Pulte Homes Reviews

Pulte develops a nice community with a nice choice of floor plans.

Home quality is very positive for some items like finishes and appliances, but these are offset by poor workmanship. There have been several issues with grout, drywall, paint running marks, trim damage, cracked glass, unfinished stucco, etc. Many issues will be resolved by the owner due to the small scale, but give the price of the home, expectations were much higher in the finished product. It is now clear that the price is entirely market driven and not an indicator of home quality which we have come to accept. Customer Service staff and the site manager have done all they can to help with the issues but they are excessive and the trades cannot be mobilized more than once during the warranty period unless there are safety issues (which have been escalated and are being prioritized for repair). ... More

Robb provides fantastic customer service and did a great job throughout the sales process. Updates from the field manager were too infrequent (3 emails in 8 months) and we typically had very minimal notice for any of the build quality meetings. The field supervisor provided great customer service during the final stages of the build. Warranty service is quick to respond and schedule trades to repair.

All the help and contractors have been friendly, helpful and have done a great job taking care of our repair issues. They have gone above what was expected.

Pulte is a good brand and there are some people who are genuinely helpful

Very happy with our new home

The construction manager was a very good person to work with. I'd state that sales and the closing process was below average. It appeared the left foot didn't know what the right foot was doing. During the sale we were promised a few items that didn't come through. Issue was original sales person resigned right after we signed the contract and didn't leave any information on our sale. Person who took over sales never reached out with the exception of an email or two right before closing. If you purchase a home with Pulte document everything. Construction manager Sean was a good person to work through the process with. ... More

We had an unusual experience with hurricane Ian coming to our area about a month before our close. We were slightly delayed because of this but the house stood up well and overall we are pleased with the process.

Overall the experience was good, a solid 4/5. The main reason it isn’t a 5/5 is that the vendors that Pulte uses have been very unreliable with warranty work. A few have completely missed appointments with no notification. This is especially frustrating when I take a day off work in order for this work to be done. Otherwise, the process was great, the customer care person is wonderful as well as the project manager.

1st, for the area, super great value for what you paid for. Other builders charging more for less. 2nd, craftsmanship and vendors could be better but the employee market is bad. 3rd, layout of townhome, very nice. Overall, love the house.

The experience was pleasant. There was some issues but were able to work thru them.

Communication is vital to a successful build relationship. Ask for weekly status updates while making sure you are clear (before starting the process) on what your expectations are.

Very responsive customer service from all pulte representatives! Build quality is solid, but there are some things that could have been cleaner. No issues impacting anything other than looks.

We love our home but make sure to keep in contact with your Project Manager

I honestly love pulte as a builder and their home quality. My experience with the sale agent Alex was great until the end when interest rate spiked up on us. So we as normal people would do, decided to shop around for the best rate. There was a back and forward with their lender and the outside lender when it came to the paperwork requirements. We thought it was a simple fix but after speaking to our sale agent, it’s like our back was against the wall trying to use an outside lender. I don’t regret pultes lender. They ended up giving us a credit and lowering the interest rate based on on my most recent credit score. We did not want any issues with the builder penalizing us on closing late fees. I think my sale agent was not too happy about that because he would mention he would look into something for us from his higher ups than never followed up if they could do something for us. His gift to us was Divosta bag with mini tools in it. I remember him taking a past customer a nice gift bag. My suggestion is if you’re going to use an outside lender, shop around early although, closing date may get pushed back several time on the builder end. Lack of material made it difficult closing on time. Right when we were going to sign our contract, they removed the refrigerator and washer/dryer out the sale price. It was a regret at the end for us because 2000 credit they gave us did not add up to the 6k we ended up spending on those appliances itself. The sale price was kind of high of course living in SFl and the current market. When we signed our contract, the bidding process was over for pulte. The structural we added were things we know we weren’t going to be able to do to the home later on. There are many designs that are considered an upgrade, there wasn’t any incentive at the time. If I could go back, I wouldn’t have added a corner lot since backyard is wide opened facing the street and HOA only allow bronze aluminum fence or privacy hedges. That’s something to think about if you’re big on privacy. Overall, the upgraded materials are great. The thermostat and bathroom basic are a little cheap to me. I love my built in kitchen and the appliance that came with it. There were small correction needed during the walk through. The construction manager was responsive and handled it as promised. The 4 star is the turn around time on closing turned out to be 6–8 months to 1 year and 1 month. I still recommend pulte to friends looking for new construction. ... More

Closing lawyers are a joke!!

Pulte Mortgage was a nightmare to deal with, in particular the loan officer we had assigned to us. He was not responsive to any emails sent or phone messages left and overall not the best experience as we have dealt with many mortgage companies in past. His Assistant Clay was excellent. We advise better communication between project and mortgage company due to all the delays because of labor shortage and supply chain issues. We sent same batch of paperwork to Pulte Mortgage at least 3 times, if not 4 as we were told it became outdated due to closing kept changing. In our total frustration, we ended up going with another mortgage company who accomplished all in 2 weeks. Lastly, We very much resent the fact that due to another delay in closing, we were required to pay $1100, to our mortgage company to lock in our rate for another week. We were informed immediately by Pulte rep when we went with another mortgage co., that we would be charged approx $150 per day by Pulte if our new loan people were not ready at closing. However, when the tables were turned, and Pulte wasn’t ready to close on 9/21, Pulte rep said management would not honor and pay fees charged to us even though Pulte was at fault. We did not close until 9/29. Shame on upper management, we should have been reimbursed the $1100. Otherwise great communication and quick responses from our sales rep, Stephanie, and project manager, Blake. ... More

Overall satisfied but finishing could have been improved.

Easy closing of the house

Pros: The construction manager was very nice and responsive to questions about the build process and timeline. We were able to choose between different packages for the design (flooring, paint color, cabinet color, appliances). The end product is awesome and I'm very happy with having a new build home. Cons: The painters got paint on everything (light fixtures, flooring). There are two stains on the carpet in one of the bedrooms. The blinds that Pulte had as an option do not work (loud clicks and don't close all the way).

We enjoyed every process of our house building. The quality of the house and overall experience has been marvelous for us. Molly is excellent, polite, and cooperative. She is responsive with quick replies and also helped us understand every step since we were first buyers, especially since we are from an international country. Nathan- Our experience with Nathan as a construction manager is very impressive. He helped us to explain every detail of the house and all the other tiny details were taken care of before we moved. We like Nathan more than the previous manager and are happy that the process was taken care of by Nathan while we walked our house. Molly and Nathan definitely made us feel valued and with positive communication and helped us achieve our dream house to be perfect. Thank you Pulte Homes for everything. Deepti and Ishan ... More

The warranty team responded quickly for urgent issues regarding pests and fallen trees.

Was not able to select finishes or upgrade cabinets, bathtub, flooring, paint colors etc. would have liked to upgrade from contractor grade. Design issue with downspout draining water by front door and driveway making it impossible to enter unit with walking thru river, design of walk in shower leaking water onto bathroom floor.

One thing I’m totally disappointed with Pulte workmanship is the way the doors are fixed - All doors (except for 1) in first floor and second floor in our house are rattling. I have not seen that happen in any house. Apparently we were told that, that issue cannot be fixed. Wish someone could help. Other than that, we are overall happy with the construction and the response to our concerns. Will definitely recommend Pulte to others but will be happy if the doors issue is taken care of.

Was a good experience. My realtor Pam was great. Very knowledgeable regarding the overall house purchase & process. All of the Pulte members that I engaged with were available when I had questions. Seth was also very helpful. Spoke with him frequently. Thank you for this opportunity to share my experience.