Skip main navigation

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15969 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15969 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Could have been better

  • Rex A.
  • Verified HomeBuyer
  • February 03, 2023
  • Orlando, FL

Everything was done good. The only reason why it wasn’t great was because of the time delay of the construction, ww had to wait a whole year for the project to be finished.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Great Experience!

  • David H.
  • Verified HomeBuyer
  • February 03, 2023
  • Aurora, OH

Allyson, John and Cody made this a great experience. I worked at a production home building company in the past and was already aware of the process, but Pulte surpassed my expectations. Everyone was very knowledgeable and quick to resolve issues.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Overall good - little attention to detail

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2023
  • Dumfries, VA

All things considered - just have been a month in The house. So far without any big issue. Most of issues are cosmetic due to sloppy/job in a hurry work. Pulte employees are polite, mean well, but unfortunately at times unhelpful. Overpromise and underdeliver. Quality of materials seem good. Problem is sloppy work due to how fast they build and little attention to detail. Or quick fixes that don’t solve the problem. Overall good materials, good houses, little attention to detail.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 2

Quality Control issues

  • Jorge C.
  • Verified HomeBuyer
  • February 03, 2023
  • Port Saint Lucie, FL

Some quality control issues needed to be taken care of after the purchase. But, they are being addressed.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte experience

  • Alfons W.
  • Verified HomeBuyer
  • February 03, 2023
  • Upton, MA

Pulte team from sales, construction and mortgage are easy to work with and very responsive.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

it has been a very good experience all around.E

  • Diane C.
  • Verified HomeBuyer
  • February 03, 2023
  • North Reading, MA

Everyone has been very helpful & very nice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Construction crew was top notch

  • Brad L.
  • Verified HomeBuyer
  • February 03, 2023
  • Algonquin, IL

Alex and the rest of the crew kept us informed along the way and did a great job.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Watershed MD Townhome 2022

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2023
  • Laurel, MD

I'm very pleased with my townhome by Pulte. The design is good, the choices were good, dealing with Pultes employees was great, and the overall build was good. I'd definitely recommend them. I absolutely love my layout with a terrace and loft. The design choices were great! I only have a few minor complaints which all of them have been fixed. They miswired my HVAC so the middle floor thermostat sent air to the upstairs floor and my CAT6 outlet was also miswired. Very easy fixes. Both of these issues were subcontracted so I dont really know if I can fault Pulte for it. One thing Pulte ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Bob

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2023
  • Austin, TX

Solid experience overall, difficult time to really compare because of the supply chain issues and other factors out of Pulte control. BUT - the neighborhood currently has so much trash in it due to the construction and workers. I have to clean my yard, DAILY, of multiple pieces of trash.. cans, food wrappers, beer boxes, construction trash, etc. It’s really sad, and makes me disappointed that Pulte does not care for the environment at all.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Excellent buying experience

  • Suzanne P.
  • Verified HomeBuyer
  • February 03, 2023
  • Houston, TX

We purchased a completed home and builder was responsive to small requests before closing. Our representative even flagged and addressed minor issues that we did not point out. So far a great home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice

  • Ali M.
  • Verified HomeBuyer
  • February 03, 2023
  • Rochester, MI

Thank you all very good specially Kay who was really great!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

after move in

  • Alejandro U.
  • Verified HomeBuyer
  • February 03, 2023
  • Queen Creek, AZ

Some of the paint work outside of the home requires touch ups. The front yard rock is patchy and sparse.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Poort Built quality

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2023
  • Cary, NC

Finding many issues with the home quality on a daily basis and unable to trust the built quality.

Pulte Homes responded:
Hello, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 4

Pulte PA is not applicable to all buyers. Adendums and or exclusions should be inserted where needed.

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2023
  • Lake Elmo, MN

Agent was not educated on PA content, nor had the ability to adjust PA to fit purchasers needs. Substance in the home is poor in quality and finishes that I feel should be improved. Response from construction manager was perfect. However he seemed to be limited to what could be corrected and improved on. Again, finishes by Pulte should be improved on so that new owners are not immediately putting thousands of dollars into finishing appropriately. Appliances that were not included in purchase price should be included. I know for a fact that negotiations have been made to incude missing ...

Pulte Homes responded:
Hello, we are so sorry to hear that you have had a frustrating experience building your new home with us. We will make sure we share this feedback with leadership so they are aware. If there is any additional feedback you would like to share, please feel free to email customersupport@pultegroup.com. Thank you. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 5

Quality of the construction work is very poor. The house was not built at the luxury home stadards

  • Vinay E.
  • Verified HomeBuyer
  • February 03, 2023
  • CUMMING, GA

Quality of the construction work is very poor. The house was not built at the luxury home standards. There was mess up in flooring, they dig the concrete in kitchen which left a lot of dust on all appliances and backsplash in kitchen. Painting work is very bad. I don't recommend Pulte homes.

Pulte Homes responded:
Hi Vinay, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Great experience overall - definitely recommend

  • Adam D.
  • Verified HomeBuyer
  • February 03, 2023
  • Rochester, MI

Happy with the process and final product. Would do it again definitely.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

So far so good

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2023
  • Georgetown, TX

The builder is Pretty responsive to our requests. We had a number of minor issues and a few major issues, and the builder has been incredibly responsive and willing to fix any issues we bring up. When they could not come, I appreciated the clear communication and setting of expectations.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Wonderful Experience :-)

  • Anonymous
  • Verified HomeBuyer
  • February 03, 2023
  • Concord, NC

Was a wonderful experience with Josh and Steven from Pulte. They kept me updated throughout the home build process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer service is given least importance. No response or delayed response after multiple follow ups and no resolutions to issues open from quality walk through and final walk through, even after a month of closing.

  • Ramesh S.
  • Verified HomeBuyer
  • February 03, 2023
  • Delaware, OH

I was forced to close on an unfinished house due to year end 2022 situation with a written commitment from Tiffany, Manager of Sales team and commitment from onsite Construction engineer Michael. With in a week, Michael was laid off and there was no communication on new person until my follow ups and the response from Patrick was okay but he doesn't have a full understanding of what Michael has done or not done. I have given a list of Items from quality walk through to Final walk through and now Patrick has turned them over to Customer Service, no resolution, Got mail for customer Service, ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Title was fast and efficient.

  • Jeremy G.
  • Verified HomeBuyer
  • February 03, 2023
  • Saint Augustine, FL

Erick our construction manager was awesome.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

e fix

  • Luz R.
  • Verified HomeBuyer
  • February 03, 2023
  • Kissimmee, FL

Still waiting for things to be fix.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 1

Always considerate and very professional

  • Elizabeth B.
  • Verified HomeBuyer
  • February 03, 2023
  • Algonquin, IL

We are thrilled with our new home! While it was a long process it was definitely worth the wait.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Purchased items not delivered

  • Rajasekhar M.
  • Verified HomeBuyer
  • February 03, 2023
  • Fisherville, KY

Pulte not delivered all items based on sale agreement. Pulte forced me to close the home without complete. When I asked about pending items while closing Pulte given written document and said will complete pending items after closing but it’s not completed yet it’s almost two months still don’t when those items will complete and there is no point of contact to talk about pending items from Pulte side. I never expected Pulte will do like this. I don’t know why Pulte delaying to complete purchased items? I am requesting Pulte please complete my pending items else refund my money about ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 1

95 percent

  • Philip F.
  • Verified HomeBuyer
  • February 02, 2023
  • Punta Gorda, FL

Overall im realy pleased with the quality of home. To me the hip roof over concrete construction feels like the rock of gabralter floors ,doors showers everthing seems solid n smooth. All mechanical stuff functions well . I still believe the large price increase from January 2021 up to November 2021 was out of line almost 80k . Swimming pool is beautiful n solid follow up from pool company terrible . Babcock ranch is amazing place done by engineers n good people. The tiny bike path road in front of my house is absolutely silly n was givin little thought considering the great engineers ...

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

House took longer to complete than I thought it would

  • Anonymous
  • Verified HomeBuyer
  • February 02, 2023
  • La Grange, KY

The closing went smooth. There was things still needed to be done in the house after closing. I will say the project manager was good at keeping us informed on the process.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Narrow Reviews by Area