Pulte Homes Reviews

With Pulte home, our first experience was really great. Alejandro and Spencer were in a great communication regarding updates, closing perps and the like. However the experience I had with loan department was not satisfactory at all as I mentioned in my previous survey. Following that, some of the commitments I expected to be fulfilled have not be done accordingly which is turning our great experience into not so good. For instance, on our way to closing location, we expressed our dissatisfaction for the fact that the house didn’t have the combo oven that was supposed to be completed before we close. Spencer called us on our way to closing and assured us that the combo oven will be installed in 4 weeks from now and told us that he got confirmation from his supervisor that we will get it. We took his word and sign the closing documents. Today it’s our 7 weeks since we closed the house and we didn’t have a combo oven. We understand the supply issue that everyone is going through, but our expectations have not been met and the commitment has not been fulfilled. We are also noticing lack of follow through on the maintenance personnel who are coming to fix some issues we have. We believe Pulte could do better on making sure the people who are working with Pulte are being held in a high standard and accountability. ... More

This was our first time home buying experience and Pulte was very responsive and good at explaining the building process. Sales rep and field manager were excellent. However, workmanship from the contractors used was ehhh. Visited the house as it was being built everyday to make sure nothing was missing, installed incorrectly, or broken.

Jeff has been a great guy to work with and really seems to care about the home owners. I hope that you give Jeff a secretary someday to help him be in mulitiple places at one time.

It is very challenging to get a hold of our customer care contact person. She only replies to issues after multiple reminders and never follow ups or provide any status.

Overall home is very nice and well constructed. However the warranty repair process is very slow and not very efficient.

Lots of issues in my new home, lots of promises to rectify those issues went unfinished even after more than one attempt to fix. If they didn’t cut corners the first or second time, they wouldn’t have to come back out for a third (or more) time. They’re slapping together these townhomes at a phenomenal speed, but it shows in the finish. Everything is solid and well built, but the details are shoddy. While I wouldn’t change where I bought, I would definitely have stuck my neck out more at closing if I knew I’d still have 90% of my punch list outstanding 2 months after closing.

Everything went well from dealing with out sales manager and later setting things up through our building manager. Everyone was super informative on what to expect throughout the process. However when it came to giving us detailed information on when our house would possibly close even after the windows came in we got very little information. We had to keep asking and it affected our living situation at the time. We almost got kicked out of our apartment with a newborn because of the lack of communication from the building manager. As the house was finished, they left paint everywhere on the floors, cabinets, fixtures, and hardware. There was some drywall work that didn't get addressed until 3 weeks after moving in. They also still haven't come to paint the patch that they corrected on the drywall. Our toilet roll holder in the guest bathroom downstairs is broken no fault of ours. It was due to how it was installed into the cabinet, it's loose. The quality of painting on the exterior of the home could have been much better especially around the trim areas and the home numbers. We also had a minor electrical outlet issue fixed and it was due to something coming loose behind the fridge. Thats most likely due to lackluster work in that area by the electrician. Other than that we haven't had any plumbing issues, A/C, or structure issues, yet. ... More

Easy buying process Pulte agents are great. Being in the construction business for over 30 years the quality is lacking for the value paid.

Still waiting on the punch list as well as promised refrigerator and range upgrades as yet not delivered. The overall home is a nice build with way above average materials. The impact windows are top shelf, as well as the tiles.

Before closing everyone was so eager to help in so many ways. After, it was rather difficult to get anyone to help until Dave came into the picture a month later. Things are starting to move now.

There were issues which were noted done during the demo and was promised to be fixed before certain date. However till date those issues are still issues and not yet fixed. No or zero communication/follow ups on those open items. Lack of responsibility in addressing the issues post closing.

This was my third home built within the Pulte Corporation. A very interesting process, since COVID was at its peak. However, this experience seemed more aggressive with certain aspects with the closing process. Just was not accustomed to certain lack of professionalism and communication. But in the end, I was satisfied.

Overall everything is very lovely, but there are finishing touches that were done sloppy!! We will be happier once things have been corrected!

My overall experience was great do far.

A Great home buying experience

The overall buying experience is great however, the responsiveness post buying has been very slow.

Stay in touch with your superintendent. I am in my home almost 2 months and I have never met or spoken to mine. Received only one response during the build

The space in the house especially Bedrooms are great. House model plans are great. Sales and customer service guys are great. The major issue I ran into was workmanship. I had lots of poorly finished Items in the house after I moved in. Which they ended up replacing one by one. Maybe the field manager should do better on that.

But few issues are there in newly constructed house specially with heating system is very poor, looks like they properly not installed. Called several times for the service but people come and won’t fix. This only issue I have with this new house so far!

Beautiful community !! Georgeous home !! Great neighbors ! Fantastic location !

Salesperson was a great help in designing home and materials used. Our general contractor left to move to Georgia about half way through the build. We were assigned a new contractor who took over build. After we moved in to our new home we discovered many finishing defects in home. After making a list of problems and being assured problems would be taken care of a month and a half later none of these problems have been repaired. These are not structural problems but finishing problems. Such as doors that don’t close. Door handles that don’t lock. Cement work stained on walk way. Sloppy and unfinished painting. Love the house just wish these problems would be addressed in a timely fashion ... More

While Pulte shrives to build beautiful homes, the contractors and their laborers are not performing and producing products (homes) to pulte’s standards.

The concrete (entry way, driveway and sidewalk) look like poor workmanship. Our entry gate was done twice and installed the wrong way….was told all would be taken care of…still waiting for all to be fixed As well as some smaller detail in the home

Please note I had not Responded to any of the reviews you asked for the review for the completion of the home. Because I'm still waiting for the list of items I still need corrected! or adjusted it's been 3 weeks we provide a list of 5 item's. Since then I have 2 additional item's need fixing. I realize Pulte is working on completely all these new home on my track and the field manager's have dead lines. These might be small matters to Pulte but to a new home owner it matters. Thank you for asking M & S Cortez

Few things need to be addressed but haven’t had a cycle after two months to provide feedback. Cabinets bag walls and certain finishing points needs addressed.