Pulte Homes Reviews

The construction quality of the house is bad. The site managers are not diligent in their work and very difficult to communicate with. Apparently, this is the same view shared by most of the Pulte home buyers in my community. I would recommend looking for a different builder if their is an option to choose from.

We looked at the model homes and loved the quality, features and craftsmanship. But the house we took delivery on did not come close to the same quality and craftsmanship. The details were below my standard of quality and craftsmanship. Waiting for items still to be repaired without any idea when they will be completed.

Overall good experience. The trades people used were not the best. Many issues, lots of details in quality of work. It’s like too big of a hurry to just get it done so some of the work suffered.

The whole Pulte team was great during the home buying process.

Easy experience. Closing took less than 30 minutes.

When I signed my contract, I was given a closing date of 7 months from then. I wound up closing 1 year later. This caused my monthly mortgage payment to increase by $500 per month due to the rising interest rates. During that time, there was no communication. The house would sit for weeks at a time with nothing happening. There was also high turnover in the construction department. Duringthe 1 year, we had 4 different contruction managers. Our sales agent and her boss both left. I don’tvthink I would have built with Pilte had I known this is how the experience would be.

Built to last. Other than a newly planted tree, not a single bit of damage to this new house. Amazing!

We understand that there always will be issues pending after closing. Nevertheless the communication with the office and the personnel in charge of taking care of the issues is worse than bad.. Castle Group is also an organization that needs a lot of improvement.

Overall great experience. Disappointed on our driveway. Our building is th only one with a very short driveway. All other units can park at least 4 cars. We barely get 2.

The time to build was way to long

My wife and I originally wanted to go ground up as far as our next home was concerned. The neighborhood we chose wouldn’t have anything ready until next spring and with the way interest rates were rising, that wouldn’t have been smart. We were shown a spec home that checked 90% of our non negotiables and made an offer. The home has been spectacular thus far and can’t wait to continue to make this space ours for years to come.

Very poor quality, poor customer service, very poor communication. I still have a ton of pending items after 6 weeks of closing

From building the house to the moving day Pulte disappointed in every step. First house was delayed by 6 months from original closing month. Second during construction we requested many corrections - all were ignored Third when we moved in house looked like it was 20 years old not a brand new building. So many incomplete areas, dirty, not professional done touch up. The quality of all materials and the work is very cheap and bad done. Within first week we’re getting cracks and chips on all materials. Very disappointed with Pulte - if we could get full refund we’ll leave this house immediately. ... More

Pulte employees need to have better communication with clients and management isn't the best.

It withstood hurricane Ian for which we are grateful. Numerous little things the need touching up to turn a good experience into a great experience

Pulte made our build experience great even though we were not in Florida. They kept us well informed throughout the process with weekly updates and pictures and there were no surprises when we closed on our new home.

Honestly I just spent a month in the new home and all the stairway is cracking and I remembered I told the building manager about this during home walk. I hate the noise that came out of stairway whenever am going up and down the house.

Poor response from build manager. Lot of finishing issues and unanswered in walkthrough. Quality is not as promised.

Overall, a good home building experience.

Pulte Mortgage was very helpful responsive to all my needs. Ricardo and Andi from Pulte Mortgage were amazing and helped me close very quickly. My home construction manager Dylan always answered my calls or responded back within minutes. Fixed any last minute issues we found same day or next day. Great service from him. Now that we’ve lived in the house a few months, we are finding little craftsman defaults that can be fixed but frustrating because whoever was building it knew at the time they were doing a bad job but instead of fixing or doing it right just moved on because it could probably go unnoticed during a walkthrough. ... More

Communication was huge for me. PulteMortgage kept me well informed of progress of my home being built. The builders were amazing.

we have a lots of issues at home we called them several times it takes more than a month before they do an action. some of our appliances ang not in good condition not working.

Pulte has nobody in charge of the construction of your home, there is no one accountable for the poor workmanship. The construction manager simply blames all of his mistakes on the subcontractors. Our construction manager lied about punch list items getting completed in our new home or used double talk, saying things such as "...that should get fixed..." In reality, Pulte fixes as little as possible for as cheap as possible. We know for a fact either the construction manager or CCM just removed the blue tape on some problems from the final walk through. The trades they send to fix punch list problems often say Pulte doesn't give or pay for the time to fix issues correctly. The CCM warranty manager will also lie to you and spend as little money as possible to protect the Pulte bottom line. After customers miss work 1-3 times to fix the same problem, they get worn down and give up. I will never buy another Pulte home, nor will anyone I can tell about this experience. ... More

Overall the experience was okay. It seemed going great at first. Then our sellers agent from Pulte went to another community last minute that wasn’t communicated to us. Leading up to closing we kept getting move in dates that were not even accurate whatsoever by building manager and sellers agent. We understand nothing is solid ever but didn’t like they were giving us solid numbers/dates and it wasn’t even close to what was said. The actual closing day was memorable in a bad way. Being a first time home buyer I was hoping/expecting more than just signing a few papers and a walk out the door. We were told we were going to be able to move in July 13th after papers were signed and then the week of we were told that we won’t be able to get our keys until later on in the day after the papers were approved by New Mexico. I had to re schedule the my movers to the next day that I had to pay a re scheduling fee for. We didn’t get our keys until 4 pm. (“Your keys are ready. They’re in the drawer by the over”) which I found unprofessional. There were many things wrong with the interior of the home that we were not happy with and some things we are still not happy with. Cracked door that needed to be replaced, scratches on countertop (still Fighting to get fixed), TERRIBLE paint job inside/out, drywall work was done bad, stone work on exterior was bad, siding was a 3/5 (exposed nails, loose siding boards), some trim boards in interior of home needed to be replaced, drawers in kitchen needed to be adjusted as they were not closing properly, outlet to dryer needed to be fixed, bowing on entry wall (interior) that needed to be fixed, and the biggest one of all is the AC unit. These 2 story homes SHOULD be built with two units. One for the upstairs and one for the downstairs. Seems the builder did what was barely required to pass code but the upstairs barely cools down when AC unit is on. Since it is “technically” built to code, there’s nothing we can do about it. We understand heat rises and it’ll always be warmer upstairs but to have to dress with shorts and no shirt uncomfortable upstairs is not okay in my opinion. I recommend not buying a home with 2 levels. Building manager also was switched after the day of closing from Mike to a man who goes by “Jay”. Seemed like he tried to find every reason to not get some of these tasks fixed or resolved. For example: first day I met him I told him about exposed soffit nails and his response was “oh that’s normals. That’s going to happen over time (soffits were put in a month before moving)”.I told him it was not normal after a month of installation. He argued back and said it was, not knowing I work for an exterior siding company and when I told him he felt a little uncomfortable. Another example is he was arguing with me tooth and nails that the scratches in our upgraded black countertops were not scratches and that it was part of the grain pattern in the stone AFTER one countertop professional came and said she couldn’t polish it out because the SCRATCHES were underneath the seal. Another countertop specialist was then sent over to confirm that these are scratches and a work order will be developed to get it fixed. (As we were told since closing date that it would be fixed anyways). The one person as far as building managers out there that is true to his word and gets stuff done is a man name Ryan. He bas been straight forward and says he gets stuff done when he said he will. Great dude! Overall we do love our home truly. The design of the home and the space of the home is what we wanted. We just wish that the contractors that worked on the interior took more pride in their work because you can tell. Seems like they are rushed to throw these houses up. Luckily my wife does interior designing on the side and made this house look amazing! Mixed feelings about Pulte right now. Hopefully time will change my thoughts. ... More

Have had a decent experience so. There are some issues like some electrical ports not working, planted tree that didn’t survive .. etc Trees are apparently not covered under warranty even if they have been planted just before closing and didn’t survive even for a month but was assured it will survive. They don’t want to take care of it. Some of the contracts are very slow to respond or won’t respond at all when issues are raised under warranty at all, have to follow up frequently.