Pulte Homes Reviews

The experience was generally good and all our concerns were addressed in a timely manner. There were instances of poor communication as we got into the escrow process between the Title Company and Pulte which made things a bit stressfull. Overall, all parties did their best and we closed on target. Now that we are moved, we noticed some cosmetic and electrical issues. Some issues were easily corrected and others have taken more back-and-forth discussions. Overall, Pulte Customer service has been rectifying the issues as quickly as possible.

We recently purchased a new home from Pulte Homes in Wilmington, NC, and overall, we’re pleased with our experience. Our salesman, Ken, was exceptional from start to finish, offering outstanding support and making the process enjoyable. Additionally, Kelsey played a crucial role in providing peace of mind throughout the loan process. Her assistance was invaluable and greatly appreciated. Thank you, Ken and Kelsey, for making this journey a positive one!

The experience started out poorly when we were forced to accept a design that included windows in master bedroom which was not part of the original design. It seems odd that the city can require windows without owners approval. It changes interior design quite a bit. I thought the trades were very sloppy during construction with little cleanup being done a little concern for the next trades coming in. Our construction manager Dustin was wonderful to work with and had to correct numerous mistakes. In the end we were satisfied with the house but Dustin had to do quite a bit of follow up.

I’m more frustrated with the electrical system/workmanship of my house. I feel like I’m not getting my money worth. I should not be dealing with so much issues with my house. I am having to take too much time off from work to wait for service staff to work on my house repeatedly with failed results. I bought a home with Castlerock home builder in October 2020 and I have not requested anything from their house warranty till today. Something is seriously wrong with Pulte Electrical system service.

This was my first experience with Pulte. The overall build of the house is exceptional.

Sales personnel were great, we worked with Chris an had a good experience overall. The build of the actual house really showcased the lack of tradesman quality, a lot of poor quality materials are being used. Rushing out on these homes is causing a lot of simple things to be missed. Construction manager Matt was very helpful and responsive. Warranty department so far has been great.

I had a few hiccups that prolonged my move but my salesperson, Jennifer and construction manager, Cole were excellent. They were able to answer my multiple questions and address any concerns I had. I love the way they touch bases at every step of the building process from start to finish. Cole even came by the next day after closing and assist with an issue with my dryer. Thank you Jennifer and Cole. I love my new home.

House seemed to be built too fast

The house is great but the mortgage through Pulte was a longer process than expected.

Multiple mistakes in what we requested and what was built. Lack of frequent proactive communication.

I choose HG due to the lovely unforgettable mountain and lake views, area, private gated community. I initially thought the home was too small but that’s me coming from a 3757sq 5 bedroom 2 story. Now living happy in 3 bedroom 3 bath empty nester. So getting and choosing your home and giving the earnest money was easy and flawless. Being able to pick options and going to the design studio was the best. But of course we chose an area that had never been lived on so we digging from scratch. The long long delays of completing the home was the horrible part for me. I lost a lot of money living in temporary living waiting months past the initial estimated move in. Then waiting more months after the second estimated date then not receiving an estimate date to delays with utilities coming to install meters my goodness it became very stressful. But then…sun broke through the dark clouds and we signed papers and was hopeful for ours keys. Well there was one more delay and keys were not given for almost 3 weeks. We had to resign our closing documents one more time and 6 days later the VICTORY CALL came. They said GO GET YOUR KEYS CONGRATULATIONS ON YOUR NEW HOME! When I say those were the best words to my ear ever. I almost ran there to get my key that’s how much energy I was suddenly filled with. All the hell was over and I was thankful. I thanked and blessed them all for building my home with great quality and perfection. Some things could have been upgraded but the quality of the build is everything. I would after everything go back to Pulte because I’m happy and highly satisfied with the quality and how they toured me through my home to show me how everything works and the aftercare is beautiful. They have come when I called and they followed up to ensure things were still working to my satisfaction. They even paid my rent and storage due to that last month delays. It was a long road but if I knew I would be this happy at the finish I truly would do it again. Thank you Pulte. Thank you Eric . The man that took all the crap from us all and remained calm. Thank you for that and all the consistent communication I received from you in them last few weeks. Be blessed. And thank you for building my beautiful dream home. Totally satisfied Thank you Brett for building great quality home For completing my first home tour and explaining everything to me as well as you did. I was very impressed and knew at that moment a great builder is who I met. Wonderful work thank you. Stay bless ... More

This was a nightmare! I have purchased 8 other homes and have not been through what Pulte had done to us. That needs to be fixed asap!

Mike, a member of the construction team, is exceptionally helpful and willing to assist with any task at hand. However, I believe Pulte should consider enhancing its sales and mortgage teams to effectively sell houses. In my personal experience, I purchased solar from them, but when I inquired about my sales receipt from the sales team, they seemed unsure of how to provide it.

The initial process was great, the mortgage experience was not and there have been a number of issues post move in we have had to fix. Contractors aren’t always the most responsive but could be due to availability

The house is really good and no issues with the quality

Bad customer service with loan processors construction manager good customer service good sales fair

... but they've tremendous scope to improve on Mortgage and Insurance services.

Since we started the process to buy our house, we want to highlight the work of Jose, Project manager, who was very kindly. He helped and guide us in every step of the process, keeping us updated every single minutes. Jose always was there to answer our question and concerns. He deserves five stars for his valuable work and determination. We were so happy to work with him.

Working with construction team and the finance team was over the top awesome. Very responsive and great people. Steve from construction, and Amber and Cassandra from Finance were just outstanding. As for sales rep, very bad communication with us along with not being truthful at all.

If I purchase another pulte home. I'LL be sure to bring in my own lender

John was great, he deserves 5 stars. I truly want to express my gratitude for his work, the relationship and communication. His attention to detail and customer concern was a highlight in the building process. Eric was helpful and professional. Lisa in the design process was very professional, kind and knowledgeable. Pulte has some work to do on its sales process! We are still surprised that the walls were painted with flat paint. The no flexibility policy left negative feelings. Overall, we are happy with the home and the neighborhood. The closing process and communication was good. The warranty department has been very kind and responsive. ... More

The interior paint job was very sloppy. It looked like they didn’t prepare with tape and drop cloths. Many paint spots on the carpet.

Loan department is horrible! Had to go with my own lender because pulte never responded! Almost lost all of my deposit thank god i didnt, and they didnt want to give me closing incentives because i didnt use their lender! How if they never reponded at all.

Two months after buying the house and moving in, we do not have keys to the mailbox. After asking the sales office multiple times we have just been passed around and no one is able to get the keys made for us. Otherwise great house.

If you have anything that you would like to incorporate into your new home that is not outlined in this builder's blueprint, then you will not get it. This builder is extremely restrictive and most likely will not allow you to make even simple changes. Therefore, you will live in their house and not yours.