Pulte Homes Reviews

Marianne (sales rep), Malcolm (project mgr), Andrew (Customer service mgr) are outstanding and have been a pleasure to work with. Unfortunately, their workload is increased by the lack of responsiveness of the Pulse suppliers. I closed two months ago and I don't have the washer and dryer that I ordered. The workmanship from the cabinet supplier install team was surprisingly poor. Several structural issues were ignored. The painting crew was sloppy. I have permanent non-removable paint marks on my tile floor, and some damage from using paint remover on the floor tiles. The door jambs have irregular cutouts which prevents the doors from closing properly and staying closed. The pool and spa were permanently stained from construction debris and yet the pool contractor filled it with water and expected us to accept it in that condition. The lack of regard for the property during construction by the subcontractors seems to be the source of most of the issues on my punch list. Both bath tubs had to be resurfaced because the crews threw the protective liners into the swimming pool and used the tubs as trash receptacles. A large crow was trapped in the pool cage over a weekend because workers left the doors open. The crow put holes in the cage screens. We are very fortunate to have such dedicated partners in all this (specifically, Marianne, Malcolm, and Andrew). They work very hard to get issues resolved. They are amazingly customer focused. They remain positive and pleasant when presented with issues. I work full time and having to deal with a long punch list takes a significant amount of my time as well as the Pulte team. I think everyone's time is valuable and wish that the subcontractors shared that belief. ... More

Good experience with the purchase and move in so far.

House is great so far, minor issues as expected. This is not our first build the first difference is no grass was not installed in front yard as part of build or even offered. Back yard grading was never finished told to wait until spring so we will see. Fine finishing details not quit up to par I.E. both sliding doors caked in dirt, Paint left behind was all left open so no it’s unusable and I have to dispose of now. The driveway is ridiculously small for 3 car garage option for no reason plenty of room and maybe a 1/4 yard more of concrete. I think there are a lot of small things that could’ve been done better which would have made the experience better. ... More

Overall it was a nice experience. Had an issue with an exterior paint color being wrong and it took a couple months to resolve. Initial walk through was disappointing. Interior paint was done horribly every wall needed to be repainted in multiple spots. Paint spots left on the floor in multiple locations. Missing a mirror in guest bathroom. The master had different sized mirrors. Missing a vent in a closet. Guest bedroom bathroom door refuses to stay open. The ceiling access panel was left on the floor. Backyard lights weren’t installed. The initial walk through seemed like a waste of time with all of the errors. After we moved in the interior paint looked significantly better. We still have paint on our downstairs floors that was pointed out during the walkthrough, outlets in the kitchen pantry don’t work, missing backyard exterior lights, closet vent still missing, attic opening I just closed that myself, bathroom door still closes on its own, master bedroom door won’t lock. Tony was a nice guy and friendly explained the house very well. ... More

Home buying experience started great, good communication with construction manager. But then I had the worst closing experience, delaying it by days just the day before closing which made me lose money; issues that should have been fixed by closing day were not fixed until the day of this review (2 months after closing); no response to my requests for service from the warranty department; disappointing quality of materials.

We have not moved in yet but so far I've had so many small issues that has not been resolved yet. Workmanship on the carpet installation is terrible. Cabinets and other upgrades are still missing. Communication is obviously missing.

Overall it was a good experience with Pulte. They were timely with responses to our questions and concerns. We were a little disappointed with the painting of the inside of our home. I feel like they rushed our closing so it would be done in 2022. Also, we are concerned with what we are seeing with driveway concrete- it appears to be flaking. But I’m confident they will address these concerns during our 1 year check in.

A completely dysfunctional and incompetent company. Poor management, lack of communications and lack of supervision amongst project managers and their subs and laborers. No quality of work, no craftsmanship and very low quality materials used. Nothing but lip service to the consumer.

Satisfied first time home buyer, I didn’t know what I was doing at the time, Ryan who works in the on site Pulte Office helped and guided me through the entire process, updating me about almost everything I needed to know. Very convenient to get a hold of the team for any questions and concerns I had. Mortgage team did also a wonderful job, they helped me and did everything to get my loan approved in a timely manner, I just submitted all documents needed and they did all the works. It was an awesome experience.

Thank you to everyone from Pulte who helped us through this process!

Frankly, I had expected a higher quality of workmanship and quality of details. The washer and dryer were contractor quality and not large enough to was a set of king sheets. This is only one example. Secondly, I am waiting for an item to be installed that I had contracted for which was included in the sale price. I love thé floor plan and the amount of light. The staff is very helpful. I cannot speak more highly about the management company and how quickly they respond to residents.

Couple things didn’t work when I moved in but Jesus and his staff were quick to correct issues but I love my house

The salesman was nice. J. And responded to most issues. I had a Realtor with Pulte Laura who I liked and she continued to contact me throughout the process and stayed with me till the end to make sure everything went through. Overall everything went through the home on the walk-through. We found several issues that needed to be fixed. They weren’t all fixed when we moved in And in contacting the company about issues that needed to be fixed I probably had about eight of them and they only responded to two. They had told me not to worry if they were any issues they would be taken care of right away. obviously, that’s not the case with Pulte . ... More

Have nothing good to say -- I'd be happy to write a stellar review if anyone followed through and if anyone had a plan to remediate all the issues.

Overall workmanship is just OK—nothing at all stellar, just OK—don’t have lofty expectations The after sale warranty service they tout is beyond dismal—good luck getting your issues addressed—and forget about a timely manner, that’s such a joke

My sales person was great. Same as the upgrade center contact. The builder manager seems to be either overwhelmed or in an another planet (not responsive at all unless you press to talk to his boss). The warranty contact for now has been up to the task

Too many workmanship issues and delays to feel the value that a production home purchase should give

From initial design & build thru completion/move-in was great… Issue resolution with “post-move in items” not so good…most work orders 2-4wks old and counting

Sales pitch was excellent but after that all that we saw was 1. Poor quality of workmanship 2. Don't care attitude from construction teams and sales team 3. Terrible experience working with Pulte Mortgage (Lied saying they would match the rate but ate up the time for the rate to go up) 4. Did not even care to fix all the issues reported before closing 5. Did not even care to hand over the keys after closing Made us feel that why did we even choose this builder. Regretting till now looking at their worst quality, workmanship and experience with Pulte team. My 2 cents for any buyers in future, DO NOT trust Pulte team as they are one of the biggest builder, do your detailed followup and question them every step of the process (almost every week) make them accountable for issue starting from sales team to construction team & closing team if not you will end up having bad experience for sure. ... More

Entire process from initial purchase to house closing was very smooth and executed in timely manner. Pulte teams from sales, construction & title departments were very friendly and cooperative. Pulte team stood to the commitment and timeline as promised. House construction norms adhere to quality and guidelines defined by official authorities.

I like the way the neighborhood was developed, and the layout of the floorplan. The townhouses are spacious with 9’ ceilings and plenty of windows. The neighbors are great. The problem is the quality of workmanship: Fundamental issues like floors not level (and they creak), walls not straight, and several faucets plumbed backwards. The tile in the master bath has already started to come loose – most of it sounds hollow underneath. The warranty folks were very friendly, but fixed only the two broken tiles, and said to wait until the end of the 1-year warranty to make a claim (presumably to claim the remaining that will no doubt come-loose over the next 11 months). The trim work is really rough: The bannister is a mess and several spindles have already fallen-out. It looks like the trim carpenter used a dull blade that splintered crosscuts, and left gaps everywhere that were smeared with caulk in a poor attempt to hide the gaps. Then paint is slopped onto everything. Almost every door hinge, door knob, wall plate and light fixture has drywall mud and/or paint on it that we have been cleaning-off for the past month. Paint spatter is all over the floors. There are runs and drips in the paint on doors and trim, except on blind edges which were not painted at all. I don’t feel that this level of “quality and craftsmanship” is acceptable at ANY price-point, let alone the prices these townhomes are at. ... More

Delayed by 4 months and then rushed into my home that was less than satisfactory. Have had nothing but issues and it's been a headache trying to get ahold of anyone to get them resolved.

I love my new home!

Excellent team to work with.

So far so good, but be sure to thoroughly walk through the home before and after closing. This is a second home for us and we're only in Florida once every few months, so we were a bit rushed during the pre-closing walk-thru and didn't have much time to have a second look post closing. We'll take 90% of the responsibility for that, but we did continue to find things during our subsequent flights down, such as chipped tiles, shelving not aligned in the island, peeling of cabinets in areas tough to notice at first. To date, we've scheduled appointments and have had no issues with the builder repairing the problems, but keep in mind that they use dozens of subs, so one person may fix the tile but then you need to wait for the grout guy to come back weeks later to complete the repair. Yes, they get THAT specific with subcontractors and their roles. All in all though, we do love the place, the atmosphere, and the culture of the community. We're looking forward to making it our home. ... More