Pulte Homes Reviews

I thought about my response for a while. I took time to settle into my home before writing the review. Overall, I believe that either Pulte used subpar workers or workers that did not respect the population for which the homes were built. The shortcuts in the units are apparent, from the nails sticking out of the carpet (my daughter, my dog, and I have stepped on the nails; they puncture the skin), the shotty trim that meets the flooring, the air filters are filled with dust from construction, the extra holes and bulging spackle on the sheetrock that show through the paint. The horrible paint job and the hassle of trying to get through the punch list. Every neighbor that I have met has expressed similar concerns. Also, the property is filled with debris, old furniture around the trash bins, and garbage that missed the trash has been in the same place since I moved in early February. I plan to reach out to the homeowners association however, it is apparent that the grounds are not being monitored, or again, the person in charge does not care. I am happy to be a homeowner but disappointed in the attention to detail. Regardless of the home being an affordable housing unit, this is still a big ticket purchase. ... More

We love our home, but wish some of the loose ends were being tied up quicker. Obviously the exterior has to wait for warmer weather, but the response time for some of the fixes has been slow. Perhaps not Pulte's fault directly, but still an inconvenience.

Thank you very much for the help

The whole experience from selecting our home to the finished product was excellent. Follow up however on defects has been challenging.

Nothing that stands out that can be shared with other buyers

Slow building process at first. The initial construction manager was not giving updates on progress regularly as he was supposed to. Then as the building process pick up, there were some areas that were overlooked (like the kitchen range did not vent outside like it was supposed to until we said something, the outside windows were not completed). Then we felt a sense of being rushed to closing. Our kitchen appliances were not available prior to closing and we had to have temporary appliances that were supposed to be similar in quality and grade to our chosen appliances. This was not the case for our stove which is not functioning to our satisfaction to this date. It has been 6 weeks since our closing. We requested alternate stove but did not get a response. The more recent construction manager was very responsive initially to our requests to fix certain items prior to closing but since closing, he has not been as responsive in keeping us updated on the status of when our kitchen appliances will arrive. We still have areas outside the house that need to be fixed but still waiting on weather warming up. I hope Pulte will keep their word and do a better job with finishing the job. ... More

The Sales People need to care more about their customers and treat them with respect. Our Building Manager was Great he always put our needs first more employees should be like him.

Building a new home is always tough. That said, for the vast majority of the build with Pulte was great. And so far, the warranty work has been handled quickly and very professionally.

Follow up on issues not addressed at time of closing has been very poor. Responsiveness by phone and email has likewise been poor. HVAC was not connected when we closed and neither was the kitchen sink, dishwasher or disposal. Cabinets were misaligned at time of closing and still have not been corrected. What started as an outstanding process has finished very poorly. At this point, I could not recommend Pulte as a builder.

Last time I gave detail feedback, do you care?

process went smooth from sign the date to move-in. Builder is very responsive.

We had an excellent experience building with Pulte. They did amazing work building our first home and I would highly recommend them to anyone!

Very difficult to get responses once the sale is closed. They don't call back!

The day I met the builder was when I felt like I really was purchasing a home. The finance team was wonderful as well. However I’m in my home now and it’s going on 60 days and I’m yet still waiting for things to be done in my home which communication has stopped on.

Extremely poor quality in many areas. No pride of work. Lots or corners cut. Little transparency.

Bad customer service and inspections issues without answers from builder.

Couldn't have been worse. Pressured to close when home not complete. Once I closed, they didn't respond or fix items they promised they would.

My house is a nice home, and some issues are being resolved. But they make more work for themselves by not addressing issues brought to their attention prior to completing a job. Ie. site manager told no insulation was in garage prior to drywall installed. Still put drywall up without insulation. Had to them blow in insulation which I feel is not as good of insulation as well as making so many holes in drywall that now finishing my garage walls will cost me more money. This is only one example. It’s issues like this that are dragging Pulte’s quality and satisfaction down. Communication during the building process is sorely lacking. ... More

While the work and communication with Elaine and Chad were quite good, watching the overall build process was very disappointing. The trade workers did not appear to show any pride in their work and their sole purpose was to get done as quickly as possible without any attention to detail. After move in it has been discovered that most of the products used are of poor quality. We are still waiting for resolution on an issue with one of the appliances that was in the unit. Not what we ordered and paid for. This appears to be coming to a resolution soon.

The whole process was great!

The quality of home was average. There were a lot of issue in the new home. There are patches of spike obvious throughout the house. Nails popping out from the carpet hurting everyone in the home who is not wearing shoes. Paint is missing on some patches. All electric sockets and switches are crooked. no privacy lock in any bedroom except the master one. Curtain rod and towel rod missing in the full bath. Unremovable lump of glue on the wooden floor. scratches, marks and chemical stains on walls. Poor usage of extra space.

We are first time home buyers and we had a smooth buying experience with Pulte. Will definitely recommend it to my friends.

You will get an incomplete home at closing. I suggest hire a home inspector to inspect your home. We had alot of issues, and expect not to get the issues fixed right away. I know we are living in a crazy market but don't advertise high quality when the house is far from it.

The area is great. The house is fine but lack of closing punch list items

He was very helpful and informative.! I would like to thank him and also my sales agent josh .. he was the best , he helped in answering a lot of questions and was supportive .!