Pulte Homes Reviews

Overall satisfied but finishing could have been improved.

We LOVE our new home and are happy with the entire home building process! MATT, Senior Construction Manager, provided clear communications from day one to our close. He was attentive and responsive to issues that were beyond anyone’s control as well as cares deeply about delivering a 100% completed home. We also can’t say enough wonderful things about his assistant TYLER! He truly goes the extra mile for you! It is so evident MATT AND TYLER’s priorities are to deliver a beautiful home and community in a timely manner. That’s when it goes from being just another house to a forever home. Heartfelt thanks to MATT AND TYLER! ... More

Overall nice constructions although a little shoddy on some things (crown molding, paint, pavers, etc.) also, some of materials used are of the lowest quality (switches, outlet plugs, bath fixtures). Warranty department is also slow to respond and requires multiple phone calls/ emails to get a response (if they respond at all).

A few minor issues, most have been addressed quickly

So far I'm happy with Pulte. Everyone so has been very helpful through the whole process. Working out some of the warranty issues. They have been very responsive to getting the issues resolved. My home is beautiful and is in a great location in Texas. Highly recommend Pulte.

Great home and Great quality. Builders did a great job. My only complaint would be the sales experience. Our sales rep Kristen was unprofessional. She did not explain our options thoroughly. Communication was poor. But at the end of the day we are happy with our new home.

Gretchen, Scott, Andrea, Gabriel, Kayla, Miguel have all been wonderful. It was a pleasure working with all of them. Very professional and knowledgeable. Everyone made me feel “at home” and I truly appreciated that. If I cooked, I would have them all over for dinner!!! I thank all of you for making this a seamless transaction.

Smooth process, good communication through different phases

Rocky start and some items to button up, but satisfied overall

Luckily I lived nearby the build site, so I was able to keep track of the progress. First, Pulte is charging ridiculous lot premiums, and starts with smaller lot sizes than other builders in the same community. $20k for a 40' wide lot, up to $120k for a 60' wide lot. I have friends in the same community that built with KB who paid $8k for a 55'(ish) wide lot on a lake. 2x4" construction instead of 2x6". Uneven concrete floor downstairs, despite being assured it would be leveled (for LVP install), so my floor has so many spots where it creaks and sinks when you step. Quite a few corners are noticeably out of square, the tubs were beat up, plumbing controls not centered, curves in a couple of walls and the ceiling, a paver patio installed too steep, yard isn't leveled, and the last 5-6' of my yard is unusable because it's saturated with water from a preserve behind me (that was dry when I bought, and now is full of water). The list goes on. The housing market is booming here, and I know that a big part of the problem is getting quality labor. Part of the issue is that most of the people Pulte has been able to hire don't seem to care about the quality of their work. The other part is that Pulte is severely over-charging for the lots. I have built with Taylor Morrison, DreamFinders, Mattamy, and now Pulte. Taylor Morrison was probably my favorite, but they all have their own issues. ... More

I felt informed and was kept abreast of everything and whatever changes took place.

My wife and I moved to TX from VA. We were very concerned about building a home from so far away, but Pulte was incredible at keeping us informed with daily and weekly communications and pictures. Our home is perfect and everything went off without a hitch. Alex and Phil are the best and I highly recommend anyone looking for the home of their dreams to check our Pulte. We were extremely satisfied with our experience.

The building process ran into delays (Covid) that were frustrating but not necessarily Pulte’s fault. In the end, our construction manager, Jen, worked so hard to make sure things were done before we closed. She continues to work hard on some small issues that have come up after close and she is committed to making sure our house is perfect.

Christina and Justin met my expectations. They both take much pride in doing their best to provide the best experience for me.

The workmanship on the condo that I purchased really are disappointing. Especially details in painting, the line between two tones, some basic standard and guideline of clear and clean cutline between areas, with tape for instance, were not followed. Every time I look at the those mess area and lines, I couldn't help believing that if an ammeter like me could do a better job.

We have had nothing but problems since we took the keys to this house. If I had it to do over, I would never get involved with Pulte again.

Jackson & Shandra we’re great with the whole process.

Easy closing of the house

I was very disappointed in the sloppiness during the construction process with paint and drywall materials found on many finishes and resulted in the need for steam cleaning. There seemed to be a rush to complete the home which was behind scheduled and definitely a trade off between quality and speed. The CM seems over stretched and able to focus as there were too many houses to manage. Overall it was a very average experience and so far a very below average experience with after closing service for issues requested in Pulte Owner's Entry portal.

The Pulte sales team fails to admit and take responsibility for any wrong doings or mistakes that they've made. They will attempt to sweep their mistakes under the rug and fail to communicate their errors or find a solution. You will have to contact them many times in order to receive a response. However, Dustin, the construction manager, is great to work with! He spends quality time reviewing the construction process during each step of the home building process!

I am not going to bore you with the minutia of my experience. We had over 35 items on our closeout punch list. I work in the construction field and the quality largely depends on the lottery of subcontractors you get for the house. At any point in time the Construction manager has up to 20 homes to keep track of. It felt like because we had committed to the house that you would not get the attention to get your home fixed. Alec is my CM and he means well. Having trouble with sub availability. I feel bad that pulte doesn’t offer him any help so these homes, which are very expensive, have the proper supervision to address the quality issues. ... More

Austin and Traci were awesome representatives of the Pulte company. Explanations were offered and they returned my phone calls and texts instantly. I would recommend Austin to other potential buyers because his communication skills are so good and it was wonderful when he called me with construction updates.

Closing date was moved two different occasions. July 21 to August 28 and then to September 28. Issues that were brought to light weeks before closing have still not been addressed or resolved. Customer care only sends emails, no phone correspondence.

Mario L and Adam S were both wonderful throughout the process .

Superintendent was great. The subs ran the schedule. I was a general contractor for 48 years. The subs did what I wanted and when I wanted it done, not the other way around. It should not have taken 7 months to frame a 1756 sq. ft. house on a slab. House should have been done 3 months sooner.