Pulte Homes Reviews

My sales people & my GC were amazing to work alongside; however, the sub contractors that have done and continue to fix mistakes at my home hired by PULTE are completely unreliable and have added a tremendous amount of stress to this process. There is a lack of accountability across all sub contractors and I am spending tremendous amounts of time & energy coordinating people to fix the mistakes at my home. I bought a new home to avoid these issues and I am frustrated with the whole process since I still have cabinets unfinished, non-functioning appliances, missing crawl space stairs, etc etc.

I enjoyed my experience with Pulte as a first-time homebuyer. My sales rep was great to work with as was the construction manager. My house was delivered within a month of their original estimate from the day I signed on which was pretty miraculous considering the state of the supply chain during my build. Pleased with the final product. My one complaint after move-in has been dealing with the customer care team on the minor follow-up fixes. Lots of time on the phone on hold, slow turnaround times and have had some misses on scheduled service dates.

It is my third and most expensive home with Pulte in an exclusive neighborhood, yet the quality of the workmanship has been the poorest. I am very disappointed. The salespeople, staff, and field manager were all great as always from my previous Pulte experience, however, the quality of work was very poor. It seems we closed on the house, and it needed at least another month before closing. Every day/week I find new issues. I have spent the last 2 months addressing issues. Pulte has been very responsive and have begun to take care of some, but it seems it will be 6 months before they take care of all of them. These are not nick pick issues BTW but real issues that were not completed and some of them big cosmetic items they seem to have forgotten. The mortgage process was another disappointment. The home took over a year to build and during that year they have to pre-qualify me every quarter (at least 4 times) of which they kept running my credit and affecting my credit score. Every time they will ask for the same updated bank statements, wages, etc. Sometimes ridiculous requests such as asking for a letter from my work that I could live 1 hour from work. At the final month they asked me for more money and an effective rental agreement from my previous home when that was not included in any of the four credit reports they asked during the 16 months they took building the home and approving the mortgage. BTW, I have a consistent 800+ credit score in the last few years and this is the third time I use Pulte mortgage, and it has also been the worst. ... More

The home manager for Pulte who was overseeing the build of the house was very responsive, and easy to speak with.

We waited for 3 months at the beginning of the year and walked away disappointed with the development sales management. Connected by recommendation from our realtor to work with Christine and had an A+ experience. The construction manager Scott was outstanding.

The buying experience was good, but there wasn't any introduction to my home

As a first time home buyer with Pulte I wish I never did make the purchase. Too many issues and still going occurring.

Long list of not completed issues, commitments made to deliver resolutions, no follow up to make progress in resolving issues.

Our home building process with Pulte @ Hunters Run Fishers IN, which was supposed to be exciting and joyful turned into worst nightmare of our life as soon as we signed the contract. The new home build process was financially and mentally detrimental to our entire family. Pulte has very poorly managed build process without any oversight on quality, communication, and accountability. We had 5 construction managers changed over 15 month period with no one taking responsibility. As per our initial schedule provided the house was supposed to be in 6-8 months build timeframe . After 15 months with many escalations a closing date was given and yet changed the final closing 3 times at last minute. The delay has caused us thousands of dollars as we miss the low interest time window and also have to sell our existing house for below market price as the housing market went down due to delay by Pulte, Pulte will not take any responsibility or care about our loss. Pulte’s quality of the build is below par for the price they charge on these houses. Don’t get fooled with the quality promises in the marketing material and brochures they handout its next to none. We are still dealing with multiple items to be fixed post closing. I was shocked to learn that every buyer in our subdivision went through same experience and considering group lawsuit. I will not recommend anyone to buy or consider Pulte for their new home build process. Also, they will bully you to give them good rating or you will be held hostage and intimidated to have more delays. ... More

Our construction manager, Jim, was fantastic. He went above and beyond to respond to us at all times of the build. He was thorough with our walk through and made sure we were satisfied. His knowledge of the house and pulte put us at ease. He even provided us with a packet of his most recommended cleaning and basic handyman suggestions for our house as we told him we had some fun projects we wanted to do after move in. Our interactions with him were the highlight of our process and he made it so much better. Thank you, Jim!

I love my new house. Everything is the way I expected. Thank you so much to build my home. I can trust pulte homes.

We had a great experience. The only issues is that our construction was delayed. But this was a supply issue that Pulte told us about ahead of time.

Great process. Got timely updates and times with the home. They did a fantastic job on it too!

Overall the pre purchase, keeping us informed on timely manner, meeting deadlines, closing all worked great. Materials quality also seems to be good, but it is just the beginning. Post warranty attention needs improvement, need the team to share some ETAs or timelines which is missing. All homes do have some issues to fix after we get in which is normal but attending to it and giving ETAs needs improvement.

I worked with Harmony as my sales agent and Crandall as my construction manager throughout the building of my new home. They kept me informed throughout the building process and sent pictures and videos weekly of the construction stages.

We struggled with turning on some essential utilities such as Internet, Gas, problem with dish washer. We still have major issues with sprinkler system leaks that wasted thousand of gallons of water, a front window does not shut, no hot water to our laundry machine. It is difficult to contact Pulte home warranty team. However, the house itself is pretty solid against IAn storm, just 2 of our roof ridges were blown and a few minor items outside the house.

Everyone we worked with at Pulte, including the sales manager and construction managers, were excellent. Communication was consistent and they were always helpful. However, the workmanship of the home leaves a lot to be desired. For the price, I would have liked to see more attention to detail. We still have tiny holes in the wall, scratches in bathroom tile, backsplash tile that is broken, etc.

Overall, it was a decent experience. Mistakes were made, and we had to catch some of them ourselves. So, it is not a worry-free or hands-off building process. You do need to stay more engaged and provide more oversight than I had anticipated. Some communications can get dropped or take several days to get a response. So, be prepared to wait or do several follow-ups. Other than that, things turned out fine and there are no major issues with the house at this point.

Very good experience Pulte comes highly recommended.

Home buying with Pulte was smooth and the communication between the construction manager and sales agent was timely and fluent. :)

We had a great construction manager…at the end of the build. The first one we had was not do great. We did not feel he was aware of what was going on during construction, rarely emailed updates and when we did get them we got one sentence. After he left and we were assigned someone who actually cared about the process, things looked much better but we were at the end when this happened. Nate is top notch as a construction manager. Pulte is lucky to have him

Overall good experience despite supply chain challenges.

Great experience they were very trust worthy.

We had a few issues, only one big issue with the Power Company sub who does the hookup from the box to the house, which ended up delaying our closing a week. Pulte was good to work with especially the site construction manager, who was very excellent at keeping us informed as we were moving from out of state. At move-in we had a very short punch list of items and most were completed within the first few weeks.

I had big expectations about Pulte and their builders let me down. Not what I expected. The workmanship was poor. A lot of things were undone/unfinished, awful job, workers were careless, the person in charge on the workers and walk through lies to you and try to hide things so you sign the papers like everything were done. They put my kitchen appliances broken, poor terminations, poor quality of paint, front doors broken and frames unfinished, lanai door damage, workers paint my tiles with my walls paint on places that were chipped, and the list goes on. Also, a lot of things that were build in the bathrooms didn’t make any sense. The only person that is safe in here and thats why I gave a 3 is Jason Drake. He is A+ ... More