Pulte Homes Reviews

Contractor was great. Small issues that were addressed well.

Elected to use Pulte and it’s affiliates throughout the entire purchase process, a one stop shop approach requiring less action on our part. All individuals involved in the process were knowledgeable, professional and extremely helpful. Quality of finished house I rate better than average as some areas of workmanship were less than desired. Overall satisfied with our home buying experience with Pulte and our new home.

The purchase process was easy and I feel confident that my home was constructed well. Working with my field manager was a breeze as was with my sales representative. We opted to finance through Pulte Mortage in order to take advantage of the incentives we were offered, and this was mostly hassle-free although there were times when our loan processor was difficult to work with and unclear regarding various requirements.

I wish they would have given themselves enough time to do more thorough final cleaning.

Home and process was overall good.

Our construction foreman was fabulous, over 20 years with the company and he communicated all the time and was very responsive to our needs. He saw and noticed things and had them down to fix often before we did. Would definitely use again. The process was very easy from the sales process, while building to the financing and closing all with

There is a push to get you to make design decisions quickly (both interior & structural) so you do not have time to think about things. Wish we would have done different features. There are limited examples of the options available. We worked with our project manager 2000 miles removed from the project & he did scheduled walkthrus via Skype & it worked out great. He was a very good manager. sales office was responsive & quick to answer our questions. there is ABSOLUTELY NO FLEXIBILITY to do minor changes, such as not putting up a laundry shelf or bathroom mirrors. We had wanted a turnkey house to walk into, but instead we have many features to finish. Many options had excessive costs to them. ... More

Painting has to be better

Once in the home, my customer care rep has been super. Helpful, understanding and attentive to details. My only issues are with the purchasing process. I was told some things by the sales rep that were not true and the whole buying process is geared to designing and building a home. I purchased an already constructed home but had to follow the same process as someone who was building. That simply does not work well and is quite frustrating since you will find yourself making decisions without all the information you want and need to properly determine the best course of action. When you are purchasing something that is already built, you want to first settle on a price, then get an inspection done and then move on with financing. With Pulte you can't do that. Needs to be fixed. The house itself is of very good quality and with the warranty in place there are protections. But I have very little experience on an ongoing basis regarding execution of any warranty items. I am still in what I consider punch list phase but can say that at this phase, customer care has been great. ... More

Quick response to issues. Stayed on schedule to meet the projected closing date!

I wish there is better communication among teams working with clients. It would have made a lot different had loan team communicated more with the builders so that everyone would be on the same page rather than leaving the client to figure things out themselves.

I would have given you five stars but there certainly some issues along the way that could have been handled differently.

Project took longer than expected at the initial stage, thus pushing the move-in date up. Had some issues having pre-closing punch list addressed. But overall, a company that genuinely strives for good service, and a very good value for a home.

Pulte Mortgage is NOT consumer friendly. I would look elsewhere for a mortgage lender. I had problems from start to finish.

Great updates on building process, and response by the building team. On time building date.

Working with the project manager & sales rep. was a very good experience. They were attentive to our needs. Always patience & helpful.

Overall quality is good. Service to fix warranty claims has been fast when needed.

Construction foreman was very helpful with our questions and concerns.

There are some quality issues and hope the builder can be more careful about the quality.

Keeping in mind that this is a tract builder, the experience was fairly good. The construction foreman and sales agent were both vey good to work with. The foreman addressed every issue we had during the construction. I will say that if we had not been diligent in our inspections during construction that the experience would have been much worse. There were multiple issues that needed to be corrected as we went along. Having said that, everything was corrected to our satisfaction.

Pulte does good work. I would recommend buying a home from them.

Our build manager was absolutely incredible. So responsive, attentive and thoughtful throughout the process.

The homes and community are very interesting. You can count on Pulte to finish what it started, unlike other builders who initiate a community then end up leaving parts of it to another builder that the community looks hodge podge in the end. The sales and design process was great, but execution leaves more to be desired though.

Pulte homes come with average standard options. The model homes give a false impression of what a Pulte home actually looks like. There are many options to upgrade with prices that are very expensive. The home was built very quickly which was a benefit. However, there were numerous repairs that needed to be made due to poor quality work in some areas. The construction managers were responsive to correcting our concerns.

This community's HOA is absolutely horrible in response time for architectural submittals. 45 days and beyond is unacceptable as most vendor quotes are good from 15 to 30 days! As a former HOA president and one who reviewed arbs in a community of 280 homes (and this is a NEW Developoment with no where near that amount yet) my turn around was 48 HOURS! Something needs to be done to get a grip on this timeframe!! UNACCEPTABLE!