Pulte Homes Reviews

I was fortunate and had some really good individuals working for my builder at the site where I purchased. The sales side was honestly very above-board at every step, I was fully aware of what I was getting and Pulte stuck to the spirit as well as the letter of their agreement. The builder managed to close on time and got around to all items on the blue tape checksheet, so no complaints there. All in all I was impressed with what I saw.

Expecting a few things to be fixed when we come closer to 1 year warranty.

Pulte is the absolute worst in customer service and construction. Problem after problem in my “new” home. I could’ve bought a 30 year old home and had less issues. Construction team does bare minimum, I don’t know how they pass inspections. I’m watching other homes around me get built and it’s unbelievable how many corners are cut. Buying this home is the biggest regret of my life, infested with ants that are biting my two year old constantly and Pulte says “there’s nothing we can do about it”. Something they could have done is close the doors and windows during the weeks leading up to closing. Every time I came to see progress, everything was left open. They lie about everything and nobody is ever held accountable. If I weren’t going to lose a ton of money, I would sell this house in a heartbeat. I will NEVER consider buying another Pulte home or recommend them. ... More

This is my 2nd new home build and it went anything but smoothly. Not a fan of all the nickel and dining for add-ons and moving target for closing dates..

Love the smart home features.

We like our new home overall. The follow through on resolving issues has been slow

House was completed on schedule and issues have been easily resolved so far.

Pulte built us a beautiful house. The process was easy and inclusive. I would highly recommend anyone to Pulte

Pretty good experience overall, wish some of the quality of the build was better but not bad

Drywall work in house was terrible walls are crooked and can see seems especially in the garage painting is terrible had to repaint the entire inside of house would work was terribly painted dirt everywhere in paint very difficult to sand out also woodwork was pieced together with six to eight inch pieces in a row just very very poor craftsmanship not worth the money flooring is making crackling noises when walked upon refrigerator door opening was made the wrong side and had to be completely reconstructed would not recommend to anyone

I was blown away by the experience we had buying our home in Olmsted. The sales agent was so friendly, helpful and personable. She helped me make sure I was getting the right home and was *not* pushing anything on us. When we arrived at the decision to buy she worked with us and made us happy about the end result. And then there was the builder. The builder was so helpful and responsive and still is, even after closing. Both have gone above and beyond my highest level of expectations going into this. NO BUYERS REMORSE AT ALL! Thank you Pulte!!

Hi, I already completed the survey for our actual home. I think we were a different model then what's listed in this survey. I completed it and then a month later this came and hasn't stopped notifications to complete it. We are still waiting for some items and overall things are fine. Please don't send any more surveys.

The house has many issues. We contacted the builder, but no response. We brought the couple of houses from other builders. They were somehow good to bearable. The Pulte is the worst and not following through the issues. I am very dissatisfied. I will never recommend Pulte to get the dream house.

No communication, no invitation to see work progress, no follow up. Despite 6 postponements in 2022, all of a sudden a mad rush to close before 12/31 at the cost of cutting corners, sloppy workmanship, unskilled labor. Attribute the lack of quality work to absence of supervision or sub contracting to lowest possible bidder. Things such as cracked tiles, then when replacing tiles, using wrong color grout. Terrible finish work on sheet rock seams and edges. Paint on doorknobs and hinges. Paint spots on brand new appliances and floor. Sloppy finish work on all 5 bathroom cabinets. Wrong touch up paint, using matte where should have been semi-gloss. All 5 toilet seats had blade marks where worker cut through cardboard to remove from packaging. Floor boards in loft completely loose, resulting in removal of carpet to secure and now loose carpet with visible seams. Master bedroom upstairs ceiling joint completely loose, when they tried to repair were unable to screw into ceiling joists leading me to believe that there were no joists in that area. Entire sections of pool area missing sand between pavers. Missing caulk throughout, inside and outside. All in all, sub standard work. The fact that you're asking me for my experience leads me to believe that your company is clueless as to the type of sub standard, unprofessional work being performed by what are obviously unskilled workers. (The young lady attempting to repair sheetrock in upper master bedroom ceiling was about 24 and absolutely clueless as to what she was doing, I saw her!) All of this I observed before closing, I don't want to even think of what is hidden behind the walls, what corners were cut, what shoddy workmanship was performed etc. Sorry, wish I could give better review. ... More

Todo excelente recomendado al 1000%

Good service and design but the quality of workmanship is not very satisfying. Many times I want to repaint. Not sure about the materials but it has strong smells after one month

Awesome from start to finish, sales staff, to build manager, all played a part, were responsive and helpful, knew the process. Happy buyers here!

Pulte has bitten off more they can chew. Sales associates rush you through bid process and choosing finishes. Builders are under pressure to finish in a certain time frame, hired workers who do not care about workmanship, and rushed to complete builds in the last days. It shows. Our brand new home already has a running list of work orders to get our home into the shape we would have initially expected. There has been virtually no response to our submitted work orders and we are having to reach back out , because understaffed. I hope we can get our issues resolved in a timely manner so we can enjoy our home and stop worrying about what needs to be fixed. ... More

Really a great and professional service . I highly recommended the same.

I was super excited when I first saw the house 12 months ago. But once I was in contract, the employees I worked with at the design center were curt, Zach with the financial department out of Colorado is why I didn’t do with Pulte, he was so rude, and after I closed, Pulte fired my point of contact and nearly 5 weeks later I get a response about setting up appointments to work on my punch list. Meanwhile, I have a hole in my ceiling, my banister isn’t secure, my fireplace doesn’t work, and the lights and cabinets aren’t installed according to the design packet, sloppy work all around the house. My walls are covered in blue tape. I want to love this house but this process has been awful. The only thing Pulte has been good at is asking me to rate them so here’s my honest opinion. 0 out of 10 stars. ... More

We have a leak in our ceiling (now with two holes in it), flooring damaged, garage door seal / weather strip damage, interior doors not shutting properly and one whole side of our garage is not powered. Not what you expect when moving into a model when the Pulte sales team worked here every day and had to notice / see all this.

Although the home was delivered a month late, the construction team was responsive and kept us informed of progress and issues.

Only thing annoying is the constant amount of surveys after! Make it 1 and done!

I purchased the home through online search. Though some aspects of the buying is satisfactory I still felt that Pulte has not lived up to expectations in this community.

I would like thank T.V. for her excellent customer service! I had planned to purchase a different home. After viewing my current home, spending time with her touring the home and enjoying her warm personality, I was sold. My experience with Pulte could not have been any better. John took his time to cover every single thing in my home. Cori made me feel like we had known each other for years! I recommend Pulte Homes to everyone! The team I worked with were the best I have ever worked with when purchasing a home! You will not be disappointed! I thank them for their kindness!