Pulte Homes Reviews

Pulte Homes responded:
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the series of issues you’ve encountered, from workmanship concerns and appliance quality to the alarming and frustrating experience with the smoke detectors and emergency support. We understand how stressful this has been, especially given the circumstances of a work relocation and the expectations that come with such a significant investment. Your comments regarding quality control, materials, and follow-through are taken very seriously and will be shared with our team as we work to improve oversight, communication, and homeowner support. ^KH ... More

Pulte Homes responded:
Thank you for sharing your experience. We’re happy to hear you’re enjoying the innovative floor plans, modern technology, and all the amenities in your new home! We appreciate you choosing Pulte and wish you many great moments ahead! ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re glad to hear that Megan, Maureen, Daniel, and Kayla were great to work with, and we especially appreciate you recognizing Daniel’s efforts in listening to and addressing your concerns. We understand how frustrating delays can be when you’re eager to settle into your new home, and we’re sorry that the timing did not meet your expectations. Your feedback regarding the woodworking finish is important to us and will be noted as we look ahead to your upcoming quality review. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re happy to hear that you had great interactions with your construction manager and that our team was responsive during construction. We appreciate you taking the time to share your experience! ^KH

Pulte Homes responded:
Thank you for bringing this to our attention. We sincerely apologize for the ongoing issue with your oven and understand how frustrating it is to be unable to use an essential appliance for this long. This is not the level of service or follow-through we strive to provide, and we regret the inconvenience it has caused. Your concern is important to us; can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your experience with us. We’re glad to hear that the overall process was professional and made to be easy and timely. At the same time, we’re sorry to learn that the quality of the bathroom hardware did not meet your expectations, especially given the community and price point. We appreciate your honest feedback, as it helps us better understand where improvements are needed and how we can better align our offerings with homeowner expectations. ^KH

Pulte Homes responded:
Thank you for your feedback. We’re glad to hear that our representatives have been helpful and responsive to your questions and concerns! We appreciate you taking the time to share your experience! ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about your disappointment, particularly regarding the appliance quality, as this clearly did not meet your expectations for the price of your home. While we’re glad to hear your sales representative provided a positive experience and delivered what you requested, we regret that the appliance options and performance detracted from your overall satisfaction. We would like to make leadership aware of your concern, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the frustration this ongoing roof noise has caused. This is not the level of responsiveness or service we expect to provide, and we regret that your attempts to contact us have gone unanswered. We want to escalate your concerns to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear you had a great experience with both our construction and sales teams, and that Jon and Bryan were especially helpful! We truly appreciate your feedback and thank you for choosing Pulte. ^KH

Pulte Homes responded:
Thank you for bringing this to our attention. We sincerely apologize for the experience you described, as it falls well short of the professionalism, integrity, and conduct we expect from our team. We would like to make leadership aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re so happy to hear that your decision to downsize into a townhome has been such a positive one! It’s great to know everything is going well at Rivers Edge, and we truly appreciate you choosing Pulte for this next chapter. ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re very sorry to hear that your experience did not meet your expectations. This is certainly not the experience we want our homebuyers to have, and we regret the frustration that led to this impression. We'd like the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about the delays in follow-up after closing and the concerns with paint quality, as this is not the experience we want for our homeowners. We would like to escalate your concerns to our leadership for their review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Pulte Homes responded:
Thank you for taking the time to share your experience. We’re very glad to hear that Erik made such a positive impression by treating you with respect, answering your questions, and supporting you throughout the process. At the same time, we’re sorry to hear that the mortgage process and post-closing experience did not meet your expectations and left you feeling unsupported. Your feedback is important, and we appreciate you bringing these concerns to our attention so we can work to improve the experience for future homeowners. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that you are loving your new home! Congratulations and enjoy! ^KH

Pulte Homes responded:
Thank you for sharing your experience. We understand how disappointing it can be to learn that certain changes aren’t possible once the process is underway, and we’re sorry for any confusion around expectations. We appreciate your feedback, as it helps us better clarify the process for future homeowners. ^KH

Pulte Homes responded:
Thank you for taking the time to share your concerns. We’re truly sorry to hear about your disappointment with the home quality, appliances, and your experience with warranty and post-closing support, as this is not what we strive to provide our homeowners. We regret that your experience did not meet expectations and appreciate you bringing these issues to our attention. We want to escalate your concerns to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you had a positive experience overall! It's wonderful to know that all of your questions were answered throughout the process. Enjoy your new home! ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re so glad to hear that Jon was such a big help and that everything went smoothly, from touch-ups to extra support along the way! We truly appreciate your feedback and thank you for choosing Pulte! ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We’re honored to hear that your experience with Pulte stood out so positively. Maria and Harrison will be delighted to know their knowledge, communication, and transparency made such an impact throughout your build! We truly appreciate your recommendation and are grateful you chose Pulte to create your new home! ^KH

Pulte Homes responded:
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience while working with Sarah! It's wonderful to know that she was responsive to your questions and concerns. Enjoy your new home! ^KH

Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear that your overall homebuying experience was positive and that our team has been responsive in addressing the issues you encountered. We sincerely apologize for the items that should have been identified prior to move-in, as we understand how frustrating that can be. Your feedback is appreciated and helps us continue to improve our inspection and delivery process. ^KH

Pulte Homes responded:
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by miscommunication around warranty timelines and for items that were not completed as promised after closing. Your concerns regarding unresolved construction issues and lack of follow-up are taken very seriously, and we regret the impact this has had on your trust. We would like to make our leadership aware of your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Pulte Homes responded:
Thank you for taking the time to share your honest feedback. We sincerely apologize for the frustrations and disappointment you’ve experienced, as this is not the level of quality or care we strive to deliver. We appreciate you bringing these matters to our attention and would welcome the opportunity to discuss this further. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH