Pulte Homes Reviews

The variety of build is very satisfying.

Very responsive in the local Michigan market to questions and problems.

Stefano Hankewycz and Jim LaValle are absolutely wonderful to work with. There were disappointing things that happened during construction, but those events were out of their control. The communication and care that Jim and Stefano shared during the build was a blessing during a stressful and unpredictable time.

Everything was great from sales to customer service however, this has been the worst new build from pain crew I’ve ever seen. From caulking to base boards to doors, the painters did a terrible job. This will be fixed but it’s disheartening to see the poor level of workmanship in such a large part of the home’s esthetics.

It was a stressful time to buy but pulte made the experience as efficient and hassle free as possible and we appreciate our new home.

I like everything good service

I was told move-in-date would be either July,August or September. My closing date wad October 19-disappointing.

Great team to work with, very responsive and staying on track.

Good experience. Just a few minor things that needed to be completed after we closed on the home.

The overall quality of the home seems really good. Long wait for home to be built. Finishing touches on home were not good. Home was not clean. Contacted customer service twice and it was a waste of time. Field Supervisor has been very helpful. Moved in to home in October and still have quite a few items that need to be complete, most of which are relatively minor.

The builder was willing to fix every wrong that was pointed out. The builder made sure to update us on the different phases of construction.

Great people to work with, but some

Building a home in the period of labor and material shortages can be challenging. Combined with almost a whole month of rain in May 2021. The builders, Josh and David are very accommodating in answering my questions. They did a good job and I am pleased with the finish out of the house.

This was our first time building a house and we did encounter a few hiccups along the way. The team worked hard to make sure we are as satisfied as possible. However, there were things, predefined by the builder, such as internal home finishes and layout of appliances etc, that no one could change. Kitchen cabinets, flooring and tile options are outdated and limited, in our opinion, and even you pay for upgrades you are not getting what you want. I understand they need to build fast and availability of materials is scarce but honestly, some of the finishes are from the early 2000s. In addition, Pulte has multiple communities with a variety of included and not included options such as fireplaces, turf, whole house humidifier, etc. It is hard even for the employees to keep track what is included in certain communities, let alone the buyer. It would be nice to get a list of what is included as standard while you are building so it would be easier to check your selected options. We are yet to find out how long everything lasts. May be I will update the review in few years. ... More

In buying our first home, my wife and I have a pretty good experience. Our Construction manager was there for us and answered all our questions, our salesperson helped us with decisions and has even gone beyond her duties even after we have moved in. The people who handled our financing and mortage were super friendly and helpful as well! Shoot, even though it was way after hours, one of them reached out towards me and helped my wife and I get a better rate. Overall it was pretty good, the only downfall was the timeliness and that when my wife and I were choosing some qualities of the home, that we could not physically see all that we wanted. For instance, had I known the standard size of the toilets, we would have opted for bigger ones. ... More

The location is nice and it’s quiet with beautiful Mountain View’s.

Derek was top notch in his knowledge level and responsiveness to questions/concerns/issues with individual contractors. He was the one to go to for honest information too. He was a problem solver and hardest worker with the organization by far!

Be patient with their supply chain challenges but demand accountability and communication from them on keeping you updated.

The experience was great. The staff were professional and respectful. However, the uncertainty on the home completion date frequently put us in difficult positions. We had to do multiple extensions to our lease and had to look for alternate places to live due to the frequent and last minute delays to the stated completion date. Rather than delaying the home 0-2 months prior to completion of the home, we would have preferred a conservative estimate 4-6 months in advance to allow us to properly extend our living arrangements. in the end, due to the uncertainty, we would have over extended our prior lease or would have scrambled to find last minute rentals. Both alternatives would have resulted in extra costs. However, over extending our prior lease would have prevented a great deal of stress and heartache. ... More

Our home is beautiful and we feel we had good value and quality. Our issues have been primarily with communication towards the end of the build process. It seems this depends very much on who you have as we had excellent communication from our earlier contact point, sales manager, title company and mortgage provider.

Don't rush your design decisions, make sure you know what's included. Just because you see it doesn't mean you get it. Such as standard pool shows handrail, but you don't get one. All things considered we got a very nice home. Your salesman can give you lots of good info.

Overall, this has been a good first-time home-buying experience.

The experience of buying, construction, and closing on our new home was seem less!

We had overall positive experience with our home buying. We had many minor issues with workmanship and paint quality but many were addressed and we are still waiting to get resolution on some.

Everything went very smoothly considering supply chain delays