Skip main navigation

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 16068 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

16068 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Pulte Homes - Paint work was not high quality or complete, some jobs not complete

  • Phillip E.
  • Verified HomeBuyer
  • May 07, 2022
  • Black Diamond, WA

Paint work was not high quality or complete, some jobs not complete around home.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Luisa, customer service care representative is great! She is very responsive and attentive to rectifying our issues!

  • Jeffrey S.
  • Verified HomeBuyer
  • May 06, 2022
  • ALVA, FL

Overall our buying experience was good from our sales agent Melissa and Luisa our customer service care representative! Due to several delays and supply issues, our building time frame was heavily impacted, Communication could have been a little better. Very Disappointing was the lack of workmanship and attention to detail regarding structural walls, sparkling, painting, door frames and outlets when we moved in. Though Luisa our representative is handling these issues attentively, we are inconvenienced by contractors coming in and out to fix! If we had a proper walk through these issues could ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

The lack of respect for customers, and having issues during the inspection along with the buying process resolved or even considered.

  • John M.
  • Verified HomeBuyer
  • May 06, 2022
  • Tucson, AZ

I would tell future customers that pulte does not care about thier homebuyers and that they will continuously talk about thier reputation but have no interest in fulfilling that reputation. The house looks beautiful but truly should bot have been a pain for a home buyer to have to make so many complaints or work orders for what should be a walk in ready home.

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

We felt in the loop about progress, access to the site, warranties.

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2022
  • Gaithersburg, MD

Overall a very good experience and professional.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Pulte Homes - Lots of ups and downs buying a house was emotional Rollercoaster

  • Tina H.
  • Verified HomeBuyer
  • May 06, 2022
  • Charlotte, NC

Lots of ups and downs buying a house was emotional Rollercoaster but at the end its all worth it and we have a lovely home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent experience

  • Jack T.
  • Verified HomeBuyer
  • May 06, 2022
  • Bainbridge Island, WA

We are very happy with the service and the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First Time Home Buyer

  • Andres H.
  • Verified HomeBuyer
  • May 06, 2022
  • Fort Worth, TX

This was our first time home buying experience and Pulte was very responsive and good at explaining the building process. Sales rep and field manager were excellent. However, workmanship from the contractors used was ehhh. Visited the house as it was being built everyday to make sure nothing was missing, installed incorrectly, or broken.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 5

Still no front panel for cabinet

  • Kelly V.
  • Verified HomeBuyer
  • May 05, 2022
  • Las Vegas, NV

My experience has been mostly hood. However it’s been a month and I still don’t have a front panel for my cabinet face for below my stove top.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Quality

  • Paul W.
  • Verified HomeBuyer
  • May 05, 2022
  • Naples, FL

Working as a team during the process.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Home came out how we wanted

  • Robert K.
  • Verified HomeBuyer
  • May 05, 2022
  • Wood Ridge, NJ

Great experience working with our field managers. Always were quick to fix any issues that came up even after closing. Warranty manager also has been quick to get any issues resolved. Great service.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

House completed in timely manner

  • Theresa I.
  • Verified HomeBuyer
  • May 05, 2022
  • Brentwood, CA

Very happy with my new roslyn home - just like the model. The builders were prompt, professional and completed the whole job when they said they would. Extremely happy would highly recommend

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism and Knowledge

  • Ronald M.
  • Verified HomeBuyer
  • May 05, 2022
  • Vero Beach, FL

Paul and Todd were very responsive during the entire process. They did a very good job

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Watching our house become a HOME has been an amazing experience.

  • Daryl F.
  • Verified HomeBuyer
  • May 05, 2022
  • Rio Rancho, NM

Months of delays aside, which were hard to deal with at times, the overall process from our Sales Agent Jason to our Construction Manager Erik, and to our Mortgage Team (Kris and Ashley) was a very smooth and efficient process. Watching our house become a HOME has been an amazing experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home price from a reputable builder

  • Eric R.
  • Verified HomeBuyer
  • May 05, 2022
  • Bradenton, FL

Overall I had a great experience building my home in Lakewood Ranch Florida. Sales always kept me up to date, and the construction process went as expected. After settlement the only repair items remaining are cosmetic. For example: dented doors, paint in the grout, broken screens, etc. all of these items are easily mitigated.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Friendliness and efficiency of employees

  • Suzanne N.
  • Verified HomeBuyer
  • May 05, 2022
  • Port Saint Lucie, FL

This was our first new build. We were pleasantly pleased with the transparency of the process.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Thought the buying experience was subpar, didn't feel the builder agent really cared about the quality of the home and that I was getting accurate information.

  • Lukas J.
  • Verified HomeBuyer
  • May 05, 2022
  • Manor, TX

Manny and Austin have been great on the construction side and warranty side to fix issues, but the quality of the home is poor. Clearly sloppy and quick work just to get the house done. Cabinets aren't level, trim is not square or flush, paint is sloppy and dripping. Paint is everywhere in grout and on the floor. Doorways and walls are clearly not level or square. Drywall finish in the entire upstairs is bad and has to be redone. The landscaping was quick and pretty sure the sod was dead when installed, grass still hasn't grown 2 months in and not sure if Pulte is going to replace it or not.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 4

Construction manager was wonderful!

  • William D.
  • Verified HomeBuyer
  • May 05, 2022
  • Fort Myers, FL

Jordan (ConstructionManager) was terrific. He was a great communicator, followed through with every request and delivered a new home that was nearly perfect. Love Pulte!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The communication was fantastic!

  • Anonymous
  • Verified HomeBuyer
  • May 05, 2022
  • Columbia Station, OH

From the beginning when we were gathering information to decide to build at the location, we received excellent communication. We knew the choices we had for upgrades all the way to the finishing with the construction manager. Everyone responded to any questions within 24 hours and resolved any issues we requested. Highly recommend building with Pulte! Our home is beautiful and high quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall good builder

  • Steve K.
  • Verified HomeBuyer
  • May 05, 2022
  • Matthews, NC

We're one month into a new home built by Pulte. Everyone here at the company is professional and personable. We appreciated regular updates during the build process to keep us in the loop and with our home, we closed pretty much on time. That may not always be the case with supply chain and labor issues. They are responsive with warranty issues, which is good because the home isn't perfect. But no major issues so far, only several minor ones, which we expect all homes to have. Overall a satisfying experience, we'd buy from them again.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - It was a long hurdle getting to the finish but it was worthwhile.

  • Evangeline I.
  • Verified HomeBuyer
  • May 05, 2022
  • Ontario, CA

It was a long hurdle getting to the finish but it was worthwhile.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Well based on my experience do not close on your house until

  • Diana C.
  • Verified HomeBuyer
  • May 05, 2022
  • Canton, MI

Well based on my experience do not close on your house until you have everything that you are expected. I was the first one in this neighborhood and am still waiting for my driveway to be poured in the meantime there has been over a dozen of homes that closed after me that have both their driveway poured and some of their landscaping. Had I known I would have held off on closing.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Pulte built a high quality home for us

  • Michael H.
  • Verified HomeBuyer
  • May 05, 2022
  • Brighton, MI

Our new Pulte home is a high quality build, and having owned 8 homes (most of them new builds by other builders), I recognize the quality. My advice is to buy the higher level options for flooring, carpet, counters, etc. It's worth it! Consider Pulte Mortgage and Insurance, because they make things easy, and they were the lowest cost options in our case. And finally, be patient and flexible, don't stress out if something comes up. Stay focused on how great it is to buy a brand new house. We love our new place.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professional staff and great communication!

  • Avery B.
  • Verified HomeBuyer
  • May 05, 2022
  • Ann Arbor, MI

The layout of the home is the perfect design. Very functional and beautiful! Pulte offers multiple design options to allow you to make your home your own. The building crew kept us informed all along the way. The experience was very pleasant! Highly recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our Dream Home

  • Natalie J.
  • Verified HomeBuyer
  • May 05, 2022
  • ALVA, FL

We had a great experience with Pulte! Our home has exceeded our expectations! Everyone at Pulte has been so helpful and knowledgeable. Our sales consultant Lance was there for us from beginning. He even helped us navigate the school system in our area! Laura was our design consultant and we are so thankful to her! Our vision has truly become a reality. Our construction manager Ed was also very informative. Ed communicated with us through the construction process and made sure everything was perfect for our move in day. Pulte builds a high quality home and has a professional team of ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No issues throughout the whole process

  • Michael D.
  • Verified HomeBuyer
  • May 04, 2022
  • Haslet, TX

My contractors Terry & Barbra was amazing to work with. My home buying process was so smooth with Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Narrow Reviews by Area