Pulte Homes Reviews

This was a great experience. It took a long time getting everything together but it was worth it. Thanks for everything

It was not very easy going through all the paperwork and all the phone calls, But it started and ended on time and successfully. Thanks all.

Overall a great experience with a professional caring team esp TJ !!!!!,Felicia !!!!! and Isabelle!!!!! So blessed to have these people in particular assist me with the home purchase. They are a great Pulte team.

Could do a better job with quality control.

Overall, we're happy with the quality of the townhouse and responsiveness of Pulte to any issues so far.

Pulte is a quality builder in the Phoenix metro. They have knowledgeable sales people and our superintendent Nick was wonderful and always kept us up to date.

Overall responsiveness of their team members was great. We did find the several aspects of the on-line portal to be somewhat clunky, however their team was happy to assist.

It was a great , wonderful experience and amazed with the pulte homes.

Purchasing a home with Pulte and using their mortgage provider was overall a pretty smooth process. I do feel as if some areas could have improved craftsmanship (electric wiring to light switches that just doesn’t make sense, screws missing in several places, lumps in flooring, paint missing on ceiling in one room, gaps in wall under shower window, just a variety of small items that we’ve noticed here and there), but overall a pleasant experience. Our construction manager changed between 3 different people, but our final contact, Chris, was incredible. He was very knowledgeable and always responsive. He truly made the experience worth it and from that sense, we highly recommend. This was our first home purchase so we have nothing to compare it to, but we are pleased. ... More

From start James our salesman was there from start to finish. Leo the builder was always helpful and there from start to finish. Whenever we seen an issue it was addressed right away, whether it was a simple question or more intrusive to the actual building foundation, drywall, flooring electrical questions. My issues/questions were always answered

Most of the time no email or call back except for Travis

The staff was great doing all they could to make us happy. However due to some products specified, they had limitations. General Cleanup by subcontractors could have been better. Painters left some paint splatters in every room. Many pencil markings not erased. Bath sink faucets have downspouts that can swing outside of sink as well as plastic (not rubber) gaskets that can leak slightly. Pocket door lock is not the best. Overall, am satisfied with the home.

Team was responsive to questions and requests. Appliances not high end but overall construction is good

I was very happy with the whole buying experience. Walk through issues were handled with no problems. Been here a month and the only situation has been an HVAC issue. I'm OK with the Pulte's response to it but if option 1 is not available, there needs to be an option 2, with their third party.

Overall, we’re pleased with the build quality of our new home. However, we are quite disappointed with the finishing touches and the cleanliness prior to handover, especially for a brand-new build. The final details seemed rushed, lacking the attention to quality we expected. We still have several outstanding service requests with the customer care manager and look forward to having these issues addressed. Our construction manager was consistently polite and punctual, contributing to a generally positive home-building experience, even though the final presentation left much to be desired. I’m not a fan of overly critical feedback, and the positive aspects of the process certainly outweigh the issues. So, as long as the outstanding issues are resolved, I’d still be happy to recommend Pulte to others. ... More

Sales agent Rodrigo is the best of the best, amazing working with him. My construction manager Gustavo was also amazing! My complaints are with my loan officer, his responsiveness was not the best. They don’t communicate with each other well. House had some issues that had to be fixed. Hardware and landscape design are horrendous. Overall good.

Overall the financing portion drugged on unfortunately...I wish someone would've told me upfront exactly what documents were needed vice 2 or 3-days expressing they needed this & that.

Overall the builders did a good job. This was our first home built from the ground up and so some of the issues may be normal that we experienced. I'd say out of the minimal issues we ran into the most frustrating one was we were told the house was going to be cleaned before closing and I don't think that ever happened. They vacuumed the floors but that's all it looked like they did because it's been two months now and we're still scrapping paint splatter off our floors in every room. windows weren't cleaned but again that could be a normal thing for a new house. one other note to future buyers is to check your stairs. My 10 yr old found out the hard way that the nails were poking through the carpet on every step on the stair case. I used a hammer on each step to smash them down. Other than that it was a pretty easy process. Pulte does a good job communicating with buyers on what's going on and where they're at with the building process and everyone is quick to help with any issues that arise. ... More

Great looking homes with high quality materials. Getting a mortgage thru Pulte is very easy and simple.The warranty deparment are experts in customers service and act very fast.

We had a good experience buying the home. However this could have been better. Pulte did not give much choice for upgrades,almost everything is standard. For example carpet is standard for bedrooms. We would have liked vinyl/ wooden flooring in bedrooms. Communication of the closing date was not very efficient. Selection of external bricks/ stone is very limited. External design/ architecture of the homes are outdated ,could be more aesthetic & appealing.Landscapping is mediocre.

Overall I am happy with my experience with Pulte but I had some issues which I was not expecting to have. They addressed most of them but still working on some of those. It is disappointing to deal with some of the items after you sign your house's closing documents.

Building process went very smooth. Would have been a better process if the sales associate was a little more knowledged on their homes.

Quality is OK, some of their contractors had quality issues, as in porch patio cracks. when I went to cook in the oven on the new Whirlpool appliance, it would not shut off. Called Whirlpool, and it just got fixed a week ago, I would have thought it would have been operated, and time set, etc. It had a bad touchpad and control module. I did not contact Pulte.

Overall, we are happy we bought our home from Pulte. They generally make the home buying process easy. We had some challenges with delays. Our home was delayed about 4 months due to issues Pulte had with contractors. Unfortunately, this is common in the trades and it is something to expect. There are some minor things about the house that we had to have fixed such as a leaky shower, broken doorbell. But overall, the build-quality is great. Buying a home is a stressful process. While it will never be perfect, Pulte made it much easier.

Overall happy with our experience.