Pulte Homes Reviews

The Pulte staff themselves seem to be good and want to supply the best customer service and home to the customer, HOWEVER all the sub-contractors are absolutely terrible! Pulte really needs to watch who they are hiring. Some of the work is embarrassing. S3, the siding company especially!!! I suggest looking into some other options.

Overall, I appreciate the attention we were given by senior leadership in a tough environment for home building. We had delays but we were kept informed along the way.

The whole process took too long and communication was an issue all through the process. Issues were never communicated as highlighted from the beginning and all the building stages meetings were not scheduled as prescribed in the building process. Numerous errors were discussed at the end of the process. Lastly, the lawn was not properly down. There are multiple pot holes that collect water when it rains.

Communication when things were taking longer then expected was horrible mark the salesman made me feel like it was my fault thinking it was going to be done when they projected

Very happy with our new home

Shandra and Jackson did a great job with the house and Cody also did great even though the mortgage didn’t work out with Pulte mortgage.

My experience with buying the home was great. I am disappointed in the fact that I was told that everything on the punch list would be resolved before closing. It was not. After closing was told to go through the home warranty. During the move process, found more structural issues...part of the floor in the upstairs bedroom is missing but was carpeted over to conceal, snow blowing in through the walls. Overall, I'm very happy with the home.

Fantastic experience Pulte is great and Craig is very good perfect service. We are fully satisfied.

Constantly failed inspections. Estimated closing date blown.Exorbitant cost. ASHAMED TO SAY WE PAID 40% MORE THAN OUR PRE-COVID NEIGHBORS. I wish I never saw this community in the first place... even after I had my doubts, my husband was still intrigued. I wish we walked away before we had committed with $$. These builders need to have restrictions with their greed/opportunity-based price hikes. It does not make for a good community in the end, when some people paid $700k and others paid $1,400,000 for the same house. The end product was not worth it. Sales persons will tell you the house will be perfect. In the end, you are told you cannot be expecting a perfect house. You will be told your home is not a custom home. At the same time, they will tell you they have a hard time keeping on top of the trades and that the trades DO try to get away with more and more shoddy work, yet you will be berated for trying to get them to address the shoddy work - you will again be told it is not a custom home. As for lot placement or house elevation / colors. You aren't allowed to have the color of someone across from you or next to you. They should care more about if houses next to each other have windows looking at each other. Design center person was very accommodating, pleasant, and giving us a heads up on anything important (such as deadlines to avoid cost increase). We had a couple of constructions managers due to promotions... in the end, they don't have any control over the trades. They actually easily admit fault, but nothing improves. The trades are disgusting, despite trash cans and portapotties, they leave unwanted food actually directly on the floor/counters.. which is messy but also attracts pests. They also will pee and poop in your toilets even when water is not hooked up to the home yet. We even found poop on the tile floor of our bathroom, they say it must have been an animal (and they admit their fault for not closing doors). We spent $30-$38k on engineered hardwood floor upgrade, but it looks to be the wrong color. Big issues getting that addressed, actually it hasn't been addressed yet bc they say "variation" yet our floor looks exactly like our neighbor's color. The sliding door tracks are treated so poorly during construction, there's muck (grout? concrete debris?) all over the tracks, plus large dents. They need to do better at protecting things. Broken windows, wrong tiles installed, plus tiles wrongly installed! SO MUCH work had to be redone. I'm quite angry at figuring the high prices are to pay for double work + double product! It's very angering how they disrespect the customer's money. I'm mad because a lot of the reason my house cost so much is apparently for me to pay them to do work once, twice, three times and have enough product for all those botched times. Terrible business practice. NO ONE is held accountable. In this market and economy they won't fire anyone bc they need all the warm bodies they can get, so there's no repercussions for the work crews... no motivation to do a job well done in the first place. Pulte would be better off to pay higher wages to people who would regret losing their job if they don't do it correctly. Their Pulte Mortgage department cost us a lot of money also, they did not tell us we could do a program with an earlier lock, when the rates were less. When I asked them, they said they do like to tell people but they had "so many clients" and couldn't. I informed them these days, a broadcast email announcement would have worked. We dumped them and got a better rate with a major lender, and Pulte Mortgage attempted to claim that we would lose a lot, and wouldn't be protected in the event of delays. Ha! The major lender provided extension at no cost (only for new-construction, which they've been doing since covid issues started). Very happy we did not give business to Pulte Mortgage. One time they even had their math grossly incorrect and they had the audacity to tell us that even if we put $1 million down, they wouldn't be able to approve us. That was Brendan, I have no problem calling out his name. Then he would try to ask us why we were leaving Pulte Mortgage process, while also telling me that he didnt want to further debate what happened. Um, maybe bc he made a very disrespectful mistake and doesn't know how to apologize? Unreal. Pulte Mortgage is a joke. In the end, we wish we bought something smaller in a lower priced community, even a spec home and do our own upgrades - and re-evaluate a new build in a few years after observing various builders. We wish we took our time. Never thought we'd be in a $1.4 mil home that doesn't actually feel like it's over a million at all. And the community amenities are lackluster. For a not-even-completed community, the pool cabana is falling apart. There is rust on hinges in the bathrooms, the water fountain spout is broken apart, stonework is falling off the walls despite not even being exposed to precipitation stress. There used to be hammocks which got nasty due to being exposed to nature, those were removed and it's a huge sandpit for fire ants. The Phillips Grove community advertised an "outdoor kitchen" and when asked, they removed that verbiage AND said it was referring to the charcoal grills. I told them charcoal grills are a picnic feature. An outdoor kitchen would have a sink and counter. There is zero clubhouse, there is no interior public room in this community other than a bathroom. Somehow the HOA is now over $330/month! And why? For what? There is no gym. Now that we are with the Warranty guy, he is also largely a "no" guy. When I pointed out some things, he says "it's to Pulte's standard." I say, "well it's a new house yet some things don't appear to be new material" and he actually recommended for us to sue!? I never even "went there" with my comment nor my tone, but wow! This is an embarrassing experience. I think we should get some money back for all the issues and crap work ... More

Quality sucks. No one wants to help fix things after home is built. Loan company did not even want me in the house. Warranty guy is like trying to find Waldo in those kids books. Nothing is what you expect. I hope someone can help me feel more confident in pulte after this review

Homebuying experience is good sales consultant is helpful in showing houses, builders are not able to reapond properly when there are issues in the first 30 days of closing Builder gives so many false hopes for the open issues , but never reapond after closing

Overall the home was build within the defined timeline… there were delays here and there but those were minors so I am overall happy with the schedule…. Couple of options were changes during the process due to logistics issues but that’s not specific and in control to Pulte I guess… And once you commit to your options nothing can be altered thereafter… Good quality home and team on the ground is responsive but can’t say the same for there call center though…

With numerous curved or bowed walls, workmanship is not the word I would use. This obviously shows that the job supervisors were not observing the quality of work being preformed. Communication was poor form the site supervisors. The home buying experience was great. Robb did a wonderful job and kept us in the loop on everything.

Home is nice and clean

Braxton was great. He always had an answer for me.

Excellent job! I will recommend to my friends!

Warranty work is addressed quickly

The construction manager was a very good person to work with. I'd state that sales and the closing process was below average. It appeared the left foot didn't know what the right foot was doing. During the sale we were promised a few items that didn't come through. Issue was original sales person resigned right after we signed the contract and didn't leave any information on our sale. Person who took over sales never reached out with the exception of an email or two right before closing. If you purchase a home with Pulte document everything. Construction manager Sean was a good person to work through the process with. ... More

Sadly the materials used are low quality unless you upgraded and paid extra. Workmanship quality is low!

I’m so pleased with tha handling of my new home! Jenny and Tony and their crew were very professional and always got back to me if I had any questions for them right away. Overall experience was fabulous. Thank you Barb A

The Houses are beautiful just little details like the doors or the paint or the delay on some things like I been leaving in my house for almost 3 months and I am still waiting on some tile for one of my kitchen wall or my stove it has not been replaced yet with the original I mean I love my house its just little details

We have built 4 houses in Fl ad this has been the worst one. They do not care about anything but a sale. Our whole second floor is not level, poor quality material and craftsmanship. Check on the work every week for they try to hide everything they can.

Overall, we had a great experience working with our sales rep and construction team. The only downside was that since we purchased our home before the model home was built or any specs, you don't always know what you are getting. The master bedroom, master bath and closet are smaller than it should be!

Chuck and jack are great! The process for getting things done is cumbersome and always an excuse. Too busy, vacation, trades, etc. The workmanship and HVAC balancing have been a challenge.

Lot of pain points. Dont stress too much on promising quality when you cant keep your words.