Pulte Homes Reviews

Excellent experience

Leo and Mason were a pleasure to work with through this journey. Leo was great during the early buying process and Mason ***** was great as our construction manager.

Service was great

All good

My negative sales rep experience

Overall, it’s better than average. Pricing is competitive. The responsiveness to issues from customer care team is awesome. This team (especially Joshua ****) deserves 5 star rating. The quality of workmanship and materials are by far the worst and needed to be addressed seriously.

It is clear that Pulte only cares about the bottom line and not about the buyers as people, but our experience has been slightly more manageable because of the few individuals that have put in extra effort when the company leadership has not. We appreciate more than anything Melinda, David, and ***** because without them, Pulte would have let us and our house fall through the cracks. I hope that this review does not come back on those specific people I listed because the poor review I'm giving is for the people at the top, not the people we worked with directly. They were amazing. Leadership is not. ... More

New homes come with their own set of problems just like used ones; however, issues shouldn't require moving mountains and getting state ***** leadership involved to solve them... it does with Pulte. Yard grading and drainage issues, HVAC issues, water leaks in the foundation basement, appliances malfunctioning and outright not working, rain water coming in through exterior doors - all issues our family has been trying to work to get resolved since closing last month. Only the appliances have been resolved. Be prepared for constant pushback and inconvenient time windows for repairs to be addressed (no weekends/no evenings - prepare to take off work). Don't believe me... just ask the neighbors. Highly recommend reaching out to understand what to expect and lowering your expectations to match what's to come... ... More

Disappointed , lack of communication and follow ups. Customer needs to send reminders for next steps.

We were not informed that there would be no built-in sprinkler system for the lawn - that would have been nice to know. The electrical boxes for the village are ugly and are in the front lawn of the houses, right in front of the house. Pulte didn't put any landscaping to hide them or anything and the ***** won't let you plant anything without their approval. On the final walk through, I put blue tape on many different areas of scuffs, paint drips, etc. There were areas of paint that had dried to the vinyl planking floor and were not cleaned up. The closing day a whole bunch of the flaws that we had tagged were not addressed. A portion of the wooden post on the front of the house was missing paint entirely. One of the stairwell balusters was completely loose and fell out. Thermostat was not correctly wired such that the 1st floor was 63 degrees & unable to be raised and the 2nd floor was 80 degrees & unable to be cooled. Pulte did not send anyone out to fix it for 2 weeks. The water spigot in the back of the house basically exploded with water coming out of the top of it. Turns out this was happening to multiple other homes in the development. Either an installation flaw or poor/shoddy materials. The fiberglass shower floor had multiple small chips in it and when I notified them of this shortly after moving in (when I had a chance to clean and get rid of their dust from construction) they said they will not fix it and it is not under warrantee. There were nails poking up through the carpet at the threshold of the doors of the carpeted rooms to the hard floor rooms and we were told this was 'normal.' I have NEVER had the experience of stepping on nails in any other carpeted house I have ever been in. There are spots in the carpeted floor and around the edge of the carpet near the walls where you can feel that the padding under the carpet is not large enough or there is a gap. The motion detection lights that were installed would literally stay on for less than 5 seconds even when you were still moving. It made it IMPOSSIBLE to do what you needed to do in whatever room that was. Had to have an electrician come & replace all of them with standard LED lights. I would never recommend a Pulte built home to anyone. High prices for poor materials and shoddy workmanship. I don't like getting the feeling that I could do a better job than the professional "builders" did in putting together this house. I would have been mortified to hand a house over to someone the way that they did with paint still obviously dried to the flooring that should have been removed/cleaned/tidied. ... More

some of their vendors are low quality, they do not do double doors good, not able to align, plumbers are cheap and same for wood flooring very low quality work

The purchase process was positive, particularly through the design phase and selection of finishes. However, after moving in, we noticed that the overall craftsmanship and attention to detail did not meet our expectations. We have also been disappointed with the management of the continued construction throughout the neighborhood. Additionally, the sales team was not forthcoming about a city project within the development that will increase public traffic through the neighborhood. This is information we believe should have been clearly disclosed during the purchasing process. My advice to prospective buyers would be to ask the sales team detailed questions about not only the home itself, but also any planned construction, infrastructure projects, or other future changes that could affect the neighborhood. ... More

I love my house, but find quality of cabinets and blinds substandard. Huge drainage problem in my back yard which they say will be resolved when houses on each side are completed, but until then I have raging river every time it rains, meaning dogs track in red mud!!!

Everyone I worked with at Pulte during my home buying process was fantastic. They went above and beyond to help me throughout the entire process. This was my first time buying a home and I'm so glad that it was from Pulte!

The sales team and construction teams worked well. They were very responsive to questions. The construction team quickly address an issues. We are happy with our new home.

Day has been phenomenal and I'd highly recommend him. He's responsive and wants to make sure the customer is happy.

overall good, loan process was taking longer than expectation.

Our pre-move in punch list items are still even not close to being completed and it has been over 2 months since our pre-closing walk through. We have emailed Pulte representatives numerous times and are not receiving any responses.

We were one of the first buyers and early residents at this new Pulte development and every day here gets better and better. Event though there is active construction around us, our home is so well insulated that we don't hear a thing. Yet outside our front door the property is becoming more beautiful by the day with gorgeous landscaping, lighting, pathways by the water and new benches. The vibe here is serene and the development's physical layout complements the waterfront and surrounding nature. Our home was thoughtfully designed and well built. There is ample storage and a place for everything. We are delighted with our decision to buy here, and are enjoying every minute in our new home. ... More

Sales and Construction Manger were good and responsive in any matter. Overall, smooth process.

Floorplan and location of townhouse development was excellent.

The sales process was less than stellar. Too many undisclosed changes, unexpected costs and misinformation. Too many excuses. The build process was better. Our foreman tried to compensate for the sales errors. Too many after closing issues that have required weekly visit from vendors. DCCRs and rules and regulations for neighborhood are vague and do not allow for several things that normal neighborhoods would allow. This is my second Pulte Home and my experience from the previous one was a deciding factor in selecting Pulte again. However, if given the choice again, I would choose not to build with Pulte. The standards are not same at all. ... More

Not happy with anything that we've experienced during this process. Vapes found in the home during construction. Rudeness from builders. Lack of communication. Many issues when we first moved in that have still not been fixed or contacted about. Overall, horrible experience. Would never work with Pulte again.

Nick is the best part of the whole process!

The dedication and professionalism of everyone on Pulte's team made the entire building process seamless. They kept us informed of every step, responded quickly to all questions and concerns, and made sure we were completely satisfied with our new home! It couldn't have gone any smoother, and we love our new home.