Pulte Homes Reviews

By far the worst experience I’ve had with Pulte buying a brand new home, They over promised and under delivered on completion date, they can’t be trusted make sure to read the contract over and over again, they can change your material options after you signed the contract and there will be nothing you can do about it! They also don’t communicate with you so your always finding yourself reaching out to them.

For me any stars!!!!! I hope that any family will go through something like this again. My family and I decided to invest in our first home and we were very excited that we had found the perfect community. We are first buyers and we thought that they would take us by the hand throughout the process from the financing until the closing. To our surprise it was not. When the day of closing finally approached, we went to see our house and it was totally incomplete. the housework they did was of poor quality and many things were incomplete. Until today I am trying to fix all the things that are missing in my home. The process with the guarantee has been a terrible one and worst customer service. Not to mention that the builder who was supposed to be responsible for fixing all the mistakes and incomplete things resigned and there is another one that is worse than the previous one. I don’t not recommend buy a home with them and especially if it is a house that is not ready to live in. ... More

The process was quick and on time. Pulte offered so much help and resources in terms of funding. The quality of work was impressive. I’m very happy with the whole process.

The personal experience was great. I think Pulte should have made the driveway 2 feet wider. There should be a hose bib in the garage as a standard feature. The the flex room and the second bedroom could be a bit larger to make them more usable. The Moen garbage disposal is a downgrade. But basically I really like the house.

I love my Pulte home! Everybody did a fantastic Job! Ryan and Heidi were amazing through the whole process!

My overall experience was great

Had a very good project manager to work with who stayed on top of things for us. Kept us informed especially with supply challenges.

Extremely disappointed in the quality of product and workmanship in my home. For the price I paid, the lack of care and concern by Pulte's subcontractors is very disturbing. I was told there are 2 walk-throughs completed by Pulte prior to my final walk-through. There was absolutely NO way this was done in my home. And if so, then I guess shoddy workmanship is acceptable within your corporation. There are issues that I addressed long before closing that were not addressed and still haven't been addressed. I've been in my home now for close to 2 months. Pulte's motto appears to be 'pass the buck'. I can honestly say, I would not recommend Pulte to anyone. ... More

Overall a very positive experience!

still we are waiting for fix backyard door and backyard groung not fixed well (not safe for kids)so i want that fix it as soon as possible

This experience has been absolutely terrible. The day that we closed on our house there was trash all over the front yard and brought the issue up to our project manager. The issue was never fixed and on top of that the walk through of the house before close, the house was not even cleaned. Drywall dust, paint splatters and trash was all through out the house. Our close date was pushed 3 different times and when we talked with the pulte agent they promised a ver specific close date. This date was critical for our family because I was getting out of the military and we needed to have an address established to adopt a little boy. The finish work inside the house is absolutely horrible, and being in construction management, literally the worst drywall finishing I have ever seen. There were lights in the house wired wrong and wouldn’t work, the drying machine outlet kept tripping itself, the fan in the bathroom didn’t work, brick veneer was falling off the front of the house, bathroom faucet was constantly leaking, shower pan had a hole in it, broken 2x4 holding up the roof, and much more. Never again would I buy a pulte home or recommend it to anyone. ... More

Colton our construction manager was a pleasure to work with and he was always prompt when we have questions for him. Chad was also very helpful during the buying phase and would I recommend anyone to Pulte.

Our experience was smooth with pulte. they helped walk you through every step of the way.

We enjoyed working with Pulte as they built our home. They were very responsive at the beginning, as we had one sales person for our community of ~40 homes. However, our sales person ended up leaving Pulte and there was a decent gap where questions were hard to get answered due to this. Otherwise the build process was actually very smooth and our house closed on time. We did have a list of items that still needed to be completed post-close. I highly recommend getting these done before you close on your home. It seemed like once we closed, the list of items to be completed were put on the backburner as they focused on other homes that weren't complete yet. We are still waiting on some items to be completed over a month after our closing (which is why I rated responsiveness a 3). But overall, I'd say we were satisfied with the end product and the people that we worked with! ... More

My experience in getting this home built has been excellent. Patrick G, who was the field manager was unbelievable! He was very professional, thorough and responsive. He really answered all the question I had related and not related to the house.

Our building manager was awesome. He addressed concerns in a timely manner.

Nice experience working with Pulte

The Pulte sales team (Dale) and Construction Manager (Wes) were both superb. Responsive and professional, with excellent communication. We worked together as a team to create a wonderful new home.

The construction experience was very good. However the closing became an issue 14 hours before actual due to Alyssa not being current with paper work. Then at closing she left our IDs in the copy machine and we had to drive an hour back to retrieve them.

Expected a little higher quality of house and build. The buying process was smooth.

I am so happy to have had my first home purchase with Pulte! Jason and the entire safe were amazing. Jason was the absolute best and the most patient. He answered all my questions and made me feel so comfortable. Feeling really grateful and am so excited I made this decision.

Worse buying experience. Closed on our contract over a year ago, our house was one of the last one to get done in our neighborhood. For many months we were told a different estimate completion date that was moved every time we didn’t meet it. Communication was poor, finally when we had what I thought it was a set date and had everything ready with the lender they missed it again making us lose a very good interest rate. There’s no accountability, people don’t answer calls, or respond to emails. Finally, after we were scheduled for closing, things started to get rushed. Lots of items missing, poor workmanship. Tons of items were left done improperly, paint job was poor, our quartz is already chipping, tile has cracks, stains all over the tile from the messy job from painting, staples were visibly poking on our stairs carpet, I could go on and on. This is not the first time we build a brand new house and NO this is not how the experience should be, and don’t blame it on COVID. This is just people don’t giving a bleep about the building of your house. ... More

Love our home. Construction team was great.

We found the building experience with Pulte to exceed our expectations. The floor plan fit our family needs perfectly. Our project began on time and ended early, with minimal delays along the way even with supply chain issues. Projects managers communicated regularly with important details handled. We highly recommend Pulte Homes.

Building a new home in SW Florida in 2021-22 was a challenge to say the least. The housing market was overheated, building supply costs were overinflated and labor was in short supply. I was about to give up on our dream to build in Florida when I discovered the Pulte community in Babcock Ranch where I was able to build a house to my specifications on a lot I desired and all I had to do was agree on the price. Although the price I paid was high it still provided a great value for the money compared to the other builders and communities in SWFL. If it wasn't for Pulte I would still be living in Texas. Throughout the process everyone from the Pulte team was very helpful and friendly - sales, design, construction, closing and warranty. Being 1500 miles away in DFW I was concerned about my inability to monitor the construction process and enjoy the experience of watching our new home go up. Tanner, Blake and Steven kept me up to date on the building process through bi-weekly and adhoc conference calls and provided pictures of the progress along the way. Blake and Steven were honest about the market conditions and the challenges they faced with completing construction within our original window. But I feel they never stopped working for me to meet their commitments. We have been in our new home for 45 days now and we absolutely love it. As with every construction project there are going to be warranty items that need to be addressed. Dan is our customer care manager and he has done a great job of knocking out our punch list and getting contractors in to compete the required actions. Dan's communication and responsiveness throughout the warranty phase has been stellar. I have no regrets with our decision to move to Babcock Ranch and build my Pulte home. Although there have been some challenges along the way, I am very satisfied with my Pulte experience. ... More