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Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 16068 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Pulte Homes - Horrible customer service.
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Surprise, AZ
Horrible customer service. Do not make customers feel appreciated. Took 2weeks for someone to respond to water leak repair
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com.
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
Pulte Homes - Very good and timely responses to any issues which home buyer
- Charlie C.
- Verified HomeBuyer
- July 27, 2022
- Somerville, NJ
Very good and timely responses to any issues which home buyer encounter.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Not at the level of what was offered, i dont think this is what a 1.2 million dollar home should be handled in the closing and the deliver of the home
- oscar P.
- Verified HomeBuyer
- July 27, 2022
- Orlando, FL
Not what I expected. difficult closing process, very messy final walkthrough and a ton of ending issues.
Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you?
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Pulte Homes - Exelent company.
- Lazaro A.
- Verified HomeBuyer
- July 27, 2022
- Kissimmee, FL
Exelent company. Exelent professional
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The worst. No time lines for them. Least bothered about completion. Thing take it own time their stamens to pass the time. Worker goes on vacation. Window or any part is missed it takes 5month wait time. Paid top dollar for cheap service and material
- Mallikarjun V.
- Verified HomeBuyer
- July 27, 2022
- Fishers, IN
Avoid it. And leave peacefully
Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
We love Pulte
- Theodore D.
- Verified HomeBuyer
- July 27, 2022
- Perris, CA
Our only gripe with Pulte was with the morning rtgage division. The building of our home has been amazing though. Even with the issues, they have been very responsive and quick to get them fixed.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - During construction they talked about the levels of material
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Andover, MA
During construction they talked about the levels of material to block out noise. Realizing there would be some potential noise I am disappointed from the noise above me. I know this is cookie cutter construction but given there were some options given there were some additional ones that should be included in a 62+ community, such as a bench seat in the shower. The ability to look at the construction on line was not helpful at all. The message never changed and nothing to see. When it is not a single house but a large complex with people moving in from all over, it might be a good idea ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
defect at home
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Peachtree City, GA
I told him there was a defect at home, They didn't improve quickly, therefore the problem got bigger, They don't respond quickly. I started to regret buying this house.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Pulte Homes - Not very responsive to correct defects
- Denis C.
- Verified HomeBuyer
- July 27, 2022
- Palm Desert, CA
Not very responsive to correct defects
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
Excellent
- Li L.
- Verified HomeBuyer
- July 27, 2022
- Apopka, FL
No kitchen designer been met with buyer. Can't design kitchen cabinets by the buyer.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Kapil
- Kapil G.
- Verified HomeBuyer
- July 27, 2022
- Whitestown, IN
1st week after closing the master bath floor started leaking. A big puddle in the kitchen from ceiling . I am not sure what kind of quality check happens before handing over the House.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 5
Pulte Homes - Fantastic experience with Keren and Luke.
- Daniel A.
- Verified HomeBuyer
- July 27, 2022
- Anna, TX
Fantastic experience with Keren and Luke. Beautiful house! We couldnt be happier!!!Thanks PULTE
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - It was tough getting one of these homes, but honestly the home
- Amir A.
- Verified HomeBuyer
- July 27, 2022
- Princeton, TX
It was tough getting one of these homes, but honestly the home is complete now and I am really happy with it which is what’s most important.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes - Some good some bad.
- William C.
- Verified HomeBuyer
- July 27, 2022
- Naples, FL
Some good some bad. Tough to communicate when you needed things done
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Pulte Homes - Given the current housing market, the price per SF for the house
- Julian J.
- Verified HomeBuyer
- July 27, 2022
- Rockwall, TX
Given the current housing market, the price per SF for the house we bought is a bargain, esp in this community of young parents. The finishing, designs and colour schemes are simple but elegant. The building project managers and sales rep were always available to answer questions we had during the building process. Pulte has found us a home in a neighbourhood that exceeds all our needs. Looking forward to raising my children in this community for the foreseeable future.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Pennington Place
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Walpole, MA
We are so happy we moved here. The unit we bought is well and beautifully built.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Experience
- Jacob H.
- Verified HomeBuyer
- July 27, 2022
- LITCHFIELD PARK, AZ
Everybody did a great job we pretty much did everything from out of state and we communicated over phone or through email and it worked perfect and art did a great job keeping us informed and what the next process would be
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Friendly and Professional
- Jhosan L.
- Verified HomeBuyer
- July 27, 2022
- Orlando, FL
I am very satisfied and happy with my second one new property
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Everything was pretty good for us.
- Tae K.
- Verified HomeBuyer
- July 27, 2022
- Wood Ridge, NJ
Everything was pretty good for us.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 3
Worst planing and metetial quality
- Venkata C.
- Verified HomeBuyer
- July 27, 2022
- Princeton, TX
Very bad design and very poor quality
Pulte Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Excited for our new home
- Thomas R.
- Verified HomeBuyer
- July 27, 2022
- SARASOTA, FL
Building a new home is a challenging process, we are very happy with how it turned out and their help/assistance along the way!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
great teams
- Sofiane K.
- Verified HomeBuyer
- July 27, 2022
- Georgetown, TX
i recomand new buyer came to this campany for buy. house
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Mason is good he response always if I have any concerns.
- Lorena S.
- Verified HomeBuyer
- July 27, 2022
- Forney, TX
Mason is good he response always if I have any concerns.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Pulte Homes - Gita, Marc and Lester were amazing to work with throughout the
- Peter C.
- Verified HomeBuyer
- July 27, 2022
- Estero, FL
Gita, Marc and Lester were amazing to work with throughout the entire process!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Homes - Poor quality and service
- Roy C.
- Verified HomeBuyer
- July 27, 2022
- Clermont, FL
Poor quality and service
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
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