Pulte Homes Reviews

Overall I am happy with the purchase of my new home however there’s been little things here n there that I feel could’ve been done better. The paint on the exterior n interior are not good quality, I see chipping already. Interior painting of the house seems to have been rushed in my opinion. Thank you

Your team is doing a great disservice to your organization with their shoddy workmanship, rude behavior and a seemingly transactional approach. In their haste to complete a home in 90 days they are forgetting that at a bare minimum the home must feel good to the occupants when they move in. Cracks in a new home, uneven floors, waviness in walls and corners to name a few have been sighted and reportd. Your construction crew and customer service seem content to pass the customer on between themselves not taking ownership of issues that have been highlighted to them and addressing them appropriately. ... More

Beautiful communities with great amenities

From our salesperson to our builder and now our customer service team, this has been a tremendous team start to finish! They have been very helpful throughout the process. They have communicated every step of the way and helped resolve any issues as they have risen. Amazing team, amazing company!

Pulte has provided me an incredible experience in building my home. Every step of the way, Gita and Omar and others have shown me compassion, empathy, joy, fun and professionalism. The communication was awesome. I have built four homes and this has by far exceeded my expectations. Thank you Pulte for embracing me in Verdana Village. .

Beautiful house, customer service team is amazing and responsive

In sales, Claire is wonderful! She is knowledgeable, organized, and quick to respond to questions. Our construction manager, Steve went above and beyond to make sure everything was perfect in our new home. He's even stopped by to help us figure out a couple of things. The build process went extremely smoothly thanks to these two individuals. My husband and I are really pleased with our new home.

Overall process was straightforward. The mortgage process was also efficient and teams have been responsive. Did have quite a few issues post closing, including scratched materials, ringer for doorbell not working and windows that had to be replaced. But were all addressed in a timely fashion. Only remaining issue that is quite bothersome is that workers and random vendors keep coming to our house and walking on and though our property despite having financed the closing process.

I recently purchased my first Pulte home. From the beginning, our sales person was great to work with . Andrew spent so much time with us in making sure that we got wanted and went above and beyond to work on additional requests. Our site manager Bryan is incredible. He was very responsive and made sure that every issue we had was taken care of, even finding issues that we had missed. We have truly enjoyed working with both Andrew and Bryan. The Pulte mortgage process felt a little disjointed. We were given a horrible rate in terms at first, and after seeking out multiple other mortgage packages with much better rates, they did agree to match our best rate. I don’t understand why I wasn’t offered that in the first place. It would’ve saved a lot of time and effort in reaching out to multiple mortgage brokers. At our closing, we didn’t receive any copies of our settlement documents and none of the settlement documents were sent to the HOA here so we had to spend time making sure that our HOA received the documents so that we could enter into the portal. We are very happy here we love the development and had a very good experience on the sales and project management side, which is truly invaluable to us. ... More

Good experience with Pulte Homes at Amber Fields in Rosemount. Cheryl and Brien were very friendly and good to work with! We like how Pulte has everything figured out from purchasing the home, selling your existing home, affordable homeowners insurance, and a good warranty they stand behind. Really like the neighborhood and trails too!

Buying a Pulte home was a good experience. Everyone was super helpful as this was the first time my wife and I had purchased a home. Home was finished ahead of schedule and was completed as we expected. Looking forward to spending many more years in this home.

Very poor experience from soup to nuts

After living here for a month, I realized the material used to build my unit is very cheap and low quality. The flooring carpet specially is really bad installed. Doors are low quality. No very happy with the unit in overall. I have submitted 4 service tickets so far in less than a month. I know that this unit will need a lot of work after a few years which it shouldnt be since it's a new brand construction.

From the very beginning the Pulte Group and staff have gone the extra mile to identify and meet our needs. Their responsiveness has been exceptional and the overall process painless.

From buying to construction and finished product staff and construction workers were polite and informative

Nothing but praise for Pulte Homes. From our wonderful salesperson, Hannah, to the efficient staff at our closing, our experience was amazing. We love our new home and are very happy we chose Pulte Homes.

Zach did a great job in responding to our requests.

Overall, we are extremely happy with our house. However, there have definitely been issues. I won't go into all the detail but we've had small issues with flooring, caulking, a bad smoke detector, a cracked doorknob, a damaged window frame, etc. - you get the idea. In short, I would say that Pulte cares enough that they are willing to fix issues (even though some issues are requiring me to be more persistent) but not enough that they just did it the right way. There was even a snarking email in response to the cracked doorknob calling us out for not calling it out during our walkthrough. Sorry, this is our first time building a house, but not theirs. If we build another house in the future, we will be ridiculously thorough during the walkthrough instead of trusting blindly. I recommend any buyer be that. A lot negative above but it has mostly been positive. We are looking forward to the community being fully built and the weather to be nicer to enjoy it fully! ... More

Pulte’s contract is one sided, entitling them legally to do whatever they want. They can change your home, lot, site plan, closing date, etc. at will and you can’t do anything about it. They won’t even provide a discount when the changes impact the value of your home. We waited 11 months for our unit which they actually built in a hurry in 6 months. Their quality standards are low and they refer to these as Pulte’s standards”. At the final inspection, 2-5 days prior to closing, they will show you your home dirty with cracks on walls, incomplete paint on walls, extra drilled holes on walls due to incorrect placement of closet wire shelves, paint spots on fixtures and floors, scratched and dirty kitchen cabinets, dirty carpet, etc. You mark every issue you can find in just 2 hours and they tell you they will fix it all before your closing in 2-5 days. Then you find your home, after closing, in a similar shape as when you inspected it a few days earlier. The manager that handles the last part of their process is incompetent. He lacks expertise and customer service skills. He is disrespectful, non-trustworthy and incapable of apologizing. We never received information on how things work in the home, which he was supposed to provide us with. He simply he gave us 2 pamphlets to read. If you complain or request to speak with their management, they make it impossible. Furthermore, if you get to speak with their management, they will side with their incompetent staff and even lie to you. In summary, we did not find a Pulte representative during our buying process that was trustworthy, beginning with the sales person, through their construction managers and their management. Just a couple of months in the home, we are still cleaning, we are finding more cracks surfacing on the walls and poor quality issues. ... More

Extremely knowledgeable, efficient. Complicated process made easy!

The process went smoothly for the most part, and communication was generally clear and professional. Any questions or concerns we had were addressed, though there were a few moments where timelines or follow-up could have been a bit quicker or more detailed. Our concern moving forward is how well Pulte stands behind its warranty as a few neighbors have had issues with workmanship. Sales team was slick and glossed over some details we didn’t expect. A little more forthcoming would have been nicer. Pulte is building so much in our area that they probably can’t find enough quality staff. We love the house and community and hope we are here for a long time. ... More

the best experience with Nathan the construction manager

Great experience throughout the entire process… April was amazing, Maureen was incredible and it was great working with Anthony.

We purchased a quick move-in home that required many small repairs, particularly regarding the quality of the finishing work. Several final touches were poorly done, especially the paintwork, and almost all doors were damaged at the bottom, likely due to improper handling when they were removed for painting. During our walkthrough with the builder, we pointed out all the issues we noticed. However, we were told that since the house had already been approved by the county, these corrections were not mandatory, although they would try their best to address them. This gave us the impression that there is no real quality control guarantee for the final delivery. We also left the home available to the builder for more than 20 days between signing and moving in, yet many issues remained unresolved. It was frustrating to see such limited attention to quality from Pulte. Like the Master Bedroom shower ceiling was left with drywall fixes, with no paint. The flooring was damaged by the crew that changed the broken countertop stone, one of the items from our walk. After moving in, the crew from the warranty department came to address some of the issues, but communication and coordination seemed poor. For example, a contractor came to do paint touch-ups but was unaware that sanding and repairing the door bases was also supposed to be addressed by the manager, as from our previous call. Another contractor replaced a damaged garage door panel, but the replacement looked worse than the original. While the staff are polite and responsive to emails and calls, the execution of the work very often falls short. Overall, there seems to be a lack of coordination and quality control both before and after closing. Professional treatment is very appreciated, but unfortunately the final results have been disappointing. The team will keep responding to our questions, but the execution is unfortunately very poor. Very low Quality of everything done after closing. We have seen very good quality in few Florida communities we have visited, but we could not move down there. I hope this is a local issue from the crew working in Cumming GA. ... More

The Pulte staff was always friendly, helpful and responsive to every aspect of our purchase. We are extremely satisfied with the quality of the condo and the attentive service received before and after the escrow close.