Pulte Homes Reviews

Very knowledgeable and great service.

Atleast in my case, i don't think this is the right value for the price i paid. Firstly my house backyard is main road facing and there is no fence provided, typically it should have been provided. Secondly, I just requested for couple of extra bushes to be installed so we don't hear the noise from vehicles and there could be some privacy. My request was denied. Still there are bits and pieces left to fix, it feels sad that giant Pulte constructions is having this trouble fixing the issues requested for. I have people coming to my house and had changed the perspective on Pulte Constructions ... More

Our building manager Nick was truly amazing to work with. We literally came to the house every day and he put up with us in an extremely nice and kind manner. He answered every question we came up with and was also able to fix every issue that we noticed arise for the build. Highly recommend working with Nick if given the choice

The quality of this Pulte home is exceptional. The time frame exceeded our expectations as the home was completed earlier than estimated. Travis explained everything and went above and beyond to make sure our home was top notch. We would recommend Pulte to anyone.

Overall the experience was good, a solid 4/5. The main reason it isn’t a 5/5 is that the vendors that Pulte uses have been very unreliable with warranty work. A few have completely missed appointments with no notification. This is especially frustrating when I take a day off work in order for this work to be done. Otherwise, the process was great, the customer care person is wonderful as well as the project manager.

The quality of workmanship inside the home is extremely poor. The baseboards and door frames have dents and lines throughout. The paint is splattered and chunky throughout. However, the project manager and support team are great. They are quick to handle issues. We are currently prioritizing what we want to deal with in terms of resolving the cosmetic issues, and what we are willing to live with.

Pay attention to all the details on your final walkthrough.

Where should I begin? At the final walk through of the home, just 3 days before closing, we walked the property for the “final” review. The house was not even close to ready and extremely dusty. The stove’s hood was visibly unaligned with a 1 foot open hole. In the outside of the house they left a big noticeable patch where they have tried to fix the hood (the hole by the hood in the inside of the home, going to the outside of the home). Electrical wires just left out in the open with light switches missing, it almost seems Pulte has no idea of what its doing. Even the light for the main door is missing, not sure who signed in the “inspection” of the home while being built. Even after months in the house and with all the items missed or messed up during the construction, pulte is hard to get a hold off. No one returns my calls and to say the least, this is been a very frustrating experience. I have purchased other new homes and never quite an experience as with pulte. Would NOT recommend. ... More

Overall a goog experience,all or questions were ans in a timely manner construction foreman were great

Could use some work with workmanship and quality. Julian

Love my home and thankful to have it but the experience with pulte has been poor. The house took way longer to build than initially expected and communication on realistic timelines were poor. Now that we are moved in, I can not get anyone from pulte to get back to me on work orders. I moved into my house on November 7th and 2 months later I have a window that still needs to be replaced, a cabinet shelf that is still missing and nobody seems to know when it will arrive, and a cabinet door that needs replaced - once again no idea when it will arrive. There's nails all over my roof and every time it rains I have to make sure I sweep the driveway before pulling in or out of the garage. The workmanship on my cabinets is TERRIBLE. Tons of flaws and scratches and issues with the cabinets that I paid a premium price for to get white - HUGE disappointment. When I submitted work orders on the pulte website I got an email back saying I should hear from someone in 24-48 hours. I had to call after 3 weeks without a response and then wait on hold for 1 hour to be told the repair portal was down and I was supposed to email my issues to this specific email. Well I did that over a week ago and pulte still hasn't even been in contact with me. Overall my house is very nice, but it appears that once pulte gets your money they don't care about anything else from that point on. I personally wouldn't buy another pulte home or recommend to friends or family. ... More

No proper response and our house was given way after the promised time and no compensation

HVAC UNIT MOVED TO THE EDGE OF MY DRIVER WAY WITH VERY LONG CONNECTION BETWEEN THE UNIT AND THE HOUSE, THIS WAS DONE WITHOUT MY CONSENT AFTER CLOSING.

1st, for the area, super great value for what you paid for. Other builders charging more for less. 2nd, craftsmanship and vendors could be better but the employee market is bad. 3rd, layout of townhome, very nice. Overall, love the house.

I enjoy my new home. All questions were answered that I had.

After waiting over 14 months for our home, it was not up to what we expected. The cost was over a million dollars. I am happy to send photos of all the things we had to deal with when moving in and we are still dealing with. The contractors who worked on our home were subpar. It's almost embarrassing to show our family and friends. This was my second build with Pulte. I should of known.

2022 was not an easy year to build a new home, with shortages on material, trade labor availability, and the ever-looming interest rate increases. However, Ryan and Logan did a wonderful job of making us feel like there was some sense of control in an out of control environment. They were always responsive to any questions we had, explained everything in detail, and fought for us to hit the dates we needed for move-in. I appreciate Ryan and Logan greatly and they were a great representation of Pulte as a company.

I'm not sure what the expectations are for the sales people, but they were extremely slow or non-existent replying to queries while my house was being constructed. They were friendly, but not the best at communication. Eventually I was assigned a finish construction manager who was phenomenal. He should be the poster child for all Pulte interaction. During the process, your loan department was also very responsive and easy to work with . I have a friend who was trying to win my business, but he fell short. Pulte Mortgage just made it too simple and cost effective. The same can be said for my homeowners insurance. Finally, my post construction manager has also been great at following through. I've been impressed with the attention to detail and desire to make sure I'm 100% satisfied. Overall, I'd recommend Pulte to anyone. It wasn't a bargain home, but it's a great home at a fair price and I know it's only going to increase in value. Thank you. ... More

Dealing with supply chain issues the Pulte team got results to issues in a timely manner. Would like to acknowledge Mark and Cory for their unprecedented effort in getting us closed in a timely manner. They went above and beyond indeed.

1. We arranged the spectrum installation one week after the closing but no signal at all for the house. Spectrum came four times then finally installed it after the guests checked in! The owner requested the bulk account with Spectrum on 11/18/2022. Due to the builder updating the information delay, the Spectrum bill’s amount is not for a bulk account. After tons of phone calls and emails, the issue still hasn’t been resolved for months. 2. The utility shut down on 11/17/2023, one day after the closing without any notifications. It didn't give the owner two days to transfer the utility. It caused a lot of issues with the furniture company. The title company asked the buyer to sign two days’ notice for utility several days after the closing. 3. After the guests checked in the water backed up from two toilets and showers downstairs during the Thanksgiving holiday. 4. The closing got delayed a lot due to material and labor issues. But the furniture package was ordered half a year ago and stayed in a paid storage room for almost 4 months. Now TVs have issues but missed the return period. 5. There are still many issues with the house waiting to be repaired. ... More

Bad responsiveness by those in construction leadership positions. Apathetic responses to concerns that were raised.

Working with Pulte was great! Maxx, the construction manager, made everything so easy while educating me along the way. He made the whole experience amazing!!

November of 2021 my wife and I visited Surprise, AZ with the possibility of purchasing a house. We read on the internet about Pulte homes for sale. When we lived in California there was a Pulte development next to our neighborhood and we went to see what the homes had to offer. The homes we saw were appealing on the outside and offered many features in the inside that made the house worth buying. When we decided to leave California for Arizona and we saw the Pulte homes for sale we made the decision to look at them again. We made an appointment with Courtney just before Thanksgiving and visited a couple of model homes and fell in love with the Prado. It offered allot of space, vaulted ceilings, covered patio, and many other extras that made the home very desirable. A day later after meeting with Courtney we put earnest money down for the process to begin. Almost to the day our home was completed in November of 2022. Courtney was very consistent with keeping us informed of what was happening with the home during the building process. The construction manager (Tony) contacted us after a couple of months after we purchased the home and contacted us almost every week to keep us up to date on the building process. Two months before we moved in we got another construction manager (Jennifer) as Tony transitioned to another city in Arizona. Jennifer and Tony were excellent during the building process and always communicated with us what was happening and what was going to occur next. My wife and I are happy with our Pulte home and moved in just after Thanksgiving and Christmas. There have been only a few cosmetic flaws that have been fixed by Pulte in a timely fashion. We are fortunate to have a great team of Pulte employees. Courtney, Tony, and Jennifer are professional people who treated us like they were building their own home and made our experience very satisfying. ... More

Overall, the quality of the home, design and workmanship is poor. The attention to detail is very low. Looks like the home is built quickly and the builder doesn't pay attention to details. The roof was leaking in garage. The interior paint job was poor and still remains unfinished. The carpet flooring was not right and loose areas in the home. Garage floor is not finished. Some plumbing issues were noticed in the house. The sway on the sides of the homes is not right and there is water logging on both sides. Design issues also exist in the home and there are may that I can point. Although homeowners warranty is provided, some of the inherent things cannot be addressed. Also it takes lot of time a effort to be on top of al the things and have to follow-up each items. Therefore overall poor experience. Looks like the old fashioned way of building tough and right homes was not provided for us in this case. ... More

Extreme disappointment with the sales process, lack of communication and poor quality of the construction especially given the price point for this house. It's as if they picked up workers off the streets and taught them how to use a hammer and a paint brush. I didn't have the opportunity to make any selections and/or changes to the options in the house. I was told it was all in by fhe sales person. Builder decided to have a bidding war on the lots when the market got hot and demand was high. So had to bid and pay a significant amount on what was previously a low premium for the lot. Numerous delays and 5 missed closing dates. A month in and light fixture dangling from the ceiling, smoke detector alarm batteries dead, awful paint job, not much attention to detail and a plethora of other issues. House delivered dirty at closing, paint drops all over carpet, urine stains on toilet bowls and the list goes on....4 new houses in my lifetime and this was the worst experience ever!! ... More