Pulte Homes Reviews

The buying experience was very nice. However, the closing was a nightmare. The closing date was pushed by the Pulte title closing company because they would not allow our mortgage company to do an escrow account because of the outside landscaping and the driveway and the sidewalk were not completed. We had to pay an extra $600 which was an hour or our mortgage company fault the manager at the pool day office did not when I agreed to that escrow and then all of a sudden she did. I feel like she just wanted to charge us $600 because we did not go with Pulte Mortgage from the beginning so she didn’t profit on us. Then several issues inside the home has not been completed after the closing as promised. One of them is an outlet in the garage for the garage door opener. Outlet is in the wrong location and the opener cable does not reach it. Instead of moving the outlet into a correct location the construction manager told me to get an extension cord. Needless to say, I am not able to use my garage and I don’t know who else to contact so that correction can be made. This was wrong from the get-go by the electrician and it should been corrected without any ideas of using an extension cord. I would very much like somebody from Pulte Homes to contact me and make these corrections possible. This is not the quality I was expecting from this big company. ... More

Our sales person Jelena was great. She answered all our questions and addressed our concern. Our loan process was made simple and easy, thanks to Jennifer and Shelly.

Still have items identified during closing walk through that is not fixed. Quality of construction seems rushed.

We did not receive the workmanship or quality we were promised and paid for. I am concerned that my home is not worth what we paid. This builder is non-responsive and everyone points to someone else as the reason they do not have time to finish things at my house and for the poor workmanship. We're still waiting for things we paid for but haven't received. We've received countless excuses and ignored completely when we've asked for a timeframe for things to be completed. They made us so many promises to get back to us but nothing has been done yet. I would not recommend this builder based on on the lack of customer service to get things completed, the quality of what we received and the fact that we have not received things we paid for. ... More

The quality of the materials is low, workmanship is terrible, tiles are not arranged properly, so there is a pond in the shower. The other tiles are not arranged properly and when i pointed out to the superintendent he said they cant do anything about it. The vinyl floor is cracking, the stairs are starting to be uneven, the kitchen cabinets got here with cracked parts and its been 2months after the closing but they don't have an update for them. They said the painting will be in 3 coats, but there seems to be only one, with the lowest quality of paint, several spots have been pointed out on the walk through that need to be repainter because we can see the drywall mud, some of them have been covered but some of them not…. All in all, 2 out of 10. ... More

So disappointed in quality of home. Cheap paint, nail holes not filled throughout hone, thin drywall, cracked granite in kitchen, extremely small kitchen cabinets, no garage door opener mechanically The statement I receive when I call with a problem is “This isn’t a custom built home.”I have owned several non custom built homes, but this home is below apartment grade.

The house looked great! However, our house got broken into the day after keys were turned over. There was no support from pulte whatsoever! Pulte Sales rep was no where to be found for advise or assistance. Currently living in house, but all these small repairs takes a while before they even respond. Overall buying process was easy, but quality and service needs to be improved. The way I see it... They've made the sale now its your problem!

Model home are perfect and the house you will not have the same quality.

No response from the construction manager once moved in even after multiple follow ups

This has been a horrible experience. We bought the house beginning of August, 2023. The cabinet had to be replaced because of manufacturing defect. They came and replaced it one month after the house is closed. Two months later they still haven’t put in a countertop and fix the plumbing. This was not disclosed before we closed. Terribl, just terrible

This experience of buying a brand new home has been nothing short of terrible, first of all you do the walk through of your new home and everything is looking good as can be expected but within the first week everything started breaking!! 1. Water Heater broke within the first week and the team had no sense of urgency, the company that came out to fix it weren't professionals, they were unorganized handy men at best, broke the vent and weren't neat. NP Mechanical 2. HVAC (Heater) broken didn't work and we have been here for a month now and it is still not fixed. NP Mechanical 3. ERV (Ventilation system) broken the entire system was replaced and broke again within the first day of repair, unprofessional and very poor customer service with lack of what it is they are actually working on. 4. Bulge in the wall (no contact on repair yet) 5. Backyard drainage only works for 50% of the yard 6. Electrical issues with front and backyard lights (repaired) With all that said our amazing home purchase turned into another job and having to deal with incentives customer service staff that doesn't care about the end consumer I wouldn't recommend Pulte Homes to anyone very poor materials used and looks like a rush job, not worth the 600k price tag stay away!!! ... More

The process is great but once I moved in the quality of the paint is bad it looks like is too thin the paint falls off easily the cabinets were in even and scratch . The grout on the tile was missing I’m really disappointed with the price that I pay for I will have to call the builder once I’m back from my vacation

When we were buying no issues. as the build process occurred they were a lot a gaps and The field manager did his best to work with our concerns. Pulte upper management is messed up they rushed the home build just so they can try to close the house before the year end and made cuts in proper build by rushing the field team. The field manager was able to resolve a lot of thing after the closing but still not up to par as he has other builds to worry about as well. Pulte keeps talking about how they pride themself on quality sounds more like hurry up and grab the money and not about the buyers benefit. when we received the house after closing this was not the new house that we paid for., it was just setup to be acceptable and rushed through the inspection so we wouldn't noticed and halt the closing. The more we look through the house we keep find place and items which were rushed and not done properly. I might have well bought a 30 year old home because that's what it looks like . Wood trough out the home not properly sanded or finished or painted. home sealing not done properly. Areas throughout the house with paint and blemishes. Floors with nicks scratches even not installed properly at many locations. trims thought-out the whole house not properly installed. This will be the last time i will ever deal with this company as paying a high premium for the property to only get stuck with half finished not new home made to pass a inspection. Pulte as a company deliberately jacked up prices to create a demand in the area. even in the early VIP appointments. Prices were different for the first batch of meetings within the same weekend. lot prices provided were different for the first group then the second group on the same weekend. I understand the as a company you have to make money but creating partiality on the first run is a big no no. Shows how much concern they have for their clients ... More

My wife and I are very happy with our new home.

Construction team were very impressive and took care of all the issues that were open. Didn’t had a great experience with pulte mortgage. There was lot of gap between pulte mortgage officer and title company.

Overall the experience was good. Better communications from signing contract to final closing could be improved. I've learned a lot more of what to expect from owners.

Builder was easy to work with being 800 miles away. The closing was a bit confusing because they cancelled an hour before, but rescheduled the same day later in the afternoon and was a bit rushed since it was 4:30 PM

Pulte Mortgage is incompetent and very inefficient!

We're loving our new house and neighborhood. We chose Pulte because of the flexibility of their plans and being able to have two offices + two bedrooms. Everything turned out great and the team was good to work with. Our house was delayed by four months from the original close date, which was one of the only things that could have been improved.

The beginning and end of the experience was great. I had a great time working with our initial sales agent and the build quality teams. My house is well made and everything was documented and covered properly, I felt like I knew my home before I walked in and closed and I feel happy with what I got out of the process. That said, there was considerable churn during the middle of the process. The mortgage team (who was also fantastic) didn’t have clear communication from the sales team on when the property would be ready and the initial timelines the sales team gave us were very off. I know that this is part of any builder home process, but the sales agent we worked with changed several times and it wasn’t until several months had passed our initial ready date that things started to iron out and become clear. To reiterate, on the whole I am very satisfied with how this process was handled due to the end result - I got the home I wanted. It’s the details in between that sort of made it more stressful than it needed to be. ... More

Construction Supervisor Matt was always responsive to email and phone questions. Kept us up to date regularly. His walkthrough was thorough and educational. He gets our top recommendation.

Overall the experience was extremely positive especially for first time homebuyers. The only complaint I had was the deadline process for inspections holding up the build. The initial projected date for close ended up being 5 months late due to forms needed by the city holding up stages of the build, however during that time the sales and construction teams kept in direct communication and made sure we knew what was happening at all points. Our construction manager Ray was an amazing communicator, and took the time to make sure we were happy with every single addition to the house. Couldn't have asked for a better team. ... More

Gabriel was wonderful. He helped find the house and walked us through thr process. Then only bad thing was at closing, even though we could sign, we couldn't get the keys. This was because of an error that was made. The certificate of occupancy that was in the folder for our house was actually for another house. Everyone scrambled to get it done that day. We had to cancel our furniture from being delivered. We got the keys later that day but never got a call from upper management to check on us or apologize for the error.

I love the home but a lot of additional expense because Pulte refused to do change orders that would have been so simple to do and I raised them day one, more than 45 days before the build began on my home, so there is no way they should not have accommodated my requests! You need to ask questions up front because they will do nothing once you sign the contract. My first time experiencing this and it is my 4th new construction home. My lower rating overall is 100 percent tied to the corporate office and their policies.

Every one was very helpful and was always there to help when needed