Pulte Homes Reviews

Our neighborhood is shaping up to be a nice community but overall our build and buying experience was not exceptional. Our completed home looks nice, but by watching the build process we know the bones of our house are low quality. The concrete slab was not well tended during curing and has an abundance of hairline cracks everywhere. Some are completely through the slab. In the framing there were hundreds of nails that missed their mark. We have floor panels that are loose and make noise when they are walked on. Prior to closing we found a door that was installed in the wrong location and we had to really push on the build manager to make it right. Overall it felt like the house was slopped together as quickly as possible. Before closing the build manager said the problems we noticed are not a big deal because you can file a claim against the warranty. We're unhappy with this because filling claims is more work for us. We also found the warranty doesn't cover a lot of problems that are borderline or aesthetic. After living here, we've found the house's design has some flaws. The walls and floors are not very good for sound isolation. People downstairs can clearly hear anyone walking on the floors above. The in-wall plumbing is very noisy when upstairs showers are used. We wish the windows were sized 20% larger to allow more natural light. We found the driveway is too narrow with two cars parked in front. There is not enough room to actually walk on pavement so we trample bushes when we enter/exit vehicles. We were promised the home would be complete in 8-10 months. The actual build took almost exactly a year. The build managers constantly blamed material sourcing problems that were "outside their control". We did not buy this excuse as Pulte is one of the biggest homebuilders in the US and has enormous leverage and control of their supply chain. We expected them to meet their commitments and they did not. Pulte rates their employees using reviews that homebuyers fill out online. On several occasions their employees would mention the reviews and how they expected us to give them all 5 star ratings so they can maintain their position and not get laid off. We felt bad for them and gave better reviews than were warranted based on our experience. ... More

There are always issues after closing. Most are minor, but there isn’t great customer service or responsiveness after closing by construction manager. We are an afterthought. There should be a person on the construction side to make customers requests feel important post closing for all issues, especially the non warranty issues. Dropping the ball here is what dropped the score.

Andy and Ryan were phenomenal as Project Manager/Sales Rep. The trades were beyond horrible with craftmanship and response times. Crooked drywall, crooked cabinets, crooked countertops, and crooked door trim and frames awaited me everywhere on the day of my closing. During the build, the trades were scheduled for a certain day and/or time, which was relayed to me by Andy, but when I would check on the house, that particular item was not completed. Sometimes the delay was a week, sometimes the delay was a month. The trades would also have a punch list of five items that I would present to Andy; however, only one item would get completed. If I did not visit the construction site every day, and relay to Andy the issues I found at the time, who knows how bad the framing and some finishing touches would have been. I was told that the closet in a bedroom would be square before HVAC was installed. Unfortunately, the drywall was installed to prep for the furnace and not much could have been done with the wall afterward. I combed through the house searching for any and all crooked walls and was able to point most of them out. Unfortunately, when the drywall was cut, you can see curves and angles that are not square or straight. I will give props to the company that tiled the master shower. Other than that, you need to find tradespeople that give a crap. ... More

The baseboard had so many rough joints and most of them were not sanded after painted. Missing caulk line everywhere. Tiles are not level, and had over cuts under many door frames.

We love many things about our new home. We are disappointed with the quality of some of the "finishing work" - sheet rock; painting; trim work; etc. As example, we just had window coverings installed and some windows have the appearance that shades and blinds look not level and unevenly centered when in reality some of the windows are not square. Perfection is not a reasonable criteria but for the price paid for our home we certainly expected superior quality and craftsmanship. The longer we occupy our home the more and more "shortcuts" we become aware of.

We would have never built with Pulte had we known what a poor quality home they would build for us. We basically had to be onsite every day to catch mistakes that were being made. We built a home with no basement and the plumbing was not coming out of the floor in the correct places. The main supply for water into the house was in a storage closet doorway that we had to tell them to move and also later on discovering toilets not centered. This all had to be corrected by breaking up the concrete and re-centering pipes. The electric wiring was also an issue. The pendant lights over the kitchen island were not centered and one was even not over the island. It was like pulling teeth when we finally got them to correct them. Outlets in laundry room were poorly placed for washer and dryer and ironing board, this was never corrected. The drywall work is terrible and several walls are not true. The cuts in drywall for outlets and switches were not properly cut out and the repairs to them look amateur. There was drywall plaster all over many outlets that we had to clean. Also they us paint sprayers that left overspray on all the windows that we had to cleanup. The loft in our home was not insulated in the ceiling which we caught just before closing, the garage ceiling (we paid extra for) was missed as well. We move in early December 2022 only to discover the zone heating was not wired correctly and the loft area upstairs was not heating and wouldn’t get above 60 degrees. HVAC contractor had to come out and fix. Also discovered a bathroom exhaust vent cover was used for the dryer vent that was clogging vent and barely connected which they finally repaired 5 weeks after we moved in. The brick work on the front of the house is terrible and was done by one adult and 2 minors. Pulte has yet to rectify this issue. I could go on and on with my punch list. Basically Pulte hires as many unskilled laborers as possible to do the work and it shows on the finished product. Also at closing they worked it so we did not get credit for $1200 dollars in property taxes they owe us for 2022. Read the fine print carefully. Very disappointed in Pulte Homes to say the least! ... More

Everything went pretty smooth with purchasing a Pulte. home. Elaine and Adam are a pretty good team And I appreciate the way they helped us through this adventure

Very happy with our new build.

The overall quality of the craftsmanship in the home is poor. While I understand the house needs to settle and some of that will result in cosmetic changes, these things shouldn’t be happening after less that two weeks after settlement. The molding is separating from the wall in almost every area of my home. Additionally countertops are separating from the wall, my dishwasher racks were not property aligned, and I had to do multiple walkthroughs in order to ensure that basic expectations for painting and finishing touches were completed before I moved in. The response was very relaxed as if poor craftsmanship is a normal and standard practice. It looks like things were rushed and although I did get an outside contractor to inspect my home on more than one occasion, I still worry about the craftsmanship of my home. For the price point it was not worth it. My advice: Ask a LOT of questions, inspect your home, and make sure you shop around and compare the details to make sure you get the most bang for your buck. The process of working with Pulte Mortgage was very stressful and I only did it for the incentives but in hindsight, I should have worked with a more responsive and professional lending company. ... More

Julie in sales office and Nolan the construction manager are both great. Made our experience a pleasant one.

Pulte helped me to make the entire home-buying process worry-free and simple. The quality of the home exceeds the standard and meets what you expected. Highly recommend Pulte.

The bad experience started early. We bought in the very first month of releases, but when it came time to lock in the color of the home, our salesman told us our color choice was restricted because he allowed people who the month after us to pick first. Then they discarded all the rules on elevation and model locations, which means you have houses with the same elevation next to each other. Our communication with our salesman stopped when no work was done on our house for 2 months after the walls went up. We were initially told to expect a mid-July to mid-September closing. Our closing date was moved 3 times and we finally closed late November. People who bought their homes after us, moved in four months before us. Spec homes that were dirt lots when our house had walls up were finished and sold ,while we continued to wait. We were given many reasons and excuses for our house being delayed. Some of them might have even been true. The workmanship is generally shoddy. The painters are incredibly sloppy with paint splattered all over the floors and windows, hinges, doors, and baseboard. Most of our cabinet faces were damaged in the installation and need replacement. Many of our cabinets still don't have handles on them. Many of our windows are deeply scratched. We had an unsealed laundry stack that leaked into our roof. Our oven door got ripped off during installation; we have been told it cannot be properly repaired but a replacement oven is not available. Every day we find a new unfinished or unpainted spot. We did not receive many of our purchased upgrades with no estimated delivery date being provided. They did not inform us about some of the upgrades we didn't receive like a $3700 air purifier, which we found out about on our own. The gates have been an issued. The transponder reader has never worked. The gates got left closed during the hurricane so they broke and have remained broken and open, except when Pulte decides to close them without telling anyone or tellling them the gate code. Supposedly they were getting fixed in December. It's now mid January. Overall, the past 14 months has been stressful and disappointing. Pulte SW Florida should not be building homes in the $1.5-2+ million range until they get their quality control vastly improved. ... More

Happy with our new home, just normal punch list items which are being resolved quickly. Only complaint I would have is the looooooonnngg build process.

I won't trust on Pulte anymore. Pulte just do the business unfairly.

Beautiful community; very peaceful. Thanks

The build process was ok, but the responsiveness of Pulte was substandard and there are still a lot of open issues month after closing. Don't recommend Pulte.

I am running behind the Pulte Warranty even after 40days of Home closing for issues fix in my Home. I had issues with 2 Bathrooms, improper ceiling which is making cool air enter into Home at some sections

Sales and construction and home quality all great. Only issue we had was with pulte mortgage and pulte title. Both caused delays and uncertainty when there should not have been. Even caused us to have a higher rate of 7.25% than what the current rate was. It was the worst home buying experience we have ever had in the 5 homes we have bought.

Julie and Nolan were thorough, professional, and understanding.

The project manager and the finance team work with us very closely during the entire process.

Very happy with the quality for the price and particularly for the attentiveness of the entire staff in addressing any issues promptly. Would highly recommend Pulte to anyone based on my experience.

Everyone has been just great and very responsive

Have many problems in the home since day 1 of moving in, New Dishwasher drain not setup- water clogged, master bedroom door not closing, most of the second floor squeaks all the time (it feels like a used home not a new home), carpets loose, stairs squeaking, poor quality microwave, closet door not closing,

I know there are many different groups involved in building the home, and giving a really bad review may be unfair to some of them, but I just have to do it to bring attention to how Pulte treat you once you completed the transaction. We purchased the hardware through them, and they weren't installed at the time we signed the paperwork. They promised they would initiate the Work Order and the hardware should be installed in two to three weeks. Time went by and we REPEATEDLY emailed, and called them to ask where things stand, and THERE IS NO RESPONSE. We even came to the office and all they could say was someone will contact and we will have to call/write them back, but nothing came. No call back. No email. It seems like they don't know us at all. There was a lady who came to our home a day or two after we purchased and said that she's the coordinator, and we called/emailed her and still nothing came. We have been very patient with them and every time we wrote or called, we were very cordial, respectful, and understanding if there's a material shortage, but the fact that we got no response made us very upset. We are very close to bringing them to the small claim court. P.S.: We talked to some neighbors and they have experienced pretty much the same thing. This is really, really bad on the company. ... More

I'm unsure how Pulte even got the approval to open another subdivision in Zionsville. Issues with organization/communication--and more importantly not owning up to basic responsibilities and failures. If Pulte continues on this trajectory, they will either be bankrupt or if still around under another name.