Pulte Homes Reviews

The overall construction and build quality was decent. The responsiveness during closing period has been great. Just after the closing the customer support experience has been one of the worse. Even for issues as urgent as gas leak they customer experience manager continued to ignore emails snd and any form of communication for weeks. I wouldn’t spend the money to buy a Pulte home again given how bad the move in experience was.

Buying a house is stressful. The team here at Pulte were helpful and kind as we purchased a townhome under construction. In this challenging real estate market, Heidi and Ryan took care of details with confidence so we could close in less than two months. We are so happy with our place to call home.

Liked the experience purchasing a home with pulte everything was communicated timely and the build quality met our expectations

My parents bought a pulte home on 2006, man did this builder go down the tubes. From my "closing" to current day this house has been a nightmare. Construction manager ian has tried his best but his team has failed him every step. Bad woring , wrong doors in the house , stuck sliding doors, missing sheet rock, 4 nails in my cars tires because of no clean up, glass in my foot! Recently the walk in closet shelf collapsed and fell on my fiancée! The list still goes on! The quality of this house is a joke! The standards this company has is little to none!

Home buying experience was great. However, I do have a few issues with the workmanship in my condo, for instance the master bathroom countertop is not mounted to the counter. But overall happy.

Ben at Pulte home was great!

Everything was done on time. Anything I emailed to Diane and Dustin was was answered the same day. They allowed me to change my counter top. I had a problem with garage door opener he came the next day and gave me a new key pad. Just waiting for a kitchen screen. Thanks a great experience for for a newly widower that hasn’t moved in 45 years.

Pulte promises quality, but does NOT deliver!!!

I would have answered the 15 question build questions completely differently after I moved in if I had uncovered all the problems with my house. The ONLY thing that went well was the title company for this all cash purchase. My punch list is over 20 items long and no one provides updates on anything. The completely wrong counter/sink/mirror/light bar configuration was installed in my master bath. The data panel/closet in the garage has an electrical outlet that is not connect to anything and the other bathroom has a light fixture was not installed and is sitting on the toilet tank. Those are just three of my issues, but the quality of the build is very crappy. The sales personnel, although very personable, don't know details on what they're selling and the construction manager doesn't know the housing development. Construction manager said don't say there are unfinished items in the 15 question survey after closing because people have lost their jobs over this. You need a real ticketing system for service orders with one ticket per service issue. Then you need to provide regular updates rather than communicate either via email or not at all. As it is, service issues seem to fall into a black hole. ... More

Builder uses COVID excuses for 95% of issues that arise during the whole process. In-house financing also does not communicate well or work to make a decent homebuying value. Foundation and framing are good quality work. Finishers are rushed and have poor quality of work.

Salesperson, field manager and customer service afterwards were all very professional, responsive, and home was built on schedule. Easy to see the home in all building phases. Overall a painless and exciting house build!

Be prepared to be a project manager if you decide to build here. We experienced multiple misrepresentations, poor communication, and very little accountability. We fully understand supply shortages and labor issues but the poor communication was fully within the team’s control. We constantly had to request updates and track product delays ourselves. They constantly weaponized our closing date whenever we attempted to hold them accountable for build errors, missing items, and damages to our home. I’m just glad it’s over and can put this experience with Melissa and Matt behind us.

Make sure all your concerns are fully addressed before going to closing table else it will be delayed forever.

The buying process was smooth. I was expecting a higher grade of materials and appliances. Craftsmanship was lacking in the overall build. Areas that needed touch up are being addressed, but still not complete. We do like the neighborhood and the style of home is just right for us.

Get your issues resolved prior to closing

I did not have the best buying experience with Pulte from the mortgage issues to some of the details in the workmanship. I know the mortgage company is "separate" from the builder, however this is not my first new build and from past experiences with other builders, this one by far not the best experience. I had several issues upon moving in. The construction manager was great to work with but some of the other contacts did not live up to my expectations.

everything was good except for the grass ..they put the grass very dry and dead already,, I had to water it every day..that it cost a lot of money in water bill already.. the sprinklers stopped working….I sent the complaint but nobody has answered me

Don’t buy a Pulte home, that’s what I would say to other buyers. Though we worked with some good people, the company as a whole is terrible. They know you can’t afford to walk because of the now much higher prices, and they clearly take advantage of that. Have an issue, tough? We’ll get to it when we get to it. Regardless of how long that may be. They see no reason not to sell a house, even though they don’t have enough people to build them, or enough people to repair them when they are complete. Our inside joke is, what’s not crooked?! We’re now dealing with the hassle of redoing all of our floors, since it would have cost $35000 more to go through their design center. And they don’t have the expense of tearing everything else. It took over a year to build this house, but 3 days before closing, Pulte mortgage was still requesting paperwork. A year not long enough? So please, shop elsewhere.! ... More

The fact that I even got into Wild Blue in the first place is an absolute fluke. Luck was on my side and I was able to get one of the very last lots that were available and a nicer, more exclusive, higher-end property. The sales staff was equally as excited for me as I was to be there, when we discovered that I would be able to build a house after being turned away due to “Wait-Lists” at (frankly lesser) Pulte developments as compared to Wild Blue. I found the overall value, exceptional quality of the development, amenities and affluence of Wild Blue to be extraordinary, which is part of the overall appeal, which well exceeded my expectation. The sales team (Cathy, Heather and Mark) were highly engaged and worked with me to get exactly what I needed, and often covered for each other. Mark had his hand on my wallet, but for all the right reasons, and convinced me that an investment in another bedroom, would benefit the resale value, even though I didn't need the room. He was right, and I knew it, which we laughed at! Cathy was the driving force and made sure that I locked the property, once the right deal was struck. She was a great Buyer's advocate. During the design phase, Laura was engaging and presented lovely options, and was remarkably impressed at some of the coordinated choices that were down selected. I knew exactly what I did and did not want and She made it fun and thus we got exactly what we wanted. The building phase was probably the most fun to watch. David was our production manager and absolutely amazing and supporting exactly what I knew what was going on with the build given my architectural and construction background. Many of the Pulte Team members had text messages from me at all hours with my zany questions, which were always answered. Pulte mortgage was equally flexible and forthright and trying to find the right solution for the longer term and in the end has Asmir in Colorado put together a winning deal that took a lot of finesse. Everybody was readily available and when they weren’t, they were very responsive and communication was not an issue. As a professional Director of Purchasing, it was my pleasure to award Pulte Homes my business on my greatest investment. ... More

What can I not say? Here's a list of everything that went wrong: 1. No communication at all 2. Never told me during the whole process why my home was really delayed for almost 6 months! Interest rates went up, never locked in a rate early because I was told that it would finish next month, next month, next month. and soon December 2021 became May 2022. Pulte didn't care, they just wanted to get the money 3. Workers smoking and eating inside the home 4. No security, hence things were stolen from the home, which then delayed the home 5. Always said that everything has been ordered and they have it in storage, but I am still missing things in the house and I closed two months ago 6. After closing, noticed the dry wall was crooked in multiple areas, hardwood floor was creaking, and paint was not done well. 7. For how much I paid for this house, it was definitely not build to standard or to my expectations 8. I am still finding things that were done poorly. It seems that this home was hurried to be completed, even when they had an "extra" 5 months to complete it Overall, terrible experience and will not recommend Pulte ... More

This was a wonderful experience. The sales persons that we worked with were patient and helpful. The construction manager Chadd, was helpful with weekly updates and quick replies to my emails. There were some delays due to the winter weather but construction construction progressed quickly. The only stress was related to our other home to be sold and planning for moving. I feel that everything possible was done to help us get into this home. We would come by occasionally to check on progress and all the construction teams were very friendly and helpful as we watched their work. I am pleased with the quality of the construction and look forward to living here. ... More

We love our townhouse.

We had a great experience with the sales team. Buying was an easy process. There were a lot of delays and hiccups during the build but we expected that and completely understood. Unfortunately, the communication from our field manager was very poor. He rarely gave us updates, was difficult to get a hold of, and sometimes wouldn’t respond to our calls, texts, or emails for weeks. We finally closed 6 months after our expected closing date. It’s been almost 2 months since then and we are still waiting on cabinet hardware and mirrors in our bathrooms. There is trim missing throughout the house, trim falling off, large gaps between flooring and trim, cabinets scratched/dented, etc. Still waiting on getting our issues resolved. I would not build with Pulte again. ... More

Everything was great until we moved in. Then communication and completion of outstanding items stopped. Not only can't I get the outstanding items completed(like a garage door and sod) I can't even get a date when these tings will be taken care of.

Communication was very poor regarding delays in construction. Information provided by the sales representative was often mistaken or misleading.