Pulte Homes Reviews

We are very disappointed with our pulte purchase. During our pre-construction meeting we were showed by our project manager plygem fold out windows we were getting with the house. After we moved in, we discovered pulte switched out all of the windows without our knowledge. No email or phone call. The windows we received do not fold out. We asked pulte about replacing the windows and they refused. We also had no hot water when we moved in. We had to call an emergency plumber to get hot water. We had versions issues such as the house was not cleaned when we moved in. There was blood behind the master tub. A jumper duct was missing and we had a mismatch of cabinet doors. There was no attention to detail by our project manager what so ever. Till this day, our project manager has failed to reach out over the window issue. We spent 700k for this house and we are very disappointed how the process went. ... More

This is the 3rd new home that we have purchased in the last 10 years or so. Initially, everything sounded great and it seemed as if Pulte truly stood behind what their employees said. Now we are noticing too many issues with the craftsmanship and no one giving a solution to the repairs needed from a water leak. There has been a hole in our main floor roof for almost 3 weeks now and we are told that someone needs to come assess the situation AGAIN next week. Most of the craftsmanship issues are misalignment of cabinets/drawers, door latches and hinges, and french doors. Also making cuts too small or jagged leaving a poor finish or gap. All these problems can be fixed with more care in the overall finished product and a true quality control process. This process may exist but it is almost definitely not followed, some of our walk-through fixes were missed and should have been seen if they were inspected. Please contact me if you need any clarification, that way I can actually speak to someone about our roof issue. Thank you ... More

I started my experience with Pulte in April 2021, I was told the house would be completed in September 21 but wasn’t closed until March 22. Numerous problems other than delays. I understand the delays due to the times we are in but when mistakes are made and pointed out without being addressed only to be held up later, that’s completely on Pulte management. Quality materials are okay but workmanship is very subpar, either they can’t get quality workers or they hire the cheapest. At closing I had a list of things to be accomplished and was assured they’d be complete, I even gave the project manager a good review to assure things got done even though he didn’t deserve it. After being in the house 2 months, i still have about 12 items to complete including a leaking basement. They haven’t replied in a timely manner to any issue during this whole process. Definitely wouldn’t recommend them. ... More

I appreciate Chris and Dale working through the process of building with us. The gave us confidence that everything would be taken care of and made themselves consistently available for questions or concerns. Of course during a building process issues come up but between the two of them they never felt like big issues and the lines of communication begin so open helped us remain comfortable and confident.

Pulte offers quality cookie cutter homes. They have descent floor plans and great layouts. They are not able to alter build plans in the beginning. The little changes that were asked were not able to be accommodated because they lack a good internal process communication. Surveys post build do no good, they need surveys after each part of the build process. 8 steps should include 8 surveys plus any other data Pulte would like to collect.

Very much pleased with the entire process from my initial visit to see the model, through the sales contract and the updates provided during the construction of my new home.

The shoddy workmanship and lack of attention to detail were very disappointing. It seems as there were unqualified workers building my house and pulte construction personnel did not hold them to a high standard.

Overall we had a good experience. We enjoyed the entire process of planning building our new home. The pulte consultation at the design center was a pleasant experience. The only thing I would like to have known was all the additional add on we could have received. Example gas line outside for a grille, additional outlets in the garage and outside. Being first time home buyers we did not have any experience in building a house.

Went very from start to the end.

Once you close on the property, I can't seem to have any luck getting hold of anyone for service request.

We are very pleased with our new home and are impressed with how responsive and helpful the staff have been throughout the entire process.

The build quality is awful and the customer service is even worse.

Nice work. Recommend to the other people.

Excellent experience all around and many options to customize the home.

We love our home and our happy we purchased. But the service we have received after we closed, has been absolutely awful. Our house was not cleaned prior to moving in, our yard was a complete mess with garbage from construction and we were promised by Andreas it would be cleaned up. Nobody ever came to clean it up and they just came out with bulldozers and covered it all with dirt. So now we have tons of nails, metal, tubes of caulk, aluminum cans, and other garbage buried in our yard. Our construction manager, Andreas, stopped communicating with us regarding final work that needs to be completed. He hasn’t returned a single email or phone call from anyone in the neighborhood. Pulte needs to take more pride in the contractors they hire, and the way they take care of customers. Our yard is now a landfill and it’s absolutely unacceptable. ... More

From start to finish everyone involved was helpful and friendly. The process was smooth and the overall experience was very positive

Please let fix everything before closing

Communication from construction/field manager just has been really poor that I have to give a poor rating despite all other parts of the process being relatively positive. Initially provided dates are never right and promised dates have been broken too many times. I assure you that these problems are not supply chain related because items arrive on time. The problem is in giving incorrect information too many times over and over.

The experience was pretty good pre closing; once we closed on the house, getting timely responses from the Home Care Manager is frustrating at times. The Home Care Manager is having to fix workmanship issues that should have been addressed by the builder. The builder doesn't do a good job in paying attention to the final details just prior to the new owners moving in. All efforts 72 hours prior to the new owners moving in should be for the builder to go throughout the entire house to make sure everything is done right and to standard.

Vitor was absolutely amazing at keeping me up to date throughout the entire process. He was honest, thorough, professional and trustworthy.

Never trust the Construction manager. He will hurry you up in signing the paperwork before buying. Beware. We made a mistake of believing him and signing the papers. Pkease get inspection done. He will try to get you and intimidate you in not getting the inspection done telling you that you don't have to get it done. I still have the recordings of all e conversations I had with him. We are having so many issues with the house. They will take forever to get back with you

Overall it has been a good experience. The challenges are with supply chain issues and communications/dealing with replacements after closing. The coordination is not explained and the homeowner is responsible for dealing with items that need to be replaced. For example, my refrigerator has been a pain to have replaced. Also, due to supply chain issues, I had to find a contractor to do epoxy in the garage. While he came highly recommended by someone at Pulte, he did a mediocre job. Pulte needs to offer more support to the homeowners in these situations. Responsiveness can also be slow during building and post-closing. For those who are living states away during building, we rely on Pulte reps to keep us up to date with timelines/pics, etc. Lastly, while the construction is solid, the finishing is sloppy. This includes paint, carpet installation, things like pocket & closet doors not being installed properly. ... More

Our Construction Field Manager, Chad was the only one who communicated with us; he saved our faith in Pulte. He knew of our frustration with the delays, and he did his best to assure that we were informed without us having to reach out to him first. He also did his best to make sure that when we moved in we had a complete home. We are very thankful for all that Chad did for us! Nick has also been really great at making sure that issues are fixed now that we have moved in. His responsiveness has been greatly appreciated.

Hoping for an enjoyable living experience.

Pulte's team is excellent. We felt we were very well cared for, our opinions counted and Pulte did everything they could to ensure our Satisfaction. Each step of home building was very well explained and we had someone who guided us at a personal level. Great job team Pulte!!