Pulte Homes Reviews

good relationship with the team

Great location, hope the rest of the developments will be up and running this year.

The quality of the home is excellent! We used Pulte Mortgage for our financing. It felt like they were splitting hairs with the overly thorough nature of some of their requests—but we got there in the end. We have been in our home for one month and are very happy with the house and the community!

Pulte staff are well trained to provide their future owners a comprehensive process from sales to closing the deal.

CONSTRUCTION TEAM WAS GREAT AND JULYAN (construction manager) MADE THE EXPERIENCE AMAZING!!! However- We dealt with very incompetent people at Pulte Mortgage (except Brent, who was helpful). There was a huge lack of communication and when we received any communication from HEIDI, it was wrong. The paperwork was filled out incorrectly throughout the process, even at closing. We provided all the documentation required and the closing was scheduled 2 months prior with the requested funds wired 3 days beforehand. The flight arrangements were made based on the closing date. However, we found out the night before the closing that the underwriters hadn't even approved the loan and requested even more documentation, which could have been provided prior if asked for). We are extremely dissatisfied with the lending process at Pulte Mortgage. There is no reason to ask for a closing date or wired funds without an approval. The money was held at the Title company for 6 days. This is inappropriate and unprofessional. In addition, I had to cancel 2 flights (work related) to stay for these specific dates. I had scheduled a delivery for the appliances/installers and Spectrum installation, which had to be rescheduled because of the unprofessional work that Pulte Mortgage did. They have RUINED the lending process experience of buying a home and it is unfortunate that the excellent building process overshadowed the lending process. The construction manager was incredible, as well as the entire construction team. When we were supposed to be excited to close and receive the keys, the Mortgage and title ruined the experience. PGP title also provided incorrect information. We were told we needed a vesting form and power of attorney, when we did not. We spoke with 4 people and all of them gave us different information, until we finally spoke with Phil Brown who came up with a solution. We were finally relieved that we found a competent person at PGP Title after multiple phone calls. We spent 4 hours at closing, due to Heidi’s incompetence and equipment malfunction (printer/fax needing technical support). We had to reach out to the VP at the mortgage company to get everything corrected quickly, so we didn’t have to reschedule the closing for a second time. However, the closer at the signing tried to rush it due to personal reasons and we were threatened that if we didn’t sign the first set of documents, we would have to reschedule the closing. We said that we had to read them first. What kind of closing professional pushes to sign documents without reading them? He gave us the keys and fobs. He did not even bother to test them with us. As a result, we were locked out from the gates for 5 days because the fobs were not activated and it was a holiday weekend. We were also not told about the temporary code that was in the closing documentation. We had to rely on random homeowners to open the gate for us when they pulled up to enter. When we talked to the HOA, they said that the title company never sent the documents to them for activation. The closing process was hurried and inefficiently executed. ... More

Everything was great with the choosing of the lot and model. I wish buyers had more say in the choice in options for their home in terms of colors, blinds, and interior paint. I did not like the experiences with the external providers (blinds, security, etc.). I did not think it was a valuable offering. Everything else was great though.

We are very pleased with the workmanship and buying experience with Pulte homes. We’ve had many compliments on the quality and design of our home.

We wish we had a few more options and upgrades available . Otherwise we have been happy especially with the construction manager, Gigi, who was very attentive to our needs

Overall experience of buying home with pulte was great, they have a great responsive team , our construction manager steve is very responsive and attentive. Over all build quality details could have been better - given we are trying to rush finish the house construction played a role, Pulte has great team just company needs to ensure contractors and workers are not overworked to meet unrealistic deadline - if they fix stakeholder greed problem and focus on patience and quality they have great team behind them.

The team helping.me buy my home are great. My experience with Pulte lending was the complete opposite. In fact I did not use them in the end because their requirements were unrealistic. Unfortunately they waited until the last minute to tell me. Luckily I was proactive and didn’t need to use them but others might not have the flexibility.

Overall buying experience with Pulte homes was very smooth and helpful.

Transparent and clean buying process. Superb help and responsiveness, very helpful and truthful. Extremely trustworthy. Superb quality of construction and the best part…. The team and the people. They were the best… everyone of them.

Besides the Certificate of Occupancy I feel communication between departments within Pulte would be a huge help. Different departments tend to go back to the buyer for information that could easily by discovered within the companies own network. Besides these issues we do love the home.

Upon arriving with 2 (two) trucks from Florida (2 days) driving with household items were we informed that the closing was delayed and that we had to wait till electrical power was connected to our Townhome. Highly unprofessional and a hardship upon the owner and kids. We had to stay in a hotel and later on in a rental home. The problems we endured unloading and packing our goods in other trucks and stores again were the worst experiences ever for a new Pulte home buyer.

We are happy with the way our new home turned out. Everything looks better than expected. Although there were times we felt communication could have been better, it was an overall great experience and our Pulte team (Brandon and Jesse) were very responsive to our questions or needs.

The three Pulte Members I had the most interaction with were Tyler.B , Jennifer D, and Dalton R. I would give all three of these team members 5 stars. Especially Tyler. Really all three of them were excellent. The underwriting team was sometimes difficult and presented a challenge, and the site could have been more secure after the house equipment was dropped off (ex. leaving unattached water heaters in open garage bays without garage doors). I do believe there were various people in the area looking to loot the incomplete houses, however other than that we are currently very pleased. Great Job !!! ... More

it's been a good experience - all the way from shopping, through purchase. some minor issues but being handled very well.

Troy took the time to get to know us and our needs for a home. He spent a lot of time during our multiple visits in guiding us through the process of selecting the right set of options for the build. JC our construction manager took it from there and worked to ensure the house was a quality build. He worked diligently to address the few issues found during home inspection. For the few issues (minor roof leak, paint work, caulking, etc.) found since our move-in, Pulte Warranty has been very responsive in getting them addressed.

The builder and sales team was very responsive to questions. Really appreciate the timely guidance throughout the process.

The overall experience was great. When meeting with the seller we were given an estimate that was $500 lower than the actual payment, but I guess that’s why it’s an estimate. Just thought it would be closer. Other than that the seller was a great person to work with and made the process easy and enjoyable. The project manager was Ed. If you build Pulte in Columbia Station make sure you get Ed and Chuck as your warranty specialist. Those two guys are great. Ed made sure everything was perfect throughout the building process, and was in constant communication with us. Made a couple tweaks for us mid project that we are very thankful for. Chuck is the warranty specialist. Our garbage disposal broke the first time we used it. A contractor had dropped something in their which made it break when we turned it on. Chuck was on top of it and had someone at our house the next morning. 8 days later our garage door broke. Chuck came over and got it closed for us, and again it was repaired the very next morning. Pulte Mortgage is terrible. I dear with 3 loan people and they all stunk. The underwriter, Connor, was great and the only reason we stayed with Pulte Mortgage. The supervisor, Ari, was great because he understood our frustrations and did everything in his power to make it right. Pulte Mortgage loan officers quit often apparently because we had 3 of them in 2 months. The closers were all rude, unprofessional, and obviously didn’t care about working at Pulte Mortgage. Ironically, after speaking with neighbors, they had similar awful experiences with Pulte Mortgage. We love our new home. We love the quality , design, and neighbors. We are really happy with our choice to have a Pulte Home built for our family, and look forward to making many memories. ... More

I'd rate our overall buying process from start to finish as good. This is our second time purchasing a home (different builder). The Pulte team was good to work with. Specifically our construction lead and the gentleman who sold us the home were actually great regarding communication and working on our behalf. Overall construction is good on the home. We have been here about a month and we are already noticing the imperfections. These houses are going up so fast and the different trades are in and out and you can tell in the product especially in cosmetic areas. We are still waiting on some outstanding projects to be completed by the builder but communication has been good. At this time we would definitely consider Pulte again when buying a new home. ... More

House is great. The Pulte mortgage company was very challenging. I get more experienced than the mortgage consultants.

I appreciated the reliability of the builder and crew effectively managing the build timeline. That along with weekly updates was helpful in knowing what to expect. My questions or concerns were addressed quickly. Now that I'm settled in, I can more fully appreciate the building process and all the coordination it took to build a new home--and now enjoy the end product.

Asher was our sales agent and from the beginning we knew we had struck gold! He was very knowledgeable and very responsive to any issues we had during the building process. Dustin, our construction foreman, had to step in at the end of the building process to take us to the final stretch and did a great job. We felt like the different arms of Pulte Homes were not communicating with one another on the national level. We are extremely pleased with our new home and would go through the entire process all over again in order to get the final result.

Jesse is very pleasant to deal with and super responsive. He follows through and addresses issues promptly. We really like working with him.