Pulte Homes Reviews

The sales consultant and the overall buying experience was fantastic! The quality of the home seemed like they skimped a little. Walls/ baseboards aren’t even straight or even.

Everyone we worked with at Pulte, including the sales manager and construction managers, were excellent. Communication was consistent and they were always helpful. However, the workmanship of the home leaves a lot to be desired. For the price, I would have liked to see more attention to detail. We still have tiny holes in the wall, scratches in bathroom tile, backsplash tile that is broken, etc.

It withstood hurricane Ian for which we are grateful. Numerous little things the need touching up to turn a good experience into a great experience

Moved into a brand new home. Had a roof leak within few weeks.

Everything was good up until our walk through. Tyler our CM deceived us and withheld information on our AC unit. For the first month of owning our new home we were without AC (family of 6) for 2 weeks out of 4 weeks. Had 5 total technicians come and give different reasons for not working. The sod was dead and has yet to be replaced, we had no ethernet outlets that we paid for and are still dealing with that issue. No screens on any of the windows, and multiple electrical issues. Since the new Customer Care Manager came on board, he has been amazing in trying to fix the issues we have. Be cautious and ensure all work is complete to your standards. That was our mistake in trusting it would be taken care of before we signed our paperwork. ... More

Home buying experience was great. However, I do have a few issues with the workmanship in my condo, for instance the master bathroom countertop is not mounted to the counter. But overall happy.

There are several quality issues with parts of our home which we are told stems from the shortage of quality contractors that are available for Pulte to hire to build their homes. The concrete slab is very wavy and bumpy and impacted the look of the vinyl flooring we chose, so much that we had to pay to upgrade to the LVT flooring; walls are wavy and curvy and could only be corrected somewhat; already have cracks in concrete garage floor and back patio (we only took ownership in April 2022); there are other less major issues as well. Overall, Pulte has attempted to correct to our satisfaction all issues we’ve reported- and they’ve been responsive- but we feel like they should have ensured that we received the same high quality and high standards that they advertise given that we paid the price for the advertised higher standards. ... More

My sales consultant Joe was outstanding! He made the process seamless. PGP Title was the best. Timelines were met and moving in was easy. Builders team was good and promised to be there if needed but they did not seem to care after to handle important unfinished issues. Pulte warranty, to date, have been poor handling service requests. Very disappointing after such a great home buying process.

With Pulte home, our first experience was really great. Alejandro and Spencer were in a great communication regarding updates, closing perps and the like. However the experience I had with loan department was not satisfactory at all as I mentioned in my previous survey. Following that, some of the commitments I expected to be fulfilled have not be done accordingly which is turning our great experience into not so good. For instance, on our way to closing location, we expressed our dissatisfaction for the fact that the house didn’t have the combo oven that was supposed to be completed before we close. Spencer called us on our way to closing and assured us that the combo oven will be installed in 4 weeks from now and told us that he got confirmation from his supervisor that we will get it. We took his word and sign the closing documents. Today it’s our 7 weeks since we closed the house and we didn’t have a combo oven. We understand the supply issue that everyone is going through, but our expectations have not been met and the commitment has not been fulfilled. We are also noticing lack of follow through on the maintenance personnel who are coming to fix some issues we have. We believe Pulte could do better on making sure the people who are working with Pulte are being held in a high standard and accountability. ... More

Before closing everyone was so eager to help in so many ways. After, it was rather difficult to get anyone to help until Dave came into the picture a month later. Things are starting to move now.

There were issues which were noted done during the demo and was promised to be fixed before certain date. However till date those issues are still issues and not yet fixed. No or zero communication/follow ups on those open items. Lack of responsibility in addressing the issues post closing.

This was my third home built within the Pulte Corporation. A very interesting process, since COVID was at its peak. However, this experience seemed more aggressive with certain aspects with the closing process. Just was not accustomed to certain lack of professionalism and communication. But in the end, I was satisfied.

It was an okay experience

The craftsmanship needs better overview.

It was a long process and not so optimal communication

I still love the decision I made towards purchasing this home. There’s several things that are pending to be fixed since I moved in about two months ago to be fixed.

The property has cheap quality, the ac is bad when I move in, the window is broken easily and repair speed is slow also a lot of other small issues.

Disappointed at how many things are wrong with the home that is a new build, including uneven walls, uneven window frames that are wider on bottom than top or vise versa, broken beams on a roof, broken roof tiles, leaky pipe in the shower, scratches and splatters on every door, uneven handles on kitchen cabinets, very sloppy craftsmanship.

Quality of workmanship/materials needs improvement

Outside stone keeps falling off the house, took 4 days for someone to address a leaky roof

The home buying was great, but some of the materials used and the workmanship is poor, I am still fixing mistakes. Not one thing addressed at the walk-through was fixed before moving in, very poor CS.

Expected a little higher quality of house and build. The buying process was smooth.

It is very challenging to get a hold of our customer care contact person. She only replies to issues after multiple reminders and never follow ups or provide any status.

Easy buying process Pulte agents are great. Being in the construction business for over 30 years the quality is lacking for the value paid.

The overall buying experience is great however, the responsiveness post buying has been very slow.