Pulte Homes Reviews

This was the best build we have had. Communication throughout the build process was excellent. The quality is superb.

Make sure you have everything complete and to you standards before you move it. Once you get your keys it take weeks/months to get what should have been complete/fixed done.

I appreciate all your work but it is so important have the walk tru done before the closing, to check that everything is well done, because all the mortgage process was fine, but we received the house 10 days after the closing date and so far we have some issues with the house and the garden without repair.

I am moved to spend my time writing this review because of The Builder- Mark- I had a rocky start with Pulty initially but this justifies the adage that goes - all is well that ends well! The builder did a great job. During the interviews,I had the opportunity to see how my home is built. The builder explained the process in such a way that the average man was able to follow what was going on. The builder displayed patience, compassion, and excellence. The builder, Mark reassured me that my home will be impressive when done. And it is! The builder kept to his word and that is what really matters Thank you so much Mark for the good job you did. I know nothing is perfect. I hope any flaws that might show up should not be overwhelming. ... More

As a new home, its fine. If you were looking for a fresh brand new home that is perfect, this isnt it. There are a lot of minor aesthetic imperfections all over the place once youre able to look at things beyond a normal walkthrough. In fact you may be missing things or had the wrong thing installed from the many options selected in your plan. Double check that during your walk through. This is pretty much the reason my review is low for workmanship and materials. There is zero, absolutely zero reasons to have the wrong options installed so that they can be replaced later and a missing option is even worse. So you'll be working with the warranty dept a lot. Project manager and warranty dept are all fairly responsive so someone can help you with all that. But shouldn't have to go through all that if it was done right the first time or have someone do a walkthrough with the options checklist (should not be the burden of the home buyer). Other than that, I actually love my new home can't wait for it to actually be finished. ... More

Sales team is bad at so many levels. 1. No stakeholder management 2. Do not honor the commitments. 3. No updates on the schedules. 4. Didn’t clearly explain all the options.

Finish work on walls, drywall finish terrible

The personnel at Pulte were a pleasure to work with. They were all knowledgeable, helpful and responsive. I like the way the home was built. This is my fourth new home build, my first home build with Pulte and the most enjoyable experience. There is no home build out there that is cheap. There was other value put into the home whose cost could easily be dismissed. In our case, stove dishwasher, microwave, lawn, sprinkler and landscape were included. Because of their size, build delays were minimal and still delivered as promised.

Some of the materials used is questionable - particular the cabinets. Another issue was with finishing of ceiling after we spotted a problem, and the rework has some flaw in appearance. Flooring tiles installation was not good, but we are told that smaller tiles will have issues. Pulte must not offer those tiles if they do not have good installers. Overall - quality of workmanship is not good or great.

I had many problems after the closing. Many many many problems. Very frustrated

As a retired realtor, I found my experience to be quite stressful. The fact that we have been living in our new home for six weeks and we are still scheduling service calls to complete tasks that should have been completed correctly from the beginning is somewhat unacceptable. Had it not been for Austin, our construction manager, I would have totally lost it.

My wife and I are not happy at all with Pulte homes. We have crooked walls, leaking roof, house infested with centipedes etc. . Vanessa lied to my wife and I.

The construction quality of the house is bad. The site managers are not diligent in their work and very difficult to communicate with. Apparently, this is the same view shared by most of the Pulte home buyers in my community. I would recommend looking for a different builder if their is an option to choose from.

We looked at the model homes and loved the quality, features and craftsmanship. But the house we took delivery on did not come close to the same quality and craftsmanship. The details were below my standard of quality and craftsmanship. Waiting for items still to be repaired without any idea when they will be completed.

Overall good experience. The trades people used were not the best. Many issues, lots of details in quality of work. It’s like too big of a hurry to just get it done so some of the work suffered.

The whole Pulte team was great during the home buying process.

Easy experience. Closing took less than 30 minutes.

When I signed my contract, I was given a closing date of 7 months from then. I wound up closing 1 year later. This caused my monthly mortgage payment to increase by $500 per month due to the rising interest rates. During that time, there was no communication. The house would sit for weeks at a time with nothing happening. There was also high turnover in the construction department. Duringthe 1 year, we had 4 different contruction managers. Our sales agent and her boss both left. I don’tvthink I would have built with Pilte had I known this is how the experience would be.

Built to last. Other than a newly planted tree, not a single bit of damage to this new house. Amazing!

We understand that there always will be issues pending after closing. Nevertheless the communication with the office and the personnel in charge of taking care of the issues is worse than bad.. Castle Group is also an organization that needs a lot of improvement.

Overall great experience. Disappointed on our driveway. Our building is th only one with a very short driveway. All other units can park at least 4 cars. We barely get 2.

The time to build was way to long

My wife and I originally wanted to go ground up as far as our next home was concerned. The neighborhood we chose wouldn’t have anything ready until next spring and with the way interest rates were rising, that wouldn’t have been smart. We were shown a spec home that checked 90% of our non negotiables and made an offer. The home has been spectacular thus far and can’t wait to continue to make this space ours for years to come.

Very poor quality, poor customer service, very poor communication. I still have a ton of pending items after 6 weeks of closing

From building the house to the moving day Pulte disappointed in every step. First house was delayed by 6 months from original closing month. Second during construction we requested many corrections - all were ignored Third when we moved in house looked like it was 20 years old not a brand new building. So many incomplete areas, dirty, not professional done touch up. The quality of all materials and the work is very cheap and bad done. Within first week we’re getting cracks and chips on all materials. Very disappointed with Pulte - if we could get full refund we’ll leave this house immediately. ... More