Pulte Homes Reviews

The entire process was scattered and unorganized with multiple people not communicating throughout the process which led to ultimately miscalculations and several times being misinformed and ultimately leading to myself and my family being homeless due to errors on their behalf for several days due to the time frame of me receiving Keys being pushed back due to again errors on their behalf. Also this was mainly due to the fact that they waited till the absolute last minute to start qualifying me for my loan. They began working on my loan when both the home I was selling and buying were already in escrow and just a couple of weeks away from when I had to be out. ... More

Jared was fantastic. Very helpful and communicated effectively!! Thanks a bunch!

Derek & Steve R. helped answer all of my questions and concerns. I highly recommend to work with them.

Pulte did an okay job for us, but we are not 100% satisfied. Now after living in the home for almost 3 months, we feel we overpaid and got a lesser product than what was advertised. Every team we dealt with tried to shift the blame down to the next team, and would consistently tell you that you can't expect things to be done right. The sales team did an okay job, but there is very little involvement from them. Mostly, it's up to you to just pick the lot and home you want. The design process was ok as well. But often times you will hit limitations of what questions the design people can answer, and then they will respond with "I don't know". Small details such as "where exactly will the lights and outlets go", the design people will not know, and will tell you to ask your construction manager. Ultimately,it is not as custom as you are led to believe,and the different teams from sales, construction, and warranty do not talk to each other unless there is a crisis. You have to fight and make a crisis in order to have them take your seriously. The construction experience was poor in our opinion. Our CM was clearly overstressed but the volume of homes he had to build, and was not capable of dealing with us in a polite, humble, and listening manner. He was quick to dismiss everything we objected to, and was really only concerned about his rating we would give him at the end of the construction experience. He hated that I asked questions, and checked his work. He belittles and thinks your a "lawyer" if you try to ask more than he has time to explain. The construction team will often say "nothing is perfect" or you "can't expect everything to be done". Meanwhile, they expect me to pay $700k and be satisfied with a unfinished home. They just want to punt things down to warranty, and have you fight with them for a few months. Finally, my warranty experience was also a pain. I opened about 25 tickets for various things that were not up to spec, and I foresee having to open more. Even though I had a third party inspection, they're are still quality details work which was not done well. This makes the CM begging for a good rating seen even more laughable now that we have had this warranty experience. Warranty has a habit to say that "that's the way things are" (misaligned cabinets, or broken stair spindles, broken irrigation sprinklers, etc). They often stall you out by being slow to respond, and give you a 3-4 week out scheduling for service. Also, they will not communicate with the vendors who arrive and sometimes have no idea what they're here to do. In closing, I can tell Pulte is all about getting things done quickly. They are quick to try and penalize the buyer if we dare to delay anything, but at the same time, their tax to are to delay when it benefits them. They set a low bar for workmanship/quality, and are looking to just lint you down to the next team. Everything looks great on paper and the website and the model. However, your personal experience will be a big let down, and nobody will be held responsible for it. I have a lot to say to one of the presidents of Pulte if they ever wanted to talk, but I fear they are not concerned about what I have to say. ... More

Go through your own bank do not go through Pulte for financing. My experience was good with everything and everybody except the financing side of things. The finance part was the worst experience i ever had. I almost gave up on the purchase because of the financing department.

Pulte could have a better construction manager who has higher standards regarding workmanship of the house. They tried to squeeze everything in the last week of closing.

Negatives: -Sales has given wrong information regarding community guest parking lot -raised home prices a lot by following market trends, but ignored real macroeconomics - already in negative equity -construction is not as robust as expected for a close quarter community. Ex. wood structure vs concrete, noise reduction technology lacking, garage door shakes nearby homes, subwoofer use can be heard far away -responsiveness to warranty services somewhat unreliable -build finishes were a bit rough and seemed rushed, lots of blemishes / items to address -Contracts / loan process extremely tedious and lengthy, in addition to being confusing -difficult working with outside lender/title company -sewer/water annual fees really high -garage/driveway space is very tight Positives: -Sales/construction team generally friendly, pleasant, and professional -home warranty policies are very good and cover a lot of the rushed build issues -decent build quality and materials -generally good/practical home design -technology integration modern, front door camera, electronic front door lock, garage app access ... More

Tim was excellent with customer service and is very responsive with any needs after home purchase in Celina TX.

Nice home for the price. It was delivered in a timely manner.

Our experience with our salesperson was great; however, our interactions with the construction manager were disappointing. Several important details were overlooked, such as instructions for using the dehumidifier and guidance on setting up our utilities. During our final walk-through, many of the identified issues were still unresolved. While the after-sales representative has been responsive, many of the problems we reported have not been properly addressed. For example, the exterior power outlet still allows outside air to pass through, and we continue to have other open issues that remain unresolved.m ... More

Love my home buying experience was pretty straightforward. Post home by most of my issues have been addressed but the big issue refrigerator problem remains on addressed. My frustration is lack of responsiveness to my emails and calls about the problem. Very frustrating to have an issue with a new refrigerator and not get any response or assistance in getting it addressed.

Pulte Homes delivered a smooth and transparent homebuying experience with outstanding communication from start to finish. Our sales representative, Steve, was exceptionally friendly and helpful, making the early stages of the process easy and stress-free. During inspections, Manan, our construction manager, took the time to walk us through the home and explain every detail, which we truly appreciated. After closing, Ralph from customer care was fantastic - always prompt and thorough in addressing any issues. The design studio offered a solid range of selections, and the overall workmanship and build quality of our home have been excellent. We're very satisfied with the entire experience. ... More

I definitely recommend the Pulte home experience. It was really thorough and straightforward. The timeline was well communicated. It was a pleasure working with the team and I love my home!

Very happy with my home and thankful for Adrian and his assistance.

Every time we submit a claim, we get told “this wasn’t reported during close, so we don’t know who damaged it”. That can be said for anything because it’s such a fine line. Seems a little ridiculous for such an expensive house and things are supposed to be under warranty. I can say the same where they purposely placed things that had flaws where it wouldn’t be obvious without inch by inch inspection.

This was an inventory home, but the overall experience has been disappointing. I was rushed to sign the agreement within two days to get a bonus, which didn’t leave enough time to review everything carefully. During the inspection, instead of properly addressing issues, I was EDUCATED on why things were supposedly fine—most concerns were explained away rather than fixed. I still have a dead tree in the front yard and a garage door that makes a very loud noise when opening. Even after moving in, I’ve had to submit multiple requests for electrical problems, and the response has mostly been to EDUCATE me about appliance code changes rather than address what appears to be poor electrical work. Warranty staff have repeatedly asked me to contact the manufacturer instead of taking responsibility and coordinating repairs. They asked me once to contact Whirlpool. Why would I contact Whirlpool when the switch itself trips? When I resisted contacting them, I was EDUCATED about appliance code changes that supposedly happened in 2017. This explanation makes no sense since the house was built in 2023–2024. If this is truly the issue with all Pulte homes built during that time with Whirlpool appliances, then Pulte seriously needs to reconsider either the electrical contractor or the appliances being used. There are still yellow and blue construction stickers around the house, which clearly shows how rushed and incomplete the finishing work was. Overall, the experience has felt rushed, dismissive, and lacking accountability. ... More

Gigi was an exceptional site superintendent—professional, organized, and consistently on top of every detail. She communicated clearly throughout the entire project and made sure everything ran smoothly. Her leadership, problem-solving skills, and commitment to quality were outstanding. It was a pleasure working with someone so dedicated and reliable. Highly recommend Gigi for any project!

Over all good experience with service

PULTE aims to provide a caring environment throughout all stages of the home buying experience, from pre-sale to close. However, where they fall short is in quality and accountability of the trades. At this price point I would have expected higher QUALITY. It appeared to me their goal was to deliver a "Defect Free Home" on time and on budget. Expect to be their QUALITY inspector on all phases of work if you want close to what you paid for. Truthfully, all concerns identified have been addressed so far.

The builder has been mostly positive - we feel very welcome and the home is wonderful. The follow-ups to issues identified has been sporadic and there have been instances of finding appliances not working as expected within the first month of moving in

We had a very good experience from pre-sales to closing. Everything went smoothly, and the Pulte team was very efficient. Glenn, Chuck, and Angela were especially helpful. We are very excited to be in our new home and part of the Lakespur/Wellen Park community.

Very professional The secretary Cassidy was a tremendous support she is an asset to your organization

Great space but the dynamics and the locations of things placed int he space does not make sense and makes it a bit inconvenient. Build seemed rushed so we found a few inconsistent things like unfinished frames, dried paint in the drains causing water backups, clogged toilets that should not be clogged, and finished decor that clearly makes it different than other units. But it is a new build and home so we are trying to enjoy this experience but wished it wasn't rushed.

How did you feel about the entire process, from initial purchase to final move-in? It was excellent. We were well informed and had a great seller's agent named Antoine who's taken exception care of us. The construction side was great too with weekly updates and good communication. How would you describe the quality and value of your new home? The quality of the home is subjective. At a distance, everything looks great, however after living in it for a few months now, you can tell the trades were rushed when putting things together and a feeling of corner cutting lingers. Gaps between flooring and baseboards abound, over cuts in drywall where vents are placed stick out and unfinished edges in cabinetry are just a few minor annoyances. How was your experience with the builder’s team? Did they do what they promised? Did they respond to you in a timely fashion? Communication was good and timely. What would you most like potential home buyers to know about this builder? A reputable builder doing business for decades. Quality is affected, no doubt, by hiring the lowest bidder and it shows when looking at the details. All that being said, I would buy another Pulte home. ... More

We couldn’t be happier with our new home and the overall buying experience. From our first visit through closing, everything was handled with professionalism, honesty, and genuine care. Communication was clear and timely, making the process smooth and stress-free. We always felt confident that the team had our best interests at heart. The team has also been responsive and trustworthy, promptly addressing any questions or small issues. In particular, we appreciate Dennis for always responding quickly, Sam for answering all questions related to how to use and maintain the house, and for his prompt actions to fix the breaker issue during the final closing. We also appreciate Jose for taking care of our first service request in a timely and active manner. Thank you! ... More