Pulte Homes Reviews

Pros: Construction Manager was excellent; resolved issues in a timely manner. In general, the home was well-built, Cabinets & flooring were well done. Cons: The sod was poorly installed - very uneven, virtually no top soil. Some of the finishing work was shoddy, e.g., caulking, painting were disappointing. Toilet quality poor. Master bath mirror has scratches.

We love the model and design we chose and the design team were so wonderful! Our home had taken almost 2 years to build, but we were in no hurry. Pools were way overpriced and forced people to opt out of getting a pool and hire a pool company after they closed. We got a pool after talking them down from 300k originally. I’m embarrassed to tell people how much I paid. Some of the sub contractors were great! Nice quality work and others should not be working for any builder. We had a wonderful experience with our project managers! They are so helpful and do their best to get issues taken care of. Unfortunately we closed on a house that was not done and paid for a home we could not move into. The painting and staining was not done. Managing the QUALITY of work being completed during the process would greatly improve everyones experience with Pulte. People are paying out of pocket for their homes to be painted correctly after they close, to get a better quality finish. After spending over 2m on my home, I’m fixing the painting issues myself to ensure that it gets done correctly. The other items are being taken care of promptly and have been very pleased with the response of getting issues resolved. We would recommend Pulte and would for sure buy another Pulte home! ... More

We received excellent support from Pulte sales agent. Responsiveness to issues, ownership, excellent communication, we loved to work with their sales assessor. However, the experience with their lender -Pulte Mortgage- was bad.

It was overall OK experience in purchasing new home. Handing over home before exterior completion especially driveway and sidewalk is unexpected. But, I love the quality of work inside and their handover process. Quality of things used for smart home is questionable as some of them didn't work and not sure how it passed quality check

Love the Ashby model. Love our view on the eagle preserve of Northridge. Once we closed the follow-up on issues was poor. The Pulte people are nice and well-meaning, but they are obviously pushed to move on to the next house.

My sales consultant, Ramsey was great. She went above and beyond to make our experience great. Austin, our construction manager was also GREAT! He was willing to do anything, including addressing issues personally, to make our home purchase a great experience. Both Ramsey and Austin deserve 5 stars. The Financing team was good and overall the service before the sell was good; however, the service after the sell needs some work. The after purchase team has yet to followup with me. I was told that my information would not be sold but I’ve had several solicitations from Non-purchase related vendors. Some have used the Pulte name and have used shiesty tactics that are not expected from reputable companies. I was assured that this would not happen but obviously that has NOT been the case. ... More

Recently bought a property through pulte. Their construction overall is of great quality but would really appreciate if they would improve their service at and post closing a bit. In our case they were not willing to move the closing date even by 1 day without charging us but when we did the walk through some issues came up that they had to repair. Nothing major just some finishings but still would be great to get everything handled before moving in. Now that we’ve closed its taking ages to get any work done. Again, the team is responsive but slow at sending folks to actually do the repairs

Thank you Pulte for my beautiful home. This would have been an 5 star review. However, the quality of workmanship and materials, construction team, etc. needs improvement at this price point.

This was my second time going through a complete home build purchase and process with a large home builder company. Altogether, the finished product with Pulte was better, in my opinion, than D.R. Horton, especially the insulation, sealing, and some finish work. However, we encountered many issues after closing than I expected, particularly with the quality of finish work and plumbing, much of which was not apparent just prior to closing or could only be found after living there for a while. Drippy dried paint on most doors, some walls out of plumb, damaged and leaking washer machine connections (before the water cutoff switch!), toilet plumbing problems in the wall, kitchen cabinets or drawers damaged or not installed correctly, secondary bath mirror out of plumb, rain sensor on the irrigation system having a dead screen (and not warranted by the builder), missing or mismatched paint, damaged drywall, minor damage to doors or frames, loose trim, numerous carpet tacks poking up, bad rain water drainage from the construction lot next to us into our yard, and more. Pulte's warranty process is fairly robust, and they will generally work with you to find a solution, but no one wants what seems like dozens of contractor repair visits after you've moved in. If I did it again, I would probably try to find a higher end builder with better quality checks on plumbing and finish, but to be fair, Pulte will give you a good enough product. Just keep a very close eye on finish and try to think ahead about problems you may not otherwise see until you've moved in. The best fix would be for Pulte to keep a closer eye on the work of their subcontractors. ... More

Overall house is ok. Kitchen cabinets that were upgraded look like they're 10 years old. Quality is ok but finish is terrible. Scratched and look used. House is very noisy. AC hums loudly thru vent in hallway. Dishwasher and washing machine very loud. Had a few issues that were dealt with promptly. Still waiting for a few things to get fixed. Homes are VERY close to each other. Overall satisfied but not wowed by any means. Had a Lennar home prior to this. If I had to do it over I'd probably use lennar for the value vs cost

Overall good although we had to sort the structural issues at the last

The initial sales person was very upfront with a lot things and the sales process overall was smooth. The loan company is very predatory. They lie to close the loan and are trying to squeeze everything out of you. Then coming to closing, the construction manager cared about my experience and the home though there were delays. The area manager is not so helpful and felt like all he cared was closing the home. The construction manager Gilbert is an asset to Pulte as he single handedly made my purchase and post purchase support exceptional. He was very responsive, attentive, and willing to do everything we asked for. Though the process seemed a bit out of place with delays in work, Gilbert pulled through for us and I think he genuinely cared for our home and our experience. Post purchase, the warranty team so far has been exceptional. Larry from the warranty team is also an asset to Pulte. He seems to care about home owner experience. These two people may as well make me give Pulte homes another shot next time I am in market or someone I know is in the market and asks for my experience. ... More

I recently purchased my first home and had a positive experience with the sales consultant, Jacqueline. While the building materials used were average, the quality of the paint used could have been better. Additionally, I noticed that there was a leak in one of the windows which caused cold air to flow in from both sides. Moreover, I found a crack in the drywall above the fireplace. However, I submitted tickets for these issues and received a response within 48 hours. Overall, the house is good and I'm happy with my purchase.

Home builder process was smooth for the most part. Quality is ok but not the best abs definitely could be better. Small little nuisances are missed in the house but overall a nice house

Overall, we love our new home! However, the process of getting there was stressful one. There were four different construction managers assigned to our neighborhood throughout our build process. Karl transitioned out partway through, but he was great while he was here! Ken is very friendly to work with, but wasn’t great about responding to communication or getting much real work done. Liam seemed competent although not particularly friendly. We felt a bit rushed at our final walk-through. We gave the team over a week to get some final punch items complete, and the night before closing nothing had even been started. Our sales manager, Chris was very responsive and helped us keep the construction managers accountable. However, we were frustrated by some of the information we were told at contract signing that changed along the way. We always expected the timeline would be delayed from what we were quoted, but we did not expect it to take a full 40% longer than anticipated. If you look closely, there are quite a few uneven things in the home. But if you look past that, it’s a beautiful home, and we’re excited to be here. ... More

Buying process was smooth. However, after receiving keys it has been very hard to get a hold of construction manager and I’m still waiting on services to be complete

Overall good extra experience. On time completed.

We got our keys on the 29th of December. Happy so far. We have found some small issues which we were told we would. Going through the warranty portion now. The salesperson was definitely the best thing so far. He was great from beginning to end. Thanks to everyone.

I was visiting the sales office for a long scheduled appointment. My presence was totally expected at that time. Pulte Management decided that this would also be a good time to terminate the sales rep I was working with. This individual was understandably very upset and told me that my complaints about his performance caused him to lose his job. Whether that was true or not, it wasn't, he should not have been terminated at a sales office with customers present. I still have PTSD about it, seriously. He has a wife and small child to support.

The home is very nice, lots of little short cuts taken though. For the cost of the home I had higher expectations.

it a great experience thank you

We recently purchases a Pulte home and overall it was a good experience. However we would advise new buyers to be very vigilant while doing your walk through. Some of the issues we identified were addressed and there were some we missed until we lived here for a few days. There was a lack of proper clean up on counter tops that were left with sticky residue. Paint drops on new hardwood floors. Stains on new tile floors.Hand rail on basement stairs not properly attached. Garage door doesnt stay closed unless deadbolt is attached. These are issues that should have been taken care of prior to moving in. ... More

How did you feel about the entire process, from initial purchase to final move-in? It was great experience to watch the house from dust to finished. How would you describe the quality and value of your new home? Overall was fine How was your experience with the builder’s team? Did they do what they promised? Did they respond to you in a timely fashion? About this part was kinda disappointed . First, when they start to build the inside of house . There is a lot of broken wood that they use did not replace after I sent the picture to the builder team . Then there’s should be a hole for air intake for AC unit. Builder team was totally forget about it before I found out the issue. Last thing I was so confused about is the drop ceiling of the master bedroom. I didn’t see the blueprint. But by the common sense, and I’ve seen some other houses. it should be higher ceiling. This is the first drop ceiling that they built to made a ceiling lower. I don’t know if it’s they just forget about that same as they forget about the hole for AC . The build “drop ceiling” afterward. because I saw it was cut and add upside down to a finished ceiling. Other than that. Joe is the best to help us makes the house look better and better! Thank you! What would you most like potential home buyers to know about this builder? This is not first house that we got from Pulte Home. Still going to recommended to friends just need to check blueprints and pay close attention to the material they use and how they build. Overall, it was great . nothing is perfect but it could be better. ... More

Overall, a decent experience. Great during buying process, but too many punch list issues open at closing, and still issues open a month later. For the price paid, it would be nice if there was heightened responsiveness.

I thought that the decision making process was too quick and pushy. Then I dont think there was an adequate follow up to the various conditions of the house. Yes, I think the house is in pretty solid shape but I did not love the experience.