Pulte Homes Reviews

I bought this house in Lazy K Ranch in Tucson,This was the worst experience and have buying a New home, from Sales to construction Manager, and being in my new home for two months, I have several problems and the service I am getting is horrible, nothing is done right Pulte should look in to this matter seriously, customer service is horrible,

For starters, when doing the 2-hour walk-through, instead of getting some explanations all we got were excuses. And to follow that, I wrote all the issues in a notepad on my phone and went back to the property day after day for 2 weeks to see the progress before closing and would see nothing fixed but all the pointed out issues that were once marked, with the blue tape that we were given during the 2-hour walk, had been tossed out and never fixed/addressed. I complained about the upstairs being hot for almost a month and got excuse after excuse only for the issue to be that I had no insulation in my upstairs attic at all. Once Jodi became a part of the team, she became a life saver and got all my issues dealt with and I greatly appreciate her hustle and tenacity. She helped calm my nerves and got literally all my issues dealt with in a timely fashion. ... More

The poor quality of product is directly related to the level of inexperienced sub trades used on Ave Maria Pulte sites. From framing, plumbing, HVAC, to trim finish work, crews with minimal or no experience were used… In fairness, partially due to labor shortages, and contract crews unwilling to travel out as far as Ave Maria, but also due to poor and neglectful site supervisors who’s job it is to manage and oversee sub trade workmanship.

The builder that I worked with was very responsive and took care of my concerns and issues in a timely manner. I had a very positive experience and love my new home.

This will be the laat Pulte home we build. We have built with other companies and were much happier. The quality of work is terrible. Our paint job was bad. Our cabinet that was already fixed is falling apart. Our sod is 2 to 3 inches lower than our neighbors. Plants are dead. Cabinets were not finished and more. Trying to get warranty to fix some of this is like puling teeth

We started building our house at the peak of housing market. The delivery was as scheduled, and we were lucky to have a good deal on mortgage rates (despite the increase). However, the build quality is poor and we have a long list of items to be fixed. I understand the delays due to supply chain issues, but there's no excuse for the lack of quality. It seems like they rushed things and just wanted to deliver. Just looking at the modal house is deceiving (don't expect the same quality/look). I hope all issues are cosmetic and there's nothing foundational (we'll find out in a few years). We're first time home buyers and it's been a bitter experience (honestly, I don't think I'll ever build a house again). ... More

Pulte should be ashamed charging what they charge for the poor quality of work, costs and lack of accountability and follow-up. We paid over 600k for our home to have mismatch floor grout in the bathrooms, paints dripping marks and unpaired window sills, a huge error in dry wall in our ceiling and I could go on and on. I have literally told all my friends and family members to spread the word…DON’T BUY a Pulte home!!! If you do expect poor craftsmanship and paying over priced for the poor quality and lack of customer service!!!!

If the model home would have had the fit and finish and paint work that our home has, I would have never bought a Pulte Home. I would fire the painters and the finish carpenters on the spot. This is our 5th house and by far the worst fit and finished house. The bright spot is that Pulte has a good warranty department. Lisa has been wonderful to work with. We have already had several warranty claims and Lisa has had the workers to come out in a timely manner.

We were ecstatic to close and move into our new home! The salesperson Dave I. was amazing. Everything seemed good, until we noticed a crack in one of the living room windows, then sockets in the basement weren’t working within the first 2 weeks. Warranty came out to review the issues, and will get back to us soon. The most disappointing event that has occurred, is the furnace/humidifier is already leaking, and a hot water pipe from the dishwasher has caused water to leak onto our treadmills in the basement. This is less than 2 months after closing. Building materials are nice, but based on our experience so far, attention to detail in workmanship has clearly been sacrificed for the sake of speed. ... More

I had high expectations for this house, but they didn't meet my expectation at all. The construction is subpar at best. The windows make noises when there is even a little bit of wind, there are very loud ticking sounds through the vents and the pipes are freezing when the temperatures are low. This is Chicago, the winters a cold and harsh so a house should be build sturdy not like this. Don't even get me started on the floors, it's all uneven and there are cracks in the celling already. I do appreciate the prompt responsiveness to the issues, however there are too many issues and it's only been 2 months. ... More

Love the home layout and design. Construction took forever while the builder was inconsistent and unresponsive at times. Even after moving in...he was given a list of issues needing resolve and he never followed through. The sales office was excellent. Quality of build and issues seen since moving in have been very disappointing.

The designs are great. But beware contractors are below average and materials are fair.

My experience with Eric and Bob has been top class!. They were true professional, keeping you informed with all good and not so good news about the progress. Keeping to the timeline, when SCM issues impacted all business is commendable. Love the home, love the home buying experience. Thank you Pulte!

My sales rep, Jason, was wonderful to work with during the process. During the build though sometimes my house would sit for a couple of months with no work done. Then Andy and Logan took over as field managers and things started to happen quickly finally. All three of these people were great to deal with and on top of things. Once I got into my new house though a few issues came up and it takes weeks for any responses or any one to come out to do repairs. At the moment I have three windows that are leaking causing the paint and drywall to peel, stain and break apart. I reported this issue on 11/27 and after finally getting a response about a week later, I was told the soonest anyone can come is 12/22. It is now 12/26 and no one has called or showed up yet. It's a great location and layout but just a few things is showing that the quality of workmanship is poor. Other neighbors have had the same issues with getting any responses as I have so seems once Pulte gets your money, you get put on the back burner for any issues to be resolved even though there are workers and companies in the neighborhood almost every day, all day long working on building new homes but not existing ones. ... More

The Sales and Construction Team at Sea Island Preserve did an outstanding Job! If you are lucky enough to be paired up with Emma in Sales and or Jamie in Construction, you can sit back, relax, and enjoy the new home building experience. Both team members are great at conforming to the customers communication desires, and communication is where it all starts. They were there to provide us with feedback, answer questions, as well as keeping us in the loop with our builds updates and information from pre-construction through closing. It was a pleasant experience from start to finish and was enlightening to know that we were in good hands during major life event. ... More

The house is a mess. We were forced to close over two months ago and we still can't move in. There are two bedrooms still without carpeting, there is carpentry still to be done, along with drywall repair and extensive painting still needed. I wouldn't wish this experience on my worst enemy. Stay away from Pulte.

1) Overall communication was bad to get status updates from the builder representative frequently and ended up into escalations. 2) Closing was delayed multiple times despite of multiple follow ups. 3) Quality of the work seemed to be okay before closing but after 2-3 months discovered bunch of issues which were not addressed despite of multiple follow ups over email/phone/text with Customer Care Manager III, CFT, Area Lead :: Georgia Division. Some of the issues were related to gutter, front door air leaks and Pulte doesn't care despite of sleepless nights.

Not sure where to begin but the whole experience was very disappointing to say the least. This was our first time buying a home and we expected much more, especially for the cost of the home. From the very beginning communication was poor. We weren't informed that our home would be built in a different direction which may seem minimal, but makes a world of difference when the sun shines into the home. We weren't told until 2 months after we signed that the 2 foot extension we wanted was not possible for the lot we chose. By then they decided to open up all the other lots to be filled (which they also said they weren't going to do, possibly only 3 more each month). Because of this the other lots we would have liked were already taken so we were forced into losing the extension on the home. We were informed near the end the original microwave and oven would no longer be available and they were replaced with lower level and not as nice looking appliances that show fingerprints all over them. We were told there were two options for landscaping but highly urged and pushed to choose one over the other because Pulte was fighting with the other. Unfortunately the one they had us choose is terrible. Ugly ridiculously placed plants which were half dead from the start and terrible leveling on the yard. The main issues we had and continue to have is the fact that the home was and still is unfinished two months after close. We are missing mirrors, shelves, have poor drywall throughout the entire home, a cracked window, cracked pavers, an attic door that doesn't seal shut, stained doors, chipped/banged up door frames, red stains on our garage floor, poorly installed baseboards, light switches that don't work with gaps, chipped and stained floors, missing pieces of our bathrooms sinks, missing keys for our indoor doors, etc. We continued to reach out to have these things finished and nothing has been resolved. We have had a few people come out to "inspect" but not complete anything. The only true things that have been done is someone came out to fix our countertop and someone else fixed a poorly installed door that wouldn't lock. However, he chipped our floor and scratched up our wall while doing so. All of the trades that come in, bash management, explain they weren't informed or made aware of things, blame other trades for the mistakes, and then they themselves are sloppy and ruin the next person's work. The time of close we were pushed into closing and lied to about having these things finished by close. Only some items were completed on the list we had at that time which included a bowing wall, missing door stops, missing toilets, missing hardware, etc. Things that surely no one would close a home without although you'd think I'd have shelves and mirrors by now too. I honestly don't know how the construction manager could sign off on the work his employees did, it is so sloppy and terribly done. For almost paying a million dollars for this home I expected it to be finished and clean. This home was FILTHY when we moved in. They stated a cleaning crew came in but I have no idea what they cleaned. The home even smelt. It didn't have a new home smell I expected. Our child's bathtub had stains I am still struggling to get out. It looked as though someone had partied in the home the night before and vomited in the tub. We noticed it was filled with disgusting substances during the build and notified the manager who told us it would be cleaned multiple times before move in. However that image is burned in my brain and I know that is why the tub is stained/ruined. Throughout the entire build we had little to no contact. We were not updated and walked through like Pulte promotes on it's website. We would find empty sangria bottles on the site. Trash everywhere. It was disgusting. Even now living in the home, the workers leave broken glass, wood pieces, trash, etc. in our front yard and in the streets while working on other homes. They have no respect for the area or customers. They also park in front of our homes and demand we have guests move yet they block us in. We never had an official walk through in which we were handed the keys properly. My husband was asked to come down and check out some things and instead was sneakily handed keys and then told to come back later if he wanted since the cleaners still had to clean and the manager wanted to fix a few things. All of that should have been done before hand. We should have never closed. For that, we are responsible as we should have never closed with it being in the condition it was. I had high hopes that it would be finished as promised and had more faith in Pulte that they wouldn't treat their customers with such disregard that they have. Even when we did our walk through to mark things with blue tape, we were discouraged from marking certain things and I was told I shouldn't mark anything that I couldn't see from 5 feet away. Laughable since there was several bowing walls at this time. I could continue to go on but I don't have the time. ... More

On time delivery. Good quality. Good responsiveness.

We experienced unmet promises. Unmet deadlines. The craftmanship was poor quality throughout home. Had leak within the first week. Asked them to please bleach the damaged wood from the leak, since it was a bathroom leak, they did not. Had to do it myself. Had sink hole in my front yard, again I had to fix it myself. Still waiting for them to fix it properly. A huge safety hazard. The mason stone fell off the front porch within a few weeks of moving in. During warranty visits, we've had several already in less than two months, they've fixed some things and left others undone. Overall, not happy with experiences. We have been previous home owners in various parts of the country. This, by far, has been the absolute worst experience we've ever had. ... More

The process was was seamless from viewing the property to closing. Zac was great with keeping me informed on the progress of my home. He was also very responsive to any questions or concerns I had.

I really enjoyed working with Jessica Vincent from the paperwork aspect of things, she made the process very easy, and she was/is well educated on all the home buying “need to knows”. The wife and I were first time home buyers at the time, so it was and can be very stressful. Jessica made that process easier and smoother. I also want to give a shout-out to Steve the building manager, that guy is great to work with. He made sure that everything was perfect prior to our closing date and continues to assist me with any questions I may have! Thanks Pulte!

You don't actually make lemonade. If this was a Netflix series, my home buying process would qualify for the "horror" section. I could write several books about WHY YOU SHOULDN'T BUY A PULTE HOME. Unreal experience, that I wouldn't wish upon my enemies. I'm already planning on ditching my home and buying a different home, even with higher interest rates. DO NOT BUY A PULTE HOME.

Displeased with masonry work. Also location of transformers and pedestals. They should be in rear of homes, not the front!

This is the third home we have built and Pulte by far has been the worst experience of all three. What makes this so surprising is that Pulte has been the most expensive home we have ever built as well. It started off great with our original sales rep. We picked our design and colors and materials. Multiple items were unavailable but we understand that the timing of this was also during Covid. In the process, we had 4 different construction managers and so much information was lost in communication. There were several instances where they did not respond to our emails or calls. Only to later find out something was done wrong or put in the wrong place. We were rushed to have a final walkthrough inspection where the house was 80% finished at best. We told them multiple times that we were in no rush whatsoever. After we closed on our house, we found multiple paint and drywall imperfections that were supposed to have been fixed on the final day of closing. The amount of frustration caused for such a “supposedly” higher end home has been utterly disappointing. ... More