Pulte Homes Reviews

Quality of the materials used are not good as well workmanship.

Fantastic experience with Pulte; the waiting list to get the model we wanted was slightly frustrating but after putting our trust in Ramsey, we finally got the perfect lot and pre-inventory selection. Laura and Josh were phenomenal! When minor items were identified to fix, we were pleasantly surprised to hear "let's get it fixed now" and even more surprised that they (or their team) repaired on the spot!. Only regret is wish we would have considered more upgrades. Good Job Pulte team!

many things wrong with house, things that should not have happened, but did due to shoddy work ethics. bathroom fixtures fell off wall, broken windows left broken, fan above cooktop, dented, not aligned, gaps where it was attached and fingerprints (many) on wall above cook top. block wall not completed needs one more level and caps, overspray of paint along trim around garage, footprint of black paint on floor, reported within 2 days of move in, one month later im still waiting to get fixed. project manager does not appear to be capable.

We are about to send in a punch list for outstanding items but quality of work is very poor as a lot off things were rushed

Construction Mangers are the stars of the company and are great to work with. The sales staff were unresponsive and did not provide accurate information. Very frustrating at times.

Never again with Pulte

When you have subcontractors the construction boss should be on everyone butt to be sure that completion and quality come first. They should not be slowed to start work on a new site till all customers are satisfied and repair work is completed. This is not quality. Your workers are all interested in their paycheck and not in the quality of their work. Pulse and the construction manager should be out here checking things out DAILY till your customer is 100% satisfied. Also plenty of design flaws. Call. Be happy to point them out.

Very disappointed in the overall conclusion and move in experience. Also, there should be two elevators in each building not just the one, with the amount of use they get.. Very unorganized. Once in, did not find the cabinetry nor the shower doors to be of good quality. Also, have reached out to have questions answered and no one at the Management company has returned my phone call. Rather dismayed, as I had heard good things about Pulte.

Do not recommend at all, poor quality and slow and inefficient response / follow up (mainly after closing).

It was very slow to start but once the new construction Manager Andy came on things got a lot better. Andy did a great job communicating and meeting our needs. I have heard from others in my new community how Andy has made a huge difference in getting their homes completed.

8/10 for our experience beginning to end.

The customer service is excellent, they meet all the times efficiently, the materials used are of the highest quality and the transactions are always clear and precise.

Overall, a good experience except for the constant delays and slides in closing.

Our construction managers have been very helpful since we do not live in our new home yet and are in another state. When there have been issues or deliveries they have been very helpful to us.

Site construction team was excellent. We were rushed to closing while many issues kept popping up. Design and construction of the house seems well done, however some building materials were questionable.

Home has way too many problems, poor workmanship, it was incomplete when delivered to me they have a long list to fix and complete. I will update with how well they do delivering me the home I was promised and if it is corrected, as I am still hoping for integrity and that this is an isolated situation and not their new normal.

Worst home buying experience ever.

The entire procedure was boilerplate for me. I really didn't have too much contact with builders. Maybe there should be an N/A category?

There are a lot of cosmetic touch up needed, microwave not working properly, masters shower drain clogged, some cracked roof tiles, and dying landscape plants,

Process is good. Good quality. Builders team is good. Suggest pulte Overall good experience.

On the final walkthrough on the house there were several things that needed to be repaired, they were fixed. After I moved Ive still been finding several things that need to be repaired. I have contacted the contractor to let him know about the list of things that need to be repaired and he said that they can't do anything about it to contact my insurance. The thing that bothers me the most is all the problems that I have been finding throughout the three weeks that I've been living here, I paid for a new house that was not supposed to have these many issues already. Ive already had to put money out of my pocket for repairs that they left behind ... More

Post del is not good

Pulte group is a nice trustworthy building company. When looking for a house we checked several builders, several communities in different locations of Florida, and came back to Pulte because of their quality for the price you pay and things they offer like warranties on your house (1,2 or10 years on specific house parts) and other options. When checking other builders we saw cases where you buy a new construction house in Florida (from a well-known building company), but don't get hurricane-proof windows (no shatters are included, buy it by yourself), or to get tiles in the kitchen area instead of default carpet (!) option you have to pay additional money. Pulte offers plenty of upgrades you can do to your house. For example, you can add a sink in the garage, a bathtub in the main bathroom, drop tray ceiling in the main bathroom, change the wall texture from the default textured one to smooth walls, change wall colors, or upgrade to a frameless shower, etc. Some builders don't offer these options and you have to buy the whole design type as is. Well. if you buy a quick move-in house with Pulte and the upgrades are already preselected, you can not change them (some of them are structural and the blueprints are already approved by the city). But I am talking about the case where you could make changes, but the builder does not offer these upgrades. With Pulte, you are free to select which tiles you will install in the kid's bathroom and which tiles you will have in the main bathroom. Same with countertops, faucets, or floor types (carpet, hardwood floors). With some other companies, you just have to select a group and in this group, everything is already pre-selected: you get specific tiles, specific light fixtures, and specific countertops, and you can not make any changes. That definitely limits you as a customer. Pulte does not do that, they offer many upgrades and you are free to create your own interior design for your future house. They even offer an additional service where the design team will work with you and will help you create the perfect interior design. Let's talk about sales staff in the Oak Tree sales center. We had a chance to communicate with several sales consultants and they do their best, are very polite and responsive, and will help you with any questions. We particularly worked with Elli and she is super professional. We already closed on our house, we live in it, but still can come to the sales center and ask Elli some questions related to the community or a house or building process and she will answer them. She is always happy to help and this makes us feel confident about Pulte and that means that the company not just sells you a house and forgets about you the next day after closing, but on the contrary, they are always here to help. Same with the construction manager (foreman) and customer care representatives. They provide their phone numbers and emails and you can contact them if you will find some issues in a house (like a chipped tile or cracked paint, this is construction, such things happen). Kevin, our foreman was constantly updating us on how the building process goes by sending us emails with the house photos and providing some comments on what they did this week and what they plan to do next. we met with him several times on a construction site and pointed out some things that need to be fixed (like we noticed a chipped tile on the floor or a baseboard was not painted well) and he was saving these complaints and next time we were visiting the construction site he proudly was showing us what they fixed and how it looks like now. He never forgot about something. Now let's discuss the floorplans. I truly love to check floorplans and find some inconveniences like useless chunks of space or a strangely planned room. but Pulte floorplans are very logical and practical. We visited several model homes in different Pulte communities and overall they are well planned, the houses are not too big so you are not spending a ton of money to cool down all that non-needed space, rooms are smartly planned so kids don't disturb parents and vice versa. Kitchens on Pulte plans are very well designed and main appliances like fridge, kitchen sink, and stovetop/oven and located not far from each other and in a logical way, so you go first to the fridge, then to the sink, and then to the stovetop/oven. That is great because you don't walk around the kitchen spending time. Overall I will definitely recommend Pulte to others and when in the future I will need a new home, I will go with Pulte. ... More

Worst experience ever and very poor build quality Bad customer support

Great experience. We recommend Pulte.