Pulte Homes Reviews

Great overall experience. Satisfied with the purchase.

My builder was super friendly and kind. He helped as much as he could and did a great job. He himself is a five star human.

Closed 7 months late. We have 3 good size holes into our attic, and nobody at customer care will return my calls. For over a week I have been trying to get a hold of anyone. Easier time getting a root canal done. Avoid Pulte!

The sale of the home was great but once it came down to the quality and inspections, that’s where it fell apart. Most last minute touch ups were not completed as promised and MANY outlets are not functioning properly around the house. Thermostat’s haven’t been changed and the direct contact’s do not care about resolving the issues.

Very poor fit/finish and responsiveness

A great home I am so happy

Overall the experience was good but it felt like the last few weeks before closing was rushed and requesting services has been difficult.

Field manager, Chris, was excellent. Very responsive and professional. Also workers on site really give it their best. I am now in my home and could not be happier. Wish I had done this sooner! Now working with customer service to resolve remaining issues, and very confident that they will resolve to my satisfaction.

I would recommend having a home inspector accompany buyers on the pre closing and closing walk throughs. This would hopefully catch many of the incomplete items. I think the builder rushed the process in order to close on the last day of the month.

The sales and build process was outstanding. However the process to get construction issues corrected after close has been terrible. Our Customer Care Manager is more interested in making excuses or finding reasons why they should not address the problem than fixing what are overall minor problems.

too many workmanship issues with promises to be repair under the warranty period.

Closed on the property in the winter, cannot tell you how much was not done to the home. We are relocating from a different state so I’m happy we have a solid 5 months before having to move here. Neighborhood=gorgeous. But that’s where it ends. With every issue came a slew of excuses-can’t find skilled labor, can’t get 42” cabinets (and our cabinets aren’t even WOOD), can’t do smooth ceilings, can’t finish moldings in rooms all the way around because that’s just not what we do. Our pantry-despite paying up for solid L shelving, had installed some kind of closet kit which they hung on top of other sections, so part of it couldn’t be used. Hired a contractor to rebuild. Brought in a drywall contractor who worked weeks to clean up the garbage unfinished ceilings. We have been bringing in contractor after contractor to fix everything they’ve neglected to pay attention to. Nearly 60K deep and we aren’t close to being done. And I think the biggest slap in the face is when we went to sales with some of these issues we were told “it isn’t a million dollar home”. Well-it isn’t…it’s a three quarter of a million dollar home in the Midwest which on the east coast (where we currently live) would easily cost twice that. No yard, no landscaping, no nothing included. Garbage flooring, electrical issues with wiring, even sealing around sink fittings or anchoring the garbage disposal correctly-not done. If I had my name attached to this project I’d get out of the business of building homes. And lastly-they don’t even give a thank you gift or a bottle of champagne at closing or a gift post closing. I mean-I know it’s not a million dollars or anything so maybe they could’ve sprung for a 50 dollar bottle of bubbly. Our last builder brought us a huge gift from Tiffany’s. The one before that gave us a nice gift card to a local restaurant and a bottle of wine. Look for ANY OTHER BUILDER. Seriously. Our last builder was Stanley Martin and we had an outstanding experience. Ghastly, awful. ... More

I initially like the builders response to repairs of the house. I did not report any issues on my 1 month survey as he was prompt and fair. After the first 1 month, any other repairs were not taken care of in a timely manner and builder ceased to respond

Chuck, Corey, and Ryan were top notch. All made the experience very smooth, very informative, and surpassed our expectations!

I closed with so many outstanding items but grouped them overall into following categories: a.) Closing was delayed from December 2021 to March 31, 2022. This delay had cost me a few thousand dollars for board, lodging, and additional storage extra fees. b.) The appraised value was much lower than the sales price. Pulte construction refused to giving comps to at least cover the difference. The original comp I got is the same everyone got. c.) The land that I was forced to bid was only 1/4th of the size from the survey to actual property line. I was SOLD during Sales, in which I have I documentation of, that entire land to the left (if you are facing the main door) of my property is all MINE so I was advised to bid really high during the signing of the contract back in June 2021. But right before closing and after the survey from the county, I was only given a quarter of the size! Assigned sales consultant deceived me to bid high but only to get 1/4th of what I was originally sold. These individuals should be further evaluated by Pulte Corporation due to their unethical and false sales tactic. d.) Assigned construction manager should be evaluated on how he treats customers. He screamed/yelled multiple times that was very offensive and not helpful to the overall process. I have proof of a recorded video on one of the visits. He's extremely unprofessional, uncollaborative, and am pretty sure he violated Pulte HR policy. He caused tremendous unnecessary stress which impacted my mental and overall well being. e.)I closed with the following punch list (some have been resolved but it is important to note that these were not ready at the time of closing): 1. Washer/Dryer (W/D) needs to be installed and tested ASAP before home inspection tomorrow at 3/29 at 10AM 2. Water Heater (50 gallon) confirmed and turned on. Water was turned on in various outlets. While warm, did not at time of walkthrough turn hot. Was informed by construction manager that by 3/29/22, water should be hot right away. 3. Blind control to patio door (Living room) has to be functional 4. Microwave install 5. Refrigerator–condensation found on freezer and fridge doors - need to be replaced 6. Stove damage/dent–needs to be replaced 7. Main front steps need to be fixed (bricks are not installed with the right size and sealed properly- hazardous for movers or to anyone heavy) 8. Back bottom door damaged (can see space coming through from chipped door) 9. Front & back doors need to be re-sealed (can see light through) 10. All second floor windows screens have to be replaced–should fit exactly 11. Stove sits lower than counter–stove height to be adjusted 12. Second bath upstairs–mirror plate be installed in window outlet 13. Master bath sink towel handle should be installed (left side is missing) 14. Master Bath shower door has to be adjusted 15. Windows missing Caps in second floor 16. Scratches to all counter tops should be polished 17. All vanity lights to be replaced (missing light bulbs and unmatched vanity lights) 18. All Windows–missing caulking, paint touch up should be repaired by closing 19. W/D doors on bottom has to be repaired/glued 20. Outside front outlet not working 21. There's a longer formal list from my home inspected about 40 items overall. After closing - water heater stopped working and the emergency hotline did not work. I was left w/o hot water after closing and was on the call for hours with customer service but no immediate resolution. They eventually sent a plumber the next day but had to escalate to sales and numerous complaints. Unless Pulte Mortgage is giving information to Pulte Sales/Construction about my financial status throughout the process, I don't know how Pulte Sales/Construction would know that I could afford the balance from the appraisal to the actual sales price difference. Please evaluate the process if Pulte Mortgage is practicing proper and legit business process not to violate antitrust laws. Pulte Mortgage is not allowed to give any financial status of their borrowers to Sales/Construction side. Hence, the two entities were separated to begin with. If Pulte mortgage relayed some of my finances to Pulte Sales, they are in clear violation of the Antitrust Laws and should be reported to the Federal Trade Commission. ... More

Have no one to report as there are way too many people changing hands here, nothing get passed on to the new guy coming in ...closed in March not happy as of yet

Be prepared to follow up with your customer care representative and keep a pulse on your punch list of items that need to be fixed. I received mismatched appliances and poor flooring installation followed by excessive delays in getting things fixed. I still don't have fixes to specific items 5 months post closing.

ease of working through the down payment and closing process. Standards in place

We are very disappointed with our pulte purchase. During our pre-construction meeting we were showed by our project manager plygem fold out windows we were getting with the house. After we moved in, we discovered pulte switched out all of the windows without our knowledge. No email or phone call. The windows we received do not fold out. We asked pulte about replacing the windows and they refused. We also had no hot water when we moved in. We had to call an emergency plumber to get hot water. We had versions issues such as the house was not cleaned when we moved in. There was blood behind the master tub. A jumper duct was missing and we had a mismatch of cabinet doors. There was no attention to detail by our project manager what so ever. Till this day, our project manager has failed to reach out over the window issue. We spent 700k for this house and we are very disappointed how the process went. ... More

This is the 3rd new home that we have purchased in the last 10 years or so. Initially, everything sounded great and it seemed as if Pulte truly stood behind what their employees said. Now we are noticing too many issues with the craftsmanship and no one giving a solution to the repairs needed from a water leak. There has been a hole in our main floor roof for almost 3 weeks now and we are told that someone needs to come assess the situation AGAIN next week. Most of the craftsmanship issues are misalignment of cabinets/drawers, door latches and hinges, and french doors. Also making cuts too small or jagged leaving a poor finish or gap. All these problems can be fixed with more care in the overall finished product and a true quality control process. This process may exist but it is almost definitely not followed, some of our walk-through fixes were missed and should have been seen if they were inspected. Please contact me if you need any clarification, that way I can actually speak to someone about our roof issue. Thank you ... More

I started my experience with Pulte in April 2021, I was told the house would be completed in September 21 but wasn’t closed until March 22. Numerous problems other than delays. I understand the delays due to the times we are in but when mistakes are made and pointed out without being addressed only to be held up later, that’s completely on Pulte management. Quality materials are okay but workmanship is very subpar, either they can’t get quality workers or they hire the cheapest. At closing I had a list of things to be accomplished and was assured they’d be complete, I even gave the project manager a good review to assure things got done even though he didn’t deserve it. After being in the house 2 months, i still have about 12 items to complete including a leaking basement. They haven’t replied in a timely manner to any issue during this whole process. Definitely wouldn’t recommend them. ... More

I appreciate Chris and Dale working through the process of building with us. The gave us confidence that everything would be taken care of and made themselves consistently available for questions or concerns. Of course during a building process issues come up but between the two of them they never felt like big issues and the lines of communication begin so open helped us remain comfortable and confident.

Pulte offers quality cookie cutter homes. They have descent floor plans and great layouts. They are not able to alter build plans in the beginning. The little changes that were asked were not able to be accommodated because they lack a good internal process communication. Surveys post build do no good, they need surveys after each part of the build process. 8 steps should include 8 surveys plus any other data Pulte would like to collect.

Very much pleased with the entire process from my initial visit to see the model, through the sales contract and the updates provided during the construction of my new home.

The shoddy workmanship and lack of attention to detail were very disappointing. It seems as there were unqualified workers building my house and pulte construction personnel did not hold them to a high standard.