Pulte Homes Reviews

The Sales team was/is great to work with. They were patient with answering all my questions and didn't try to sway or influence my purchase decision. Great communication, updates provided with pictures during the various build stages was value added service on display. It made the experience more special. Found some surprises during the build, like the closet being omitted from the basement by the wet bar. All marketing info and online interactive tool included the closet. Was informed at pre-drywall that the closet was no longer offered and no option to request it. Another surprise was a miscommunication with the design team and the Construction manager about having both recessed lights and pre-wired vanity lights in the secondary bathrooms. We worked through this as a team and I'm very happy with the outcome. Loving the house! After moving in, discovered we may be missing a heat vent in the master bathroom and a cracked window in the garage door. Some additional minor oddities but an excellent work of craftmanship. Overall, we are so pleased with the building experience and the final product. Working together was/is indeed the secret to this success. ... More

Overall it was a great home. We really enjoy living there. Other than one closet in one of the bedrooms where the door is designed wrong and when you put your clothes in the closet you can’t open the door to get into the closet. Everything else has been great.

Overall the home buyers process has been great. Pulte team has been great but the subcontractors have been horrible with responding and fixing issues especially the electrical team. I’ve been experiencing electrical problems since moving into my house and they still haven’t resolved the issues. Closed February 13th and it’s currently April 16th. Two months of not being able to fully enjoy our home.

Little small things not great at all!

The purchase & build process was beyond what was anticipated, truly professional. We now have some understandable outstanding items which have come to light since moving in, 1 month, which do not seem to be getting any attention. This is concerning as that list is growing. This seems to be widespread across our development. How do you get Pulte’s attention once they have your money?

Our walkthrough was very well done, Thanks Chris! Everything is working fine after two months!

Very good overall experience with Pulte. Builder and representatives that we worked with were very helpful and responsive. Would recommend Pulte to friends. That being said, Pulte should pride itself more in the quality of their developing sites: clearly mark lots, make sure lots are staked, make sure lots are livable with an open yard for families, etc. Overall good experience with the company, however, my family is paying out-of-pocket fixing our yard to make it more livable for a family when we asked prior to closing for Pulte and their land developer to help accommodate the back yard more for our children and pet. Aside from this only setback, I would rate my experience at an 8/10. Very satisfied otherwise. ... More

Sales lady is good, warranty guy is good, but the quality of the house is so so. But we got a big discount on the price so I'll say value is still good.

They did great job but their after support is ok

Nothing to offer at this time.

2 months and my sidings at the front is crack and the side needs fixing and no one is responding.

I think the prices are fine and keeping us up on our property buying. The walk through was really helpful and Steve did a great job. I was disappointed in the job that was done on cleaning our place before we moved in. It looked like a rush clean job and not to my approval. We are still cleaning things up, dirt and paint. I would have like the sod grass installed before we moved in and would had some warmer weather to water. There was times when it was to cold to water.

I'd like to start with how amazing my contractor Kevin has been with everything pre close. Extremely helpful and responsive. But the quality of work from outside companies have been terrible, not happy with windows, sliding doors and the quality of fixing things. It's really turning into a frustrating situation with lack of responses from quality control being helpful. HOA has been great and very helpful but they can only do so much. Just think everything is too much going on for Pulte to keep up. It's giving the ones who live in a home lack of attention and help.

Buying experience very good. Cheryl our agent very attentive and thorough. Overall value of home so far is good. Workmanship needs improvement. So far resolving home issues has been good.

My Builder Representative in the office was AMAZING. The experience was WONDERFUL. I was kept informed as much as possible, and I felt like the rep took great care in making sure I had a GREAT EXPERIENCE. On the other hand, the person who was supposed to keep me notified on the progress of my house and the periodic inspections did the worst job I've ever experienced. I was not informed about any of the steps. I was forced to call the office to determine what progress was occurring. Finally, the landscaping leaves something to be desired. My yard had deep footprints in it where someone had walked across it, rocks and wood underneath the straw and netting, and nothing but WEEDS, WEEDS, WEEDS. I was truly turned off. ... More

Nice home but interior paint is cheap . Have to repaint the interior of the home

Moved in the end of july. The property was nice and clean few unfinshed items. Construction manager and warranty manage cheerful and helpful. A couple of gripes: Landscaping- the first installed small plants all died. They did replace with something else, not what we would have wanted but. The new trees are planted too deep. They cannot mow without damaging the sod with the big tractor. Wound up mowing myself. Bushes along noth side if of the house all dying no matter how we baby them. We will need to submit to redo the landscaping in the spring. It feels like they put in whatever was left in the nursery. Paint- i did not realize the quality of the basic paint. We would have upgraded to something, its barely primer. Went to sherwin Williams to get touch up and they said they could not match because it is contractor paint with dry instead of wet colorants. Punchlist items. We sent in quite a few punchlist items that we did not see at the final walk. If that was our only oppurtunity we would have spent the day going over inch by inch. Some cabinet doors we dropped in the driveway, i put in the garage and when they came to install, they were warped. It has been a couple of weeks since we sent the lists with no schedule to repair other items, or confirmation of cabinet door reorder. Range- we opted for the fancy fridgidare range and it was not in we we moved in but there was a temp in place. It took about a month to get. Then i had to take a day off work to make the swich, they could not commit to a small window of time. Then when we turned it on we noticed the oven did not work. We scheduled a warranty service the next day. They could not come for a week. They provided an arrival window between 8a and 4p another lost day of work waiting. He got there after 5 , worked on for 30 min then said main board was bad. Not in stock, have to order from the factory. No follow up on status. I suppose i need to take off a 3rd day for the next service call whenever it comes. Still no oven. Overall the house is nice and we like it and the neighborhood. It functions well, just a few things i mentioned above that could go better. Over all the team was helpful and the purchase process was smooth, just need to get to the finish line. ... More

I would recommend Pulte Home to all my family and friends. I have good experience and a satisfying results

I would find out what size your property would be it depends on the level your house is in my wash room I ordered the sink mine is a slop sink I have 95000 in upgrades did not expect that fancy moen faucet in a slop sink

The sales and mortgage departments have been very informative and helpful. However upon moving in the house we have 2 major issues specifically in the master bedroom. Outlets tend to overload and tripped and shut the power in the bedroom. We are hesitant to use any appliances suchas vacuum cleaner, iron or TV due to this for fear of causing any complete electrical failure in the entire house. Resetting the breaker only helps temporarily as power continues to trip whenever we use the outlets. Master bedroom toilet is clogged for unknown reason. Plumber was able to unclog temporarily and at this time, toilet is still unusable as it continues to tend to overflow and won’t flush properly. ... More

The response to the defect of public facilities are poor

One of the customer care representatives is very not professional and always responded to issues by either dismissing them or said things should be like that without any explanation. Requested access to client’s cell phone while other less intrusive measures could be used, and reacted badly when denied access, quoting many others granted cell phone access without question.

Some of the paint work outside of the home requires touch ups. The front yard rock is patchy and sparse.

Attention to detail was lacking in a number of areas. Expected a better ‘initial’ condition of the house. Things took longer than expected to resolve.

The Houses are beautiful just little details like the doors or the paint or the delay on some things like I been leaving in my house for almost 3 months and I am still waiting on some tile for one of my kitchen wall or my stove it has not been replaced yet with the original I mean I love my house its just little details