Pulte Homes Reviews

Melissa and Javier and title company reps were extremely efficient and considerate

Buyers need to keep reminding themselves that it is not a custom home. Plan to have to repaint the inside.

I already left a detailed experience review. Somebody was supposed to follow up, she called me once at the wrong time I scheduled a call with her at a good time for me, she never called at the schedule time and instead called two weeks later at the time I was at work again, I took her phone number to call her back. Called this person 3 times, left 3 voice messages to call me back. Never heard back from her. This sums up pretty much everything. Pulte is the worst builder, worst customer service and worst mortgage service!

They only started to be upfront after surveys were given. We were told originally that our building would be completed in about 8-10 months. It took almost 2 years. The only updates we received were when we reached out. The construction manager (second one that replaced the first one that left the company) was upfront and transparent initially but didn’t correct all the issues brought up at the walk through. Multiple issues with internet (took three weeks because of smashed pipes and needed an electrician that was never provided), tons of cosmetic issues (like an upside down stair rail), exposed live wires from a light that fell and weren’t reached out to until almost a month after closing. I would never ever recommend this builder to anyone. ... More

Overall the experience was good. The end and closing was not ideal. We have several outstanding issues that still need addressed. The craftmanship of work is just ok. Mostly minor things, but when you build a brand new home, you should expect perfection. Most things are being made right, but to have this happen at the end, it less than ideal. We do love our home and are getting settled in, we just wish these things were attended to better.

The home that we now is really nice.

The home is beautiful but I am having issues with the windows, won't lock (it took couple of months to get that fixed) Kitchen cabinets are bit up (damaged), tub in bathroom is stains, home was not clean enough windows are dirty, I notice that priority is giving to expensive home not your regular average home,

Awesome experience my construction manager really helped with the process

Everyone was great during the process of purchasing and building our townhouse! The only downfall for us was the house didn’t look like it was professional cleaned prior to closing!

I’ll highly recommend family and friends to Pulte

Our sales associate Nicole was great! Steve the construction manager was great as well. The overall construction and materials used were great, i was impressed with all of the extra steps taken to build a great house. We were delayed 3 times on our closing which was frustrating and the the end result is good but not great. All cosmetic issues really just the finished product for trim and tile specifically seemed rushed through and it did not get a good clean up by the trades. We have been in almost 2 months now and our issues from day one still haven’t been address our point of contact was Megean and other than her introductory email she has not responded to our issues or work orders. We just reached out to Jenna last week and she had appointments scheduled to fix our issues that same day. She has been great and I feel like our issues are finally going to get fixed. This is our 2nd Pulte build, our first one was a much smoother process for sure but overall we love the house and would build with Pulte again. ... More

Due to lack of communication between our construction manager and the closing department, our closing date was pushed back twice (both time super last minute). The quality of the house is super lacking in the workmanship and quality. Baseboards are crooked, door casings are noticeably crooked, experts who came to measure our windows for blinds mentioned that our windows were some of the least uniform and straight ones they’ve ever measure, and closet doors won’t close. This is just the start of it all. When I reached out to Pulte customer service, I was informed that these were “cosmetic issues” that didn’t warrant any fixing until the 12 month mark. This house buying and building experience has been an ABSOLUTE nightmare. ... More

I love the design of the home . The extra bedrooms could stand to be a little larger Should have the option to screen the porch

Location is critical in buying a home, Pulte homes understands this well and chooses strategic locations while building quality homes that makes us proud to own. We are very happy with the purchase and looking forward to a long time of memories built in thr beautiful home.

Home buying is always a diffidcult process. There are always hiccups along the way. But we did get the house we wanted, got to know the local staff. The staff were also very helpful getting over the hiccups.

we moved in in dec22 and we were very excited to move into our first new home. after some back and forth with the site manager john/lori they said they couldn’t finish our house prior to closing. thus we had an agreement that all pending work would be completed after we came back from our vacation prior to christmas. needless to say it is now feb and we still have things that need repair / replacing. it seems the builder team was spread too thin at the end of the year and we were at the losing end of it. i am currently working with the site manager at hidden oaks to fix our issues but we are not pleased with the results. also our neighbor had a sewer clog and backup into his 1st floor. shoddy work most likely because they had to rush during the holiday season. it’s too bad because we heard pulte was a good company but now we have some regrets. i’m trying hard not to be angry in this post but i feel we have been more than patient with the builder team. we have photos to prove the work was incomplete. be careful. ... More

Overall it was a good experience

We shopped around before we decided to purchase a Pulte home. Compare with other builders Pulte offers better quality and design. We’re now moved into our new home for more than a month now. Pulte’s warranty service is responsive as well. Overall our experience with Pulte was great.

Overall a good experience. Strongly believe that vendor supervision during construction should be stronger and by qualify staff, the lack of this leads to some issues with workmanship, we gave experience sone workmanship issues and based on what they are it is obvious that project manager, field superintendent we’re doing their due diligence

During the final walkthrough there were more 60+ issues which were promised to be fixed before closing , but all issues were not fixed. Now I am requesting everyday the warranty guys and construction manager to create work orders who are not reponsive. Warranty team respond saying that issues will be fixed at build to year, which means the issues found during closing have to wait an year to get fixed. This is a very bad customer experience and making me feel not a trustworthy builder.

This is the 4th new home we've had built and the 2nd home was a Pulte home and the experience could not have been any better but unfortunately this past experience was by far the worst home buying experience that we've encountered. From the initial contract signing right through to the final walk-through and even now with the post closing punch-list items there have been consistent issues, lack of communication and responsiveness. I would certainly not recommend Pulte as a result.

Aidan was excellent and addressed our concerns as soon as he could. Was also very communicative. So was David

Since moving in I have had to have people out every week fixing builder mistakes. I feel like the quality has went down in the past couple of years and it feels like things are being rushed in the building phase and not done properly.

We had a terrible buying experience. Starting from the sales consultant Jodee, it was always chaotic and the team slacked in responding quickly and accurately to our questions. It was almost that we were managing the project. They moved our deadlines quite a few times and delayed our appliances by over three weeks. And, the punch out items were incomplete but they still forced us to close on the house to meet their monthly sales quotas.

Working with Pulte has been an exceptional experience. We did have a few rough patches throughout the process but the resolve was timely. Henry is a thorough salesman who makes sure all the details are ticked and tied. Chadd works diligently to make sure your home is completed on time and with minimal issues and Kevin ensures a quality customer experience over all. When building a home there will always be an element of human error on both sides, but keeping the right attitude and trusting the process/people you are working with will deliver the best results. Thank you for our dream home, Pulte. ... More