Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 16059 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
16059 Reviews
Customer Reviews
Bad customer service after closing
- Nithun Veer Reddy N.
- Verified HomeBuyer
- May 20, 2026
- Cumming, GA
It’s hard to get a hold of the customer service team after the closing. The quality of workmanship could be better especially painting and staining of stairs.
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about the difficulty reaching customer service after closing and your concerns regarding the workmanship and finish details in your home. We would like to escalate this, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Good until you close
- Connor S.
- Verified HomeBuyer
- May 20, 2026
- Avon Lake, OH
Pulte is a fine builder and were great to work with during the build process. They were extremely transparent and communicative. Once we closed, that transparency stopped and trustworthiness declined. We were told we won’t have a driveway for a while because the weather in Ohio in April. It made sense until the unoccupied homes down the street that were quick move ins got driveways poured. We called Pulte and they told us the city won’t let them sell homes unless there is a permanent driveway which for us wasn’t the case because we built our house during the winter. We called the city, it was ...
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with your driveway and ongoing concerns within your home. We apologize for the lack of communication on our end and would like to escalate your concerns for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Sales and Construction
- Jim M.
- Verified HomeBuyer
- May 20, 2026
- Alva, FL
Joe our salesman was very responsive to any questions or inquiries. And Jared our construction manager was on top of any questions or concerns that we had.
Pulte Homes responded:
Thank you for sharing with us. We're delighted to hear that Joe and Jared were helpful throughout and responsive to your questions and concerns! Congratulations on your new home, enjoy! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
UP and DOWN before the closing
- Francesco M.
- Verified HomeBuyer
- May 20, 2026
- Estero, FL
We experienced a five stars departments and zero stars departments. After 2 months living in our new home I would suggest to pay more attention at the details inside the homes. Several works would have been made better.
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear parts of your experience were five stars, but we appreciate your honest input regarding the workmanship and attention to detail inside the home. If you are experiencing concerns within your home, we'd like to learn more about them and help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
A Happy Repeat Homeowner and Realtor Who Trusts Pulte Homes!
- Saint Clair F.
- Verified HomeBuyer
- May 20, 2026
- Lake Alfred, FL
I’m very happy with my current home from Pulte Homes. This is actually the second home I’ve purchased from Pulte Homes in the last 8 years, which says a lot about my overall satisfaction with the quality of their homes and communities. The construction quality, floor plans, and overall customer experience have all been positive for me. I’m also a Realtor, and I regularly recommend and sell Pulte Homes to my friends and clients because I genuinely believe in the product and the value they offer. That said, I do think their mortgage department needs improvement. The process could be more ...
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re honored that you’ve chosen Pulte for a second home and truly appreciate your continued trust and recommendation to your clients and friends! We’re also appreciate your feedback regarding the mortgage process and communication. Insights like yours are valuable as we continue working to improve the overall homebuying experience. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
PULTE Mortgage Close now!
- Maria B.
- Verified HomeBuyer
- May 20, 2026
- Davenport, FL
The sales person Carlos Sánchez is AMAZING!!! The construction manager Lorenzo is great!!! PULTE mortgage always a DESASTER! Deal breakers! I am a home buyer in your community and realtor of 4 potential qualified buyers that just one closed. PULTE Mortgage is a deal breaker!! Must go out of business. PULTE Title was good.
Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear Carlos and Lorenzo made such a positive impact throughout your homebuying journey! That said, we're sorry to hear about your frustration with the mortgage process and appreciate you bringing this to our attention. ^KH
Total Score 2
Quality 5
Trustworthiness 5
Responsiveness 2
Great experience with Pulte.
- Richard R.
- Verified HomeBuyer
- May 20, 2026
- Estero, FL
Loved working with the salesperson Justin and construction manager Omar. They were both very attentive to my concerns and responsive to all issues. They made the process as easy as possible and helped in building a new home as smooth as possible.
Pulte Homes responded:
Thanks for sharing your experience with us. We’re thrilled to hear Justin and Omar provided such attentive and responsive support throughout your homebuilding journey! We’ll be sure to pass along your kind words, they’ll truly appreciate the recognition! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful Experience with a Very Responsive Team
- Diane G.
- Verified HomeBuyer
- May 20, 2026
- Bluffton, SC
We had a wonderful experience building our home with PulteGroup. The team was very responsive throughout the process and always willing to address questions or concerns quickly. Hampton was great to work with and was professional, helpful, and attentive throughout the process. We truly appreciate the communication and attention to detail, and we are very happy with our new home.
Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear you had a wonderful homebuilding journey and that Hampton provided such attentive and professional support throughout the process! We truly appreciate your kind words and are so glad you’re happy in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excelent customer service
- Luz M.
- Verified HomeBuyer
- May 20, 2026
- Melbourne, FL
I want to give a shout out to the Andrews in the team (sales and construction agents) , Crystal and Brian. I had such a wonderful experience with these Individuals. They truly cared for me during the whole process. This was an emotional and difficult time for me and they helped me so much every step of the way.
Pulte Homes responded:
Thank you for sharing your experience. We’re so glad Crystal and Brian provided such caring and supportive guidance throughout your homebuying journey! We’ll be sure to pass along your kind words, it means a lot to know they helped make a difficult time a little easier for you! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Transparent, accurate and responsive
- David S.
- Verified HomeBuyer
- May 20, 2026
- Yulee, FL
The experience from checking out the homes to move in was smooth and without issues
Pulte Homes responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive experience throughout your entire process! Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great neighborhood and nice home
- Frederick G.
- Verified HomeBuyer
- May 20, 2026
- New Hudson, MI
Aspen Ridge will be a nice community with a great location and access to various amenities. This is my second time building with Pulte and they have their processes nailed down.
Pulte Homes responded:
Thank you for sharing your experience with us. We’re glad to hear you’re excited about the community and its great location and amenities! It means a lot that you chose to build with Pulte again, and we appreciate your confidence in our team and process! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
expected more for the price paid
- Anonymous
- Verified HomeBuyer
- May 20, 2026
- Bolingbrook, IL
Poor workmanship in a lot of areas. Attention to details is lacking. Arrogant construction managers with lacking knowledge.
Pulte Homes responded:
Thank you for bringing this to our attention. We're sorry to hear that you're unhappy with the workmanship in your home. We'd like to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
1 floor, elevator condo
- gloria T.
- Verified HomeBuyer
- May 20, 2026
- Conshohocken, PA
The Pulte team was very transparent and communicated the building schedule as it progressed. Questions were answered in a timely manner. Highest ratings for communication, design, and quality workmanship.
Pulte Homes responded:
Thanks for sharing with us. We’re thrilled to hear our team provided transparent communication and kept you informed throughout the building process! We truly appreciate your kind words about the communication, design, and quality workmanship. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful Experience
- Timothy G.
- Verified HomeBuyer
- May 20, 2026
- Lancaster, SC
Clear process throughout. We are so happy in our new Pulte home!
Pulte Homes responded:
Thank you for sharing. We're delighted to hear that you had a smooth and straightforward process! It's wonderful to know that you are happy with your new home, we wish you all the best! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good experience
- Igor L.
- Verified HomeBuyer
- May 20, 2026
- Willow Spring, NC
Great experience with sale person
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a great experience with our team! Congratulations on your new home, welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
An enjoyable homebuying process
- Melanie P.
- Verified HomeBuyer
- May 20, 2026
- Rockville, MD
Buying my first home with Pulte was a great experience. All my questions were answered and concerns addressed in a timely way. Communication with Brigit and Bryan made sure the process went smoothly. All inspectors were impressed with quality of home. My townhouse is the perfect place for me!
Pulte Homes responded:
Thank you for sharing with us. We’re so glad to hear your first homebuying journey was such a positive one and that Brigit and Bryan helped make the process smooth and seamless! It’s wonderful to know you’re happy with the quality of your home and that your townhouse is the perfect fit for you, congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great!
- Yhisell B.
- Verified HomeBuyer
- May 20, 2026
- ORLANDO, FL
Easy, exciting, and well worth every penny!
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a great experience with our team and find great value in your home! Congratulations and enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best home buying experience.
- Anonymous
- Verified HomeBuyer
- May 20, 2026
- APEX, NC
From the beginning to end it was well organized. Everything was explained in detail. Love the quality of the house and the neighborhood. This is my 3rd house and this it is the best experience.
Pulte Homes responded:
Thank you for sharing. We’re thrilled to hear the process was organized, informative, and that you love both your home and the neighborhood! It means so much to know this was the best homebuying experience out of your three homes, welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Flooring
- Carolyn D.
- Verified HomeBuyer
- May 20, 2026
- Blythewood, SC
My home floors was in horrible condition still is as of today , they lied to me said they would take care the problem , they did nothing about it !!! Problem still exists as of today , now it’s time to have my furniture to be delivered my flooring still a horrible messed!!!!!
Pulte Homes responded:
Thank you for sharing your feedback. We’re very sorry to hear about the ongoing issues with your flooring. We appreciate you bringing this to our attention and would like to escalate this to leadership, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte or the highway
- Michael G.
- Verified HomeBuyer
- May 20, 2026
- Wilmington, NC
Home is average quality. Not responsive on minor changes. Landscaping put in winter prior to major winter storm.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear our communication has not been prompt and would like to learn more about your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
HVAC problems
- Joseph M.
- Verified HomeBuyer
- May 20, 2026
- Laurel, MD
The house and neighborhood is nice. I’m currently struggling with the hvac. This is a 3 story home. If you want to cool the 3rd floor the 1st and 2nd are COLD. The temperature difference is over 10 degrees. All solutions online talk about the need for a damper system, which you didn’t install. This is very disappointing
Pulte Homes responded:
Thank you for bringing this to our attention. While we're glad to hear that you're enjoying your home and the community, we're sorry to hear about the concerns with your HVAC. We would like to escalate this for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Sharde, Kara, Jaime, Seth, Mimi
- Ashley D.
- Verified HomeBuyer
- May 20, 2026
- Boynton Beach, FL
My experience was great from start to finish the team I worked with was beyond amazing most importantly I love my Pulte home.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that our team provided a great experience for you! Also, we're so glad to know you're loving your new home, we wish you all the best! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Experience with the builder was great very detailed when we did our walk through.
- Willie M.
- Verified HomeBuyer
- May 20, 2026
- Powder Springs, GA
My home buying experience was good I was able to do everything with Pulte from the mortgage to include even the insurance a one stop shop.
Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that you had a great experience throughout your entire homebuying process! Congratulations on your new home, we wish you all the best! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
A $500000+ home and sad results
- John M.
- Verified HomeBuyer
- May 20, 2026
- Albuquerque, NM
The lack of attention to detail during the construction process and the final product showed that Pulte’s commitment to providing an average product… Major kitchen construction issues that we caught requiring half of the kitchen to be replaced…substantial paint splatter on tile and grout…and more… The loan process took way too long for a $47k loan.., Final inspection items weren’t completely resolved… Plumbing installation was shoddy… Electrical switch not installed in the correct place.,, Shower glass door was installed crooked… Bathroom cabinet kick plate wasn’t ...
Pulte Homes responded:
Thank you for bringing these to our attention. We're truly sorry to hear that you're unhappy with the quality of your home and experiencing these issues. We would like to escalate your concerns for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 4
Absurdly high electric bill before moving in fully, >$800
- Aqeel K.
- Verified HomeBuyer
- May 20, 2026
- ORLANDO, FL
Home quality food. Poorly installed appliances. HVAC running over 160 kwh daily before myself even moving in. Empty unit with AC temp set to 80 degrees leading to electric bill over $800!! Warranty customer service takes days to reply and weeks to do anything. Losing money daily as a result of poor installation and worse customer service warranty response
Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the concerns you’ve experienced with your appliances, HVAC performance, and warranty response times. We'd like to escalate your situation for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 1
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