Pulte Homes Reviews

field superintendent (Andrew) was great .. answered any and all questions quickly and with great knowledge .. I really feel good about the product I purchased .. good value and well constructed SS

Beautifully build homes using high quality material

Pulte was phenomenal end to end. From our sales person, to the job site manager, to the community manager we were very impressed. Very easy and high touch customer service. The metro association HOA isn't so great though, it was harder scheduling our move in than buying the house. I will recommend Pulte, but will tell people to be wary of which HOA is used. Guest parking is also ran by the HOA and is super strict as well, it's hard to have friends visit. One star was removed due to HOA.

The walk through process was great!

Nick, the site manager has been outstanding through out the entire process. As a first time home buyer, he made it look so easy with his quick respones and attention to details.

We could not be happier with our overall result. We are thrilled everyday to be here. Our experience with the sales team, management and construction manager was great. Our almost 5 star rating was do to a very bumpy ride with the mortgage team. We did not receive our mortgage approval until the night before our actual closing, which was 8 months after our purchase contract signing.

Overall great experience, only issue was a little bit of difficulty getting in contact with the sales person but other than that the builder and foreman made up for it!

Mortgage experience could have been smoother

Very well made, solidly built. Is it the finest construction materials...not everywhere...but for the most part, yes. The lower grade stuff is the stuff you might replace right away for style...carpeting, range, refrigerator....those are the main things. As for doors, hardware, toilets....they are good quality and will last. The building is very nice on the outside, very happy with that. It doesn’t look like an “affordable” income restricted bldg. As such, I expect certain things not to be premium grade, of course. What I have is warranted, and things do seem like they will last. I will not replace for style...as I bought this because of my budget. All tolled...I am quite happy and would readily recommend Pulte. ... More

Everything was good. Except loan service from Pulte home.

Easy and professional process to get mortgage on time before closing date. They keep trying to satisfy me and clear any comment we give. I appreciate the effort they did and definitely recommend if been asked.

Gary, Peter and Bob have been wonderful. Gary and Peter have gone out of their way to fix any issue that has come up. Always, polite, friendly and willing to lend an extra hand. Bob has kept us informed every step of the way of the construction delay. Everyone took into consideration our circumstances and Made our move as easy as possible.

I am very happy with my new Pote home. The building quality is excellent. The only negative is that Pulte rushed me through the process of selecting structured and unstructured items. The turnaround was too quick,, which was two and three weeks. For such a large price investment, we need more time.

After a rough initial experience, we are loving our new home.

Need improvement on transparent communication during pricing and interest rate negotiation.

Some Great: Pulte Title (Rose), Pulte River Hall (Amanda), Building crew manager (thank you Jared!), PROBLEM And Major Challenge: Pulte "back office" has their own schedule and for a cash sale on a Pulte Builder Spec Home ALREADY COMPLETED MONTHS PRIOR - they tried to put us into their "box" instead of expiditing when there is NO MORTGAGE , house "blessed" by construction & head of River Hall community, nor any other possible delays tried to make us wait with the rest & tried to delay our closing. THANK GOODNESS Amanda (River Hall), Rose (Pulte Title), Jared (Bldg mgr), Kyle (on site Pulte sales rep) and all the staff in the customer service "phone bank" that helped me get WORD to the "back office" to GET IT DONE OR THE SALE WOULD BE CANCELLED. Well everyone EXCEPT the back office was great to work with, there needs to be some differentiation or at least 1 person (there are MANY) in the "back office" of Pulte that could be devoted to buyers in my circumstances (cash & home ready to move in) that the 3 week agreement for us to close SHOULD NOT HAVE BEEN THE CHALLENGE and taken so much of my time & all the extra efforts (THANK YOU TO ALL OF THEM!!!!) to get it closed. ... More

I liked the interactive floorpan with measurements along with the furniture tools. This was helpful to plan for an unbuilt home. Seeing a model with furniture is also helpful. I feel like the home is solid/well built. The tile floor was done perfectly but the bathrooms are still being worked on. If I had to do it over again I would have chosen the tub shower route - the huge expensive walk in shower is not worth the money. There is no hand held shower, and it feels like a waste of space. I also thing the secondary bedrooms are small and the master closet and dining area are huge - space could be allocated better but overall it works. I did like the option to have the three car garage not be tandem and have the third bedroom with its own bath but it also feels like a totally separate pert of the house - could be good could be bad. I really wanted a fenced area for my dogs and thought I had that figured out - after closing and after the landscaping was already in, it became much harder. I would have done my pool differently. I think there could be more communication between the builder and the other entities that are brought in - pool folks, tech guys, etc. The tech guys are the most confusing as they have different people contacting me with different company names and their services and deposits are hard to keep straight. If I had seen the model with the fence around the pool with grassy area, I would have really liked that and would have just screened in the lanai. The upgrade items are pricey! Overall I am figuring things out and happy with the home. Would have felt better to go slower since we had so much time anyway. I ended up using Pulte Mortgage but it wasn't till the last minute that they offered a better deal than a competitor. Was stressful to have to gather all my updated documents at that point as I was packing to move. ... More

This is my 2nd Pulte home and I had very good experience with the first house with the Quality so I chose Pulte again. I am very pleased with the design, work completed early, quality and the people I worked with. If there could be any improvements, I would suggest follow-ups after closures for the items that need to be fixed. I found that some of the companies do not respond for technical issues or repairs. It was great to have a project manager so engaged.

Pulte is a quality builder in the Phoenix metro. They have knowledgeable sales people and our superintendent Nick was wonderful and always kept us up to date.

Overall responsiveness of their team members was great. We did find the several aspects of the on-line portal to be somewhat clunky, however their team was happy to assist.

They answer your concern in a timely manner.

We purchased a Daylen overlooking the lake. It’s a great little house at a great little price. The build was incredibly fast - Feb to June - and everyone was caught by surprise. Finishes are nice, but corners were cut to get to the price point. No gutters, bathroom towel bars, missing kitchen cabinet, no screen on back slider. Should have been given the option to upgrade. But all good. Follow up issues are dealt with very quickly and Stephen St. Armand is great.

Great subs. Proficient and fast. Home built before projected time line. They are there for you even after ownership. Great person relations from the entire company.

The house was not clean even after some items were noted previously, The landscapers turned off my irrigation setup twice when working on my yard and my neighbor's yard and never turned it back on causing the grass to brown. There was no orientation to where my mailbox is and the numbers and locations for the mailboxes are a extremely unorganized with no logical progressive format.

Our experience with all Pulte employees has been great. The salesperson, the interior designer, the construction manager, and the warranty service coordinator have provided excellent service. They were friendly, responsive and effective.