Pulte Homes Reviews

The home buying experience with Pulte is well organized for Pulte, but from the buyer's perspective there is plenty of room for improvement. Soon after signing the contract we asked for some information specific to our housing design and Pulte was non-responsive. However, weeks later Pulte needed to alter the contract as they could not deliver the kitchen appliances they agreed to and we refused to sign the addendum until they provided the information we requested. Unfortunately, that theme of trying to apply leverage in exchange for support from Pulte is a lesson we failed to remember. About the appliances, interestingly the sales representative told me they knew in December they couldn't source appliances, yet she must have forgotten they entered into the contract with us in February - feels like entering into a contract in bad faith on Pulte's part. We bought from another state, so routine visits was challenging and we only made a couple trips before closing. At closing it was a scheduled whirlwind and our final walkthrough was only 30 minutes. None of the deficiencies we saw on the final walkthrough were corrected before we closed and so we were trying to get them resolved as the movers were unloading our stuff. The list was simple to resolve and not terribly long, but they failed to complete the full punch list. Unfortunately, we forgot the lesson we learned about leverage and completed our closing survey before the punch list items were resolved. We noted they were not fixed and that seemed to be problematic. The POC for these items refused to answer out calls or texts and when I saw him on one of the sites, I said "good morning" to which he replied with an abrupt "S'up!?" Since then we have completed work orders asking them to finish installing the molding, repair a window that won't completely close (sucks during a cold winter), and a few other open items. We get emails that say they know about the items being open but nothing saying when they will act on resolving them. The good news from our perspective is our problems are minor compared to several of our neighbors. At some point I will finish the molding, I don't have the skill to fix the window and will pay to have it fixed (or pay to heat the outside) and Pulte will walk away from their obligations to this contract. They billed this neighborhood as 'Luxury Estates' and the home designs are nice and the size is big; however, the homes are not ready for turnover when they say they will be, the attention to detail is non-existent, they cannot do all of the things they say they can, and they completely lack responsiveness. If this survey asked us, we would answer that we would not buy form Pulte again. ... More

We have serious issues with the sales team. Particularly for timing of pretty much anything and the mortgage process. We were literally pushed towards using pulte mortgage where pulte wasnt even able to provide the amount that we needed to borrow.

Giant homebuilders like Pulte are only motivated by increasing shareholder value. Even when they do not have the bandwidth to sustain the rate of construction while also maintaining a minimum level of quality in their builds, they continue anyway. From contract to closing, it took 10 months. We've been in the house 3 months and are still waiting on warranty items to be addressed. There is a staggering lack of attention to detail with regard to quality workmanship you would expect from a half a million dollar home. I'm happy with the location, my neighbors, and the amount of space we have, but overall the lack of concern for attention to detail concerns me. Buckling floors, awful looking ceilings from water damage they caused, rough edges and walls, loose toilet, deadbolts that won't lock, loose hardware, etc., the list goes on. For future reference, DO YOUR RESEARCH on your potential homebuilder. ... More

Our overall experience, while challenging at times was very good. Towards the end of the process, we had a few hiccups, but we trusted and continue to trust Harrison to make good on the fninshed product

Great house nice community

I’m extremely happy with Jeff and Jim. They are knowledgeable and spot on with anything needed. Great attitudes and very helpful.

Selling our loan one month after we closed was not appreciated. There are issues that are being addressed. The HOA documents that were approved are to strict in some areas. I would have given a 5 star rating but it took way to long to build the home and now we're dealing with some issues that shouldn't be.

Sometimes simple is great. We purchased a townhouse and didn't have too many criteria so Pulte was a perfect fit. Diandra and Madison were wonderful to work with. The design and selection process was effortless thanks to both of them! We bought at a time where supply was a common issue but Dustin ensured everything was built to expectation and in some cases exceeded.

Mike and Dennis were amazing! They were both very responsive and Mike helped coordinate all the details of the small things that needed to be fixed after moving in. I love my home!

I don't recommend. The service is not good.

The cleanliness upon closing was terrible. Workmanship on certain things is low in quality. For example, paint, trim boards look like they have been chewed on, paint dripped on grout, stains on tile that I can’t get off, entry door in garage has many dings in the metal, cement from filling beam pockets fell all over floor. Took hours to chisel it off floor. I’m sorry but that’s not quality workmanship for what we paid for the house.

The home turned out pretty good. There are still issues that I am waiting for a response from Pulte to take care of.

We were told 8-10 months build time. It took 12 months. The workmanship on the house is subpar! We have sent emails to Pulte warranty department for two separate water leak issues days ago, and we have yet to hear back from them. We would not buy another Pulte home!

I love my new home!

This is our first home. Our experience from the very first moment has been great. Patrick has been a great point of contact and always answered all our silly queries. Our construction manager Anthony is incredible. He was gave us a good walkthrough, explained us with details. Spent enough time with us to clarify our questions. He addressed all the points that came up in inspection and other additional items that we wanted to be covered. He is very patient and is always quick to respond. The only frustration we have had is with appliances and their support teams. The gas range is leaking and the dishwasher has dissolving issues. We have been following with the product support for weeks now and nobody has shown up for weeks now. It is impossible to get them on phone and the wait for a resolution is torturous and endless. Pulte should vet such vendors and check their support credentials. Apart from this, We had good buying experience starting from our first visit to enquire until move in. We did have some hiccups through pulte finance but I can let that go. Big shout out to Patrick and Anthony for being there for us. We hope pulte team works well after sale as well because post sales service is the main indicator of the brand. Thank you ... More

Ryan our construction manager made such a stink when we asked him to come back and look at the poor craftsmanship. When we moved in there were big items he did not address. We couldn’t move in properly because so many things needed to be fixed or touched up. He shook our hands and promised it would be done before move in day. Nope. And he’s blown us off when meeting the launders at the house- they ripped paint off the side of the walls, used our water to wash out their paint buckets leaving paint all over our lawn. And the one time we schedules Ryan to come back to look at the things we were talking about he rolled his eyes and made such a fuss about it. He’s supposed to be the regional construction manager and he acted like a child. We have zero trust that these items were even logged. ... More

Kudos to Kristina for bringing the home price down after the appraisal came low.

From the beginning Pulte's real estate agent (Bobbette) was fantastic. Our construction manager (Ken) did a great job getting our home ready to our complete satisfaction. Along the way Jeremy made monetary concessions to help with closing on time. .

Buyer be ware. The quality of the finished product is inferior to the model.

Great buy. I’m in love with my home!!

Our house is a comfortable layout, perfect for our family. Craftsmanship looks good and all items have been fixed as identified. Our biggest issue was the sewer pipe under our driveway was broke by someone before we moved in. Whoever broke the pipe said nothing and on the second day of us being in the home, sewage backed up into our first floor bathtub. There are certain quality checks and issues, like this example, that make it look like contractors were in a rush. Besides that relatively big issue, there are little items like the closets coming off their tracks that are again a lack of attention to detail. Any issues identified have been fixed timely but a few have required follow up. Additional quality checks and confirmation that work was completed appropriately by each contractor may help. Pressure to work quickly should be alleviated. ... More

The house was good overall. Hardware are not that great since they are install by third party. Door handles are super loose, cabinet paint has some flaws where part of the cabinet didn't have paint. Also kitchen island was installed out of line where it is not perpendicular with the house or the tile. Some of the soft close function feel off when some door has good resistance to closing force when other doesn't have any.

Jason and Robert are the best , they always make sure everything goes right . Make sure everything little Things are good . I love my new home .. thanks pulte giving me a chance to get the great home ..

Good experience as first-time home buyers. Felt very safe about asking lots of questions with it being our first experience and they were very communicative and helpful as we learned. We got what we expected so people were upfront and honest. It was relatively seamless process. We felt confident and comfortable from start to finish even given how big of a financial decision it was. Would recommend.

The original home my wife and I designed to built located on 10732 Merrick Run was not completed in a timely manner……..dates were moved from June 2022, August 2022……..and still today not completed. Due to needing a home to move to……..we settled for the house on 12306 Sagerider SA 78454. Although a bigger home, many of the amenities my wife and I had on the home we help to design lack here. Although we have gotten use to it…….we still have issues not resolved. Torn stair carpet on the first step, stained (red) on carpet staircase floor (before first step), dark stain upstairs still there, carpet cleaners attempted to resolve both but remain as found. Exterior window panels still not stained. This has been addressed to supervisor Steven multiple times but have yet to be resolved. Its come to the point that Supervisor Steven is agitated for being called or texted during working hours stating he is busy with meetings or other work related excuses that i texted him late today to get an update and address recurring trash coming from work sites near my home (multiple times) and he texted me with a negative tone that I requested he not to make contact with me again and i will report these issues with someone above him until all resolved. Needless to say, the experience has been a nightmare for me and my wife. Just trying to get acclimated with no more issues, meaning repair to my carpet, removal of stains to my carpet, stain exterior window panels, and have workers pick up trash from my property when they create this indirectly. I would like to personally speak with a senior representative from Pulte to address these concerns and when and how will they be resolved. Dr Joe Arroyo ... More