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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 16068 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

16068 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Amazing experience

  • Hiroma k.
  • Verified HomeBuyer
  • May 11, 2022
  • Durham, NC

Hi, I bought a home at one of the Pulte communities recently and the home buying process was clear and very easy.. I would recommend pulte to anyone.. Also the construction manager explains the process from the start at various milestones and always ensures clients are happy with the homes..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Water backup after living in house for 4 days

  • Charles C.
  • Verified HomeBuyer
  • May 11, 2022
  • Westerville, OH

Not actually very good exoerience.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Pulte Homes - The responsiveness was great.

  • Ravikant C.
  • Verified HomeBuyer
  • May 11, 2022
  • Black Diamond, WA

The responsiveness was great. We felt like valued customers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales, Field Manager, Design Center

  • Randall B.
  • Verified HomeBuyer
  • May 11, 2022
  • Tucson, AZ

They were great to work with!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Well constructed homes with great quality

  • Saran N.
  • Verified HomeBuyer
  • May 11, 2022
  • CUMMING, GA

Home construction was very smooth and home handed over before what they have committed

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality is great but loan process was awful

  • Michael D.
  • Verified HomeBuyer
  • May 11, 2022
  • Plainfield, IL

The quality of the builders, Eric and Gus, is fantastic. I could not say anything better about them and their responsiveness to issues. On the opposite spectrum, I would never recommend using Pulte Mortgage. The loan process was the worst I have ever dealt with and took the fun out of watching the house being built.

Total Score 3


Quality 5

Trustworthiness 4

Responsiveness 5

Great communication from builder and lender. Beautiful home.

  • Trudy G.
  • Verified HomeBuyer
  • May 11, 2022
  • Peachtree City, GA

Great communication from builder and lender. Beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Overall, a pleasant buying experience.

  • Sharla W.
  • Verified HomeBuyer
  • May 11, 2022
  • Fort Worth, TX

Overall, a pleasant buying experience.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Amazing experience.

  • William F.
  • Verified HomeBuyer
  • May 11, 2022
  • LITCHFIELD PARK, AZ

Amazing experience. Literally from start to finish, sales rep to design to construction crew and management with check ins.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not what you expect for a brand new home in this price point

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Plymouth, MI

I’ll keep this short and sweet. Our home was ready for us to move in within the original time frame quoted so that was nice. The quality of the workmanship is relatively poor for this price range and for the fact that they are brand new luxury homes. When problems arise the team is pretty quick to respond which is convenient. Feels like PULTE rushes to build homes quickly with little quality control. Quantity over quality which should be the opposite.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

The quality of the home it’s beautiful

  • April M.
  • Verified HomeBuyer
  • May 11, 2022
  • FLORENCE, AZ

Overall my experience with Joe, and Joey and Bridgett were amazing. We had many hurdles but got to the finish line.. the disappointing part of the sale was the increase in price . Overall quality of home is pretty

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The customer service

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Alameda, CA

Long story short, it was a long time before we finally got into our condo due to delays with the state giving the ok. Through the time being, the staff did their best to make sure that we were being taken care of. Despite our interest rate being almost 1.5 point higher, we still wanted to move forward with our beautiful home and are very happy.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Their 1:1 contact with us

  • Paul T.
  • Verified HomeBuyer
  • May 11, 2022
  • Franklin, TN

Chris and Katlin worked together as a great team and always went above and beyond to help us out.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Communication during construction

  • Clifford M.
  • Verified HomeBuyer
  • May 11, 2022
  • Celina, TX

The only disappointment is the fact we are 2 months into our new home and have yet to receive our Oven / Microwave combo for our kitchen. Overall experience was satisfactory.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Quick build

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Haslet, TX

It was unexpectedly quick built only to find out issues when I moved in.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Our first contact Morgan is and was excellent

  • Debra L.
  • Verified HomeBuyer
  • May 11, 2022
  • Bolingbrook, IL

The beginning process went really smooth. Like our contact Morgan a lot she helped us get through a lot of the planning stages and exactly what type of home we wanted and needed. Our closing went really well also we still have a few outstanding issues and waiting for weather to break to resolve them.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Great experience and very informative

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Hopkinton, MA

Great home with great service. 100% expectations matched .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Truly enjoyed our process building our home.

  • Betsy S.
  • Verified HomeBuyer
  • May 11, 2022
  • Orlando, FL

Truly enjoyed our process building our home. Everyone we interacted with was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lisa from sale was great throughout the process, she is a great communicator

  • Loverson G.
  • Verified HomeBuyer
  • May 11, 2022
  • Port Saint Lucie, FL

Great and clean community and friendly environment. Pay attention to details and check everything before closing

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Our Pulte team was helpful, informative and attentive from start to finish!

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • ALVA, FL

After relocating to Florida and viewing other builders, my family and I decided on Pulte. Best decision ever! Our Pulte team has been an absolute pleasure to work with. The entire team was very friendly and approachable. Having a background in customer service, the Pulte team members we worked with are a real example of how a business needs to operate. Each person we've met along the way from sales, design, construction, lending, closing and post construction has gone above and beyond as far as communication, responsiveness and knowledge based on their role within Pulte. We love our ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not the best

  • Patrick L.
  • Verified HomeBuyer
  • May 11, 2022
  • Fort Lauderdale, FL

Not very responsive, no service

Total Score 5


Quality 3

Trustworthiness 1

Responsiveness 1

Jamie & Hannah personal care for our home like it was theirs

  • Gregory W.
  • Verified HomeBuyer
  • May 11, 2022
  • Johns Island, SC

You can’t make a mistake with Pulte…their customer experience should set precedent for other businesses! I will go out of my way to use Pulte if I ever choose to go down this path again!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Westfield, IN

Not a good experience. Unresponsive.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Staff as nice as long as you do exactly what they say

  • Anonymous
  • Verified HomeBuyer
  • May 11, 2022
  • Tucson, AZ

Staff as nice as long as you do exactly what they say. The quality of the paint on the inside is below one star. The designs of the homes are beautiful, but the workmanship is fair at best. Tiles are unevenly placed. Did I mention paint? The plants they put in the front yard our dollar store Quality and they put trees right next to your house. It’s kind of disappointing given how much you pay.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com.

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Poor service

  • Mark L.
  • Verified HomeBuyer
  • May 11, 2022
  • Johnstown, OH

Forth pulte house and the worst when it comes to service

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 1

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