Pulte Homes Reviews

Overall we had a good experience. We enjoyed the entire process of planning building our new home. The pulte consultation at the design center was a pleasant experience. The only thing I would like to have known was all the additional add on we could have received. Example gas line outside for a grille, additional outlets in the garage and outside. Being first time home buyers we did not have any experience in building a house.

Went very from start to the end.

Once you close on the property, I can't seem to have any luck getting hold of anyone for service request.

We are very pleased with our new home and are impressed with how responsive and helpful the staff have been throughout the entire process.

The build quality is awful and the customer service is even worse.

Nice work. Recommend to the other people.

Excellent experience all around and many options to customize the home.

We love our home and our happy we purchased. But the service we have received after we closed, has been absolutely awful. Our house was not cleaned prior to moving in, our yard was a complete mess with garbage from construction and we were promised by Andreas it would be cleaned up. Nobody ever came to clean it up and they just came out with bulldozers and covered it all with dirt. So now we have tons of nails, metal, tubes of caulk, aluminum cans, and other garbage buried in our yard. Our construction manager, Andreas, stopped communicating with us regarding final work that needs to be completed. He hasn’t returned a single email or phone call from anyone in the neighborhood. Pulte needs to take more pride in the contractors they hire, and the way they take care of customers. Our yard is now a landfill and it’s absolutely unacceptable. ... More

From start to finish everyone involved was helpful and friendly. The process was smooth and the overall experience was very positive

Please let fix everything before closing

Communication from construction/field manager just has been really poor that I have to give a poor rating despite all other parts of the process being relatively positive. Initially provided dates are never right and promised dates have been broken too many times. I assure you that these problems are not supply chain related because items arrive on time. The problem is in giving incorrect information too many times over and over.

The experience was pretty good pre closing; once we closed on the house, getting timely responses from the Home Care Manager is frustrating at times. The Home Care Manager is having to fix workmanship issues that should have been addressed by the builder. The builder doesn't do a good job in paying attention to the final details just prior to the new owners moving in. All efforts 72 hours prior to the new owners moving in should be for the builder to go throughout the entire house to make sure everything is done right and to standard.

Vitor was absolutely amazing at keeping me up to date throughout the entire process. He was honest, thorough, professional and trustworthy.

Never trust the Construction manager. He will hurry you up in signing the paperwork before buying. Beware. We made a mistake of believing him and signing the papers. Pkease get inspection done. He will try to get you and intimidate you in not getting the inspection done telling you that you don't have to get it done. I still have the recordings of all e conversations I had with him. We are having so many issues with the house. They will take forever to get back with you

Overall it has been a good experience. The challenges are with supply chain issues and communications/dealing with replacements after closing. The coordination is not explained and the homeowner is responsible for dealing with items that need to be replaced. For example, my refrigerator has been a pain to have replaced. Also, due to supply chain issues, I had to find a contractor to do epoxy in the garage. While he came highly recommended by someone at Pulte, he did a mediocre job. Pulte needs to offer more support to the homeowners in these situations. Responsiveness can also be slow during building and post-closing. For those who are living states away during building, we rely on Pulte reps to keep us up to date with timelines/pics, etc. Lastly, while the construction is solid, the finishing is sloppy. This includes paint, carpet installation, things like pocket & closet doors not being installed properly. ... More

Our Construction Field Manager, Chad was the only one who communicated with us; he saved our faith in Pulte. He knew of our frustration with the delays, and he did his best to assure that we were informed without us having to reach out to him first. He also did his best to make sure that when we moved in we had a complete home. We are very thankful for all that Chad did for us! Nick has also been really great at making sure that issues are fixed now that we have moved in. His responsiveness has been greatly appreciated.

Hoping for an enjoyable living experience.

Pulte's team is excellent. We felt we were very well cared for, our opinions counted and Pulte did everything they could to ensure our Satisfaction. Each step of home building was very well explained and we had someone who guided us at a personal level. Great job team Pulte!!

I really was amazed on the speed and holding the timeline. I also would say the weekly progress updates with pictures was a surprise and delight.

we love our home but their are some issues that need to be addressed still. overall home was built great. thank you

It was a great experience.

Poor quality of construction and builder doesn’t respond for reported issues.

Nice homes and great location. A bit expensive if compared to a similar home at a different area in MD like Glenburnie. But you are actually paying for the location.

Great expectation, friendly and knowledgeable staff

Building quality is good and they are responsible for all of my requests.