Pulte Homes Reviews

Our Home was initially promised to be delivered Q2 of 2022 but finally got closed in Nov 2022. While we understand there could be delays in construction, there was hardly any communication from Pulte on the delay. We had to ask them a status every month and only then we would get a status from the construction manager. They were unapologetic for the delay as though it’s not their problem at all. For every small issue, we were told to look at the 100+ page contract. There were many issues even at closing which Pulte agreed to fix and few of them are still pending after 2 months. Quality of work is below professional standards. There are walls that are warped and not in straight lines in many places within the house. Had a good experience with the sales person but the construction part of it is bad ... More

I would never purchase another home with Pulte. Disappointed with the quality of the material and overall process. I did not feel the loan process was straightforward and transparent.

We had a great experience with Pulte overall. The Project Manager kept us in the loop and did everything in his power to ensure we were able to close in the time frame we hoped for. In general all of the employees, from sales to construction to the Warranty Department were very polite and professional. Couldn't have asked for more!

Original closing date missed by 3 months, house still not finished when closed (window screens missing, trim paint not finished). Warranty is very slow to fix issues...waiting 2 months for homescreens. Had to pull credit 2 times because original closing date severely missed.

Not a trustworthy company to buy a house. They change the words just like that. Until you sign the contract sales rep will haunt you. Once you sign the contract and pay the 5%, that’s it. Their real colors will come out. For a first time home buyer, this is not the company to choose for. I would say I had the worst experience with Pulte. Initially i thought it’s just me, then when I spoke to my Neighbour’s and friends who bought homes with Pulte, they echoed the same as I did. Bad bad bad experience..that’s all I can say

I was so impressed with Pulte construction quality by seeing my friend's home, but I don't see that level of quality in my home building process. So sorry to say this but I am so honest about it.

Nice home - but amazing how many things we thought should be standard (our Florida buying experience) were upgrades with Pulte. Because of this, we were not able to get the quality of house we previously constructed three years ago in Florida.

We purchased a home in the Norwood Chase neighborhood. It was already designed and all finishes/options were selected before we agreed to purchase. Communication during the build process was below average. Often times being told that we would get a follow up that never happened. At the end of the day. The fit and finish of the home is below industry standards. Trimwork throughout the house has drips and orange peel in the paint, and many of the holes that are left in the trim work that should’ve been wood, putty, and sanded, we’re not. The paint job throughout the house is below standard. As is the drywall finish. The fit and finish is the result of subcontractors that do not care about the quality of the work they are providing. Pulte homes is making an effort to remediate these issues, a great nuisance to our family since we have moved in the home. I strongly encourage Pulte homes to implement a quality assurance program before closing. That is separate from the construction supervisor of the home. This process is outlined in the collateral material provided when buying the home, but in fact, it did not happen in our experience. The construction supervisor is the only one who reviews the quality of the construction, other than the county building inspector. Their focus is to get the house closed to move on. If you buy a Pulte home, invest in a case of blue tape and patience. You will need it. ... More

I had a terrible experience dealing with Pulte. I got the run around for months about a drainage issue in my backyard, it was so bad you couldn’t literally put a canoe in the water. Pulte representatives didn’t want to spend the 2,000 dollars to have French drains put in to fix the issue. Somehow they were able to look at us with a straight face and say there was no issue. The lack of integrity and honesty was nothing I have ever seen before in any buying experience. This is the third home I have built and it was by far the worst experience.It was exhausting to deal with, but after months of back and forth and having multiple professionals come to our lot, they finally gave us a credit to fix it on our own. ... More

The good - Attentive and cooperative Sales team, decent project and construction managers, excellent team in lending department. The Bad - Really poor quality construction and craftsmanship. Too many issues with the house. Pulte outsources most of the construction to 3rd parties and they do a terrible job. Home inspector caught a lot of serious problems. You will notice cracks, crooked panes, windows, electrical outlets after moving in. Cabinet doors and drawers were not aligned. Cracks on crown moldings, glitchy windows, very poor finishing, uneven surfaces, weird floor cracking sounds, uneven heating through the house etc. Highly overpriced homes for the quality offered. ... More

PM Scott is fantastic. We love our Pulte home in Alva FL.

They have an excellent team to help you and make your home buying and moving in a pleasent experience.

They rushed to close and we are finding serious wiring issues

Our experience building a new home with Pulte has been nothing less than outstanding. Melissa, our sales representative, took lots of time explaining the process and helped us select options that would help our house become perfect for us. She also emailed us weekly updates with lots of photos (we were building from out of state). Andrew, our construction supervisor was super responsive to any questions and even saw things on our pre-closing inspection that we missed. That is attention to detail! Kevin, our home warranty representative has been very friendly and responsive to the few concerns we have had. We are totally pleased with our home, the purchase, building, and ownership experience. ... More

A lot of things pasted inspection in my house and was not complete. My refrigerator is damage. I still don’t have my light fixtures. No head on my pipe out back. Door installed incorrectly and still not fixed. Touch up paint do not match on the outside. I really expected better.

My experience with pulte was amazing, I just wish they used a better title company with better reviews rather than a 3 star company. And maybe let the new home owners know how hard it’s going to be to get internet/cable& your mail to the house. How your address may not be activate at majority of all places.

Very responsive customer service from all pulte representatives! Build quality is solid, but there are some things that could have been cleaner. No issues impacting anything other than looks.

Great responsiveness by Braxton and Scott on questions and concerns. Well bult home.

Very backwards process. Pulte wants you to make a lot of decisions without giving thorough explanations or information. Make sure to get an independent home inspection. Neighborhood is nice though.

It was a Brilliant ideas

It is a new home and I like it.

Overall buying experience was seamless from start to finish, thanks to the amazing sales agent -Keren, loan consultant - Trish and build manager Andrew. Loan approval process can get tricky as it requires hand-offs between several people. Nevertheless, the trust, transparency and willingness to step in and do the right thing definitely gets my appreciation.

Overall the homes and the community are beautiful. The exterior aesthetic is different than most builders currently. I fell in love with the open layout design of the Isleton model, particularly the rear kitchen. However, a lot of the luxury options are not included with Pulte as they are with other builders. This is a huge negative. I also did not have a good experience with Pulte Mortgate. Tiffany was good but I did not have a good experience with my loan counselor Ryan and this led me to switch to a different mortgage lender, Truist, during the housebuying process. I am glad I made that decision. I would not recommend using Vintage, the security company that Pulte is contracted with. You are better off with ADT or a home security system such as Ring. Vintage made a mistake in my selections and did not wire my sound system correctly. As a result, they had to come back out after I closed and break a hole in the wall to rewire. Overall, I really like my home. It is spacious and it is my first home. I do not know if I would use Pulte again in the future. ... More

This is the third new construction home we have purchased. The first two were private builders. They were seamless, simple and the builder was responsive. Our Pulte experience was poor relative to our previous home builds. Pulte is a sales company that happens to build homes, NOT a home builder who cares for your desires in a home. Our home is acceptable and we will enjoy it. To get to that point one must fight for what you'd like in your home and read all the small print. Know that all they want to do is sell you a home, NOT work with your on your needs. Once your home is "complete" it could be months upon months before all the issues are addressed and repared. You must hound them with many messages to get anything done. Construction quality is decent, but not great. There are some sloppy mistakes that you will only notice after living in the home for a while. The people are nice and seem like they do care. It could be an issue with the company and their profit goals at a higher level then the local team. Be your own advocate when working with Pulte as they do what's best for the company, not for you. Trust but verify. ... More

People very efficient & responsive -especially Sales ( Neal), Construction Manager (josh), warranty ( Trusha) Materials- Not so good, does not correlate to the price. Unhappy with the way the delay from Pulte's side impacted buyer's mortgage rates.