Pulte Homes Reviews

Starting with Eric Hill in Sales, followed by Bob Uphouse who managed the construction process -- both did a great job! They were responsive, and we are very satisfied with our new home. It's beautiful!

First of all, the people on site are wonderful! I had a bad experience with the design center. The wrong layout for the kitchen was ordered. No one told me the slider shelves ( as shown in the model homes) were only going to be the upper shelf. I am very disappointed in the quality of the painters. Many small drips on the new flooring and poor workmanship on the caulking, and top and bottom edges of doors are not painted. The texture of the shelves and trim is very rough, could have used a quick sanding. I know it’s hard to find workers at this time. The Pulte title people scheduled the closing way before the house was actually move in ready. The Pulte peolpe on site are wonderful! ... More

We had a wonderful experience buying and fantastic communication with Pulte while construction was happening. The minute we closed, they are harder to deal with than the DMV. We had a punch list of items to be taken care of after closing, not one has been taken care of 2 months in. Pre close they were 5 stars. Post close Zero.

We love our House, everything is great quality and great customer service. Even when we brought a third party inspector he mentioned that Pulte did a great job in our house. Since day one the people involved in all the construction process were great, they communicate well and were really responsive and kind. Also the customer services goes above expectations. We had an incident cause by Spectrum and the builder was helping us all the way even though we had already closed. Their customer care program is also great! they take care of any unforeseen items that may come up after closing, it really brings us peace of mind. I think the house price is worth every dollar. I would recommend Pulte without any doubt. ... More

We love the location and the community.

We were building our first home with Pulte. Some of the experiences we encountered during the construction phase was below par. For example, they replaced the appliances to which we paid extra for with a standard ones. A huge let down was the replacement of the brick (I was told that they searched high and low and came with only ONE) I repeat "ONLY ONE" substitution was given as a choice (despite pulte being such a "big" builder). That said, our construction manager was just amazing to work with. I would work with the construction manager again, but I would be hesitant to recommend Pulte to someone else ... More

The entire process was well planned and easy, we had our home built from out of state and had now concerns with communication and quality.

Our build took a long time because of pandemic and supply issues, but our project manager from Pulte, Gavin, continued to give us regular updates on our progress. During one visit to the community, he met with us and walked through our build, identifying key features in the structure and listening to us. What made that so significant was that he remembered the things that were important to us and made sure our new home had everything in place that was in our list of concerns.

We have watched our home go up at the hands of some extremely capable and skilled craftsman. The team overseeing the process has handled things extremely well and presented us with a truly lovely home…extremely well built and impervious to the likes of Hurricane Ian. No damage, no problems and no issues. We are blessed to have decided to sign on with the Pulte Group.

Overall I recommend Pulte homes, build quality and cosmetic finishes can be better.

Buying a new build with Pulte was a mixed experience. Their communication process with us was okay but there are alot of problems that we’ve experienced since moving into the house that was supposed to be fixed before close. They took it down to the last minute and assured us that everything that needed to be fixed would still be fixed after closing and that hasn’t happened. We had a 30 day check in and everything that we pointed out during the check in still hasn’t been fixed. At this point we feel like we’ve been strung along in regards to the existing house problems that were present during the close. The sales agents we dealt with were great to work with. Our second project manager was significantly better than the first one. We’re just very disappointed that none of the issues that we pointed out during the 30 day and even before close were addressed and we keep hearing the same answer of “oh I’ll reach out to the crews and get back to you”. ... More

The site build crew and manager were great. The sales team not so as they misled us on a number of issues. Primarily promising us a unit with a view. They didn’t tell us they plan to build a couple more units that will cut into our view we paid extra for the unit. Also building a city rec center to further cut into our view.

Workmanship: It's okay but aesthetic precision could use some work (Personally being a big fan of proper symmetry and angling, I see some areas aren't exactly perpendicular/parallel. Again, those are only visible upon minutely observing but for the price we pay, I would think those should be a part of the inspection from the builder's side) Wall corners are delicate: There were some aesthetic/cosmetic issues when we moved in (scuffed corners, paint touch ups missing). Some times, a soft dash with the wall/door corner makes a slightly noticeable dent in it. I would think those materials should be a little more durable. Also, We know that the house settles in as you use it and stay in it, but some of the cabinet corner gaps and wood surfaces seem to be expanding (these are minor observations but I hope they don't get too bad). We are still within the 1 year workmanship warranty period so I hope those issues get fixed. ... More

Buying the home in general was good. Happy to have a great community. There were significant delays but this is expected in these days. The closing was poor because the docs were not aligned. It took over 3 hours when Pulte was the closer. After moving in we began to see the small issues. That's when you see the details in your home. We can see over spray in paint, small droppings of caulking and poor caulking. A tiny chip on a wood plank mWe've requested service for these. I call it the turnstile because they push to get you in the house because the next batch of homes need to get handled. But those small details should be handled better before calling the home complete. Otherwise maybe I'm just being picky ... More

I wouldn't recommend Pulte unless you have an attorney on retainer that can essentially hold your hand through the entire process. From sales to walk through, to follow up issues post sale they were terrible. The folks who helped sign were great including Teri who set herself apart from the rest of the company.

I put a deposit down on my Spec home in December of 2021. The house had a completion time frame date of March-May 2022. During the time of the construction, I had several managers overlooking the project. The first one I never heard from, the second one I did speak with a few times. He told me what the delays were once May came and went. Around August, I was told the house was waiting on 2 things to make it complete. Around the the second half of August, I was told the missing items were in and installed so a walkthrough date and closing was set for September. I live in California so I have to travel 3000 miles to get to my new home. When I was in NYC en route to Florida,I received a call from a third site manager telling me the house is still not finished. Come to find out that there were 4 items not 2 that still needed to be installed. I continued my trip to Lake Worth to see the house. I met with the 3rd site manager Javier who showed me the house and kept me abreast of the progress to completion. He went out of his way to meet with me and walk me through the property. I really appreciated that. He has offered to come back and walk me through the house when I move there. He was very accommodating. I was able to sign what ever papers I needed to sign at Pulte's office in West Palm Beach, a day before I went back to California. I eventually closed on the house the end of September. As for my sales person, she always sent me updated photos and responded to my calls and emails. Very helpful when I was on site. I haven't had the change yet to utilize my new home yet, but what I saw was very nice. ... More

While I am happy the construction managers got me in my house prior to my rate lock expiration, extremely disappointed with the quality of work by the 3rd party vendors Pulte Construction uses. Given brand and price point of home, Pulte either needs to hire more construction workers under warranty the Pulte Construction brand (permanent employees) or leverage better contractors. Attention to detail was below my expectations. The only instance where I would recommend Pulte is if you are in the early stages of a up and coming area.

I must say the sales folks at the office were great. They walked me through the process great. However, during construction phase it became a crap show. They changed construction manager 3 times which significantly delayed projected closing time. I had to spend almost 6 months at an AirB&B because of it. no concessions, no apologies just business as usual. The material used for electrical and lighting were basic at best. You can tell they were trying to cut as many corners as they could get away with. For the money i've paid, surely deserved a better product.

Overall, very good experience, any issues have been dealt with in a timely and professional manner - friendly service on sales and construction end as well. The only challenge was the mortgage portion. In the end it was fine. Perhaps more emphasis should be in communications on that end - speak to the homeowners' level of understanding. Most prospective home buyers do not have a wealth of experience on the ins and outs of the mortgage process/system. Figures and terms can become difficult to keep up with and clearly understand. For most people this is the biggest purchase of their lives. They should have a crystal clear understanding of all the details. Again, it turned out just fine. Good experience overall. ... More

Adam was exceptional in his knowledge and expertise in every encounter we had with him during and after the building process.

If I could go back in time, I would have gathered more information about Pulte before building our home. The final touches of our home were rushed, leaving us with unsightly mistakes all across our home. In addition, since moving in to our new home 30 days ago, our breaker box exploded because it was “wired wrong,” the external of our house was NEVER FINISHED so we are co-habitating with tons of spiders and bugs, and the community has had people over at our home fixing THEIR issues every single week, for 4-8 hours EACH DAY. I don’t feel at peace in this home and I am severely concerned about the efficacy and safety of our home! Think TWICE before purchasing from Pulte. We are far from pleased at this point. ... More

Closing lawyers are a joke!!

This was my first experience with buying a brand new home. Pulte staff - from initial sales to closing - was thoroughly professional. They addressed all my concerns in a manner that was both timely and easily understood. Would recommend Pulte without hesitation.

The entire Pulte sales and construction team were attentive and professional throughout the entire process. Soroush and Danny went out of their way to make sure that we were more than satisfied with the final product.

The Team at Pulte was great to work with. Our salesperson and construction Superintendent were on top of the details. They pushed hard to hold our closing date even with some material delays. They were knowledgeable in the process.