Pulte Homes Reviews

Overall a good buying experience.

Pulte homes is overpriced for the quality of materials they produce. From the faucets to the flooring it’s all very cheap. Downstairs was mixed with carpet and tile for the standard build they ran tile @ the front door (foyer)and then just laid one piece of carpet in front of the stairs and went back to tile for the kitchen and dining area and back to carpet again for the “living room” which isn’t a living room it looked horrible. The faucets are so cheap it’s unbelievable. The cabinets are super cheap. For the amount of money they ask they could @ least provide the buyers with better quality materials even @ the standard build level. Oh and when you go to the design center for “upgrades” if you take them up on their “upgrade offer”once you leave you’ll realize you could’ve bought a new house or a new car. The design center is a joke!!! The entire build is very cheap for the money they’re asking for their homes. They include a stove, microwave, & dishwasher after all the money you spend you mean to tell me you can’t include a refrigerator too? Everything is really cheap baseboards, cabinets, paint job, flooring, windows. The structure of the build overall is not strategically efficient. The master room is so tiny you’ll think it’s for a kid. The other bedrooms are basically closets. It’s a total rip off building with Pulte. Words can’t quite explain my dissatisfaction all I can say is look elsewhere for a better quality builder. The homes are not worth nearly a half a million trust me. Run the other way and at least see what you can find. Don’t stop here. AGAIN the way they structure the home is basically apartment style. There is NO real living room it’s so heartbreaking. The quality and the structure of the build layout is jaw dropping when you do your final walk through. Their prices are way too high for the quality and amount of space they provide for a full functioning family. Pulte chooses quantity over quality. I’m leaving something out but if you don’t take anything from this review take this note this. Your dollars will not stretch well building with Pulte. They purchase the cheapest materials as far as faucets, cabinets, baseboards EVERYTHING the sinks toilets they’re all HORRIBLE. I understand they’re in the business to make money but this is total greed. I also understand their design center sales pitch but my God even at the standard build level don’t provide the bare minimum quality materials it’s not fair to the buyer whose not “wealthy” people just want to buy a nice home for a half of a million in hopes to stay forever but honestly you can’t stay forever because your family will out grow the living space. There is no living room period and the bedrooms are for newborn babies. Pulte should be ashame for their asking price and then for the quality of work after their sky high asking price. They’re not quality builders please note that. You’ll be disappointed I guarantee. I’m very disappointed. I built nearly a half a million dollar home and my home feels like a cheap apartment. They’re no good with quality, structure layout, or size! Signed A Unsatisfied Customer ... More

From the purchase process through all phases of construction and the Closing on our new home here at Upton Ridge, the entire Pulte team has been EXCEPTIONAL This entire experience has exceeded our expectations (which were high to begin with)! Potential buyers should know that the Pulte team does what they say they are going to do in a knowledgeable, professional and customer friendly manner.

Everything was great. Love it here.

A lot of materials look/feel cheap, and had a lot of difficulty getting responses on issues.

Our experience with Sales and Project Manager was excellent. Pulte built a quality home with emphasis on energy conservation and final finishes. Picking from the Pulte catalog of build options allowed us to specify a home which reflected our needs and wants.

Bad experience. Every phase of construction was completed (fixed) with the absolute worst sub contractors. Pulte’s Framing was so cheap that they do not even use a top plate (2x4) on most of the interior walls. I even had to inform the builder that trusses were sitting on load bearing walls that Did Not Have a Top Plate. This could’ve been fixed when I originally told them. But no, they decked the roof, and shingled before they decided to fix the truss setting on a loadbearing wall without a top plate. By this time, three of the trusses had already broken due to the downward force of the roof deck and shingles. Pulte sent two Non-English speaking day laborers To lift the trusses up off of the top wall so they could install the top plate. The workers tried to use a 2x6 and a hammer to drive support underneath the trusses so they could install a top plate. I actually loaned them a 10 ton hydraulic jack to lift each truss to install The top plate 2x4 Under each truss. As a result of this inferior construction, three trusses were broken due to the weight of the roof decking and shingles that had already been installed. Sheet rockers were nothing more than a day laborers that were hired by subcontractor to come in and attempt to sheet rock the house. Absolutely the worst sheet rock job I have ever seen in my 60 years of being around home construction. Tape bed and texture subcontractor did not use tape on many of the joints in the ceiling. I have never seen this done in my entire life. I paid $550 extra to have the kitchen vent vented to the outside. Pulte subcontractor miss located the outside vent arrangement so it was not where we’re supposed to be. Instead of fixing it correctly, the installer came in with tinsnips and cut out the metal ductwork and patched on A piece of sheet metal to try to correct the location. I told them I would not except that, because I had paid over $500 to have a proper exterior vent for the Vent a hood. It was eventually corrected by installing a Nother exterior vent box. Trim carpentry was pathetic. In setting cabinets, they actually used a hammer to knock holes in the back of the cabinets for the water pipe and drains penetration. Inaccurate cuts on the baseboard trim we’re left for the painters to fill with cock. Painters smeared cock on many of the door jams and then just painted over it. Pathetic workmanship. If you have read this statement to this point, you can get a feeling of what I think about Pulte‘s construction. I actually sent photos to the CEO of Pulte along with two senior vice president‘s in an email. I don’t know who forwarded the photographs to the San Antonio office, but the next day I received numerous calls from San Antonio Pulte office assuring me that all of these problems would be fixed. Well, when I pay top price for a quality construction home, I don’t think things should be fixed. I think they should be done correctly the first time. I have photos of everything I’ve talked about here, plus a whole lot more that I haven’t mentioned. I just don’t have time or the wheel to go through item by item each deficient steps that were taken during the construction process. I will sum up my statement by saying this, just as I mentioned to the CEO of Pulte, the word “quality” and Pulte should not be used in the same sentence. If you know of somebody considering building with Pulte, unless they are somebody that you really don’t like, don’t let them contract with Pulte to build their new home. ... More

Overall we are very happy with the build quality of the home, and communication with construction coordinator. Pulte is working thru a few warranty items.

Delay in Delivery: I Signed the house on December 2021, Promised to deliver by May 2022. Finally delivered in September. Due to that, Paying heavy interest rates. Main Water shut-off Wall: Main Shut off the wall was never working. Scheduled with RT Moore on November '16 th. It requires a 4-hour window and has to break much drywall to fix it. I was wondering how the city inspection got passed with so many issues. Lower-level tub/shower leak: The lower-level shower is leaking and dripping into the bedroom on the first floor of the brand-new home. Trade Partner RT Moore has to break the drywall and fix it. The drywall is yet to fix it. Faulty range hood: It was installed twice. Still, the issue was resolved. Does Any on expect Brand new home? How do you rate your home build like this? Note : Construction Manager Austin Williams is accommodating in listening the issues and helping in his capacity ... More

The sales consultant and the overall buying experience was fantastic! The quality of the home seemed like they skimped a little. Walls/ baseboards aren’t even straight or even.

Pulte is the worst builder ever. Bad finishes, materials and customer service. The construction mgrs don’t perform their duties and are unresponsive to any communication.

Heidi the agent who showed me the Pulte homes was awesome from start to close. I am high maintenance and had a lot of questions and requests. It was also a stressful time for me as interest rates were climbing fast and home prices were starting to move down for the first time in a long time. Heidi stayed steady and confident. She was highly responsive, reassuring, and highly professional/appropriate as I was anxious. In addition Ryan has been great to work with. He was extremely detailed with his walk through and has kept me well informed as work is being done to finish the exterior and the remaining homes on my street. Both he and his partner Daniel (I think was his name) are very kind, considerate, and highly professional. ... More

Everything went great with my purchase I like their integrity and honesty, a solid contract upfront, good communication and quality work. We’re happy so far.

High quality home from a company I trust.

We had a fabulous experience working with Pulte homes as they built our home in Riverhall. From our sales agent Alissa, to our construction manager Ed, everyone was fabulous to work with. We are extremely happy with the end product of the house and look forward to using it in the coming years.

After pointing out a load-bearing beam was left floating it took 3 months of constant asking for the contractor to actually fix the issue and only fixed it the day before they started hanging drywall. Then Pulte painted my house the wrong color and only fixed it after being pressed about it, and in the repainting process they got paint on everything what shouldn’t have paint on it and had to be constantly asked to come fix the parts they missed and they refused to replace/ fix some of the items they got paint on in the process. Then at closing, the construction manager Aaron and I tried to push closing due to the AC not working and hurricane Ian coming in. His management Bill told aaron, I had to go to closing regardless and that the AC would be fixed by the time of closing. I call Bill at closing and he’s tells me the AC will be fixed. Then Bill then calls me 2hr AFTER CLOSING to tell me the AC will not be fixed and that closing should be pushed. Pulte then gave me an list of items they would fix after closing and gave me dates they would have it done by and several of those items were either not fully completed or never done. ... More

Very happy with our home

The team was fantastic and went above and beyond to help me with my needs and concerns

Our original contract showed we would be in the house within 6 months and it was just about a year before we finally closed. As for workmanship, we feel there is a lot of improvement needed. Exterior concrete work is poorly done, we had issues with our cabinets, the wrong breaker was put in for our garbage disposal & wires were lose, we had issues getting our internet & cable done correctly, countertop had to be replaced due to staining on it, sheet rock was cut wrong on a corner yet it was left & painted over and grouting around bathtub not done correctly. Painting needs to be done better, a lot of touch ups needed ... More

Hi my name is Mary the home owner it was one of the best experiences in building my first home with pulte I have my nephew building his home with pulte 5 stars goes to Tyler, Shane, Gil & Teresa! I have already referred 4 people to pulte! Let’s not forget Kimberly in design and Michelle Kirby in the loan department for always going the extra mile!

Overall, the experience was below average. Everything felt rushed, a lot of small details werent explained. When doing walk through, there were too many paint jobs not done, material not yet built and after closing found some main house items missed such as drainage systems. Also leaks in basement which had to work through warranty for weeks to get done even though it was mistake from start. There are still bunch of chips and marks on walls after closing but too much to report and not worth the hassle. The team is responsive when bringing up the issue at first but then there is no communication after. Overall, below average experience ... More

I wasn’t allowed to make my own selections for floors, tiles, cabinets etc. Kind of took the fun out of buying new. The windows are poor quality and some don’t latch/lock. They did not paint the interior of my garage and it looks really ugly when the garage is open. They need to start installing frameless showers and crown molding for homes over 700k price point.

Bed quality of interior work, nobody cares to fox an issues, many promises to fox them but no one was done

From start to finish, the home buying process with Pulte was smooth, easy and enjoyable. Ramsey in the sales office was kind, personable, helpful and professional. She remembered our family every interaction we had and it made us feel like we mattered to her. Our build team, Josh and Ali, were responsive, patient with questions with had, informative and communicative. The home buying process was smooth and we enjoyed it every step of the way. We are so glad we chose a Pulte home!

Very happy with our new Pulte home!