Pulte Homes Reviews

Poor customer service, not responding to the issue. As the forgein buyer, they took an advantage and did not treat our concern seriously. We only requested the issue due to the different material was using in my new house and was not selected when conducting the upgrade at design center. We were not requesting to remove it but give us the certificate for the material, never heard any response back. Won’t recommend people buy their house .

We love our new home, but the process has had (and is still having) its moments of frustration. Didn't really feel that the sales team was super honest. We were pushed to sign our agreement with the insinuation that prices were going to go up and lots wouldn't be available if we didn't sign right away. They didn't and Pulte came out with a free pool offer and 50% off upgrades 2 weeks after we signed. We asked for a pre-drywall inspection, and had severe pushback. I was close to backing out of the deal and they finally allowed it. Getting a final inspection done prior to closing was difficult but manageable. We have multiple kitchen and bathroom cabinets installed with deep, visible scratches. Pulte agreed to replace them during our final walkthrough, but it has been almost 2 months with no replacements yet. Kitchen cabinet/countertop caulking cracked within the first week and was repaired quickly. The whole community was installed with the wrong size toilet seats. Picky I know, but we have already had to have one replaced because it broke a hinge due to the cantilever. They did replace the toilet seat extremely fast. My front door was missing one side of the seal. I should have caught this during the walkthrough but I think it was removed to touch up paint and never re-installed. We had zero say in the landscaping, which is laid out horrendously. Probably one of our biggest areas of frustration. The "fully mature" landscaping to cover the AC and Pool Units are not "fully mature". We have a pine tree placed directly in front of a window. Hardwood tree placed right next to the driveway. Other minor things we have experienced. Lack of an elevation survey provided to use for flood insurance purposes. It took weeks for USPS to recognize our address. Still having issues with 811 recognizing the address to come mark utilities. I will say that our construction manager was fantastic. He answered every question and walked me through the process along the way. I felt like he was on my team. Overall we love our house, we think that structurally it is well built. We think we got a decent value for the price paid. Pulte has been responsive on small things that needed to be repaired, but have not followed through on larger things as of yet. Their customer care process is easy, just annoying that you have to submit for every little thing. Dealing with things that should have been taken care of before closing is frustrating. ... More

Fast, friendly and sales and working staff very helpful.

Be very careful during the entire process, since the showroom will just say anything & the builder will build to a "spec sheet" you never saw or even knew about until after it's way too late for changes. They will just keep bringing up a survey instead of actually focusing on how to get earn positive reviews.

Grateful to the team and absolutely love my new home!

We bought a "quick move in" home. The sales team and mortgage team were amazing to deal with. I think quality of workmanship was just okay and feeling like the new home experience isnt as great as it should have been. We have a list of items that need to be fixed and should have been caught long before the walk through. Some deficiencies were fixed but some are still pending. Now after possession to be told we have to wait to resolve feels disappointing.

Im disappointed in quality of homes in few scenarios where paint work is done very badly, there was water leakage as soon as we moved, there was a bump on a wall, there were lot gaps between dry wall and doors, doors are not aligned with frame. whole climbing stairs wall is not smooth I mentioned it multiple times but builder didn't try to fix it. Mortage consultant where I was highly disappointed

I recently purchased a newly constructed home, and the experience has been outstanding from start to finish. The quality of craftsmanship is immediately noticeable—everything feels solid, thoughtfully designed, and built with attention to detail. The modern layout makes great use of space, with plenty of natural light and a flow that’s both functional and inviting. One of the things I appreciate most is the energy efficiency and new technology integrated throughout the home. From updated appliances to smart features, it’s clear this home was built with today’s lifestyle in mind. The finishes, fixtures, and materials all feel high-end and carefully selected. The entire process, from initial walkthrough to closing, was smooth and well-organized. Any questions or concerns I had were addressed promptly, which made the experience even more reassuring. Overall, I couldn’t be happier with my decision. This home truly feels like a fresh start, and I’m excited to make lasting memories here. I would absolutely recommend this builder to anyone looking for a beautiful, move-in-ready home. ... More

From start to finish, the home buying process was a breeze. Each step was well defined and there was always someone to answer our questions along the way.

Hampton was attentive and helpful to all of our issues. This was a completely different experience than we had building with dream finders three years prior.

I have purchased 6 homes throughout my life and I am over the moon that my last purchase was the BEST experience of all. The entire Pulte TEAM demonstrate a level of honesty, trust, commitment and follow up that is unmatched. Special thanks to Thomas in sales and Rodney the construction supervisor for all that you have done to make this truly the best home buying experience. Everything begins with people and when you combine that with a quality home you truly have something special. Congratulations to the entire PULTE Team. There are so many options for the home buyer and I would say you are truly missing out if you do not give the PULTE Team a chance to present all that they offer. ... More

Pulte DOES NOT work with you on a closing date. Rush to close. Many items unfinish, If you dont catch a mistake during your walk through things will not get fix. You must do a work order and no one tells you when they will come back. I had outlets not working in Main Bedrooms still no answer to when they will come out and repair. I can't hang mirrors in main bathroom because I need the outlet to work. Window has a deep scratch in it. Didn't notice till I washed the windows. NOW telling me they won't replace. Window will crack in a couple of months with all the construction around me. Paint job done outside needs work because done in snowy weather telling me I have to wait a year to get it done on my anniversary which will be in the winter months again. Torn screens not replaced. Caulking outside needs to be done, If close during winter months alot is skipped over. THey Do not give you any stain for cabinets to match up for scratches and dents by there tradesmen. I spent alot of money and very unhappy with service. ... More

I have gone through a bad experience with Pulte after my loan was approved. Until the loan approval I was helped. Sales team good job. Before the closing, a the final walk through was not conducted. Upon closing, I found the home was not properly identified for the issues that pointed out like cement scraps in the foyer, laminated floors broken joints, scratched fridge, incorrect wiring with rooms, incorrect Ethernet cable marking to the location to which wire should go, lot of doors are not closable due uneven hinges placement specific to master bedroom and other bedroom & toilets, garage door steps wood has holes, sink stopper issues, master bed room toilet paper holder missing or loose fittings, kitchen ceiling drywall breaking, guest bathroom curtain rod had not been placed correctly and fell down, and kitchen area floor cabinet molding ripping off. The house worth 1 million or more and quality is not even matching and finishing awful. Construction over site is not managed and quality inspection is not good. After closing all issues are owners issues and it will be taking longer time to get fixed. To get Pulte builder name corrected a good contractors need to be hired. Contractor builder who supports building have done a very bad and terrible job. No proper quality inspection was conducted for the home buyer isatisfactolion. Issues need to fixed. ... More

My family could not be happier with our home! Thank you, Pulte.

Everyone went above and beyond to ensure we were comfortable in our new home, with outstanding service from Nathan and Aaron through the entire process, and making our dream come true. Underwriting was a different story had to do their job for them to ensure we would close on time, and then they dropped the ball on everything else. Lukly Nathan and Aaron stepped in and ensured that others got their job done so we could move in on time. Thank you for the experience.

While the purchasing process was quick there really were no issues or problems. Overall everything was good and went super smooth.

Overall very happy. Kitchen Cabinets should be Real Wood. And Closet Shelves should be Wood and very sturdy, Other than that Overall quality is pretty good. Had a few warranty issues. They were addressed, no problems there. I would recommend. Just inspect carefully what you are getting and make changes up front. 9/10 Review

Its great to have a new home with absolutely everything working as it should. Winter heating bills are 1/2 of what I paid for a home 40% smaller. Extremely satisfied.

Extremely dissatisfied, I am furious about the fact that the floor was not protected, all tyles are scratched Kitchen countertops are chipped 2 months since closing i have not been able to setltle

Our experience was great. Both Derek and Omar were a pleasure to work with. Overall we had a decent experience, only thing to keep in mind workers need to be a little more organized, less sloppy throughout the process with a bit more attention to detail. Also, cleanliness of the home before handling over to the homeowner should be a little bit better.

Our Pulte journey started with a visit to Summer Bay. We met with Belinda and loved the workmanship we saw in the model homes. From that day forward, all the way through closing, everyone we worked with and met were positive and professional. The process was explained through every step. We love our new Pulte home!

Our Pulte representative and construction manager were amazing to work with. They were honest and very easy to work with. The availability of different layouts of homes was just enough and the selection for interior cabinets, hardware, flooring, tile, etc were a little overwhelming. Stick to a budget and they will help with that! It took o ly 6-7 months from start to finish! Great experience!

The experience was great from start to finish.

The on site construction manager has been outstanding to work with and go above and beyond to help when asked.

Unfortunately, our experience after moving into the home has been extremely disappointing and frustrating. We have encountered multiple issues with the house that required attention, and the process to get them addressed has been slow, unorganized, and lacking accountability. Communication significantly dropped off after closing. It has been very difficult to get timely responses or clear updates on the status of our concerns. In some cases, we have had to follow up multiple times just to get basic information, which should not be the responsibility of the homeowner. What’s more concerning is the lack of ownership in resolving these issues. Problems that should have been straightforward to fix have taken far longer than expected, and the overall coordination has been poor. This has taken away from what should have been an exciting and enjoyable experience of settling into a new home. Additionally, we were informed about a referral bonus at the time of closing, completed all required steps, and provided the necessary information. However, even after the expected timeline has passed, there has been no clear update, and attempts to follow up have gone unanswered. This only adds to the frustration and reflects poorly on the post-closing support. Overall, the lack of responsiveness, delays in addressing issues, and poor follow-through have made the post-move-in experience very disappointing. This is not the level of service we expected after making such a significant investment ... More