Pulte Homes Reviews

We love our home and our happy we purchased. But the service we have received after we closed, has been absolutely awful. Our house was not cleaned prior to moving in, our yard was a complete mess with garbage from construction and we were promised by Andreas it would be cleaned up. Nobody ever came to clean it up and they just came out with bulldozers and covered it all with dirt. So now we have tons of nails, metal, tubes of caulk, aluminum cans, and other garbage buried in our yard. Our construction manager, Andreas, stopped communicating with us regarding final work that needs to be completed. He hasn’t returned a single email or phone call from anyone in the neighborhood. Pulte needs to take more pride in the contractors they hire, and the way they take care of customers. Our yard is now a landfill and it’s absolutely unacceptable. ... More

From start to finish everyone involved was helpful and friendly. The process was smooth and the overall experience was very positive

Please let fix everything before closing

Communication from construction/field manager just has been really poor that I have to give a poor rating despite all other parts of the process being relatively positive. Initially provided dates are never right and promised dates have been broken too many times. I assure you that these problems are not supply chain related because items arrive on time. The problem is in giving incorrect information too many times over and over.

The experience was pretty good pre closing; once we closed on the house, getting timely responses from the Home Care Manager is frustrating at times. The Home Care Manager is having to fix workmanship issues that should have been addressed by the builder. The builder doesn't do a good job in paying attention to the final details just prior to the new owners moving in. All efforts 72 hours prior to the new owners moving in should be for the builder to go throughout the entire house to make sure everything is done right and to standard.

Vitor was absolutely amazing at keeping me up to date throughout the entire process. He was honest, thorough, professional and trustworthy.

Never trust the Construction manager. He will hurry you up in signing the paperwork before buying. Beware. We made a mistake of believing him and signing the papers. Pkease get inspection done. He will try to get you and intimidate you in not getting the inspection done telling you that you don't have to get it done. I still have the recordings of all e conversations I had with him. We are having so many issues with the house. They will take forever to get back with you

Overall it has been a good experience. The challenges are with supply chain issues and communications/dealing with replacements after closing. The coordination is not explained and the homeowner is responsible for dealing with items that need to be replaced. For example, my refrigerator has been a pain to have replaced. Also, due to supply chain issues, I had to find a contractor to do epoxy in the garage. While he came highly recommended by someone at Pulte, he did a mediocre job. Pulte needs to offer more support to the homeowners in these situations. Responsiveness can also be slow during building and post-closing. For those who are living states away during building, we rely on Pulte reps to keep us up to date with timelines/pics, etc. Lastly, while the construction is solid, the finishing is sloppy. This includes paint, carpet installation, things like pocket & closet doors not being installed properly. ... More

Our Construction Field Manager, Chad was the only one who communicated with us; he saved our faith in Pulte. He knew of our frustration with the delays, and he did his best to assure that we were informed without us having to reach out to him first. He also did his best to make sure that when we moved in we had a complete home. We are very thankful for all that Chad did for us! Nick has also been really great at making sure that issues are fixed now that we have moved in. His responsiveness has been greatly appreciated.

Hoping for an enjoyable living experience.

Pulte's team is excellent. We felt we were very well cared for, our opinions counted and Pulte did everything they could to ensure our Satisfaction. Each step of home building was very well explained and we had someone who guided us at a personal level. Great job team Pulte!!

I really was amazed on the speed and holding the timeline. I also would say the weekly progress updates with pictures was a surprise and delight.

we love our home but their are some issues that need to be addressed still. overall home was built great. thank you

It was a great experience.

Poor quality of construction and builder doesn’t respond for reported issues.

Nice homes and great location. A bit expensive if compared to a similar home at a different area in MD like Glenburnie. But you are actually paying for the location.

Great expectation, friendly and knowledgeable staff

Building quality is good and they are responsible for all of my requests.

Our initial contact with Kelly in sales as well as Dayna with the design center was great. Kelly and Blake kept us apprised of stays and Blake and Bjorn have both been very responsive to the punch list. We moved in just less than a month ago and continue to work on that punch list. Unfortunately it seems finding quality labor in specific areas has been a challenge for Pulte along with the rest of our great United States since the pandemic struck.

I purchased my new home on March 9, 2020. After moving in, I have many of the experiences would like to share The construction quality is bad. The reason why I say that is because if I use the app to detect the corner, it looks like the house is not perpendicular between each woods. They just hide by the drywall and you cannot detected it when you walking into the house. In addition, I am not the only person say so, some of my friends, such as the house inspector or constructor builder also mentioned it after they came. Not only that, after two months of I moved in, there is a wire burned out. The reason is when they nailed the lumbers, it is not only they didn't nail it well, but also nailed the nail on the wire so that caused a small burned. After wire reconnection, I still can see the light flashing sometimes when I use few of electrical appliances. Not only that, I also see a not empty beer just next to the fire location, which is the worst situation I never saw. The last big issue I want to address here is that I haven't heard anything back from pulte for following repair. Sucks. ... More

Not impressed . Pricy . No big space

Great quality of workmanship with high quality materials. Quick to response and very helpful

Nothing else to share.

Overall construction was good. But we spent a ton of money on upgrades which included flooring, tile work, cabinets and counters. There wasn't much attention to deal at all. Most tiles in the master shower are wonky, and don't line up. The caulk job was amateur at best. Just sloppy. The floor they installed throughout the first floor has several spots where the planks aren't supported and the seams separate from one another. They installed a floor vent in front of my sliding rear door. They have a light switch literally wedged in a corner upstairs...which looks really stupid. The paint on the baseboards throughout the entire home and the door casing has runs, sags and major orange peel everywhere. They shot nails through the sides of my cabinets when they installed the trim on the sides. None of the cabinet drawers in the kitchen operate smoothly, it seems like there's something dragging. The windows they use are not good at all. Several are very hard to open and the are very drafty. And the screens fit really loose which allows bugs to get in no problem. It is basically very obvious the house was built with the emphasis on time and getting it done fast and not the overall quality. The house was over 500k. It looks like a slapped together flip, and not new construction. Don't spend on upgrades, they will never look as good as the model. ... More

The title company is very badly . No service, no respond or wait until the last minute to respond . The painting of our house is very bad too . Even the main contraction guy who showed us the housing before closing said It was definitely a below a average job