Pulte Homes Reviews

Working with the Lending Company was difficult at best. They continued to ask for information that had been requested more than once. Getting service for issues is very dependent on the vendor being used. Sometimes it is 7 to 10 days and other times it is 7 to 10 weeks. NOT A GREAT EXPERIENCE FOR A NEW HOME.

Bought home in Santa Rita Ranch. Home building process was delayed initially due to no traders availability. Framing was not done properly but corrected upon inspection report. If I hadn’t done inspection I would have gotten bowed studs in many places. Plumbing placement was done improperly and close to wall which was corrected after inspection report done at the final stage. Again this could have missed if I didn’t do inspection. There were definitely quality issues compared to Pulte standards. How ever I am giving 4 star reviews because of my construction manager Steven. He did terrific job in resolving my concerns and resolved most of the reported issues on time. He made my home delivered within time I wanted. Without Steven’s support I probably left with unhappy home. I am happy with final product and thanks to Jessica who is my sales agent and she was always available to answer my questions and escalated few issues for me. I got a wonderful team. I recommend Pulte and make sure to get third party inspections done at each stage. ... More

House quality and workmanship is excellent but several major unresolved issues at closing that were not addressed at all and instead passed around to the warranty department. Warranty department is overwhelmed with the volume of issues and goes completely unresponsive for weeks at a time. Having to requesting repairs and follow up countless times is incredibly frustrating, especially when you should never had to deal with in first place. Besides, dealing with multiple repair personnel showing up at random times makes things worse. Cannot believe I spent over half a million dollars for this sort of "Pulte Experience". Do not buy directly from this builder. ... More

I do love the Condo , but I see where they left walls unfinished and my front door you can see outside light. They said they would contact for a punch list after being at the condo for a while. I am sure they will fix any issues.The appliances are great quality. It is quiet and I love being in the back and looking at the trees. The only draw back is no sunlight comes in to the condo so it is always dark.

Aside from a slow start out of the gate and delays due to materials, we have been very satisfied. From Mario our responsive salesperson to Adam our amazing construction site manager and the Pulte customer service people we have spoken with since moving in, this has been a very good experience. We love the home and feel it is well built and built to last!

Overall good process but elongated by Covid delays in materials. Home build is mostly fine but we are finding some sub par workmanship in areas and obviously things done quickly and not to highest quality. I personally had to chase things up myself and noticed things not done which the construction manager didn’t notice. A number of cosmetic issues after close which took quite some time to fix. Nice team and friendly but overall some poor finishing details.

During the building process, communication was inconsistent with our project manager. We would have to bring up items several times before they were corrected, and some were not corrected. The last week of building was chaos and items were still being completed the day of closing. I know it is difficult to find quality sub-contractors and that is the biggest complaint. Detail work is poor. Each sub that would come in would damage something the previous sub did and we have a lot of bumps and bruises that are still not fixed after being in the house for more than a month. Ultimately we are happy to be in our house and we know we will love it, but for the price, there should be MUCH better attention to detail. ... More

Lack of communication by builder of progress from contract signing to close. Builder was unresponsive to issues pointed out by homeowner during review processes. At the time of final walkthru, the home was not move-in ready and there were many issues identified by homeowner and recognized by builder. Quality of workmanship is very poor, sloppy, and missing many items from the contract/plans by builder and contractors hired by builder. Only a few of the items missing were due to supply chain issues and were explained by builder to homeowner.

Great Experience. The builder is very nice and responds very fast

The sales team did their part and got me everything I wanted in the new home, but that’s where the positive experience ended. After closing expect little support, your loan to be sold, and for them to pull your credit again. My loan was transferred to M&T within two month and when Pulte no longer serviced my loan they pulled my credit again. When I asked them about it, they said it was for an audit and I gave them the authorization during closing. This was a lie. They could not provide proof of the document that authorized the pull and after three weeks, no one has an idea who or why it was pulled. My credit took a significant hit because of this and I’m furious because the credit bureau won’t lift it. ... More

Bought a home, before closing everyone node their heads and after closing no one responding.

Let's start with closing... Closing on our new build was originally 30 June. When going through a walkthrough (blue tape), there were a lot of issues that needed fixing. Building Manager pushed it out 2 weeks to get everything A-OK. Come Wednesday July 13, repairs were being made but still needed to have some things fixed. Building manager said that these repairs would be completed "for sure by Thursday". Pulte title company needed funds transferred 1 day prior to closing to expedite the paperwork which will occur 15 July. So 14 July I wire transferred the amount to close to Pulte Title, then went back to the house to see progress that afternoon. Issues still weren't fixed! Building manager mention that he would push closing if we weren't satisfied (which we weren't), but the wire transfer already went through. Getting money pulled back for a wire transfer is a huge headache so we were forced to close on 15 July with the promise of the last of the items needing repair will be done within 48 hours. Come to today, September 3rd, the issues are STILL not fixed. Pulte is a joke. You can only use "COVID" as an excuse for so long. Typically a new build will take 4-6 months (I know this because we built a new build from Centex back in 2015 in the same area). Building was "complete" in 12-13 months. So with respects to the COVID excuse, Pulte had DOUBLE the time to build this house. Also we're in 2022 where things are basically back to normal. Pulte needs to treat their employees better listening to their needs and providing the QUALITY resources that building managers need (tradesmen, the amount of houses they are in charge of, etc.) The building managers need to have better attention to detail with a house. Inspecting the trade-worker's work and making sure they show up to work, and if they don't, fire them and hire a new contract. Pulte CEO should support this for crying out loud. The amount of money and wasted time due to sub-par workmanship is astounding. When you pay for a half-million dollar house and you feel like your other house that cost around $200K had better craftsmanship, its speaks loud to what this company is really after... money. Pulte doesn't care about the homeowners, they care about their bottom-line. "How much did we make this quarter?" "Let's jack up the prices of these houses because the market is in our favor." "Pump out houses quick; I don't care if the quality is that of Habitat for Humanity Volunteer level." Never again... ... More

very poor customer service, no one answers your service requests

We love our new Pulte home and Gretchen was extremely helpful during the buying process. We closed escrow in less than 30 days. I would recommend buying a Pulte home. They are very well built.

CONSTRUCTION JOB VERY NICE. over all good.

For the price we paid, it should have been better.

Building a home with Pulte was one of the worst experiences of our life. We had previously built two homes with smaller builders and had a positive experience with both. The other builders made every effort to meet our needs, with Pulte it was take it or leave it. We met with the Design Center and after making our selections were later told our wood flooring, wall tile and countertops were not available no effort would be made to provide them. Later while we were in Florida we learned the applince package was no longer available. Our predrywall meeting was another issue. It was scheduled on a date when I was out of town on a trip that had been planned for a year. When we asked to move it back a day we were told that was impossible. My wife went by herself and was left with the impression we would get a key and have access to the house during construction as we did with the previous two houses we built. We found out this wasn't true and we had to make arrangement with our sales rep to go in and see the progress on the house. We had no input into the closing date even within the two week window which was all we heard throughout the construction progress. Finally, the landscaping was down in a very hapharzd manner. We had no input and the landscapers gave no consideration to which plants did well in shade versus sunshine. It seemed like they grabbed whatever was available when they left the nursery and planted them. ... More

Pulte mortgage and the sales person we dealt with were phenomenal…..the craftsmanship and quality of work in the house is sub par

Everything was good up until our walk through. Tyler our CM deceived us and withheld information on our AC unit. For the first month of owning our new home we were without AC (family of 6) for 2 weeks out of 4 weeks. Had 5 total technicians come and give different reasons for not working. The sod was dead and has yet to be replaced, we had no ethernet outlets that we paid for and are still dealing with that issue. No screens on any of the windows, and multiple electrical issues. Since the new Customer Care Manager came on board, he has been amazing in trying to fix the issues we have. Be cautious and ensure all work is complete to your standards. That was our mistake in trusting it would be taken care of before we signed our paperwork. ... More

Don't BUY!!!! Very poor quality and they don't care. They promise the world and nothing but problems. Still waiting for things to get fixed.....no follow up on anything. I upgraded everything and the upgrades are cheap!!!!!! I can't imagine how cheap the standard items are. NOT WORTH THE COST AT ALL!!!!!!!!!

In my life I did big mistake. I buy Pulte home

Wonderful experience except for your sales office where the experience was otherwise.

Buying the house and the construction period was great. The people I worked with (Jake and Charlee) were very responsive and checked in after closing. The after purchase team is the opposite. The emergency line take messages and has a stated 3 day response time.

During the build process everyone was easy to work with and responsive. Then we moved in and things changed. Leaky pipes, broken supply vents, missing vent for the over the stove microwave are all things that should have been right before closing but weren't. Now, the construction crew ignores us. We're told to contact the warranty department, who tells us it will be taken care of but nothing happens. The items needing fixing are small, but the hassle of getting them fixed are very annoying. If you purchase a Pulte home, be very thorough during your pre-closing walk through. Check everything. ... More

Pulte is clearly a quantity, not quality type company. Our home in Wild Blue was a JOKE. Justin forced us to close without mirrors or glass in the bathrooms. The entire house is full of nicks in the walls, unfinished trim work, paint on everything (not just the walls). It is the epitome of sloppy. Getting someone to care once you’ve closed - nearly impossible, unless you make your way up the chain to superiors. Justin must have mentioned his “survey” ten times insisting he didn’t want to lose his #1 spot. While Justin is a nice guy, the only reason he is #1 is because he asks you to do the survey well in advance of completion of your home, before the home is complete and before buyers can take a good look. Despite being in the position for a significant amount of time, Justin apparently forgot that we were to do a quality walk-thru before and after we closed. THIS DID NOT HAPPEN which lead us to the most frustrating, gut-wrenching, disappointing feeling after we closed. We had to BEG them to take care of some of the sloppy workmanship, even our doorbell was on crooked. Not once did Pulte offer any apologies or compensation for our troubles. They truly do not care. I will NEVER build or purchase another home with Pulte. ... More