Pulte Homes Reviews

Middle-of-the-road builder suddenly finding themselves building $1m+ homes. Nice people, but really out of their league. It's unclear whether the company even really wants to be selling houses this expensive. It's clearly a struggle for them internally.

The home we purchased is beautiful and with great quality. During the home building process, we got updates and outstanding services from building supervisor, Ivan. It took a little longer than expected to get the home built. But we are satisfied overall.

We were very excited to be building our first home. As we love our house the journey to get the project done wasn’t t as exciting. The biggest area we felt needed more attention was communication. We were told we would have weekly emails and updates and that never took place. We took it upon ourselves to reach out for updates or answers. We then just made it a point it drive to the house 2 times a week to see what was taking place ourselves. As with any projects we knew problems would happen but for what ever reason when it came to solving as buyers we weren’t part of any of the decision making, some of which made changes to our layout. Are we happy with the house, yes. Could this experience been so much better 100%. ... More

Now that we’ve lived in our new house for close to two months we are settling in and are happy with the finished product. Pulte completed some of the punch list items and a few are outstanding, however we are optimistic they will be completed. After a two year search of new and existing homes we found Trillium Farm. The home designs and proximity to Blackwell Forest Preserve were the main selling features for us, Going into the purchase we had read other reviews so we had a sense of what to expect and this was helpful information. As others mentioned, Pulte rushes you through the various phases but is slow in other phases. Our contract signing day was close to the end of the day near the end of August 2021. On that day we had to select all the options and the exterior color scheme or our place in line would go to someone else. It felt incredibly rushed considering the size of the purchase we were about to commit to. Pulte has pre-set color packages. It would have been helpful if they had generic exterior color renderings to see what the combination of finishes look like if they expected us to make such a quick decision. The design studio experience could also be improved. Pulte emails out an electronic design book with small images of the available selections a month in advance of the appointment. Pulte could provide some aids to prospective buyers narrow down selections in advance. Links to manufacturer websites could help. Also, an opportunity to visit the design center on a weekend in advance just to look around and not be pressured by a salesperson would have made the selection day (time constrained) 3-hour design experience so much easier. Once we were in the construction phase, we did not receive the regular communication promised by Pulte. Since we lived in the area, we started making weekly visits to check on the progress directly, and this gave us some peace of mind that work was progressing. The completion deadline shifted several times. We were trying to time the sale of our existing house with the completion of the new one. This is where things became very expensive because we trusted their “firm date”. Instead, we had to rent back our house for a month, then move to a hotel for three weeks, put all of our belongings in storage and compensate a moving company for two moves. ... More

Initial the process was slow primarily due to supply chain issues. But then the problem was with the construction manager never meeting deadlines because too many houses were being built in parallel. Thanks to Josh, a supervisor, he stepped up, made all necessary corrections, and reduced more delays. The overall delay was of 3 months. So, it is important having a contingency.

Dear Pulte sales team and construction managers, Your unwillingness to honor your contractual obligations made our 11 month building experience almost unbearable, our daily struggle to compel you to build a quality home; without end! Not only did you act in bad faith throughout the lengthy construction process, but (on four separate occasions) scheduled our home to close with unresolved structural defects, no built-in appliances, or the required Certificate of Occupancy. We will not soon forget how we were deceived, ignored and disrespected. No new home is worth the indignities we experienced. ... More

Amazing overall experience. Love the home and Jeff has been a great construction manager! Laura is an amazing sale rep! The overall team is GREAT!!

Great team that cares about the clients

1. Closing date extended 7 months past agreed upon completion date. "Quality Build" process failed to identify framing, plumbing, and electrical errors. Missed framing of upgrade option for tray ceiling in gathering room, dryer vent located incorrectly due to plumbing line interference. 2. Home had punch items identified at celebration walk, but 6 weeks later remain incomplete. Including missing light fixtures, incomplete exterior paint, damaged cabinets, missing tile grout work, gaps in window caulk, appliances installed incorrectly, damaged vent hood, damaged water heater, missing bathroom hardware, missing trim on fireplace built in shelving, drywall repairs incomplete. 3. Doors are not hung plum and square with daylight gaps and missing hardware including a temporary exit/entry door with missing floor sweep and deadbolt prep not allowing door to lock. 4. AC appears to be undersized or poor airflow for square footage thus running 3-4 degrees above thermostat on 2nd level. 5. "Final Clean" completed but paint spills remained on tile floors, saw dust inside of drawers/cabinets from hardware installations, tile grout stuck to cabinet trim, front porch with masonry cement splattered on walkways. Upon closing, the home looked used as opposed to new construction. ... More

After paying 500k for my home. I feel the home is not that great quality especially the doors they are so poor in quality.

I appreciate the process of buying and building with Pulte. From beginning to end Nicolas (my sales rep) and Alex (my field rep) were awesome to work with. They explained the steps and walk beside me as I endure the long and tedious process of becoming a homeowner. Pulte is and was amazing!

Kayla was fantastic to work with throughout the process. We absolutely love our house and community. Overall we have been very happy although there are some details that it feels like the builders could have been more careful with. Overall though we couldn’t be happier!

The one year process was very long due but I understood due to inflation. However we got our keys and the foremen guys Tracey and the trainer were pushing us to sign that they took care of things that weren't complete. Tracey brought me the wrong keys to my home, I did not feel comfortable I was scared ppl still had access to my home. I move in and since walk through I felt it was extremely hot downstairs but Tracey and the trainer said "oh it's fine blah blah blah" and turned out the day we move in I noticed the air was definitely not working downstairs. How do "experienced men" not know if an a/c is working on not when I know nothing about construction and know when something is obviously not working. They made me sign the documents with lots of half butt things done. Broken cabinets, disgusting tiles, broken vent fan in the bathroom, cracked ceiling, all my doors are all ruined due to these careless workers painting the doors and closing them now the paint is falling off and it made my doors look all ugly. It is embarrassing to show my home to friends and family with a bad job done. Now let's talk about the person we have to go to about reporting things, she is calling me crazy and making me feel like I am crazy when we waited a whole year for this home and above all We paid thousands of dollars for a home that is supposed to be"new". ... More

Finish work on house is sub par. Grout and paint are already cracking/peeling or non-existent in some places and we have only been in the house a month.

My experience with Pulte Homes was ok. Lot of stuff need to be corrected in the home

It took 18 months to build our home. Encountered a lot of issues with supplier delays and worker shortages. Overall, the project manager did a good job considering he is responsible for the construction of 40 homes.

Everyone I worked with was extremely known and very helpful and friendly; truly a pleasure to work with.

Manny was great! He was very accommodating to our timeline and continues to be a great resource for us!

Nice home, would like more flexibility, support & assistance with options & upgrades and greater attention to detail with final cleaning and punch list items.

Everything went very well during the construction phase. Punch list from the closing walkthrough still not fix for almost 2 months.

They denied my prior submission for a review. Laughable. If I could give 0 stars I would. House was built with 0 care. Bathtub urinated in multiple times. Drinking on the job beer bottles everywhere..food trash etc..ac didn't work for a month and a half list goes on.

My experience is not great . Lot of issues with the construction and poor job on the construction

I do have cowboy issues are been there forever nobody coming to check on and I already talked to Kahrba People about it

I have mixed feelings about the entire experience buying a Pulte home in Alva Florida. At the very beginning a year from the time we moved in, everything seemed pretty smooth and we selected a lot that would work very well for us. We understood we had to wait a while to actually get our final product. Our foreman was very good about keeping us abreast of the progress as a home was being built. Many photos, etc. That was all fine. When we finally got a phone call telling us that our home was ready to close, we were excited. We flew out to Florida anticipating that we would be in a home that was in perfect condition for move-in on the closing date. We were unhappily presented with a home that had not been put together and ready for move-in. We had no vanity mirror in the master bathroom, The small refrigerator had not been placed in our kitchen for wine. The landscaping wasn’t even done yet to completion. There was no door in the second bathroom shower so that shower could not be used. The floors throughout the house had to be touched up with new grout and sealed because The quality of workmanship was substandard. There were many paint issues throughout the house. Sloppy workmanship. We were overwhelmed with literally hundreds of things that had to be done. It was so bad that we had to extend the closing date by one week. And even after we close, we still did not have a mirror in the master bathroom. We also did not have a thick glass divider between the bathroom and master bathroom shower. Now we understand that there are issues right now getting building materials but we should not have been informed that the home was ready for us to come and live in. Thankfully, pulte did a wonderful job trying to correct all these deficiencies. I really felt, we really felt, that a concerted effort was made to remedy all these problems and satisfy us. Pulte was prompt to take care of caulking issues, sloppy paint, grout problems, broken tiles on the driveway etc. in an expedited manner. The final product, our new home, is beautiful and we are very happy with it. We love it! But we had to push really hard to get it where we want it. This is the second owner of the home speaking now. I felt very disrespected by the Tile crew. I felt that because I was a woman I was not taken seriously with my complaints. I was a dentist for 30 years and I ran my own business and to be treated like this was not acceptable to me. I basically had to walk out of the room because three men verbally ganged up on me telling me that I was wrong about the tile. The deficiency in the grout level in the master bathroom shower and floor still is not right. But I had to leave the room and let my husband handle it because I was not getting any respect. The fact that we could not take a shower in the master bathroom Which resulted in us having to stay in a hotel for an extra week really upset me. I thought for sure Pulte would cover that charge because it was their fault for calling us in a week early from a vacation to come to our new home that was completely not ready. When we brought this up to our construction manager, he said that we could have moved in a week earlier and that Pulte would not cover the charge of our hotel. I guess Pulte expects us to not take a shower? We had to pay for a weeks extra stay in a hotel plus, since we were not able to use our kitchen as promised, we had to eat out every single meal for a week. This was not acceptable to me. But the Pulte people said “ too bad “essentially. also, when we pointed out all of the errors in the painting of our home we were told “what do you expect, it’s a production house“. Considering that Pulte claimed excellence and quality of the highest caliber in its construction, this was a shock. Were we buying some sort of low quality home? What exactly did “production home” mean? It took at least 10 days to get the home up to our standards. There were so many errors in painting and caulking. Many many broken tiles on the front pavers. Even our dishwasher and refrigerator were counted at a strange level. There was metal sticking out of the floor where the sliding doors are that really presented a problem. That could easily had caused damage to a person. The fact that I even had to point this out, was especially surprising. When big things like this are not caught by the construction crews, it makes me insecure as to the rest of the construction. It made us really go through the house with a fine tooth comb. The workers just did not seem like they were skilled enough to be working on a Pulte home. Our entire floor had to be re-grouted because the people who do the sealing on the floor said it was a terrible job. That took another two days to fix. After our diligent inspection and complaining, we finally got the house that we were happy with it. It took a lot of effort however. Louisa was very good at listening to our requests and getting them fixed. She was the only one who really listened to us. ... More

It was a Great house!