Pulte Homes Reviews

We were updated weekly by our site manager. We are very happy with our home

Construction manager John is awesome. Excellent at dealing with issues in a timely manner. Quick responses give us peace of mind. Some of the craftsmanship could use some improvement. Pulte is more focused on quantity over quality

Overall, it was a good experience

Well designed homes, poor quality control on workmanship. Way too much pressure put on construction managers to deliver an impossible schedule

I just moved into my Landing-Flats unit about a month ago. I'm on the third floor when i'm in my living room i can hear my neighbor above me walking it shakes my unit and i can hear his/her foot step. overall i like my unit. build quality is decent,

I am happy to get in Pulte's home and overall feel that we made the right decision to go with them. However, I find it bit pricy. They need to review their base package of home design and selection to include basics instead of getting those features as part of upgrade options after paying extra. Other builders are offering such features at a competitive price. At the end I am happy as Pulte's bidding process allowed us to get into our dream home, while other builders have long queue!!

The home I purchased was a spec house, so we did not get to pick out any of the features. When I asked if there were changes that we could make I was told no, even though the interior walls were not even up yet. Overall the house came out good and so far any issues that I have had have been addressed quickly.

Follow ups on items after closing can be improved

Overall our buying experience was good from our sales agent Melissa and Luisa our customer service care representative! Due to several delays and supply issues, our building time frame was heavily impacted, Communication could have been a little better. Very Disappointing was the lack of workmanship and attention to detail regarding structural walls, sparkling, painting, door frames and outlets when we moved in. Though Luisa our representative is handling these issues attentively, we are inconvenienced by contractors coming in and out to fix! If we had a proper walk through these issues could have been handled properly before our move in. ... More

My experience has been mostly hood. However it’s been a month and I still don’t have a front panel for my cabinet face for below my stove top.

We have been in our house for about 7 weeks and the biggest thing I noticed is how best up the cabinets got during the remainder of the build. Our cabinets have so many knicks and scratches. Also, two of the side panels of the kitchen cabinets have what looks paint overspray on the bottom. It looks absolutely awful. It's disappointing because they don't look like brand new cabinets. Pulte should consider covering the cabinets after install to protect them.

I had a great experience through the home buying process, however after closing the experience left much to be desired. None of the walk through items were completed prior to closing. I had to drive through a snowstorm to get to closing as they did not move, only to get to a dirty house with none of the punch list items completed. It has also been a bumpy process getting things done on the punch list and for new pop up items. Most of the people I deal with are great, it's the processes in place that don't seem geared towards the home owner. It's like once you sign on the dotted line the great customer service ends. ... More

Our foreman on the site, Andre was very responsive and looked over everything very well. He answered our questions and had items fixed fast for the closing.

During this time of shortages of material and labor Pulte was able to get our home built- just later than expected. We had 4 projected closing dates. It seemed that the focus was on getting the building done more than on the home buyers at some points. When we closed there were some issues and the important one was addressed but some of the other items are still waiting attention. We do like the design and basic quality of our house and would buy from Pulte in the future

Unfortunately having a home built at this time is a challenge. Trades have not been consistent with following up. We still have not had our termite barrier done after more than a month. There are still red tape marks in and around the house. We found our microwave does not work properly after being in this house less than a month and we have to wait for a service to come and decide to fix or replace it. The MBR is designed so you can see all the way into the master bath from the front door even if the MBR door is slightly open. The water in the kitchen sink takes a long time to get warm water nor does it get hot. We were not allowed to choose our own front landscaping and the list given were not planted. Overall the building team have been open and honest about any concerns we have when we contact them. Even when they can do nothing about it. ... More

In this crazy time with supply issues and home prices continuing to rise, we feel we got a great house in a new community. I think building with this builder, although we knew supply issues were a concern, they were able to keep the construction going and delays were minimal. Happy with the process. Erick our project manager answered all our questions and listened to our concerns.

Overall the experience was a good one. From the moment we met our sales consultant to the very end at closing, everyone maintained a professional and courteous attitude. We chose to finance with Pulte mortgage and besides some minor communication issues everything went well. The closing was smooth and much better than I was expecting. There have been some issues with the quality and workmanship of the home. Seems like they were really trying to get the house complete and sold and some things were missed. Since closing I've had to submit at least 4 warranty claims, but to their credit, all warranty claims have been taken care of very promptly and professionally. Like I stated before, it was overall a good experience and we are happy with our first home. ... More

their field manager is super friendly and try to offer help for everything they know. However, the sales promised to refund $500 for replacement of microwave, however, the house closed more than 3 mont, still not receive it, asked couple of times to their sales, either no response or no helpful information.

We absolutely love our home, but there a still a few issues that still have to be fixed.

We were okay with the process until the long brick delay. We got told the same thing every time, the brick is delayed. We are pushing back close a week, finally when I spoke up that I was displeased it seemed to light a fire under them and a couple weeks later we got some progress. Also, when we did our final walk through we had several things that were not corrected and several items new that we found. We were basically told if this list keeps going we wouldn't close.

Yes, we had a wonderful experience. Very positive!

No prewarning about building process style. Lack of room for negotiation. Everything is a one way decision by builder. Limited material selection. Everything is an expensive upgrade. Customer service after moved in is slow. If I had more warning up front, might have approached building differently

overall experience is good and nice support for fixing things for the house

Monitor your house as it is being built. Subcontractors seem to have no pride at least in the work they did on my house. The builder manager did make it right to make sure things were fixed. Do not build during COVID and while supplies are low.

House it self is good but when I close house was messy. Finishing part is not satisfying me. Painting is not finished and rough, crown molding scratched all over. In master Bath, stain is all over on the floor tile. It seems like selling unfinished home