Pulte Homes Reviews

Overall experience was terrible. It starts with Sales doing a poor job helping you through the many options. Then it continues with promises from both Sales and the Construction making promises that are never kept. The contracts are written to steer you to use Pulte Mortgage, who is non-responsive unless they want something. Communication is very poor throughout the process. Then to top it off, when you finally get to the ‘Celebration’ phase of the process, the quality of the house they built is not very good. In true Pulte fashion, the final walk through is setup 90 minutes before closing, so you get rushed and miss many of the shoddy items until later. They got our money, but do yourself a favor and avoid any Pulte built homes. ... More

The construction side for the most part went great however the contract/sales side was a total nightmare. We gave our sales rep our check for our earnest money for our lot in November 2021 and despite being told we would have our contract in a week we didn’t get it until March 2022. We asked weekly when we would get our contract and it wasn’t until my husband went to corporate directly we finally got one. They tried to play games and raise the overall price $20K during the process which thankfully didn’t happen. There was total lake of communication and sometimes no response at all to questions from our sales rep. The mortgage side was a total joke as well. We used our own mortgage company because no one at Pulte mortgage seemed to be able to communicate and share the same information. We got several conflicting answers to the same question if we got answers back at all. We are incredibly happy to be in our home but the process of getting there was incredibly frustrating. ... More

The amount of mistakes that had to be redone and corrected was astronomical. It was the norm for things to get done two or three times before they were done in an acceptable manner. And even this wouldn't have happened without us insisting. We noticed workers of all ages and even children and woman doing work. No wonder the exterior paint was a mess, and sloppy work observed. Even after moving in, the stove doesn't work, we have had electrical issues, the front door has been oredered incorrectly twice (still waiting a month later to see if it comes in right on the third try), etc. Part of the problem is just lack of skilled workers, and lack of oversight. I believe Pulte wants to build a quality product, but they are struggling to do so under the post-covid circumstances. ... More

Shawty cheap work! I’m disgusted at the amount of money I paid and the lack of care that went into my house. Can’t get anyone to fix anything properly after several attempts and work orders. Buyers beware!!!

Allow me to begin by saying I believe the design and engineering that goes into a Pulte home is pretty good. This is our third new build home so I do have something to compare it to. That being said, my experience with buying a new Pulte quick move in home has been nothing short of frustrating from the sales side through to now 1 month past move in. The sales people are quick to get you under contract and following that communication sort of drops off a bit. Construction was a little slow getting started and progress was slow due to having gone through two different construction managers before getting to our third one who finally was excellent. He communicated very well and tried very hard to make up for lost time. In the end we closed about one week later than expected. While the work he managed went very well, after move in we found the quality of some of the trades used was a little sub par. Particularly the painting we found to be very thin on walls, with poor coverage throughout the home, as well as a fair amount of overspray and sloppy painting on interior doors. Some minor hardware was not installed by closing and now two months later it's been a struggle to get it put up. A plumbing issue that was identified at our post closing walk through with our Pulte warranty manager took three weeks to get corrected. While the balance of our identified issues are not urgent to be fixed, we have yet to hear how and when they will be addressed. I believe most of the material used in the home is of excellent quality with no complaints of fixtures, windows, doors and HVAC, however some of the appliances are of a low quality. Particularly the dishwasher which is a low builders grade quality priced online at around $350. Overall I'm not yet sorry I decided to go with Pulte, but based on our experience I wouldn't expect to move into your new Pulte home problem free, unlike our first two new builds. ... More

Building a home in this crazy home environment is not easy. Having a great Construction Manager makes a huge difference. He made sure everything was to our liking. If something wasn’t done correct, he made sure it was fixed.

There were quite a few issues with the house from day one. We now have a timeline for fixing most issues, but it has taken a month to get movement on some issues. The most critical issues (toilets backed up, shower not draining and water pouring into porch) we’re corrected in a timely manner. We are still awaiting our wine fridge. It does not appear that a great deal of attention to detail was provided by the tradespeople. We do love our home and look forward to enjoying it once the issues are corrected.

Great overall experience and we are extremely pleased with the quality of our new home.

enjoying my beautiful home

Purchased Corporate spec. Disappointed not able to make a couple reasonable and needed changes for safety and security. I am an 81-year-old buyer. Construction supervision excellent. Communication and responses excellent. Warranty questions and service so far excellent.

The overall buying experience was great. Working with Pulte Mortgage and insurance was easy. Being out-of-state made it difficult to take care of any issues prior to closing. I had two virtual walk throughs but you can’t catch hidden flaws that you normally would catch in person. Trying to get the right contact information to get things taken care after the closing has been difficult and not as responsive. My first home was a Pulte home in Texas. I’ve just purchased one in Ohio. Obviously I trust Pulte as a builder.

Working with the sales consultant was great for the most part, until the very end when communication basically stopped. For your sake, I hope you don't have any issues because getting them addressed is time consuming and getting someone to actually help you is difficult. You pay a lot of money for not great service. I continue to notice poor craftmanship in my home and the interior paint job has tons of issues. It simply wasn't possible to catch everything during our walk through and now what was missed we are stuck with. My floor creaks all over my bedroom. Overall, I love the look and design of my home, but for the money I paid, I would have expected better work. ... More

I really want to rate the experience higher - because I know how hard the employees at Pulte work. Some of the most honest, kind, and hard working folks that really care about what they do. Living in the neighborhood I see how late the project managers work and how during the home buying process the reps make themselves available. At the same time they seem spread really thin, too many projects per person at once. I think sometimes folks would mix up our home with others in their update, there wasnt always a clear path to what would get worked on when, there was delays for a bunch of reasons outside of folks control but sometimes the transparency wasnt there. ... More

Tyler was excellent during our construction process. He has been very responsive and fixed issues that came up on the day of closing. This is our second Pulte build, Tyler was by far a better representation of Pulte value and trust than our last experience in 2017.

I really appreciated Field Manager, Branson, for his good service of my questions and concerns..

Home has multiple issues that still have not been corrected. Multiple people will call and be in touch but work still has not got done. Def not worth the price that was paid. Completely unsatisfied at this pointe and very disappointed.

Everything went pretty well. Would buy from again

after lengthy construction period, I closed the house with the empty promise from field construction manager to make up missing items paid in design, (no blinds, no medicine cabinet). more than one month after closing, I still don't have the items and no dates provided. So frustrated now.

The homebuying experience with sales person, construction manager, mortgage consultant, title, and closing was fantastic - no complaints there. All my complaints are regarding the post sale owner helpline. We have terrible water pressure out of the shower head and I when called the number (in the first week after moving in) to inquire if they can look into it and fix the water pressure, the lady made it sound like "it's your house now, it's your problem"!

45 days after closing the quality issues are still “in progress…”

Pulte failed to hook our septic system up to electric. Three weeks later when we tried to reach out to warranty it was an awful experience. No one would return our phone calls or answer any questions about the system. Also, they left multiple items on unfinished on our home after close, and Pulte has not been responsive in fixing 30 days after close. There is no way to follow up and no one responds to warranty. Not sure there is any warranty with the home. Don’t expect any items to be resolved after you close with them. They are so focused on pumping out more and more homes, faster and faster, they have no interest in quality. ... More

The entire process was smooth and easy

There were a lot of issues with the new townhouse that we recently purchased from Pulte. There is a lot of unfinished work. When we report an issue in the construction, there is no response. The painting on the wall and windows are shabby. A deadbolt lock is forgotten to be installed, and another one can't be used as the latch and the hole are not aligned. And many more. When we report the issues on the Pulte website, no response. We bought this townhouse for location. In the future, recommend staying away from Pulte.

Lumber used in framing was not great. Presented challenges for drywallers. The construction manager was a pleasure to work with though some communications could have been a tad better. Overall, we really love our new home and understand the current conditions in the area for lining up subcontractors.

1. There are some areas at the living room lvp flooring where I can see some pop ups which moves and down. They are pretty significant. 2. There is crack in the concrete near the edge in front porch. 3. Loft carpet has a discoloration of line. This has been passed to builder and they sent a person to check it out. No updates from them. 4. Dishwasher is installed bent towards right side. RDU warranty team says they can look only during the built to last check point which is after 11 months. Is there a way to just have a check and evaluate.