Pulte Homes Reviews

Covid delayed material deliveries extended our build and closing date Consequently our rate increased 1.5 points The materials were acceptable, but installation ruined some of the cabinet doors Painting was poor to average even though we opted for higher level 2 tone paint scheme Kitchen backsplash marble looks bad Garage door won’t go down, keeps reversing Pulte has scheduled trades to address all punch list items and we shall see if fixes are made to our satisfaction

Great experience with Lisa and Jordan!! Back end follow-up team after we closed and completed working with Jordan lacked in response time. Took way too long for backend team to follow-up on issues post closing. Again, Lisa and Jordan were FANTASATIC.

Jennifer and Michael our sales person and construction manager were truly great going above and beyond. There are a few small things that still need done but overall entire experience was wonderful.

Love our Pulte home! We had an easy time getting through the initial processes and once building started everything was easy and pretty quick. Only reason I knocked a star off of workmanship…is because the drywall/texture crews could be a bit better on their finish out. There is a couple places that texture is wavy and corners have been rubbed smooth by their trowels. Paint crews water their paint down tremendously. Other than that, everything is pretty good and the house is comfortable. We are extremely happy with everything!

Pulte delivered in the time that they said they would from the beginning. Pulte was responsive to issues found during the build. Overall it was a good experience to get the house built.

The overall sales experience was amazing. Quick responses to issue and questions. The closing experience also excellent. The aftercare is where improvements are warranted. Slow to respond to open tickets and resolve. I liken it to buying a new car and the aftercare service to the car lacking. Pulte homes are too beautiful and they need yo work in improving their after and customer care experience.

Limited options, Painting work is poor, rough plumbing for basement bathroom not laid out correctly.

Our sales rep Danny was great. Our framing and drywall inspections were fine. There was zero quality control after drywall was installed. Closing day was hectic with multiple major repairs being made. The “celebration” was a joke. It was spent identifying large and small issues around the house. Many have been resolved, but most are still pending. Damaged entry doors, broken flooring, scratched tubs and more touch up. We love the layout of the home and our lot.

From starting Pulte helped us to understand the process but the way it was explained steps are not that much formal or as described on first day. Frame inspection was just a walking in framed house. It was projected like a informative session and guided tour to take pictures of important places where studs and wiring are there. I have few issues after moving in. Response to send someone was pretty good but resolution of my issues are yet pending. Last but not least...no flexibility to change or add anything. Quality of house is very good. It is sound proof from out side but inside,I can communicate from first floor washroom to master bedroom washroom even by whispering. ... More

I have really appreciated the responsiveness of Pulte’s staff. When warranty issues come up, they are fixed quickly and efficiently. However, the townhome I purchased is far less sound proof than advertised. I expected to hear loud sounds, but I can frequently hear doors closing and muffled talking.

We had a great experience considering us all living in a pandemic/COVID period. Reputable home building company and enjoyed working with all involved.

Great people great experience special thanks to Andrea and Ryan also to LEE and Christopher and great service by Ricco love these professionals....

Wish that more “upgrades” such as soft close kitchen drawers were part of the basic home package at this price point ($500k+).

It’s been just over a month that I closed my first home, and I have seen a few issues with overall build quality. Even though Pulte uses good materials, overall workmanship can be only given 3 stars. I raised my hand on a few issues, and the site manager responded that they are working on it; however no response or actions were shared with me after that correspondence. This is not the service I am expecting for the price paid. I understand that a home is built by a human and there will be some errors, however I expect quick response to issues for the premium home price paid from my hard earned dollars. ... More

Pulte is not responsive to issues and bad on communication. Mortgage company horrible

The challenge of the supply chains I realize and have built many other homes but it doesn’t excuse the fact of how dirty my house was during construction and especially after the finishes started going in the cabinets had some white dust all over them that has never been totally cleaned and the cabinets need a lot of repair and look terrible in some places a person worked on them the day after I closed and now have heard nothing four weeks later. My floors were not protected and there are many stains on my new laminate floors. The carpet was dirty or damaged and never taken care of I have lights that don’t work the Courtyard has dented gutters a sadly finished gate and paint and construction materials on the entry door. Everywhere I look I find new things cracked laundry sink scratches on the bathtub and a leaking window when it rains. I was told at closing don’t worry I will take care of you by the person at the walk thru and have never heard from anyone again. I turned a lot of these items in on line a week ago and I am waiting to see if I hear from anyone. ... More

Sales team was pathetic. Construction team was OK until closing but hasn't been responsive after closing. Overall very disappointed with pulte

Great value for the money.

We had a great buying experience from Pulte.

Our experience with Pulte has been great. As with any significant project/building process, there were some hiccups, but every one was addressed. We felt that we were truly working with a customer focused, quality company. Everything from the honesty/transparency in the sales process through their design center selection help, home construction, and closing was excellent. We have a quality home that has met our expectations.

The key to true satisfaction is when things start to go wrong and the organization is willing to work with you. When I bought the house, the rates started to increase dramatically to the point that I would've almost been priced out of the house I wanted to buy. However, at the last minute Pulte managed to ensure that I would be able to afford this home as intended and they did everything they could to ensure I could move in with max satisfaction. This company was already well rated when I first worked with them and made me a first time homeowner. Even my parents who were working along side me as guides were interested in using them for a future purchase. Pulte definitely earned all their 5 from me. ... More

Many thanks for your assistance

All good with the buying process

Very kind and helpful

We were updated weekly by our site manager. We are very happy with our home