Pulte Homes Reviews

Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear that the issues in your home have not been addressed as promised and that communication has stopped. We appreciate you bringing this to our attention and would like to make leadership aware of this. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re sincerely sorry to hear about the lack of responsiveness, accountability, and the significant unresolved issues you’ve faced after closing, this is not the level of service or quality we expect to deliver. We understand how frustrating and upsetting it is to have major concerns raised well in advance go unaddressed and we want to ensure our leadership is aware of your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you so much for your kind words. We’re glad to hear the team was thorough, professional, and kept you informed throughout the process! We truly appreciate your recommendation, enjoy your new home! ^KH

Pulte Homes responded:
Thank you for sharing. We’re glad to hear Kevin and Maria made such a great impression throughout your experience! We’re proud of our Built to Honor program and appreciate you choosing Pulte! ^KH

Pulte Homes responded:
Thank you so much for the kind words. We’re thrilled to hear your experience was such a positive one and that we could help make your homeownership dream a reality! Congratulations on your new home, and thank you for choosing Pulte Homes! ^KH

Pulte Homes responded:
Thank you for sharing! We’re glad to hear the sales and construction teams were helpful and that the timing worked out well for your move. It’s great to know you’re pleased with the design and quality of your new home! ^KH

Pulte Homes responded:
Thank you for sharing your experience with us. We’re glad to hear the construction team provided outstanding communication, responsiveness, and support both during and after construction! We also appreciate your candid feedback regarding PGP Title and Pulte Mortgage and will share it internally to help improve the overall experience. Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear you’ve been pleased with the home, the upgrades, and the prompt handling of any repairs! We appreciate your thoughtful feedback and understand your interest in seeing how the home performs over time, and we remain committed to standing behind our work! ^KH

Pulte Homes responded:
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that from the very first visit you felt welcomed and impressed, and that you’re loving your beautiful new home. It’s great to know Sherita and Aaron made such a strong, positive impact and that Aaron’s care and attention to detail truly make a difference. We appreciate you being part of the Pulte family and wish you many happy years ahead in your new home! ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re so happy to hear your escrow was fast and that the process was smooth from start to finish! It’s wonderful to know Danielle and Bryan went above and beyond to support you throughout your homebuying journey. We truly appreciate your kind words and are thrilled you couldn’t be happier with your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding the title company and appreciate you bringing that to our attention. At the same time, we’re delighted to hear that Monica and Kevin provided such excellent support throughout your homebuying journey and continued to follow up after closing! We’re glad to know you’re enjoying your new home and truly appreciate your feedback. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to know that you enjoyed your experience while working with our team! It's great to know that you found the process to be smooth and seamless. Congratulations on your new home, enjoy! ^KH

Pulte Homes responded:
Thank you for your wonderful feedback. We're delighted to hear about your positive experience while working with Jose! It's wonderful to know that he was informative and helpful throughout your process. Congratulations on your new home, we wish you all the best! ^KH

Pulte Homes responded:
Thank you for providing feedback for us. We’re glad to hear any issues have been minimal and that our team responded quickly! We appreciate you choosing us and are always happy to help if you need anything! ^KH

Pulte Homes responded:
Thank you for sharing your feedback with us. We’re glad to hear that the construction lead provided such professional and responsive support, and that you’re enjoying the location, floor plan, and well-designed common areas. At the same time, we appreciate you calling out the challenges with visitor parking and limited handicap spaces, especially given the needs of the community. Your feedback is valuable and will be shared with our team as we continue evaluating community planning and accessibility considerations. Thank you again. ^KH

Pulte Homes responded:
Thank you for your thoughtful review. Coming from a retired builder, your feedback means a great deal to us. We’re honored to hear that our sales team and project engineer provided such a professional experience and that you’re very pleased with how your home turned out! We truly appreciate your trust in Pulte and wish you many happy years in your new home! ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re so glad to hear that Steven went above and beyond to take care of the post-closing items and ensure everything was addressed! That level of dedication and follow-through is exactly what we strive for. We appreciate you choosing Santa Rita and are always here if you need anything! ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re thrilled to hear you’re happy with the high-end cabinets, appliances, and the smooth sales experience. It’s great to know our team was responsive and met your needs quickly! We truly appreciate your trust in us and are glad you feel the value was worth it, enjoy your new home! ^KH

Pulte Homes responded:
Thank you so much for sharing your experience! We’re truly honored to hear how happy you and your husband are in your new Pulte home and that you feel confident in your decision. It’s wonderful to know the care, attention to detail, and dedication of our team stood out to you. Your kind words mean a great deal to us, and we’re grateful you chose Pulte Homes! Wishing you many happy years in your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve experienced after closing and understand how disappointing it can be when expectations are not met. This is not the experience we strive to provide, and we appreciate you bringing these issues to our attention. We would like the opportunity to review your concerns more closely and help move things forward, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for the feedback! We’re happy to hear your walkthrough contractor was knowledgeable and willing to go the extra mile to help with your insurance request. We appreciate you choosing Pulte and wish you many happy moments in your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear the entire team—from sales through closing—was patient and thorough in guiding you through the process. We appreciate you choosing Pulte! ^KH

Pulte Homes responded:
Thank you for sharing! We’re glad to hear the entire team, from sales through closing, was patient and thorough in guiding you through the process. We appreciate your kind words and you choosing Pulte! ^KH

Pulte Homes responded:
Thank you for bringing this to our attention. We’re sorry to hear about the delays and communication issues you’ve experienced, especially so soon after moving into your new home. This is not the level of service we expect to provide, and we understand how frustrating this must be. We’d like to escalate this for further review and follow-up. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience led you to this decision, as this is not the outcome we want for our homeowners. Your comment is important to us and will be shared with our team for review as we work to improve the overall customer experience. ^KH