Pulte Homes Reviews

Pulte has a very good process, and is responsive to issues. They do exclusively use contractors for the various steps of the construction process. That can be both good and bad. I don't know if they keep a very high retainage in order to remedy issues and assure quality control.

Overall, good experience throughout. Superintendent was very knowledgeable of the home systems and walking me through the maintenance items. Where I will knockdown a couple of points is the attention to details. There are various locations where paint was smudged on finishes, or floor base wasn’t patched or touched up at corners, but nothing big as of one month in the home. I will also say, the worst of my experience were the final stages of my process with my loan processor and closing agent. They all decided to go on vacation on my closing day without notifying me of who to contact in the case of questions. Overall good acceptable experience. ... More

Lots of options to fit different budgets. Fastest builder in the Columbus area with other builders quoting 10 month build time while Pulte completed in 6 months. Process is fast so need to make decisions quickly and limited ability to change options. Overall happy with our decision to go with Pulte.

The house was done on time and had very few issues. We love the house and the experience with Pulte.

Overall good experience. Closing was not handled correctly or smoothly by sales and mortgage and Title company. Numbers were not matching and closing time was pushed. They made me wait for 4 hours. Closing Date and time change was not communicated to me. Other than the closing issues, rest all went fine.

Overall happy. However, some disappointments. Wire in Master not grounded which was very scary, used some cheap materials to do things especially for a homeowner who upgraded most everything.

Delivered condo in the time estimated with all my choices & colors I selected.

Not gonna lie we've heard a lot of good feedbacks about Pulte Homes that's why we decided to buy our 2nd home with Pulte. We chose a move-in ready. We fell in love the first time we check the house. The design and floor plan are very modern. However, we are kind of disappointed because we've been seeing issues in our house. We know there's no such thing as perfect home but we expect that Pulte is different from other builders and for a half a million dollar house it could have been close to perfect. To be fair their customer service is fast to take action every time we report issues.

Overall it was a great experience. One glaring criticism: We were told by our construction manager that too many people “expect perfection”. Clever way to lower our expectations and then second guess ourselves when we saw something that wasn’t as it should be.

I have purchased two houses with Pulte and they both faced the same issues: Project Managers are changed in the middle of the project. This creates a disconnect between builder and customer. There are issues that had to do with the qualify of the work that should have been in the first place: Walls not straight, corners with bumps, door frames not matching the height; this is like construction 101. I like to think that Pulte is like a Tesla: I like to have one but the quality department needs to improve.

I'm disappointed in the quality of the workmanship. I bought a new home because I did not want to go through the renovation process. The quality of the workmanship has required me to contact Pulte for repairs. The longer I live here the more I see. It disappoints me to have to do this.

Every step of the process was smooth until the closing process. Kyle the project manager was very helpful, prompt and friendly. I found the closing process a bit stressful as I was unaware that a date would be picked for the closing and then was absolutely non-negotiable. That caused a good deal of unnecessary stress. It ended up working out OK but not before a considerable amount of stress and worry.

The process was all easy and pretty straightforward. I would definitely recommend pulte to anyone

Quality, trustworthy, value for price, quick response over all good!

our experience buying this home is mixed. the sales person , mary beth, was very good and responsive. the loan officer, Dave, at Pulte mortgage was very responsive but when handed off to the followup person, Kim, the experience went downhill. all our closing costs were supposed to be paid but since Kim and our insurance person were at loggerheads, we paid our homeowners insurance and she refused to reimburse us. Closing was uneventful. After we moved in the project manager, Travis, was wonderful trying to get issues fixed for us. The problem lies with the quality of the subcontractors. Pulte evidently can't find good ones. Numerous tiles in the home are chipped and they can't locate the exact same size for replacements. After 5 weeks we're still hoping they can find it. The painters are the worst. Paint on the grout, the caulking looks like a 5 year did it. having to redo caulking and scrape and sand baseboards because they are so rough they can't be cleaned. I would still recommend Pulte. I think the subcontractor issue isn't limited to Pulte. Just be prepared to have to have some issues addressed after you move in. ... More

Pulte's pre-move in person really listened to all of your concerns. He was courteous & respectful of your thoughts. During the next week most of the items were repaired in a workmanlike manner. A few items remained but he kept on the task until all items were completed. He promptly followed up. Communication by texts worked well as he always responded in a timely manner. This man is truly professional & a pleasure to work with!

I GOT THIS HOME ON 5/25/23, AT THAT TIME THEY TOLD ME THEY ARE GOING TO LEAVRL THE LANE AROUND THE HOME IN 2-3 WEEKS, IT'S ALMOST 5 WEEKS NOTHING DONE.

I love the home and floor plan. I purchased the premier package and several items in the package weren’t offered anymore like the lighting fixtures. They’re all LED cans, very bright and no dimmers. The communication with the project managers was great. They seemed to care about the quality. Drywall screws were popping out before we even moved in, drywall seam crack, bowed drywall. Window frames are too tight for windows making it difficult to open. Can see bowed window frames. I’ve been here a month and my dishwasher wasn’t hooked up correctly and water all over the floor, entire living room flooring replaced because someone used it as a cutting board during the build process, 4 windows reset and still waiting on drywall repair, cracks and holes in bathroom tile grout and terrible caulking was redone, doors not hung correctly and rubbing, an entire ceiling register missing from a bedroom- BUT the Pulte team has been fantastic about addressing and making corrections. They have been great to deal with. I just feel like theee shouldn’t have been issues in the first place. I do love my house though. ... More

Nick-Project Manager - was meticulous and very responsive and did everything in his power to make sure we were satisfied. Nick gets 5 stars on everything. Andrea - Salesperson - was very short and curt in her messages. Always assumed that she was right and rarely admitted fault particularly when she was wrong. She is also very afraid of picking up a phone to address an issue. She is too reliant on texting and never completes reasoning behind a decision. Strickly a minimal word and no assistance in helping the customer to understand her meaning or provide solutions. Just yes or no and after the initial negotiation strictly NO answers. She should not be in sales. Samantha - Sales Manager never returns calls even after multiple attempts. Never responded to letter outlining our concerns. Tony - Customer Service - Very honest and responsive. Great with making sure the job was done right and great with follow-up. Blair - Pulte Mortgage - extremely good about answering all of our concerns and very good about keeping us in the loop throughout the process. Pulte Mortgage has significantly improved since our previous experience buying our Townhome back in 2019. Rosario - Pulte Insurance - very informative and helpful. Made our decision easy. On a final note, we did not buy a 20' Townhome this time around. We purchased a Fox Hollow. Not sure how Pulte confused this, however we are not surprised as the communication between departments is non-existent. Fortunately, we know from previous experience that if you want to get something answered you must go directly to the person heading that area and it appears that no one communicates with other departments. ... More

Overall, a good experience. House was done quickly, most issues addressed in timely manner. Pulte Mortgage process was cumbersome, took a long time. Some included features were dated and very basic, designed to make you feel the need to upgrade. But overall we have been mostly pleased and love our new home.

Had a good experience overall.

Pulte construction is good and their response is also quick and good but only bit expensive in price when compared to other builders.

Pulte team is very responsive right from sales, construction and support after closing

Great experience with sales agent and construction manager. They really care for customers. Thanks Pulte. Other hand, Pulte mortgage needs to improve their customer service.

The close date got moved back significantly (2 months). Once in the house the quality was great and it came out very nice. There have been some minor issues we've experienced since moving in, but Pulte is quick to send someone out to get them fixed.