Pulte Homes Reviews

Excellent field manager: his communication, honesty, hard work. Poor communication between different sales agents at Lemon Lake Office. Careful about changing structural options. Big penalty if you change your mind about ceiling height. Be very careful about incentives: Obsolete, non-energy efficient washer/dryer installed. Yet, refrigerator/freezer are fine. Poor follow-through after move-in. HOA Representative not available on closing date ( a Thursday). Finally available on the following Monday. Problems with gate entry closed at 6 PM. Awful experience with landscaping company: sprinklers on at 1 AM, spraying patio doors and furniture for 15 minutes on consecutive nights. Excellent experience with escrow/title company at closing time: especially with Susan. ... More

Add an option for a "bumpout" in the garage.

We had a pretty good home buying experience with Pulte Homes. Though there were few initial hiccups around the time of closing and also after moving in, the Field Manager took care of all the high risk items after we moved in. Customer support from Pulte has been pretty good on fixing some of the urgent issues after we moved in. One thing we are not quite happy is we were not given a default white cabinets option during design center meetings, while another owner who was just around 2-3 weeks behind us in the home buying process were given a default white cabinets option. We ended up not going for white option as it was coming out to be pretty expensive. Another thing which is painful is the design center option bundles. We had to choose oil-rubbed bronze option throughout the house as there were not much options to pick and choose between bronze and other cheaper option for different rooms in the house. ... More

The overall build of the home was good. The issue was in the response times to minor repairs. There was often a delay of a week or more for simple repairs like drywall fixes, painting touch-ups, etc. What REALLY makes me question Pulte is what we discovered in our house about a month after owning it. At the time we purchased the home, we didn't notice anything, however gradually over a month of ownership we noticed a growing persistent odor permeating from the ceiling. It got so bad that we had to do something about it! We thought at first it was mold but after 5 days of waiting and investigations, I was discovered that there was a DEAD CAT that had bodily fluids all over the ceiling rotting above one of our rooms! Needless to say, we have been out of our house living in a hotel for about a week while remediation takes place. Pulte has not offered any compensation for our trouble and has not considered the amount of work I had to miss to manage this process. Overall I'm disappointed with the customer service provided by Pulte ... More

Loving Our New House

Catalina Property

Paint on the outside doors is cheap. Everything else has been great.

Do not rush through inspections

We have lived in our new home since December. There were pros and cons to building with a production builder, like Pulte. We found the process to be simple overall and seamless from when we signed our first papers to our closing. We used Pulte mortgage, which I think helped keep the process simple for us. Communication was very open, and we felt we were able to easily speak to someone when we needed too. Chuck & Dj were very helpful and addressed our concerns to the best of their ability in a timely manner throughout the process. We felt that the final touches at the end of our build were very rushed to meet our closing deadline. Multiple trades were in the home at the same time and we felt that the order in which things were done was backwards at times. Our flooring and carpets were installed before all the drywall and painting was completed. I am still picking drywall and paint out of my brand new carpets. We had to ask them to clean multiple stains off of the carpet due to workers entering the home with muddy boots on and walking throughout the house. The carpet itself is not the best quality, but will serve its purpose. The cleanliness of the home during the entire build process was terrible. There was garbage left all around inside the house and outside on the property. Workers left behind their empty soda bottles, McDonald's cups, empty chip bags, ect. We complained more than once during the process and the house was picked up, but only after we complained. I feel the size of the home is appropriate for the price we paid, but the quality of some of the work is not. Our drywall and paint looks rough in multiple places already and spots they "fixed" right before closing are already showing again. The entire house was painted with flat paint and is easily chipped or stained if you touch it at all. The entire house has to be painted all one color...you cannot choose different colors for different rooms. Overall we are pleased with the house and we do feel like our contractors put forth extra effort a few times to help satisfy our expectations. ... More

in general I'm satisfied with my new home

Overall it’s a nice home. A few issues are disappointing and I’m not sure I would build with them again.

From start to finish my wife and I were provided great service and we love our new home. Pulte offers great quality at an affordable price. I've been told buying a home can be very stressful, but Pulte ensured our experience was stress free.

Great people to work with. Quality of the material is not that great as compared to the price. Does lacks some finishes/touchups at the first place which were taken care once service request were created. Overall I am happy with Pulte. Would definitely recommend.

Vibrant community and amenities

This is the third home we have had built by a mass builder. It was not the worst by far, but definitely not the best. The buying experience was not good at all. Since moving in, I have to say that they are really great about getting any issues taken care of right away. Overall, if we were ever to build again we would consider them.

Was painless and fast.

Great people working locally at Sterling Ridge. Josh and Annette are great employees and people. Single worst title company experience I've ever had. Title company was an embarrassment to the brand and seems as if corporate doesn't care.

Pulte is a good builder. Be sure to ask about EVERYTHING so there won't be surprises. We asked about the kitchen fan venting when looking at the model home and were originally told that the fan vented to the outside. When we went to the design center when constructing our home, we were informed differently and then had to pay $650.00 more to have exterior venting.

Steve does a great job but I feel he is understaffed, there is some unfinished items that are mostly wheather related that I hope will be completed by early spring. Steve did respond with other issues in a timely manner. I also think John is a great salesman and is very responsive

The team has been great. That said finish work was not as expected.

We had a great experience.

Overall, we are finally happy with the house. We have owned a Pulte home in the past and when we were looking for our retirement home, the location and design of the house was superior to anything we had been considering and we decided to buy again from Pulte. My only "complaint" was the overall build process. Things started out as expected. Patti J., our sales person, was exceptional. She was always there for answering questions and guidance, and still is. The issue was with the multiple construction managers who were in-charge of the site during the build and the communication issues that they had. Because of the manager "churn", the closing was delayed from the agreed on date. We planned our move into the house with enough buffer so this was really not a problem. After move in, we had to have Pulte come back and correct multiple issues, raised during the build process, which are just being completed now (6 weeks after move in). Once the third construction manager (John) arrived on site responsiveness improved greatly but he could not overcome issues caused by the churn of the previous two managers. Overall, we are very please with the house and the service provided by our sales person third construction manager. The process would have been exceptional except for the difficulties with the build process and communications during it. ... More

As a single homeowner, I was very impressed with the level of commitment with which I was treated. Not knowing much about home building or the process, my questions were answered quickly and in terminology that I could understand. No question was a "dumb question"! It was a wonderful feeling to go through the whole process knowing, without a doubt, that the Pulte team was with me every step of the way!

I am familiar with Pulte and the quality workmanship. Great reputation, high quality for the dollar.

Pulte provides many many choices for the home buyer.