Pulte Homes Reviews

Happy with my purchase, expect I’m still waiting for them to fix some details!!!

Home has been handed over but issues hasn’t been resolved

Home buying experience was great, it was after that was a nightmare. The upgrades we paid for were put in the wrong spot and are having difficulties getting them to fix their mess up. Electrical issues in the garage. Lights flickering while a single device is turned on and I’m being told that’s just how it is, because the lights run on the same circuit as the outlets. Sink plug broke after first use.

The builder is forced to employ subs that are not the quality that we experienced with our prior Pulte Homes. Pulte appears to be pushing its subs to get things done quicker rather than better. Pulte appears to rely on its post settlement process of repairing and/or replacing items or workmanship that should have been done right in the first place. The process simply stated is that you tell us what is wrong and we will check it out and get it corrected as soon as we can (which is not necessarily quickly). We would have to give much thought before we would purchase another Pulte Home.

The personnel at the sales office, financing and closing were all great! They quickly responded to any and all questions and concerns alonge the way. However, after we moved in there were some quality issues that we hadn't noticed before and response to these concerns has been very slow. Overall, we are pleased with our purchase but wish we had inspected more carefully and addressed these quality issues before signing.

Try to inspect everything

Customer service very poor after settlement

Andrew,Tim,Gretchen,Mike and Ally have been great. The craftsman ship of the home is very poor. Lots of issues and many repairs needed. I would not recommend a Pulte home to anyone.

The sales team and project managers are great, but things went downhill after closing. The quality of vendors/trades used to work on this home were of a low quality. The drywall is sloppy, my slider leaks/is missing panels to keep insects out and there is debris on top of all of my cabinets. There is paint all over my carpet and upstairs window exteriors. The warranty representatives are not helpful. I work in the home building industry and truly disappointed in my experience.

Fit and finish poor would be a dream house if fit and finish had of been half decent

While the home by experience was great. Once I moved in, I figured a majority of the items that need to be corrected on our walk-through would have been done. During the construction process, I was visiting the house probably every other day if not every day. After the walk-through, they only fixed or corrected one item off the list for an entire week. Since then I still have 99% of everything on my list not complete completed nor scheduled to be completed and it’s very frustrating. I even have ceiling lights that there is no light switch for so that can’t be used. Very disappointed.

I have had multiple issues since moving in that should have been prevented. The internet company had to pull all new wire throughout the house because the cabling built into the house did not work. I’ve had an appliance guy come out became the dishwasher water supply was not working and once that worked the dishwasher did not drain. Most recently there is no cold water in the guest shower because the pipe is allegedly filled with glue and blocking the cold water supply. These issues require me to take additional time off of work and should have been tested and discovered at the time of install. It makes the question the quality of workmanship in my brand new home. ... More

There are many cosmetic details that can look worse over time, the finishes on the doors and other details did not leave me satisfied.

Check your home thoroughly craftmenship is not good

not satisfied with responce or treatment with issues after closing. One issue being we are older and did nor understand who we contact with our problems. This should have been explained to us with some respect, which it was not. After buying a Pulti home in Florida and being completey satisfied we are disapointed with Pulte in Michigan.

You have to fight to get things done after closing!!

Workmanship is very low quality !

They kept in close contact and provided information about the progress of the home. Some issues that have occurred were not followed up on promptly. The paint on the front door is already faded and peeling. Service did not come out on the date stated and there has been no further communication. The windows are difficult to close. The hot water was not hooked up to the master bedroom tub.

Had a great buying experience with Pulte Homes. Highly recommend!

At first the response to issues was immediately taken care of by Pulte but the vendor responses are terrible. They don't respond to phone calls or they just don't fix the issues.

Sales consultant, Field Manager and Design center consultant were very helpful in resolving queries and issues.

Something’s went well while others could have been seamless !

Overall quality of build doesn't seems to be great. Wish I had a better construction manager ( My construction manager: Colin).

I face multiple problems. I call at helpline desk , email them , but still waiting let’s seee how it takes more

The buying experience was great! I love my home! Just disappointed with many of the finishing 'touches'. Trim work on stairs is less than stellar, almost amateur, there are holes in the sheetrock where plumbing is attached and the cabinets have many dings. Those are a few items on my list.