Pulte Homes Reviews

They really could follow up on the small fixes agreed upon MUCH better. I pretty much had to close when I did but if you have flex, do NOT close with items in your home still needing to be handled. You become a ghost.

We signed up for a home and until we pay the earnest money, the sales rep was behind us and after that she never responded to our emails / texts or any questions. I will never buy from Pulte again.

Danny L. and Alan have been great to work with through the home buying experience. Very responsive and helpful throughout. Always willing to help and explaining all details thoroughly and patiently.

Barri was very helpful and responsive without him I would not get the home. I would highly recommend him. Dan has been great during the construction process and he makes sure that I am happy with the home. He provides great customer service so I also recommend him.

Poor after sale service. Not a good experience of buying a house.

I recently had the pleasure of working with the Pulte team, and they exceeded all of my expectations. From start to finish, the team was professional, efficient, and always had a positive attitude. Their attention to detail was unparalleled, and they truly cared about creating the perfect home for my family and me. The communication throughout the process was excellent. Any questions or concerns I had were promptly addressed, and they kept me informed every step of the way. The end result is simply breathtaking. The finishes, the design, and the overall quality of the build are top-notch. The team went above and beyond to help with our move in as well. Their willingness to assist in things outside their responsibilities was appreciated and eased the stress of the move. I would highly recommend Pulte to anyone looking to build their own home. They have a wealth of experience, knowledge, and creativity, and they bring their best to each and every project. Thank you for making our dream home a reality! ... More

Sheri was a really great sales agent. She was very receptive and responsive. She was always polite no matter how much we bothered her. Mauricio doing the walkthrough with us was very knowledgeable. He responded very fast with any questions we had during the final days that led to us finally getting our keys. The quality of the workmanship and materials could have been a little better. Upon the final walkthrough and ultimately getting the keys there were small things that needed to be addressed that I believe could have been caught or maybe was even seen and not addressed by Pulte.

The quality and workmanship not good and we are very dissapointed. From painting, uneven walls, hole on the ceiling, misaligned lights, sub standard undersink tubings that is waiting to burst and leak water, the awful sound of water hammer or knocking sound that I do not know where it's coming from that I always hear inside master bedroom, the uneven pavement outside my home that's collecting water and never dries out, the gap in my kitchen cabinet trim and etc. For a home worth $600,000....

I don't have much to complain about the house. Overall a good deal for the price. Wish there are more options to add or modify during construction. But there's a feeling that something small is always missing or needed fixing. The finishing touches aren't great.

Pulte originally offered lots first come first serve. When we looked to buy property we were informed that we would need to bid on the property. We learned that we were bidding against ourselves so we didn’t want to lose the opportunity to live in the community. Pulte has since dropped this practice. Regardless we love the home and community

Just a month and the floors and separating, floors creaking, lame response from the construction manager when asked about any issues. The backsplash is totally unprofessional. Just splashed some grout and tiles. Looks super ugly. Cabinet doors falling apart. Noisy exhausts. Overall not at all impressed with the quality of the build. All that the construction manager was interested is in the post closing survey.

The new home was a perfect design for our needs. It provided a bedroom and small living room for our daughter to live in.

Our Salesperson, Karen has been wonderful!!! Any questions along the way have been answered in a very timely manner. She’s a ray of sunshine in this whole experience! Alex, our Project Manager addressed any building questions and concerns that came up. He’s very professional and made our building process less stressful. The build quality of the home is solid. There’s still construction going on around us, and honestly, when we’re inside the house we barely hear it… we’re so happy we chose to go with a Pulte home.

Long delay in home completion; we did many BNB's. 3 + Months. Sales and marketing staff, mostly Daniella, are great. Orientation was good. Few defects found in the home. Project requests a problem; designated contact person appeared to be motivated for personal reasons. Repair request was addressed quickly.

Let’s see, where to begin…. First of all, it took 1 year and 2 months to build our new home. 2nd: they promised an incentive bonus to consider using Pulte Mortgage. Then, the initial interest rate offer was 7.75%. We went with another lender for 5.25%. Then, the wood for our home sat in the rain for months and then got mold. Then, we dealt with a leaking roof for a month. Then, a leaking wall while the drywall went in. They had to repaint our walls and baseboards twice. We were delayed by 3 months for closing. Even today, 2 months after closing, certain details of this expensive home are not completed. There was a package of donuts stuck in our oven hood which was only discovered because it wasn’t working at final inspection. Our front door opens in the wrong direction and still doesn’t lock correctly. Our closing was delayed by 2 weeks because the work wasn’t done. The outside lights were different colors of white lights. The pool setup for chemicals has been incorrect. Now, it’s difficult to get Communications and responses from Pulte. ... More

I will never do business with Pulte again. The Company only cares about the bottom line and they know that once they’ve got you in a contract they have the upper hand, so they will take advantage of that. If you’re considering buying a new home, stay away from Pulte. There are plenty of other builders who will offer you the same warranty they do, but they will treat you like a customer, not prey.

The buying process was good and smooth. The associates and builder representatives are friendly and efficient. Everything went well without major blockers.

We were excited to move in. However we have found 3 pages of poor workmanship issues. We submitted tickets for all. Customer Service keeps making appointments to fix the issues but never show up. Stayed home from work last week to meet with Pulte no show no call. ai guess I am stuck with Pulte’s lousy work.

PLEASE READ MY REVIEW,after the closing we discovered that the actually house quality is a trash,all the walls and ceiling are unbelievable uneven,you can’t even install a shelf or any pictures,after one week from closing we saw the roof fell off on the half of the garage, the backyard door isn’t intact,when is raining all the water flows in the house,stove installed in only 2 screws,4 inside doors are not closing properly…and more more other things.

We are 45 days post closing with still a lot of tickets in progress. With the rate of turnover at Pulte it makes it hard to get our stuff completed and communication is horrible. It's been a lot of talk.

Honestly, I don’t even know where to start. The quality of the house is definitely not there. The trustworthiness is laughable. And the price absolutely not. And then responsiveness to issues is a joke. Let me start by saying I was forced to close on this house with the head honchos knowing that this house is not ready the tub was chipped. The showers are chipped by countertops and chipped. Most of my cabinets are falling apart or miss matched. I had hinges the wrong colors. I have so many drywall issues so many paint issues I have baseboards that aren’t even painted yet and water damage the first week I moved in a gas leak the second week I moved in, I’ve got the runaround I’ve been there for almost 2 months and I lack the response to take care of any of my issues to get people. There is a joke and when people show up their responses is that’s not my job. My house is a $500,000 home all day. and that’s me being generous. I have drywall cracks everywhere. They used the wrong solution for my joints but now that the heaters on all of my joints are cracking, I have more than a quarter inch gap in my drywall. My baseboards are all cracking my paint with one little rub comes off completely my shower in my kids bathroom leaks, brown things. I have overspray on my toilets and countertops not to mention my tile. Some lines are over a half an inch wide, and my tiles are chipped carpet is very poor quality I can feel imperfections completely I’m not even going to get into the appliance situation, unless I can speak to somebody like Cabinets or a laughing matter considering it’s a $700,000 home these cabinets look like you can get them from less than IKEA. My doors have come off my faces have come off of the cabinet. They are the cheapest quality cabinets you can buy, which I found out. The manufacture doesn’t even make them. They order them and how they come is how they come Pulte should really take pride in the sort of thing, I am literally looking into getting my plans for my house because me installing TVs on the walls nothing is within measurements there’s no 16 inch studs 12 in 24 nothing …, Pulte you have lack the quality this is my third I’ll be home and it’s just getting crappy and crappy here every single house. Oh and did I mention I was forced to close. I looked at Matt Wagner and I told him that this house wasn’t ready. He didn’t care he talk to me two times and never talk to me again. But you guys got your money now. Where is your customer service? ... More

Responsiveness to completion and warranty issues is terrible.

It was ok. Could have been better but wasn’t the worse experience.

I recently purchased a home from Pulte and have experienced numerous issues with the quality of the products and customer service. No one came out to repair the furnace in an emergency, leaving our house temperature to drop below 50 degrees Fahrenheit for three days straight. I was troubleshooting over the phone. Additionally, there were condensation issues with the windows, which the builder refused to cover under warranty. Finally, there were no trims or molding on the basement stairs they had in other homes but decided not to do for my house. I was assured that all issues would be covered in the first year, but this has not been the case. This has been incredibly disappointing. I have paid 50K premium over the Lot premium price and bought upgrades of 91K, and still, Pulte has cheap out on so many things and given me a really bad experience with customer service, they do not want to do anything, ... More

I believe the overall quality of the home that I have bought is not great compared to the town home built by Pulte that I moved from. I am extremely disappointed particularly with the way the rain water drainage system has been designed and implemented in my home and in the community. It is clearly a cost cutting measure and it is certainly the worst that I have seen in any property I have lived so far.