Pulte Homes Reviews

Everything worked out smoothly and we are delighted with our new home.

Just moved in and all looks good so far.

Sales rep and construction managers were great with communication. Finance in CO not so much (multiple handoffs, missed call, unanswered questions but no show stoppers). After closing customer care could be more responsive and and verify unconfirmed appointments. Overall very happy with process and product.

Overall, a good experience. House was done quickly, most issues addressed in timely manner. Pulte Mortgage process was cumbersome, took a long time. Some included features were dated and very basic, designed to make you feel the need to upgrade. But overall we have been mostly pleased and love our new home.

Both David’s were very helpful and rock stars. Rachel was not truthful and shared a lot of bad information making this process very difficult. The quality of the house if not worth the price. The yards could be more presentable at the time of sale. The floors are already squeaking and we have only been in the house a few months. There are a lot of craftsmanship items that Pulte still needs to fix.

I received good discount and incentives for purchasing this property. I was not going to be in-town for the final closing. Pulte worked with me to provide options.

Rushed to do walk through as the cleaners scurry out of front door. Expected to do a thorough walk through by myself, not advised to bring others to help. Many missed issues and then no further clean up after painters and others had to come in to fix the things seen on first walk through. Very sloppy, many paint spots all over carpet and tile. All tile grout filled with sand and dirt requiring many hours of me cleaning. Fuse for fridge went out within a week of moving in. A Shower drain not draining and they can't come out to fix for 2 weeks then they schedule it wrong and can't come for another 2 weeks. Plus many tiles with chips and cracks. Have moved into many new builds and this one is the most disappointing. ... More

Had a good experience overall.

Pulte construction is good and their response is also quick and good but only bit expensive in price when compared to other builders.

Communication was nonexistent. A clear lack of communication within Pulte, from a sales staff who did not care about the truth, and a site manager who had no idea what was going on. Texts left unanswered for days. 6 months delayed delivery, but no heads up until the last second. Closing walk through the house was still dirty and a contractor took a poop in our toilet. No follow up on unfinished painted areas. Sloppy work on tye bsckyard removal of trees. They left a mess, rotten wood pieces with nails sticking out.

Disappointed in final home ready state. Talking with several new owners in Pioneer Crossing all seem to share the same frustrations. 1. Quality workmanship by some sub contractors 2 unfinished landscape, trees, grass and general high level of construction debris left on site after closing.

Andrew was great to work with. Always helpful and promptly answered all our questions

The 20K credit provided was a real game changer. It helped to take care of the closing cost.

Overall exp was not that great , but is is ok .

From start to finish, the process was awesome. Always available to answer any questions or concerns. Most important, excited for you and to walk you thru the process. Just awesome!!

Willi communicated quickly and delivered on his promises!

Good workmanship quality builders.

Too many delays. Bad trades and poor workmanship. Too unresponsive and slow in getting issues fixed after move in that should have been taken care of BEFORE move in.

Ralph and Mackenzie were great- responsive and very knowledgeable.

Overall the finished house is well done. The construction manager was very helpful. A lot of work was initially done poorly (i.e. framing), but the construction manager was on top of things and got the issues quickly fixed. Unfortunately there is a significant design issue ... cabinet doors ability to open was not considered in framing design. Over half the cabinet doors will bang into a wall without fully opening. Not enough space was allowed to open fully. The worst is on our french door refrigerator one door can only be opened to just under 90 degrees. Since closing, working with the service department to get the minor things fixed has been challenging. For example, today a person was scheduled to come fix some of the issues. No time was provided. I have been at the house all day waiting. No one showed up. I called to check. Was told person would be here in an hour. That was 3 hours ago. This is our 3rd new Pulte house purchased over the past 40 years. Pulte still provides good value, however, it appears some quality has been sacrificed to keep the price down. ... More

Stay on top of your team and expect things to be subpar. If it weren't for the construction foreman, community sales manager, and warranty rep, this would've be a 1-2 star review.

Easy staff and everyone treated us great

I was really hoping that the home buying process will be good and easy with Pulte group. But I was wrong. Right from first step, I had very bad experiences with Pulte group. They would never stand on their own words. They always change the words accordingly to their situation. All the construction materials used were not even upto the standards they are charging. The output doesn't even come closer to what they are charging for. Warranty department is another bad one. I am not sure if it is here or everywhere, but it's literay bad. Construction manager says that anything they might miss would be covered in the home warranty and home warranty guy says that's home owner responsibility to look at everything on walk through day. I would never go with Pulte again or recommend anyone to go with Pulte group. ... More

Build quality could have been lot better compared to neighboring home builders. Abit High price for what I got. Mortgage APR deal details are not properly shared prior to purchase.. mortgage and sales team wasted my closing costs credit .. very very bad issues observed pre-inspection.. ready to move in home is there in market for 3.5 months and lot of thin airline cracks seen inside and outside . Too much delay on fixing minor items which missed fixture during closure.. service and build quality could have been lot better..

From our construction manager revealing pertinent details regarding a defect AFTER handing over the keys to the trades destroying our yard and using our utilities after we moved in, I cannot say that this has been a positive experience. No surprise that everyone was much more helpful prior to close. Now it's difficult to answers. In terms of quality... Everything looks beautiful, but we've already begin seeing signs of poor workmanship. Our pantry cabinet door is already breaking apart (we moved in less than a month ago), the smurf tube feature that was highlighted to conceal wires is a total joke (our 16.5' tv cord isn't long enough to reach the closest outlet), etc. etc. I love our home but I am already disappointed that "The Pulte Way" is merely a selling technique on paper only. ... More