Pulte Homes Reviews

The home building process was a great experience. We are having more of an issue with communication with our warranty specialist. I know there are a lot of Pulte homes in the area and she is spread thin but when I ask a question or have a problem I shouldn’t have to keep following up to get an answer or resolution. The expectation is within 24 hours and that really hasn’t been happening.

The follow up from the customer care team post build needs work. Parts of the preclose inspection were rushed and not completed by Pulte. Still dealing with some impactful issues and contractors who randomly show up to fix things. The idea of an appt seams unknown to them, (Pulte) Give us a date and time. Then do you job. They have much to learn in that workflow

Working with the field manager James made this process so easy. Weekly updates and regular communication always kept me in the know.

It seems Pulte has refined a success formula by building a quality home with the best of systems and appliances and finish work. Always a good investment.

I would say the price is too high for the quality of the materials. Given that is mass production, attention to detail is lost, but other than that people are attentive and fast to answer questions and solve any issues.

Resolving issues is very slow.

Although customizations are not an option outside of the available upgrade options (the negative for our situation), the build quality and workmanship is not far off from high end builder quality (the positive). This is our 2nd Pulte home. We had spent the last 2 years looking to move to a better location for our family situation. We looked at many existing homes and competitive builders, but ultimately ended up picking Pulte for their ideal home layout options, high efficiency standards, and quality (as seen in our last Pulte home and our current home. I have not uncovered "cutting corners" as seen by other spec builders). Post closing responsiveness to issues could see improvement. ... More

Pulte Mortgage and Title were phenomenal. I purchased a model, so I would say that this comes without the standard warranty and i should have done a little more checking before the purchase. But the sales and project management team were very good themselves as well.

Sales office was very helpful, thing would have been without the virus problem

I wouldn't hesitate to buy a home with Pulte again. The experience has been very good. They build nice looking, high quality homes. We are in the process of finalizing remaining punch list items, but we have found the home to be very livable from closing.

Your move in will be easy and relaxing

I love my new home very much. There are somethings such as walls are crooked in some areas wish it was better quality workmanship done for the price.

Overall the buying experience was great and the builder reps were very quick to get us in under our time restraint. In time I will be able to speak more on build quality and responsiveness to issues.

Some of the finishing is not great. My entrance door and frame looks crappy. Didn’t pay attention when doing the walk thru. Also our sunroom door is not finished well. I consider Pulte a quality builder but am not happy with some of the finished work Thanks

Not happy with my cabinets only one person installed them. They have a lot of nicks and scuff in them. During walk-through appointed them out, but they’re still there

Wish they would paint the garage for the price I paid. So sad to see everything is becoming an option.

There are items that are not functional. Front door latch. All the electrical outlets in the bathrooms.

Overall the buying experience was great. There need to be some things taken into account such as the quality of the flooring, cabinets, sinks etc to match value of home. Also the floor plan needs modification to suit owners preference with regards ti space if bedrooms and closets. Also no storage space and owner has responsibility of creating their own storage which costs extra. Please also consider storage space for cleaning items like mops, vacuum cleaner, cleaning supply in kitchen area to avoid keeping those items in odd places. Great buying experience!!! Very professional staff!!

We had a realto/ agent assist us in our homebuying process. We were encouraged with the model chosen on their inventory so as we were informed, nothing can be changed as they were all pre-chosen. Initially, we went for a cash purchase thinking the completion of build coincides with the sale of our home. We constantly coordinated with Build Manager and sales as there were instances the items per contract were changed like the tiles as we were told it was discontinued. We just feel that since we sought to have little assistance for balance on Mortgage with builder, the utmost attention to detail on the quality of the Home was compromised. We were just given a bit of courtesy to fix some tile damage, damage on wall, through service requests .We were assigned Centex crew to assist with our needs. They have not even fixed the slab unevenly plotted from the framing of garage, and the plaster in the front of the house looks tacky. We were promised that we will be given a white Sherwin William paint but nothing was sent.Their contractors for the carpets did not do a good job installing as nails pierce the Homeowners on random places upon walking stairs and floors, not inserting their safety and quality promise. We tried our very best, though how barely few weeks when we transferred to revive the front and backyard grass and we already got a violation letter from the HOA and even the small detail of trash and recycled bins in public view. They have not even given us our CC& R's!. Thank you for the Sales & Service team who sees to it that our service requests are given attention and priority,at least it gives us confidence that problems can readily be fixed.Thank you. ... More

The overall home buying process was relatively smooth, and we appreciated the support provided by both the sales agent and Pulte Mortgage. However, we are deeply disappointed with the quality of our new home, especially considering the significant amount of money we invested. Hence, we expected the quality of workmanship and servicing to match it. While we understand that it’s possible for minor issues to be overlooked during construction, the number of noticeable problems we've encountered in our home is concerning. We were informed that our home would undergo several quality checkpoints, but there have been multiple issues that we feel could have easily been addressed during the construction process. One of the first issues we noticed was the appearance of our walls, which have noticeable curves that should not be present in a newly built home. We had one of them fixed during our celebration walkthrough but we found another that is much more noticeable and we have been told it’ll be fixed after one year. Additionally, our stove top, which is an essential appliance, required repairs twice shortly after moving in because the knobs we’re not placed correctly (potential hazard) and arrived with a dent, which was disappointing for a brand-new product. Our doorbell has also been a persistent problem, starting out with intermittent functionality and now producing a strange noise, despite having been serviced once already. We asked for it be serviced or replaced but now we must reach out directly to the manufacturer for help which frustrating because a lot of our time has already been taken up by all of these issues that do not seem to end. Furthermore, we had a vent that needed to be placed under our kitchen sink area attached to the island. We did not know this as it had been covered up without a cutout for it and we only noticed when we turned on our heater recently and felt the air coming out slightly. However, that was somehow missed during construction and this issue had been promptly serviced by Pulte but again it was just frustrating and concerning to continue discovering these problems. Another concern is the condition of our flooring, where one of the floorboards arrived with a slight crack, which should have been caught during the inspection process. We were also disappointed to find that some of the upgrades we had requested—specifically the light switches and exterior finishes—were missing and the standard had been used until we pointed them out during the building process. This oversight was disappointing and concerning to see as no one seemed to notice until we visited the house ourselves during the construction process to see. We understand sometimes things may be missed in the hustle and bustle but these two things were missed at separate times, one after the other and we felt that there was no one paying attention to these things if it happened more than once. It made us worry that our other upgrades may also be overlooked such as the thicker carpet padding we paid extra for. Additionally, the upgraded granite countertops, which we were excited about, came with noticeable chipping, and despite having them serviced, the problem only worsened. We had hoped that the service would correct the issues, but unfortunately, it only made matters worse and there were more noticeable dents. We asked for someone to look at it again and perhaps have it replaced as we invested more for the stone but have yet to receive an update again. To make matters more frustrating, many of the smaller issues, which should have been relatively easy to fix, have proven difficult to address as it categorized as being fixed after a year or something that cannot be addressed by them. For example, our doorbell has issues again despite the fact that it was serviced not long ago, and we are finding it increasingly difficult to get the right assistance for these problems. While a few of the issues have been acknowledged and resolved, there are still many outstanding problems that we would like to have addressed. As a family, we are frustrated that a newly built home, for which we paid a significant amount, came with so many flaws. The ongoing difficulty in getting these issues properly fixed only adds to our disappointment. Ultimately, we feel let down by both the quality of workmanship and the service provided after the purchase. We hope that Pulte will take these concerns seriously and ensure that other customers do not face similar challenges. ... More

When buying a new build it’s important to see the home before you buy. The process of buying was fine. Knowing the details about the home are just as important.

First off, the people that work for this company are great. The responses I get and the customer service have been wonderful. That said, if I could do it all over again, I would purchase from Lennar or DR Horton and save 60 thousand dollars. The home is of the same quality as the other builders in my neighborhood but you pay for the Pulte name. Here are just some of the issues I had upon moving in. AC duct work in the attic was never hooked up to the vents in some areas. I’m missing insulation in some parts of the attic. The built in stove was never wired in and I had no way to turn it on for 2 weeks. The refrigerator water line was never connected prior to closing. I am missing an exterior electrical outlet by my front door. Several cabinets are damaged. The weather stripping around the front door and garage entry door is missing in places and I can see sunlight coming through. These are just some of the issues. Like I said at the beginning, the Pulte team is great and as a former DR Horton owner I appreciate good customer service. The overall home product is no better than the other builders and you are only paying for the name and the reputation Pulte had years ago as a premier builder. ... More

I submitted my list of repairs several days ago, but have not received a response. I reported people changing their oil in the mail box parking lot. The sales person at the model said to me “sounds like a management problem.” Management was already gone home and I was disappointed with his lack of care about responding to my complaint. I reminded him the development is under builder control and this is against the community rules. He straight could give a crap. Disappointed on 1/23/24 at 5:30 pm.

My overall experience was good. I am sure just like every other builder issues come up. I was not a fan of our construction manager as nothing seemed to get done until we closed and I started dealing with the Warranty manage. Dan has been amazing and I cant say enough about the help he has been. He truly cares and tries to resolve everything as soon as possible.

Post closing customer care is not good. Haven’t got any response for the issue which was raised a month ago