Pulte Homes Reviews

Home took longer than expected which cost us a lot of money in storage of furniture, moving costs and housing costs while we waited for completion. We understand supply chain issues caused these delays and our supervisor did everything he could to satisfy us, which we appreciated.

There were 3 price increases while we waited to sign the contract to build. The developer and builder own the HOA. We wee told the community prohibited investors and rentals, but we have discovered two rental properties by investors. The builder and warranty division are non-responsive. Don't close on your house until the builder performs on all items of your punch list. After you close, you are not a priority to them, and they forget about you. You are no longer a priority after you close so beware.

Amazing attention to quality and details. Lots of compassion for me.

Our home buying process from day one was very comfortable, low pressure and detailed, all things we appreciated. Many other builders felt like being in a car dealership and turned us off from building a home. The build process was also very transparent and used high quality and energy efficient core components (like the electrical panel or tankless water heater) that make us comfortable for being in our home for many years. While there were some final issues with finishes, Pulte has been very responsive and helped resolve every item we have had on our list. We would build with pulte again for sure. ... More

Fast and friendly service made this experience a pleasure.

Extremely disappointed in the quality of workmanship. I wasn't expecting this type of experience because of how highly Pulte is recommended and for the price that was paid for the home. Some of the issues were being addressed right away but then everything stopped when I was transferred to a different point of contact. I had to go through the whole process all over again with some items. Other items the different trades had to be scheduled weeks later to see what needs to be done. One of which said it needs to be replaced throughout the entire house because it was installed wrong, but I have to wait to see if that is going to be approved. This whole process shouldn’t be like this. If something is wrong it should be fixed and fixed correctly. ... More

The entire process is seamless. Alicia our Saies partner was unbelievable and so responsive along with our construction Manager Ken. You couldn’t ask for better partners in responding to questions, feedback and overall communication.

The construction area is constantly a mess. There is garbage thrown every where. The workers do not seem to care that there are people who have moved in and it is now a private residence. Even though this was brought to the attention of the Sales office NOTHING is done about it. The warranty department is poor. The knowledge base of the warranty department is extremely poor.

My contractor, Mike, made the entire experience stress free. He kept me informed at every step of the way either through video, phone calls or texts, and I felt completely involved in the process. I had complete confidence that everything was being handled especially when I wasn’t physically there to see firsthand everything myself.

The follow up on items that need to be fixed or corrected has not been satisfactory at all. Overall finishes has not been to Pulte standards. Have concerns about the grading of the property matching plot plan.

The closing got delayed for 4 months than the estimate on the purchase agreement, the builder paid for the rates extension at closing, however, the mortgage team did not set up my unit deep information correctly, and the title team refused to make any changes, although they are under the Pulte group, their cooperation was terrible, no one took responsibility for such mistakes

I would not sign the contract if I could go back in time and select another builder

I love Pulte homes they are beautiful and well built! I’ve looked at a few of their communities before deciding on Naples Manatee Cove. This quaint gated community has a beautiful community pool and the landscaping is always well taken care of as part of HOA fees. I’m extremely fortunate to have a perfect palm tree in my front yard which I love. Little issues concerning the workmanship within the first 30 days are still being worked out but they are being handled. One thing I will say regardless of who is in charge or assigned to welcome a new homeowner home is a better checklist. I moved in and was never given my Hurricane Shutters “box” of how to with pictures and screws until the day before the storm and when I received it I was shown how or where anything was! All the gromits were missing and trying to get those on the day of a storm is NOT EASY! But thanks to a great friend he went to Lowes and purchased a whole box. Just not ok when moving into a new home. Unfortunately there was a hurricane right after I moved in but that is and should be a time for Pulte to shine by showing a new homeowner they want to make sure they have everything they didn’t know they needed. ( Hence the checklist) I didn’t even know the Hurricane Shutters box kit was missing. And I’m sure there are many other items missing ( for example I didn’t know I didn’t have attic pull down stairs because I bought my home after someone backed out there are way to many options to review, all I do know is there is a light on in the attic since before I purchased the home and I have no way of turning off ? These things need to be delt with prior to signing a home over to a new homeowner. There are so many more small things I learned after moving in which should all be in our to do package which weren’t and I believe good customer service starts from the beginning. You can’t set up garbage pick up until AFTER you close because it’s registered with the county that you now own the home, and so many other little details. ( I wanted everything set up prior so that it was organized for me but in Florida it doesn’t work that way) these little details are very important to a new homeowner moving from another state. I’m happy to speak with anyone in customer service as that is what I do everyday with my job. People call us or email us because they have questions and don’t know it’s that simple- or they don’t know anything is missing but because the company cared so much to make sure you the new homeowner had all the information now the new homeowner is well informed. I love my home and community and together we will make it Fabulous. Thank you ... More

The above employees of Emerald Woods development were and still are AMAZING. THEY GO ABOVE and BEYOND!!!!! Hats off to Pulte for hiring Diane and Justin !

We knew during this uncertain time of the pandemic that it would take a while to build a new home, and we were right, but the team at the Preserve in SR was second to none! From Karla getting us in the model and location we wanted to Shane ensuring our home is perfect, they have been a great team to work with. There were hiccup’s along the way but we are finally in our home and loving it!! Thanks Pulte!

You have to keep on top of your build.Our original PM was an Apple salesman. Not experienced with his job. NOW working with the Warranty PM. You have 30 days to report problems. For a Publicly traded company they SHOULD be concerned with the BAD reviews on Pultie .com on Facebook. Should be more responsive.

The entire process from beginning to end was very easy, effective and timely communication, solid construction, I will buy another Pulte Home without hesitation.

Overall with the protect manager was excellent if I would buy another property with PULTE yes construction quality a plus.

1 year to construct house. Sales team and design team has given tough time. More than 2 months, there are many issues not addressed yet which was noted during closing.

Our experience started strong with the sales and design center. It fell apart when the construction department took over for the actual work. We now understand why people pay more for “custom” built homes and if we build again that’s what we’d do. We’ve compared them to ours and their better quality and finish is undeniable. This is our second Pulte new home in five years, same area. We paid nearly double the price for an unbelievable decline in workmanship. Dustin and Nathan set high expectations for quality throughout the process and they fell well short. We closed 56 days ago and we’re still struggling to get the closing checklist items complete. Our final superintendent, Nathan, never came back after we closed choosing to not honor his word to complete the work. Warranty finally met with us yesterday so we’ll see what actually gets done. We expressed our concerns in comments and ratings on Pulte’s own survey. They haven’t contacted us which tells me their management team and CEO do not value the survey or customer feedback. Dear Pulte, prove you care. Read home owner surveys for the Preserve at Bannon Lakes and call us. ... More

We like our home. Overall good quality materials and workmanship. Issues very slow to resolve.

Patio door too short, our previous house quality was greeter, some materials cheap,

I love everything in this community

We were delighted with the whole Pulte team, from Sales, design team and the two Construction Project Mangers we worked with. The only complaint we had is fit/finish or catching painting and drywall blemishes. Very pleased overall and would highly recommended Pulte!

Everyone was very helpful it was a great experience very professional