Pulte Homes Reviews

I would not sign the contract if I could go back in time and select another builder

I love Pulte homes they are beautiful and well built! I’ve looked at a few of their communities before deciding on Naples Manatee Cove. This quaint gated community has a beautiful community pool and the landscaping is always well taken care of as part of HOA fees. I’m extremely fortunate to have a perfect palm tree in my front yard which I love. Little issues concerning the workmanship within the first 30 days are still being worked out but they are being handled. One thing I will say regardless of who is in charge or assigned to welcome a new homeowner home is a better checklist. I moved in and was never given my Hurricane Shutters “box” of how to with pictures and screws until the day before the storm and when I received it I was shown how or where anything was! All the gromits were missing and trying to get those on the day of a storm is NOT EASY! But thanks to a great friend he went to Lowes and purchased a whole box. Just not ok when moving into a new home. Unfortunately there was a hurricane right after I moved in but that is and should be a time for Pulte to shine by showing a new homeowner they want to make sure they have everything they didn’t know they needed. ( Hence the checklist) I didn’t even know the Hurricane Shutters box kit was missing. And I’m sure there are many other items missing ( for example I didn’t know I didn’t have attic pull down stairs because I bought my home after someone backed out there are way to many options to review, all I do know is there is a light on in the attic since before I purchased the home and I have no way of turning off ? These things need to be delt with prior to signing a home over to a new homeowner. There are so many more small things I learned after moving in which should all be in our to do package which weren’t and I believe good customer service starts from the beginning. You can’t set up garbage pick up until AFTER you close because it’s registered with the county that you now own the home, and so many other little details. ( I wanted everything set up prior so that it was organized for me but in Florida it doesn’t work that way) these little details are very important to a new homeowner moving from another state. I’m happy to speak with anyone in customer service as that is what I do everyday with my job. People call us or email us because they have questions and don’t know it’s that simple- or they don’t know anything is missing but because the company cared so much to make sure you the new homeowner had all the information now the new homeowner is well informed. I love my home and community and together we will make it Fabulous. Thank you ... More

The above employees of Emerald Woods development were and still are AMAZING. THEY GO ABOVE and BEYOND!!!!! Hats off to Pulte for hiring Diane and Justin !

We knew during this uncertain time of the pandemic that it would take a while to build a new home, and we were right, but the team at the Preserve in SR was second to none! From Karla getting us in the model and location we wanted to Shane ensuring our home is perfect, they have been a great team to work with. There were hiccup’s along the way but we are finally in our home and loving it!! Thanks Pulte!

You have to keep on top of your build.Our original PM was an Apple salesman. Not experienced with his job. NOW working with the Warranty PM. You have 30 days to report problems. For a Publicly traded company they SHOULD be concerned with the BAD reviews on Pultie .com on Facebook. Should be more responsive.

The entire process from beginning to end was very easy, effective and timely communication, solid construction, I will buy another Pulte Home without hesitation.

Overall with the protect manager was excellent if I would buy another property with PULTE yes construction quality a plus.

1 year to construct house. Sales team and design team has given tough time. More than 2 months, there are many issues not addressed yet which was noted during closing.

Our experience started strong with the sales and design center. It fell apart when the construction department took over for the actual work. We now understand why people pay more for “custom” built homes and if we build again that’s what we’d do. We’ve compared them to ours and their better quality and finish is undeniable. This is our second Pulte new home in five years, same area. We paid nearly double the price for an unbelievable decline in workmanship. Dustin and Nathan set high expectations for quality throughout the process and they fell well short. We closed 56 days ago and we’re still struggling to get the closing checklist items complete. Our final superintendent, Nathan, never came back after we closed choosing to not honor his word to complete the work. Warranty finally met with us yesterday so we’ll see what actually gets done. We expressed our concerns in comments and ratings on Pulte’s own survey. They haven’t contacted us which tells me their management team and CEO do not value the survey or customer feedback. Dear Pulte, prove you care. Read home owner surveys for the Preserve at Bannon Lakes and call us. ... More

We like our home. Overall good quality materials and workmanship. Issues very slow to resolve.

Patio door too short, our previous house quality was greeter, some materials cheap,

I love everything in this community

We were delighted with the whole Pulte team, from Sales, design team and the two Construction Project Mangers we worked with. The only complaint we had is fit/finish or catching painting and drywall blemishes. Very pleased overall and would highly recommended Pulte!

Everyone was very helpful it was a great experience very professional

I walked in to the sales office and a great guy Lance S took care of me . I told him I needed a home as soon as possible and he sold me a permit ready home in which he was able to fix a price for the base buy immediately . Once the house was under construction my contact Javier was also really terrific , Javier was responsive and always informed me of progress on my home . The build took longer than promised but due to Covid and supply issues it was delayed about 6 months . My home is beautiful and so well built that when Ian came thru nothing happened to it except for a palm tree outside having to be realigned . The delay cost at least 2- points on my mortgage which is an act of banking not but I am not blaming Pulte for that . There were very minor things after the closing that Pulte has addressed . ... More

everyone from start to finish was very professional and great to deal with.

Overall experience has been great, without any delays.

We are very happy and excited to move into new home. It is build very beautifully. It is made the same as it was promised..

Did lot of follow up before closing . Still things are pending for fix which was committed on email to be fixed by field manager . Still it’s open . I never recommend anyone . Not sure it’s Pulte management fault or field manager fault or contract fault . No one aware about what they have done what they have to look . Really very very bad experience

Dealing with Pulte was one of the worst experiences of my life. We were so excited to get to build our "dream home" and pick everything from ground up. The beginning was fun and easy to deal with. As time went on that's where the undercutting began and Pulte essentially made any and all decisions based on their profitability. The only positive experience we had was with Art our construction manager who was amazing to deal with. He kept us in the loop at all times and was extremely easy to reach and deal with. We had issues from appliances on back order to our appraisal not being what the cost of the house was. When trying to deal with Pulte with any of these issues, the manager Andrea had clearly dealt with it before and had absolutely no empathy for people who were building their dream home and what they were going through when running into these issues. Her statement that really got me was that our upgrades were excessive. We didn't even upgrade the counters or floors with them due to the cost, also the base price of the house supposedly went up $60k in the purchase agreement to build time time frame so exactly how was it excessive especially when we had that extra "cushion." We originally had chosen Pulte because they had a reputation of being high quality. Art made sure that our home was given to us in immaculate condition and everything little thing we noticed, he had already noticed and was addressing prior to meeting with us. The appliances being on back order was obviously out of Pultes control but the options they gave homeowners prior to us were actually comparable replacements, ours was an absolute joke, there is no way anyone would consider that comparable and again there was no flexibility. We were told if we didn't sign the change order, the countertop microwave would still be installed in the hole of the cabinet regardless and we would lose the $125 credit we would receive. Despite everything we went through we are truly happy with our home and we have yet to have any issues regarding workmanship. ... More

One has to really plan well in buying home with Pulte. As soon as you make buying decision, they give no time in deciding about the upgrades. They dont have any 3d tools to show the upgrades. In one two hours everything needs to be decided with no chance to revisit the options. They are inflexible and their contract is one sided. For example as a buyer we cannot move the closing date but they can move the closing dates. Beware: they will try to close the house much before it is actually finished. Dont agree to it, it takes long time to get the pending issues complete. I have closed house six weeks back, the issues are still pending. The build quality is bad and hasty. Please have a home inspector to review everything. Specially watch for the paint and plumbing. Their internal inspection is not very good and everything is outsourced to the vendors. Please be very careful in choosing the lot. They may say your lot size is .5 acre but they may leave a lot of wooded area. You have to ask in how much area they will put the grass and what they will leave wooded. They will even leave the construction material in the woods, ask them to clean it. Bottomline, cross check everything and be demanding ... More

We worked with many experienced professionals and we are so appreciative of all the craftsmanship that went into making our new home!

The process of buying a home with Pulte was great. We love our house and location. Our let down has been responsiveness with concerns on the website.

I honestly love pulte as a builder and their home quality. My experience with the sale agent Alex was great until the end when interest rate spiked up on us. So we as normal people would do, decided to shop around for the best rate. There was a back and forward with their lender and the outside lender when it came to the paperwork requirements. We thought it was a simple fix but after speaking to our sale agent, it’s like our back was against the wall trying to use an outside lender. I don’t regret pultes lender. They ended up giving us a credit and lowering the interest rate based on on my most recent credit score. We did not want any issues with the builder penalizing us on closing late fees. I think my sale agent was not too happy about that because he would mention he would look into something for us from his higher ups than never followed up if they could do something for us. His gift to us was Divosta bag with mini tools in it. I remember him taking a past customer a nice gift bag. My suggestion is if you’re going to use an outside lender, shop around early although, closing date may get pushed back several time on the builder end. Lack of material made it difficult closing on time. Right when we were going to sign our contract, they removed the refrigerator and washer/dryer out the sale price. It was a regret at the end for us because 2000 credit they gave us did not add up to the 6k we ended up spending on those appliances itself. The sale price was kind of high of course living in SFl and the current market. When we signed our contract, the bidding process was over for pulte. The structural we added were things we know we weren’t going to be able to do to the home later on. There are many designs that are considered an upgrade, there wasn’t any incentive at the time. If I could go back, I wouldn’t have added a corner lot since backyard is wide opened facing the street and HOA only allow bronze aluminum fence or privacy hedges. That’s something to think about if you’re big on privacy. Overall, the upgraded materials are great. The thermostat and bathroom basic are a little cheap to me. I love my built in kitchen and the appliance that came with it. There were small correction needed during the walk through. The construction manager was responsive and handled it as promised. The 4 star is the turn around time on closing turned out to be 6–8 months to 1 year and 1 month. I still recommend pulte to friends looking for new construction. ... More

Overall good, but can be better on communication and response on issies raised during construction. Build quality need to be improved on details. We are still waiting on unfinished things after closing for more than a month.