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Pulte Homes

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 12927 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 3.9 out of 5 stars in All Areas

12927 Reviews in All Areas

Star Rating Breakdown

5 ★ 6161

4 ★ 2602

3 ★ 1919

2 ★ 1145

1 ★ 1100

Ratings by Category

Overall 3.9

Quality 3.8

Trustworthiness 3.9

Value 3.9

Responsiveness 3.8

Customer Reviews

Happy overall but room for improvement

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2025
  • Clinton Township, MI

Let me start by saying that Ben our construction manager, addressed every concern we had upfront immediately and kept us up to date weekly, to the status of the build. He is a true assets and I think made a big difference on our build. I will say that Pulte really needs to address some drywall and paint quality issues, such as very visible drywall mud seams, drywall tape behind the paint peeling off, sloppiness of the applied paint, and the quality of the paint(even when paying for the paint upgrade). If I pay for the paint upgrade, I expect the paint to be better quality than say buying a ...

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you are happy with your new condo and Ben kept your informed throughout your build process! However, we are sorry to learn that you are unhappy with the quality of the paint in your home. We'd appreciate the opportunity to address your paint concerns and learn more about the incentive mentioned, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Good value, craftsmanship leaves something to be desired. Overall 4/5

  • David K.
  • Verified HomeBuyer
  • August 16, 2025
  • Surprise, AZ

The move in process and closing process was very smooth and problem free. Our superintendent Joe was helpful. The build quality isn’t the greatest, but it’s still above average. Better than any other builder we looked at for this same price range. Location is great too! After move in, we have had a few minor setbacks. The glass wall in the shower does not seal properly and lets water thru. Also, the concrete pad on the back patio is already cracking, and the house is brand new. These are minor issues which will hopefully be covered by the warranty. Only time will tell. 4/5 stars.

Pulte Homes responded:
Thank you for taking the time to provide feedback. We're glad to hear that your move in and closing processes were smooth and seamless and that Joe was helpful throughout! It’s wonderful to know the location and overall build quality met your expectations. We’re sorry to hear about the shower glass and patio concerns, but we’re confident our warranty team will work with you to get them addressed. Wishing you many happy years in your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Overall a good experience

  • Diana D.
  • Verified HomeBuyer
  • August 15, 2025
  • Peoria, AZ

Definitely some dumps in the process and overpriced options but happy with my home. Pulte did work with me on my concerns which earned them an extra star.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that you had a good experience overall and are happy with your new home! While we're sorry to hear that there were some concerns in the process and pricing concerns, it's great to know that our team resolved your concerns. Enjoy your new home! ^KH

Total Score 4

Quality 5

Trustworthiness 4

Value 4

Responsiveness 5

Overall great experience with pulte

  • Bibin B.
  • Verified HomeBuyer
  • August 14, 2025
  • Cottage Grove, MN

Overall great experience with pulte team .

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so glad to hear that overall, you had a great experience while working with our team! Enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Overall, we are happy with the home. However, there were several items inside and outside the we're either rust or not compled before we moved in.tely

  • Ron H.
  • Verified HomeBuyer
  • August 13, 2025
  • Las Vegas, NV

Beautiful home. However, there were several items that were somewhat unfinished and or rushed. Several painting issues on the exterior and balcony.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that you are overall, happy with the home. That said, we're sorry to hear that you are experiencing concerns and felt that details in your home are unfinished or rushed. We'd like the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Lee (Construction Manager

  • Jonathan W.
  • Verified HomeBuyer
  • August 13, 2025
  • Wendell, NC

Lee, the construction manager was great. He has been very responsive to our needs. However, dealing with PulteMortgage was less than ideal. I have an 850 credit score, but they were very nick picky before finally approving my eligibility for a mortgage.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We’re glad to hear that Lee provided great service and has been responsive to your needs throughout your experience! At the same time, we’re sorry to learn that your experience with our mortgage teams was less than ideal. We appreciate your comments and will share them with our teams as we continue to look for ways to improve. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

HOA HORRIBLE

  • Nancy T.
  • Verified HomeBuyer
  • August 13, 2025
  • Saint Cloud, FL

This community's HOA is absolutely horrible in response time for architectural submittals. 45 days and beyond is unacceptable as most vendor quotes are good from 15 to 30 days! As a former HOA president and one who reviewed arbs in a community of 280 homes (and this is a NEW Developoment with no where near that amount yet) my turn around was 48 HOURS! Something needs to be done to get a grip on this timeframe!! UNACCEPTABLE!

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're so sorry to hear that you're experiencing frustrations with your HOA, and we appreciate you bringing attention to the areas we can improve. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Love it here

  • Settimo C.
  • Verified HomeBuyer
  • August 13, 2025
  • Estero, FL

For the most part it was a great experience, building here with Pulte. Everyone was great EXECPT dealing with Pulte mortgage.. They are the worst and ruined my home buying and build Looking back I would NEVER use them!!! .. Up until the day before they kept asking for the same things 3 and 4 times when they had it.. Had me running around during the whole process and again up until 2 days before the closing.. I was injured and disabled in the line of duty so it wasn't easy,( Not sayin boo-hoo for me ) I told them you have everything yet.. then threatened me a few times with.. if you don't ...

Pulte Homes responded:
Thank you for taking the time to share your feedback. While we’re glad to hear you had a great experience with our team during the build, we’re truly sorry for the frustrations you experienced with our mortgage teams and the impact it had on your home-buying process. We’d like the opportunity to learn more and help address your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

review, newly build home by Pulte

  • Andriy F.
  • Verified HomeBuyer
  • August 09, 2025
  • Mentor, OH

Nicely build home in timely manner

Pulte Homes responded:
Thank you for providing feedback for us. We’re glad to hear your home was built nicely and completed on time! We hope you enjoy it for many years to come! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Purchasing a home with Pulte

  • Darwin S.
  • Verified HomeBuyer
  • August 06, 2025
  • Wesley Chapel, FL

Purchasing a house with Pulte was very pleasant. The staff was very kind and helpful with the entire process. All issues and or concerns were addressed appropriately in a timely manner.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant home-buying experience! It's wonderful to know that our team was helpful, supportive, and addressed all of your concerns. Congratulations on your new home, enjoy! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Construction manager (DS) was great. Pulte mortgage was more painful and difficult than other mortgage companies we bought through

  • Jeffery W.
  • Verified HomeBuyer
  • August 06, 2025
  • San Marcos, TX

Construction manager (initials: DS) was great. Pulte mortgage was more painful and more difficult than other mortgage companies we bought through

Pulte Homes responded:
Thank you for sharing your feedback with us. We're glad to hear that you had a great experience with your construction manager! That said, we're sorry to hear that your mortgage process felt more difficult compared to your past experiences. We appreciate you sharing this feedback. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Experience was OK not great. It is a track home not a custom home.

  • Mindaugas J.
  • Verified HomeBuyer
  • August 06, 2025
  • Las Vegas, NV

Too limiting on what we could do during construction. Choices were not all first class. We looked at the cost associated with several changes and decided to do that after we moved in. I wish we had been able to order appliances other than the signature brand (i.e.Wolf)

Pulte Homes responded:
Thank you for taking the time to provide feedback. We understand that flexibility and variety in selections are important to our homebuyers, and we’re sorry to hear that the available options during construction didn’t fully meet your expectations. We’ll be sure to share your comments with our teams as we continually evaluate our design and appliance offerings. ^KH

Total Score 4

Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Gabe

  • Sandra J.
  • Verified HomeBuyer
  • July 27, 2025
  • Albuquerque, NM

Great customer service, very knowledgeable

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear that you had a great experience and found our team to be knowledgeable and helpful. Enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Pulte Builders

  • Gary B.
  • Verified HomeBuyer
  • July 24, 2025
  • Wilmington, NC

The overall process with the sales agent, construction manager and financing was very good. The fit and finish was average. We are very particular about fit and finish so we maybe overcritical but with the cost of the home we would expect a higher quality. We would still recommend Pulte.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're glad to hear you had a positive experience with our team throughout your process! We appreciate your honesty regarding the fit and finishings of your home. We appreciate your recommendation! Enjoy your new home! ^KH

Total Score 4

Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

Smooth

  • Frank K.
  • Verified HomeBuyer
  • July 18, 2025
  • Columbia Station, OH

Overall this experience was easier than the last. This build was smoother and communication was present. Project. Managers were great. Some of the workmanship had to be performed twice like driveway garage entrance and some framing. This part that can be greatly improved is the start. The sales person could of been more upfront with alot of things. Had to pry for info and options. Should not be this way.

Pulte Homes responded:
Thank you for sharing your experience with us. We’re glad to hear that your build process was smooth and seamless. It’s great to know they helped make the journey more positive. We also appreciate your honesty about areas that could be improved. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Overall, a good experience

  • Joann S.
  • Verified HomeBuyer
  • July 17, 2025
  • Rio Rancho, NM

Overall, our was good. There were issues but none that couldn't be addressed and resolved.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear that your overall your experience was a positive one! While we’re sorry to learn there were some issues along the way, we’re pleased they could be resolved to your satisfaction. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall experience was good.

  • Anonymous
  • Verified HomeBuyer
  • July 16, 2025
  • Batavia, IL

Time frame quoted was accurate. Response to issues is good.

Pulte Homes responded:
Thank you for providing feedback. We're glad to hear you had a positive experience and that the time frame quoted was accurate. It’s also great to know our team was responsive in addressing any concerns. Enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Love our new home

  • Rene R.
  • Verified HomeBuyer
  • July 16, 2025
  • Kyle, TX

After a rough initial experience, we are loving our new home.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. While we’re sorry to hear the beginning of your experience was challenging, we’re so glad to know you're now loving your new home! Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Good closing process

  • Jeff J.
  • Verified HomeBuyer
  • June 11, 2025
  • La Grange, KY

The home buying and closing experience was fast and seamless.

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that your home buying and closing experience were smooth and seamless! Congratulations on your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Bought home in March

  • Jan S.
  • Verified HomeBuyer
  • June 11, 2025
  • Immokalee, FL

We worked with Christina from Pulte on our home in Avalon Park. She is very knowledgeable and went above and beyond in answering our questions and concerns making the purchase on our home smoothly and less stressful. Our home inspection went very well with Anderson who took care of every detail that needed attention. It was all completed in one day and he had the cleaning service come to clean our home so we walked in on closing day to a beautiful brand new clean home. Can t thank both of them enough!

Pulte Homes responded:
Thank you for taking the time to share your experience! We're delighted to hear that Christina made your homebuying journey smooth and stress-free with her knowledge and dedication. It's wonderful to know Anderson ensured every detail was addressed during your inspection and went the extra mile to have your home beautifully cleaned before closing day. We appreciate your kind words, enjoy your new home! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Lots of poor workmanship in our house.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2025
  • NAPLES, FL

Spend all the time you need inspecting every sustem before closing.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear that you are unhappy with the workmanship in your new home. Your advice to thoroughly inspect every system before closing is a valuable reminder, and we appreciate you sharing it. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. Thank you again. ^KH

Total Score 4

Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

Michael and Rachel

  • Janis S.
  • Verified HomeBuyer
  • June 09, 2025
  • Beaufort, SC

Construction manager and sales are representative were both wonderful to work with. They were responsive, thorough, and a pleasure to work with.

Pulte Homes responded:
Thank you so much for your kind words! We’re thrilled to hear that both your construction manager and sales representative made such a positive impression. Responsiveness and thoroughness are values we take seriously, and it’s great to know you felt well-supported throughout the process. Thank you again. ^KH

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Overall pleasant experience with concerns well addressed.

  • Phillip S.
  • Verified HomeBuyer
  • June 07, 2025
  • LITCHFIELD PARK, AZ

My wife and I were able to build trust with our construction manager, John, as well as our sales representative, Debbie. Their consistent and honest service kept my wife and I confident in the process, even as we encountered issues. We Love our new home and we believe that Pulte will do what's right for us if we have more issues.

Pulte Homes responded:
Thank you for taking the time to provide feedback for us. We're thrilled to hear that John and Debbie earned your trust through consistent and honest service. It's wonderful to know you felt confident throughout the process, even when challenges arose. We're so glad you are loving your new home! ^KH

Total Score 4

Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Garage floor cement is not right

  • Gordon W.
  • Verified HomeBuyer
  • June 06, 2025
  • Plainfield, IN

My garage floor, as I've learned, was poured quickly and worked just as quickly as it was drying too fast. The office staff that came out clearly had no idea about concrete other than what they learned in training class, but assured me it was normal for it to look as strange as it does. There are chips and small holes in it as well, but nobody followed up after they came out to placate me in person. Every thing that needs attention is at their discretion under the "Built to Last" slogan, meaning they'll decide what is or isn't under warranty at their discretion. When someone does come out, ...

Pulte Homes responded:
Thank you for sharing your experience with us. We're truly sorry to hear this and the concerns you've raised regarding your garage floor and warranty service. This is not the standard of care or communication we aim to provide and we understand how frustrating this must be, especially after just recently moving into your home. We would like to escalate your concerns to leadership and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ...

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

An exceptionally honest, responsive and knowledgable builder

  • Anne M.
  • Verified HomeBuyer
  • June 04, 2025
  • Aurora, CO

The builder, Chris, is second to none in terms of responsiveness, knowledge and follow through to make sure there were no surprises. Highly recommend him. Also, Ete is very responsive and helpful way beyond the selling process. We are moving from a high end custom home so when I rate the workmanship and materials it is in comparison to a whole other level of construction. Pulte does an okay job and we are very happy as there are no surprises.

Pulte Homes responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Chris was responsive, knowledgeable, and helped ensure a smooth, surprise-free experience. It's also wonderful to know that Ete continued to support you well beyond the sales process. We're so glad to hear that you are happy with your new home overall! ^KH

Total Score 4

Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

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